Recent Reviews from AutoNation Toyota Fort Myers ()

My Mom and Dad always told me if you nothing nice to say...say nothing, but since Autonation keeps hounding me for a review, I decided to give them one. My parents also told me never to lie, so here it is: My Prius flashed a fault and began to buck while driving on I75. I was able to lip to Autonation to have it checked out. They called and said there were 2 spark plugs that needed replacement. I was surprised because the spark plugs were just replaced in the car only 6 weeks earlier. Ok, so maybe they were faulty so I authorized the repair. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UN-DRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UNDRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging.

Julian Cauceglia May 19, 2018

Our story is we bought a used 2017 Subaru WRX just before the end of 2017, were given a "we owe you" for detail (which was NOT done on day of delivery as promised) and for a second key FOB which they said they would take care of on a Monday when their mobile key cutter comes to the store. Well, Mondays are busy days for us and finally on presidents day, my first Monday off for the year I went in to have the "we owe" completed and key cut. When I approached the key guy in the parking lot he informed me that he did not cut keys for Subaru. I was met by a pleasant sales person at the door and I explained my simple request to have the "we Owe" honored, perhaps in the manner of a voucher for having one made at Obrien. When I was told the "we owe" was only valid for 30 days, I tried to point out the importance of good customer service and follow through and requested to meet with the sales Manager Christian Bustamante. He is the sales manager of the used car division and I believe embodies the "used car salesman attitude" which is unfortunate for Autonation and the others under his leadership. He not only refused honor my request for a voucher for the key FOB, but had the bad judgement to question how I would manage a patient who had arrived late for their appointment, to which I replied, "I would work them into my schedule, as they are the customer and if I don't take care of them someone else certainly will". Final final is that I gave Mr. Bustamante the opportunity to do what I think most customers would agree was the only honorable and reasonable thing to resolve my issue. I believe he is short sighted and I believe his staff appreciates this as well based on their facial expressions as I left the store for Obrien Subaru. What a shame, to lose a customer over a 170$ key fob. Although I have purchased other vehicles from AutoNation Honda, it is difficult for me to recommend a company which supports this type of dealership leadership. The attitude and success of the company starts from the top. My experience at Obrien Subaru on the other hand was excellent, an in retrospect I probably should have just purchased a new one from them. They have, however, agreed to treat me as if I had purchased my WRX from them and the positive attitude there is palpable.

Joseph Magnant Feb 22, 2018

What can Tell you about Toyota AUTONATIONAL of Fort Myers? The absolute worst experience I have ever had buying a car. I bought a Toyota Tundra on Valentines day and trade-in twoo Mercedes's, and spending all day negotiates a deal with Richard. Allow me to share some thoughts for Richard. This is the worst sales person that I ever deal with! Why? 1)for entire time he was concentrate to selling me all optionals, like Dent Protection plan, Inside Protections from spilling a cofe on the dash or seats ecs( I don't even bother to remember correct name on it), when I declined this options he was ready to kill the sale! When I was ready to walk a way he lower the price of the truck, just to buy this inside coverage. I believe he is in the car business,Selling a cars! 2) Attitude? Terrible, acting like he owns the AUTONATIONAL Dealership. 3) he never try to be help me to choose right financial advice, like chose BUY or Lease! The Truck had only been driven 10 miles (from the car lot to our house and back to AutoNation), that I realized that the Truck is a little to long for me and my wife. I went to see if I could exchange the vehicle and change from Buying to Leasing the Truck. I was in the dealership at 90:00AM, he wasn't there yet and been ask to wait until he come, in about 11:00AM. When he come and sees me said "wait a minute". after this minute past, tell me to wait another minute. Finally , we got a chance to talk. I explained to him my concern and ask him to help me to correct my mistake. his response was "I have to see if the contract is sendet, I will be right back". He is the selling person, responsible to send the contract to the bank! he pretend that he will talk to the management and Bank and come back with the attitude " I cannot do anything", bud expression was i'm not going to do it, and send me to sales desk.They actually had the nerve to advice me to sell the Truck to them for less than I paid for it and buy new one! Absolute worst experience I have ever had buying a car. I know that I made mistake buying a long bed truck on the first place, bud walking into a dealership I expecting someone (professionals) to help me (Client) with the decisions to buy a right vehicle!i'm wondering what the AUTONATION TOYOTA Owner things? NEVER EVER Deal with AUTONATION TOYOTA FORT MYERS. Worst service ever.

Radostina Serpionov Feb 15, 2018

They are extremely dishonest. Called to have my two safety recalls replaced/ fixed and was told there is a long wait list, they didn't have the parts and I would be placed on their long wait list. After I was sent two letters from corporate stating that the parts are now available. Was also told on the phone that corporate lied and doesn't know what they are talking about. I do understand that this is a massive airbag recall but lying to consumers is terrible! This is not the first time this has happened to me with them. Brought my car in for new brakes and they chipped paint off my rims and argued with me stating that it was like that when I brought it in. Or maybe I should tell you about my last experience... went in for a simple oil change and tire rotation. Well you would think it's simple... the gentleman that brought my car around to me put the car in reverse and the van made a terrible noise. I was so upset debating whether or not to go tell my service manager with the fear of him saying oh it was like that when you brought it to us... I went back and spoke to him about it especially because the noice was so loud and scary. "It only happened when you applied the brakes in reverse?" I explained to him. Service manager says, "oh I know exactly what it is." Takes the van and about 10-15 minutes later after waiting 2 hours already.... he says it was nothing life threatening however the tech forgot to put a guard or plate (forgive me I forget what it was called) over the brake. So needless to say after several attempts to continue giving my service to them, I will never again go back. And until I hear back from anyone from that store I will continue to share my stories with others so they are not taken advantage of. And please don't let me forget the best part of the story... after I got off the phone yesterday attempting to get my recalls taken care of I called what I know as Palm Toyota just to see if Fort myers was not being honest. Which I felt if the parts are not available there is no way they would be dishonest, I imagined they want their vehicle safe on the road... well Palm Toyota is fixing my car tomorrow. Both recalls and because I have to drive to another county to have my car fixed they are putting me in a complementary rental.

Sherry Valverde Oct 3, 2017

PLEASE SHARE! SO PEOPLE ARE AWARE OF THESE CORPORATE BULLIES!!! Horrible news from AutoNation Toyota Fort Myers! In July 2017, this car was purchased brand new for my mother (20K MSRP), she was having car issues with her Ford F-150 So it was time for a trade in (I personally would have never chosen Toyota) but that's the car she chose (early birthday gift mom) she owed 13k on her truck, Toyota AutoNation gave her 5k for her F-150, so sad to say she got screwed with the additional 8 grand added to her new loan for the Camry. Car loan is now 28k, but that was okay, my mother had a brand new 2017 Camry, she was now an owner to her first ever BRAND NEW CAR, which she was absolutely over the moon about. Exactly 2 months later HURRICANE IRMA hit our area. She was under shelter at my brothers home in Lehigh off Alabama when several trees fell onto his roof, destroying his home. During the storm it was no longer safe to be there. She drove her car to my home in Lehigh off centennial Blvd in Lehigh, seeking new shelter. Mind you no lights, pitch black, no where else to go. Centennial Blvd was completely flooded, of course during the storm she did not realize this, she did not know the streets around Lehigh had 3-4 feet or Brackish water. All she wanted was to survive and seek shelter to the only place she knew of (my home) needless to say she did not make it there. Her car was flooded out with water above her lap while driving, the car began to float and thank god (2) unknown men came to her rescue to help her out of a car full of water! The car completely stalled out and sat in water for 3-4 days before it was actually picked up and towed to AutoNation Toyota in FM. Instead of allowing the insurance to deem the car a total loss, the repair service center declares it's "fixable" how the hell is this possible??? Look at this car� a brand new car sitting in brackish water for several days, flooding out the motor and now water damages throughout the car...my only belief is the auto insurance (GEICO) is quick to pay for the damage billed by AUTONATION declared rather than an $28,000 car note. Since AUTONATION said this car was "fixable" they replace the engine and carpets...$15,000 bill - the $1000 deductible my mother now has to pay in order to get this piece of shit out of the shop! What about all the electrical damages??? The odor, the mold, the rust, and all the everlasting problems to come with a car that should have deemed totaled in the first place! Several calls back and forth to the insurance company along with several calls to AUTONATION Fort Myers and headquarters have been made, with no effort to help and no explanation as to why AUTONATION declared this car was fixable in the first place! Just nothing but headache and heartbreak!!! Headquarters for AUTONATION did offer my mother a "special trade in allowance" what this entails is "trade you vehicle in with us" as a special trade in, yes the vehicle you purchased with us in the first place for $20k, the same vehicle that was flooded out, and we charged your insurance company $15,000 for a new engine and new carpets to fix and now has a SAVAGED TITLE, well give you $6,500, -$22,500 will then be added on top of the new car you PURCHASE from us! ��you fucking ridiculous auto dealership, who solely took advantage of mom from the get go!!! 1. Giving her 5,000 for a 13,000 trade in (-$8,000) 2. Brand new 2017 Toyota Camry $20,000 3. Total Car Loan $28,000 4. Declaring a total loss flooded out vehicle "fixable" Making $15,000 in bullshit repairs from insurance (BRAND NEW CAR WITH A SAVAGED TITLE) 5. Offering "special trade in" $6,500 for a $28,000 car loan Did you really think, we would fall for your bullshit offer?! FRIENDS, FAMILY, AND EVERYONE WHO READS THIS...NEVER EVER EVER PURCHASE A CAR FROM AUTONATION TOYOTA IN FORT MYERS!!! The only thing they look out for is their own well being and wealth, no care in the world for their consumers! I would hate for anyone to ever experience the heartache / headache my mother has had to endure from these large company corporations #NOGEICO #NOAUTONATION �� #MyMotherIsAhardworkingWomanSheDoesNotDeserveThis!!!!

Alexandra G. Deleon Oct 2, 2017

My service advisor (Jessica Leclair) is absolutely outstanding. She has treated me as if I were a member of her own family since day one. The facility at AutoNation Toyota Fort Myers is always clean. There have been only a few incidents throughout several years wherein I needed to have work redone in order to meet my expectations. The reason for the poor rating is that I have had items stolen from inside the center console of my vehicle on two separate occasions. The first item was a $150 pair of sunglasses and the second was a $20 bill. Both items were inside a closed center console during service appointments, which by no means called for the center console to be opened. It should be noted that there are signs posted in the service waiting area indicating that AutoNation Toyota Fort Myers is not responsible for stolen items. While insulating the dealership from being held responsible for the actions of immoral employees, it does nothing to address the root cause of creating opportunities wherein unscrupulous employees are able to search through your vehicle for items to steal without fear of being recorded or otherwise observed (i.e. when the vehicle is being run through the complimentary car wash). From a customer perspective, I should not be filled with anxiety wondering if I left anything of value in my vehicle that may be stolen during a service appointment. I feel it is unreasonable to be forced to remove anything of value (i.e. phone chargers, sunglasses, funds for unexpected tolls or refueling requirements) from my vehicle each time my vehicle is being serviced at AutoNation Toyota Fort Myers. I have not experienced this issue at Kings Auto Spa, or at Johnny Myers Tires, yet at both of these locations the vehicle is out of my sight for several hours while their staff are performing the requested services on my vehicle. In short, there is a trend of items being stolen from vehicles during service appointments at AutoNation Toyota Fort Myers. This statement is supported not only by the two instances I have experienced, but also by the fact that the management at AutoNation Toyota Fort Myers was compelled to generate and post signs absolving themselves from any responsibility for "missing items". The management at this location has taken proactive steps to ensure they do not have to spend time addressing this issue, instead they simply bring your attention to the posted signs, express their regret and say there is nothing they can do. I find it frustrating that the management at AutoNation Toyota Fort Myers has decided the best course of action to protect its customers from theft is not to modify its processes addressing the root cause of this issue, but rather to shift responsibility for the theft onto the customer. Taking into consideration that I have not experienced theft issues at other businesses in the same area, I will do what the management staff at AutoNation Fort Myers is evidently unable to, and address the root cause (i.e. exposing myself to the risk of having more items stolen from my vehicle by continuing to have my vehicle serviced at AutoNation Toyota Fort Myers). Therefore, I will no longer patronize this location, and advise anyone choosing otherwise to practice extreme caution when choosing what to leave in your vehicle.

EdwardAllier Aug 11, 2017

I came into the dealership to Try and work a deal on a New Toyota Tundra Double Cab with Long Bed, they showed three of them on their website and when I got there they didn't have any, my salesman was in-experience and I could tell that right off the get go. So they showed me other trucks and I told them that if I was going to Trade in my current Toyota Tundra I want a long bed, so they found a long bed at Stadium Toyota in Tampa, and they tried to negotiate on a price and wanted full sticker price yet when the ones on the website showed over $5,000 off. So they could not get payments to work and I left then they text my cell phone with a new figure so I accepted and ask at a few times that they will do those payments, oh yes. This was on the weekend so on Monday I never received a call so I called and asked what is the deal and I got told I could either pick it up Tuesday or Wednesday I told them Wednesday, which I figure gives them time and it was Wednesday afternoon I told him. I get a call Wednesday confirming and I come in on Wednesday afternoon, they still detailing it which I thought should have been done already. Anyways I sign new papers and wait for finance guy and he comes and says that they can't do the financing at the payment at that point I almost got up and left he said they will fix all that. I wait and wait then they take me to finance guy and he has everything bundled and I truly don't know if they met what I agree to or not and they were insisting on extended warranty. I got it, and I regret it sometimes and not but I decided I am going to keep it. Then I get the truck and get it home and the sticker says that the Truck is supposed to have a 4 piece connectivity package and did not so I called salesman and said that it's the USB port and Aux port for the Radio, and I told him that it clearly states Connectivity package 4 piece, USB car charger and three USB cables 2 for apple phones or devices, and mini USB for other types of phones of devices. I will get back to you and he left a message stating the manager said it just USB port and AUX port. So I decided to call Toyota and they contacted David Sales Manager and I had to call him afterwards and I did. In the meantime I called the Finance Manager to cancel my Extended warranty the day after I got my truck and he said I can't cancel there is a prepayment penalty and I have to wait seven months. SO when I called David I talked to him about the connectivity package and the extended warranty, and he said the connectivity package should be in the glove box, I told him that was the first place I checked and it was not there and neither was the harness for the trailer like should be there I thought and he said yes. Like I told him the manual was not in there either it was in the center console he said they would get it ordered and I should get a call Tuesday, Tuesday came and gone never got a call I waited till Friday and I called him, the Trailer harness came in not the connectivity kit so he said next Tuesday, Never got a call so I called him Connectivity did not come in so he said he will give me a call back he did and pulled a connectivity package from another car and I came picked up both items then I went to Finance Manger Lance and he was not in, I called Toyota Finance Already too and there is no prepayment penalty for cancelling so I was prepared, but I finally decided to keep the extended warranty but I am still Mad that Lance would lie to me over the phone. Lastly I called this weekend to see how much they would charge for window tint and they told me they would have a service advisor call me back this was on Saturday April 12,2014 it is now Tuesday April 15, 2014 and I still have not gotten a call back and I am not calling them. All in all I am happy with my truck and but I think the Customer Service from the Sales end is horrible and hope that the Service side is better. Communication is probably the worst thing there lacking in.

ryank4 Apr 15, 2014

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