Brodie and his team gave my blue 2017 RAV 4 a beautiful facelift! The work was timely, I was kept updated with its progress, and the workmanship was perfect. I strongly recommend his team to make your car look brand new for any damage it may have. Plus, the young ladies working in the office with Brodie will bring you sunshine to the start or end of your day!! It was truly an amazing experience!!! Thank you 😊 Sandy

I was rejected in a couple of dealerships in my area or saying that I was "approved" with a high down payment. I came to Auto Nation Toyota and there I met Bernard and Julian. I explained them my situation and they went at it. They worked so diligently on my difficult case and after a while they got me a sweet ride, the ride I wanted with half of the down payment asked before in another dealership and a monthly payment I can afford and no co-signer. I cannot say thank you enough to make my ride come true.

If your coming here for parts don’t bother. I got to the counter and the service guy saw me and I probably stood there for 5 mins and he didn’t even bother to acknowledge that I was there until I ask if I can get some help. Horrible customer service. So he ended up leaving and never came back. stood there for another 15 mins until a girl got off her phone with someone she knew and then I was able to get some service. NEVER COMING HERE FOR PARTS AGAIN. if I where anyone just go get them online. Save yourself the trip and hassle.

Customer service great

Gillian went above and beyond to replace the specific correct battery needed for my 2017 Toyota Highlander. Her persistence to make right, what Arlington Toyota admittedly would not, was exceptional customer service. In 10 days Miss Carter was able to rectify the situation that may have otherwise taken a couple of months. My sincerest appreciation for Gillian’s amazing skills to display her dedication. An excellent example of an employee who should be carbon copied to represent Toyota.

Good

Don’t believe the fake positive posts and ‘responses’ saying “call our GM and we’ll fix it”. Yeah, give me the main number to call and reach an operator who will send you to voicemail. These people are all crooks! Better count your fingers if they shake your hand!

Great Service Advisor, Orlando. He cares about his customers, keeps you informed and goes the extra mile to make sure you are taken care of. I will keep coming back because great service is hard to find. Great job.

Fix your broken website. Failed to load giving an error message several times after insanely long load times. When it did finally load for new Toyota search, you are missing several key filters to actually find what someone is looking for. For example, the "engine" filter doesn't list hybrid as an option. So it's expected to search through 80+ listings to find a couple hybrids hiding in there somewhere? One of the worst dealership websites I've ever been on, although they are all pretty bad. Seems most websites are getting worse and taking longer to load/having more issues lately.

Honestly the worst interaction with a dealer I have ever had. It's assumed that going to a dealer means that you have to accept a certain amount of greasy behavior, but the actions of the staff and their unwillingness to correctly address after sale concerns, means that I do not recommend.

Service coordinator was very friendly as was the greeter in the carport and the check-out person. A wheel alignment took 3 hours (with an appointment) so take a book. I asked for them to check on the back-up beeper as it stopped working. I was told that my truck didn't have that capability ... even though it's beeped for the past 4+ years since I bought it brand new. With being unable to see how they did on the alignment and the silly answer about the back-up beep - I gave 3 stars.

Good job

Awesome customer service!

una buena experiencia muy amables buena atención gracias por todo a los vendedores a todo el personal de la gerencia por su gran servicio a los hispanos muchísimas gracias

Can Toyota bring back the mk4 Supra’s ? They would become rich from that

We moved to Ft. Myers area a year ago. We needed to replace our Toyota Highlander. I was able to do all the work on line, including finding our current Highlander, with the exceptional help of Lisa Campion. We came back for a second vehicle this month and, again, Lisa helped us. The professional level of Sales Dept., Financial Dept., as well as service dept. is superb.

I was never asked if I was a veteran, so no discount there. I was told there would be a spare tire provided and never got one and after asking three times about it, still no call. They don't give a ... for anything during or after the sale. Now I here there service ..... too. I got taken so buyer beware.

Was great seeing a neighbor from up north working there as a salesman..Very nice guy. Friend of the wife's family for years

Top notch. Fast and friendly service!!!!! THANK YOU

I went in for a routine tire rotation, but was also having issues with my battery. My battery failed several tests so they replaced it for free since it was still under warranty. I appreciate the good care I was given there.

Great service. Thank you.

The customer service at Toyota of Ft Myers is outstanding! I just purchased my 3rd Camry from them, and I was treated like royalty all 3 times. I recommend anyone thinking about purchasing a Toyota to contact/request Roberta Billing as a sales rep. Thank you Roberta for assisting me with purchasing my Toyota Camry TRD! I 💜 it!!!

Kevin (Salesperson) and Christian (Financing) were excellent. Couldn't ask for any more informed or helpful staff. Very satisfied with my new Corolla, and the service I received

Do not go here !! Brought in my truck for service for routine oil change and they stole money out of my console

The staff was very friendly and the service was done on time.

Had the Car I was looking for. They made it easy. No pressure!

Professional, polite and friendly. Service person explained all in detail before and again after the work was done. Excellent...

Ordered a 2021 Toyota Sienna Van back in July and it came in September. Love the van Toyota did a good job redoing it. Everyone at the dealer was great. Tommy the salesman kept me up to date on everything on the van.

A great job was done by Auto Nation staff members, as usual

I recently had to have a new radio put in my 2015 Highlander. While it seemed to take a long time for the new radio to come in, my service adviser kept me informed as to all facets of the service. I would rate Orlando Quinones, as being the top service adviser at Auto Nation. He's definitely an asset to your dealership.

Great place, Great people, Great service. 👍

Joshua did a great job! Honest dealer...

Very good and friendly place to buy the right car I got very good trade in value for my 2014 Hyundai Santa-Fe witch was a biggest mistake ever to buy But the new 2020 Toyota C-HR is a very good car Thomas Ward Jr Is a very professional and very knowledgeable sells man I highly recommend AutoNation for your next purchase

Great customer service and easy to work with especially William who is my internet sales rep.

Great place to do business with!

It was a good experience they are really professional and take care every detail

At the outset, I must say this is review is long in coming. We bought our 2018 Highlander in December of 2017. There was an issue that we found with the car after we had picked it up. I contacted our salesman, Joe and it was sent to the service dept to resolve "after" the sale. A little concerned that it was to happen after the sale, my uneasiness was swiftly put at bay when we met Dan Dixon. He had the entire back console panel replaced due to a small scratch. He knew our satisfaction was all that mattered and he simply "made it happen"! Since then, we've had him handle servicing of this car and our 2007 Camry that we also purchased from Auto Nation Toyota. Dan is an absolute professional, an expert and a MASTER OF CUSTOMER SERVICE. We have a relationship now with Dan and he knows our standards. Well, he exceeds our standards. Keep up the phenomenal work Dan!! We'd be lost without you. Sincerely, Jeff & Lisa

I enjoy being able to set my appointments up on line, and when I arrive they are right their with a friendly attitude to check you in. They have a nice modern waiting area with free coffee while you wait. You are kept informed on the progress of your vehicle service and check you out efficiently. Great job to all!

service on time with excellent customer care

The maintenance gentleman was wonderful but my frustration comes from the fact there was a defect in my vehicle and the gas tank had to be replaced and the dealership refused to give me a loaner so I had to sit and wait while the gas tank was replaced which took many hours.

Very good experience, from the salesman to the finance department Highly recommend them if you are the market for a new Toyota

Unfortunately Tyler is no longer with the company, we got to the dealership and sat in our vehicle for 10 minutes waiting for someone to greed us and take our keys and information. We understand you are understaffed at the moment, every business is, then walked inside the dealership and went to a customer service person who couldn't find our appointment information, our service provider Michael assigned to us wasn't even there that day,we sat waiting for the service person and had to get up and find us a different person to help us out,which he was very nice and apologized for not helping us sooner,He made the transition easier but at the end of the service didn't go through the service done to our vehicle like they used to before. I don't know if is a new policy or they're in a rush to get rid of the customer to get to a new one?. While waiting on our truck to be service, we went to the new cars area for a financial manager which was called and nobody came to us. We waited longer than 45 minutes. Is a shame we have purchased 3 vehicles in this dealership and the customer attention has gone down the drain.it shows me that we get your attention only when we're buying a vehicle for anything else we're not worth your time. I still like Toyota vehicles, but I guess we'll have to find another dealership that appreciate our business and us as customer's. Not asking for too much.

service dept. the best been dealing with auto nation for years, no complaints. keep up the good work. bp

It had been years since I bought a vehicle from this dealership... love the no haggle deal they have going ... takes so much stress out of the whole transaction!!! The people who work there went above and beyond to make my day!!!

Javier was great.Even connected my cell phone after the car was serviced,Best serviceexperience I have ever had.

I arrived on Saturday at 12:10 p.m. all I had scheduled was a front end alignment of which I had a coupon for. I had mentioned during my appointment online that I was having some gas mileage issues. That was it. 3 hours later I finally get my car. I was one of the last People left in the waiting room. I don't have that kind of time to waste so next time I need an alignment Or oil change or tire pressure I'll go to Somewhere else

I personally deal with Nick in the service department. I know dealers are usually tough to work with, but I’ve been there a dozen times with multiple vehicles and it’s been a pleasant and professional experience every single time! The work done by the mechanics is well done as well! Would recommend servicing your vehicle here and buying as well!

I love Toyota Tundra. I plan to buy on in the future but don't want to feel pressured.

RYAN GREEN was GREAT!!! He was knowledgeable, personable, and professional. He made the experience for a first-time buyer stress-free. Ryan was a pleasure to work with and I definitely recommend him!

I’ve had nothing but a great experience when dealing with AutoNation Ft Myers. It’s my 2nd car and I’m happy dealing with them and their service center is great as well. I’ll be dealing with them in the future.

They have bean better!

Always a good experience. They get you in quickly, do good work and get you out just as quickly.

Very professional & efficient. Made the buying experience less stressful. Thanks guys

Service Advisor Dan Dixon was very professional in explaining what should be done along with my options. They did a good job in a timely manner.

I got flat tires for my RAV4. I went to Toyota without appointment. It took only an hour to fix it. Customer service is great. I really appreciate it.

The service department resolved my highlanders’s problem quickly without cost for their time. Apparently I had a setting wrong. They reset the backup warning sensor and sent me on my way without a service charge.

Finished in less than an hour

Arrived at 8.30 am June 18, 2020. Driver side rear tire was flat by the time I arrived. Asked them to check it out, if necessary replace. I asked how long it would take to do this. Was told they would let me know. At 10.30 am was finally told that there were 7 customers still ahead of me, I was very disappointed with the unknown time frame! There was no estimate of how long it would take. Decided to go back to my apartment and asked for a ride. Was told they were unable to give me a ride. i insisted and eventually a ride was approved. It was 20 minutes later that a van turned up. The driver was courteous and professional and was able to get me home quickly. Shortly after this was called and told the tire needed to be replaced and would cost $254.00. I declined and asked that the spare be put on. Which was done. The driver came back and took back to Auto Nation. She was again a very good representative for Auto nation. I have purchased three Toyata vehicles at Auto Nation, the last in September, 2019, a 2020 Corolla. It will be the last that I purchase from them. Inefficient is the polite term I can use. I called another dealer, was told tire was in stock. Drove to other dealer, told it would take abut two hours. That was accurate and the final price was $212.00 Also, was due an oil change which was done at the same time. Efficient, polite and will go back for service there with our two cars, a Camry and the Corolla.

On time and in And out in an hour

My advisor Mark was very nice and answered questions quickly. Who ever worked on my car however I was not happy when I got in my car and there was a water bottle left inside along with plastic and paper floor mat crumbled up on the floor.

A oil change with a tire rotation should never take three and a half hours. Typical dealership, under staffed and over booked!!

Mi experiencia fue maravillosa y el trato del personal fenomenal, en especial la atención de Lazaro Ledesma y Carlos el manager . Así que recomiendo 100% que si desean comprar un carro , no duden en ir al Diler de la Toyota en For Mryes.

I was hearing a grinding noise in the right front of my car which is a 2003 Matrix with 170,00 miles. I had AutoNation look at the suspension and under carriage and they found a couple plastic pieces on the liner for the fender. Cut those off and the problem is gone. They checked the suspension and under carriage and said all is good. No charge!! Whew!

My buying experience was great. I work nights in a hospital so my time is very important. The staff were very professional and friendly and I drive off in a brand new Toyota in less that 3 hours.

Thanks to all staff of AutoNation Toyota Fort Myers for a great services last Saturday morning ,special thanks to Orlando Quinones for your attention y professional advisor services .

Had a great experience at Autonation .. went in to browse and didn’t really think I was going to be purchasing with the whole Covid issue going on , had a great salesperson Adriana Caceres who stuck it out with me and Autonation gave me a great trade in on my Rogue and a great price on my new Highlander .. thnx again to the Autonation team for making the deal I wanted .

I love the car. There was a lack of communication. I could not get anyone on the phone or email to contact me back when there was a problem. They need to create a system to get back to clients when they are contacted.

My family and I have all had vehicles from Toyota for the last 20+ years. We have been faithful customers. I had my oil change scheduled this last Saturday and the whole experience was a mess. When I booked my appointment, they asked if I needed a car to use while mine was being serviced. I let them know that I did, as I have children I needed to pick up within a specific time frame. After getting there and waiting almost an hour, they then informed me that the place they provide their cars from, is closed on Saturdays. I was left scrambling to try and figure out how to go about getting my kids. The guy I was dealing with told me I could take my car and bring it back another time for an oil change, which was baffling to me because that’s why I specifically made an appointment. Then, after being there for over an hour and 20 minutes, he informs me that their van can drop me off at the enterprise to get a car rental that I need to pay for. I didn’t really have much of a choice at that point, so I took the option. By the time their van pulled up (another 20+ minutes), my car STILL had not been taken back to be serviced. I got the rental and an hour later got the text that my car was ready, essentially wasting my money on the rental. THEN, I got an email from Toyota stating that I had missed my appointment and to call them to reschedule. Aside from this whole mess, I have informed Toyota on SEVERAL occasions, that my dad is deceased and to remove him from my account. Sure enough, each time they contacted me, they asked for my dad. I wasn’t exactly thrilled about being referred to as my father, when I have asked them many times to please take him off the account and then needing to repeat to them more times than I can count, that he had passed away. To say I was displeased with my experience, would be an understatement. I do not take my car there to be serviced because it is the cheapest option, I take it there to be a loyal customer. I could easily take it elsewhere, save myself some money and have my oil changed at a much faster pace. I won’t be using their service department for my vehicle anymore. They did not offer to rectify the situation in any fashion and didn’t really seem to care of the inconvenience they had caused.

We were SOOOO impressed with our sales representative, Monique, along w her Sales Manager, Eric…. we will continue to recommend them both to anyone wanting to purchase a new or used vehicle! We found them to be honest, courteous, professional and NOT pushy! Their knowledge of the RAV4 we were shopping for was extensive. We found Eric worked hard and fair w regards to out the door pricing.. something almost unheard of as of late when demand is high and supply is low. Monique was so patient as we reviewed our options. She was quickly able to help us determine trim package, color, model based on our unique needs! The service department is also a plus here. Very efficient and will schedule you for service anytime you need it!! All in all, Autonation Toyota in Ft Myers is the ONLY Toyota dealership in FL we will recommend! You can’t go wrong here!! ❤️

I enjoy going to AutoNation Toyota for all and any repairs to my vehicle/vehicles !! Friendly people, nice environment, yes a takes a long while for my car to be ready. But in the end i know my car's needas will be met . Thanks AutoNation Toyota Fort Myers..keep up the great work !!!

Great experience buying my first car here. Lazaro Ledesma helped me a lot with the process and facilitated everything. Great customer service and attention from him. I really recommend him when you go to buy your car.

Service department, especially Delroy, very friendly, knowledgeable, and professional, he explains everything in detail on what your vehicle needs, the costs and estimate on the completion and calls you when it’s all done

Ask for best salesman out there Laz Ledesma! We were looking for Rav4 past 2 weeks, every salesman we met so rude and unprofessional! This guy was something else very professional,friendly and even worked so hard for what we could afford to make sure we get this car! Just amazing salesman! Thank you Laz!!!! Very friendly place too!

Excellent attention and very professional. The problem was fixed.

Amazing experience here from start to finish. I live in north Orlando and found a car I loved on their website. Lisa Campion was so helpful and and quick, working with me on getting my trade-in appraised and financing worked out for the vehicle I wanted. Everyone I spoke with throughout my experience was kind, helpful, and most important - not pushy. I felt like they were actually working to make a happy customer, and not just make a sale. Most pleasant and simple car buying experience of my life.

I had an excellent experience,Lazaro helped me find what I was looking for right away ,very kind and patient,would definitely recommend him

Competent and professional. Worked to reduce the cost of repairs.

Ask for Nick Norbie he is a tall guy with a great personality and excellent product knowledge. He followed through on my questions and was open with communication. I would highly recommend. Love the new car. Thank you.

Great service

I love Autonation!!. I had 7:15 appointment, and it was honored, and when I told my advisor, I had to be a t work for 10am., he made sure, it was ready before 9am. I am so grateful for that. He is the best. Everytime, Ive been there, he is so courteous, and makes sure Im happy. Thank you.

I would highly recommend Autonation if you are looking to purchase a used or new vehicle. They gave me exactly what I wanted for my trade. On my new vehicle, they gave me a price that was way under what I was looking to pay. The transaction was straightforward and no back and fourth games were played. Eddie went above and beyond to get me a good deal and thoroughly explained everything throughout the process. This was by far the easiest place for me to do business with while purchasing a vehicle. You guys earned my business for my future vehicle purchases.

Every time I go for a maintenance check up I’m waiting in the lobby for 4 hours (no exaggeration) with scheduled appointments. The staff was not welcoming as if they did not want to work on my car, they tried to pass me off to other team members, and they we simply unprofessional. The service department does not care about its customers, I advise going elsewhere. Then I was given a number to call to speak with the general manager. It was to the main customer service line. The rep transferred me to the general managers voicemail, I left a message, and never heard back from him again. Very. Poor treatment with this service department

Best experience I’ve had at car service establishment My service advisor Michael Pino was very professional He greeted me on time and advised me on what my car needed He told me how long it would take and it was right on time Great job and I will be back again Ask for Michael when you need your car serviced

Bought our 3rd Toyota from AutoNation this past weekend. Quick, easy to deal with, and not pushy. Salesman Joe gave us space to decide on your own after driving a few vehicles. Finance guy was also pleasant and honored our requests right off the bat without trying to upsell anything.

Excellent service & quick!

very professional and they have the best offers

Ryan in used cars had everything ready to go. Great experience. Worth the drive from Fort Lauderdale.

Very satisfied with my used car purchase. The salesman and the finance manager really worked within our budget so that the financing was affordable. This is the fifth used car we have purchased from AutoNation Toyota and we are very pleased with both purchases.

I never had problems servicing my Toyota at this dealership. The last time, 6 mo ago, they missed nearly dead battery, though there was a check mark next to it in the checklist. After reading nearly all reviews about recent horrible experiences at the Service department, I am taking my Toyota elsewhere. They stopped offering courtesy shuttle and sitting 4-5 hours (especially if one is disabled) to change oil is not acceptable. Uber ride one way has gone up to $60 from Gladiolus Rd. 🛑One thing dealers fear most are customers who file complaints with the State Attorney General. If a dealer gets too many complaints, they could be fined or even have their franchise license revoked, so they take these very seriously. I think it is time to skip google reviews and file complaints with SAG-way too many complaints and it isn’t getting any better. Or let them know that you will be filing a complaint with the State Attorney General and also the Better Business Bureau. That will certainly get their attention.

Very large dealership. Was a little overwhelming at first. Everyone was very professional. Had a pleasant experience. No big pressure and they made it comfortable while handling our transaction.

La verdad no soy de escribir nada en ningún sitio pero la verdad paren de da citas porque es penoso llamar una semana ho dos antes para hacer una cita y que igual esperes por tres ho cuatro horas por un servicio que en otros lugares es solo 40 minutos

I made a 7:15am appointment so I could try to get in & out as quickly as possible, & requested this, as I am a college professor & had to be available asap. When I got to the service center at 7:10am, I was greeted courteously. After signing in, I asked the employee how long it would take. He gave me the typical reply of , "I have no idea". So I asked who my service rep would be, & he said "Sylvester would be in at 8am". I said "that is 45 minutes from now...why am I here at 7:15 to be out as early as possible, as I requested, when I have to wait until 8am for my car to be serviced?" His reply was "I have no idea". I insisted that my car should be serviced now since I was here "now". He said he'd "find someone else to help me". Mark was the service rep & he was fantastic! All went well from there. However, I find it incredibly rude with absolutely zero customer service expertise, to have been treated as I was upon arrival. No excuses...my mother & I are very long term customers over decades, & it was a terrible experience. I'm looking to turn my lease in & working with our local Ford dealer. I'm not happy with your over all service at Toyota at all. The time has finally come, the last stew has dropped. If someone would like me to elaborate, please give me a call. You have my cell on record... Thank you, JS

Very fast service less than an hour on a rainy Friday great job!!

Hank Simmons is #1 in my book. Great salesman.

I Hate buying cars! Jasmin!!! is a SUPERSTAR! Made my experience actually, pleasurable!

STAY AWAY FROM THIS DEALER. They act professionals and friendly until you sing all the documents, then they don't own when themselves do mistakes and expect YOU (the customer) to paid for it. Worst experience ever from arrogant people who could care less about customer service. Take your business to somewhere else and I repeat. STAY AWAY FROM THIS DEALER

My service rep is not very welcoming this morning. Not friendly or happy, not even a smile. I came in for a nail in my tire. Either to be patched or tire replaced. She told me it would be 1 - 1.5 hrs, okay fine. I’ve been waiting over 2 hours already. I went to check with her and she said “They are patching it now.” I truly wonder what they’ve done from the time they took my car back, until now — To patch a tire?! Service is always slow here and they all tell you the same ETA, which is never met. I’ve been coming here for years, but somethings’ gotta give guys!!

Nick was absolutely amazing. The only issue I had was that it took 5 weeks for the parts to come in but that is to be expected right now with everything going on. Nick was on it as soon as they came in and made sure the repair was done that same day. I was very pleased to get my car back and running perfectly.

I was a walk-in. I purchased my car from them so I wanted to go and get all of my services done there too. They’re super friendly, and even though they were busy they still took me. They told me I’d wait about an hour and they were accurate. Everyone was professional and super nice. The inside lobby is comfortable too for what it is. I highly recommend.

Have been getting oil changes here for years. Not any more though. I can't stand how long it always takes. Appointment or not, expect to wait over two hours at best to over four hours just for an oil change. Plus side used to be that they washed the car, but they don't do it anymore. They say every time that they're short staffed. Every single time? Hire more people then! Nobody there seems to have any urgency. This last time they tried to brush me off and ask that I come back another time or make an appointment because they were so busy. It doesn't matter, like I said appointment or not you're day is wasted waiting.

A super pleasant experience, the truth is, I recommend it to you, excellent attention, patience, and compared to other dealer, the attention I had was excional, that's why 5 stars to Lázaro Ledesma

Fanny was amazing! I searched for this specific vehicle for months. I’ve never purchased a vehicle from a dealership before. She explained everything thoroughly and didn’t rush the process. I drove 6 hours to pick up the vehicle and it was detailed and washed perfectly as promised. The finance manager was also very friendly and straight to the point. I would highly recommend Fanny and Autonation Toyota of Fort Myers to anyone looking to purchase a new or used vehicle.

All went well

Our visits to Toyota Auto Nation are always good! Dan, our service consultant is thoughtful, helpful and efficient!

Hostile, rude, liars. We had a pretty simple purchase- test drove a used car that was new to the lot and not cleaned yet, put down a deposit. We patiently waited for them to clean it. Told it would be 2 days, but then it turned into a week. During that week we had three different misinformed, rude people call from the dealership- Jose, Austin, and Brandon. Mike the manager out did them all with a show stopping level of rudeness. The calls were threatening that they were going to keep our deposit and resell the car because we had not picked it up (but it was not ready!). We picked up the car 4 hrs after it was finally ready, and we live 2 hrs away, but on the drive there got a message they planned to put it back on the lot. We were also told it came with three keys and were provided with three key FOBs at time of purchase. We found only one worked after we left the lot upon completing the sale. Jose said take them to get reprogrammed, so we took them to a Toyota and learned that was not possible. So 2 days after the sale we asked to get two more working FOBs to replace the useless ones they gave us. We waited a few days for a response before being told they will replace one only, we did not agree and still wanted two, but went to the dealership to get one. They wasted our time and after driving 2 hrs there and spending the better part of a workday on it, they did NOT give us a FOB, said they were going to repossess the car, which is ridiculous. They complained that they had not received payment from the credit union that financed us (it was a week after the purchase) . We learned from the credit union the dealership did not provide wire instructions with the contract so they bank had to mail an old fashioned paper check. No one's fault but their own. They complained how they are not making any money on this deal, and they want to cancel the contract and repossess the car (they could not). Did not provide any keys to replace the 2 FOB "dummies" they gave us. Rude, threatening behavior from manager instead of problem solving. All you can discern from this experience is they are disorganized, liars, and bullies. I think they were attempting to do a yo-yo fraud scheme and resell the car, thankfully we did not finance with them. Shady, unreasonable, and down right abusive. Buyer beware! 100% do not use their financing if you have another option as they can not be trusted. I would not want them holding the lien on my car, since they are so disorganized, make many administrative mistakes, then go right to angry voicemail threats about taking car back. Disorganized, disrespectful, dishonest. 0/10 stars for service! Two more FOBs as promised, and respectful, service mindedness instead of threats when they messed up, and we could have been happy customers.

We always use Toyota AutoNation for service. We know the work needed will be done correctly and in a reasonable time..Never had a problem..

After another dealer sold a Tacoma Truck that I put a deposit down on, I told Lisa my truck at Toyota Ft Myers was in her hands! Oh what capable hands! She took me very literally! Lisa made my experience great! No hassles, no fuss, no muss but a gorgeous Tacoma Truck!! She thru in excellent floor mats and saved us a lot of money that my hubby was going to buy! We live in Pasco County about 2 1/2 hrs away! It’s a no-brained! I would easily buy my next Toyota from her and this Dealership!! Jen did the finances! She was awesome. Explained everything and made it so easy! She got us a interest rate that I never would have expected!! Almost free!!..lol. Thanks guys! Our Truck is exactly what we wanted and it’s in my garage, not someone else’s!

Recently made my third purchase at AutoNation Toyota in Fort Myers! The customer service is always outstanding all around. From Roberta Billings in sales, to Stephen Reeves the GSM, and Hank Simmons the Finance Manager, I could not be more impressed with everyone's professionalism, great advice, and overall impeccable service. I have been a loyal customer of this company for many years and that loyalty will continue for many years to come! I would highly recommend this team to anyone who is shopping for a vehicle in the SWFL area! 10/10 would recommend to anyone.

84-month battery installed by Toyota in 2017. Phone rep says I have to bring it in, in the vehicle that won’t jump… “yes, tow it”. Phone rep has the service record, but needs me to bring in original receipt. Phone rep says need to bring it to service… service rep says I need to bring it to parts… part rep says I have to bring it back to service. (It’s getting heavy, about now) Service rep can’t find the service record the phone rep found, now that we’re here. Last year of five-year battery… battery clearly says “84-months”, with 5/17 date stamp. Have to wait to have battery tested… waited an hour, went to NAPA… benefited from their “know how”. You win Auto-Nation… we left… didn’t have to give us the 25% prorate. However, years of servicing and multiple cars bought has ended. Nicely played Auto-Nation.

Hostile, rude, liars. We had a pretty simple purchase- test drove a used car that was new to the lot and not cleaned yet, put down a deposit. We patiently waited for them to clean it. Told it would be 2 days, but then it turned into a week. During that week we had three different misinformed, rude people call from the dealership- Jose, Austin, and Brandon. Mike the manager out did them all with a show stopping level of rudeness. The calls were threatening that they were going to keep our deposit and resell the car because we had not picked it up (but it was not ready!). We picked up the car 4 hrs after it was finally ready, and we live 2 hrs away, but on the drive there got a message they planned to put it back on the lot. We were also told it came with three keys and were provided with three key FOBs at time of purchase. We found only one worked after we left the lot upon completing the sale. Jose said take them to get reprogrammed, so we took them to a Toyota and learned that was not possible. So 2 days after the sale we asked to get two more working FOBs to replace the useless ones they gave us. We waited a few days for a response before being told they will replace one only, we did not agree and still wanted two, but went to the dealership to get one. They wasted our time and after driving 2 hrs there and spending the better part of a workday on it, they did NOT give us a FOB, said they were going to repossess the car, which is ridiculous. They complained that they had not received payment from the credit union that financed us (it was a week after the purchase) . We learned from the credit union the dealership did not provide wire instructions with the contract so they bank had to mail an old fashioned paper check. No one's fault but their own. They complained how they are not making any money on this deal, and they want to cancel the contract and repossess the car (they could not). Did not provide any keys to replace the 2 FOB "dummies" they gave us. Rude, threatening behavior from manager instead of problem solving. Two FOBs, we would have been happy customers. All you can discern from this experience is they are disorganized, liars, and bullies. I think they were attempting to do a yo-yo fraud scheme and resell the car, thankfully we did not finance with them. Shady, unreasonable, and down right abusive. Buyer beware! 100% do not use their financing if you have another option as they can not be trusted. I would not want them holding the lien on my car, since they are so disorganized, make many administrative mistakes, then go right to angry voicemail threats about taking car back. Disorganized, disrespectful, dishonest. 0/10 stars for service!

Had a new advisor, but every thing went very well.

Great experience! Even though the car was a 2019 it was still like brand new. We will definitely deal with Lisa and Joe on our next car.

The people arrogant. Bad business attitude. Even the receptionist Linda or something was rude.

Thanks to Lazaro i got the car i wanted. He was kind right away he saw me arriving at the lot and had the patience to show me multiple cars. I recommend people to ask for Lazaro when buying a car from Auto Nation!.

Came for a recall appt was at 12:05 stood there waiting until 1pm while employees conversate casually like we’re at brunch. THANKS

Had a nightmare Nissan Altima, came down to Fort Myers to look at 4-Runners, I’ve had many in the past & knew what I wanted. Met Vinny, he showed me what they had, picked the one I wanted and was driving it home the next day. He’s hysterical and was a huge help. Absolutely recommend going to see him if you need a new car, he made the car buying process actually enjoyable!!

Great service! In and out in less than an hour for my 6 Month service.

Its been a year & a month since I got my new car. I arrived to the dealership (last week) the women there didn't have my name on the list for that day (which wasn't her fault the people that make the list should've updated it), but thankfully she figured it out. I forgot the name of woman that took care of me. She did a wonderful job explaining things my cats warranty and didn't even try to sell me anything. During my warranty period I hope I still see her. I feel sketchy when a man at the dealership looks at my car cause they always try to sell stuff to women which isn't right.

First class service - Orlando was very good and prompt - in and out in a hurry, Thanks

Had an appointment for 9:00a 28/12/2020, arrived at 8:50. Ordered a tire rotation and oil change on line.( 15000service)... was told that they were running behind, might be several hours before they get to it, and that I might not need an oil change, because I only have 13785 miles. Waited till 10:00a my vehicle was not yet received in the system to be started. There is a reason to get appointments? Also, received a sales call on 27/12/2020 at 11:00a, wanting to buy my vehicle. Really, on Sunday morning? Very disappointed in Autonation. One star is too much. Went back for the oil change 11/08/2021... Service writer Shelley Krogmann was fine, but was to busy to enter my appointment. Another lady enter my information. We had a $69.95 oil change /tire rotation coupon. After waiting almost 2 hours, received a bill for $95.59. Was charged for 7quarts of synthetic oil in a 4 cylinder Tacoma, that takes 5 quarts...the service rep that charged me said that was what it took. Really. We will not be back, and will let anyone know why. Refund for the "extra" oil Invoice# 1313890 Tag#8993 Technician#Darell/9197

Awesome customer service. Everyone was very polite and helpful.

I have a hybrid car. Simple service, had Togo to truck area. Just rotated tires. Changed radio, seat and several knobs on auto system. Parked car right up to another car and then another right in the rear. When buying car no real orientation to the car was given. Once they have your money you are on your own.

the worst customer service ive ever experienced. Toyota wrongfully charged me for a service that was not needed and I called 4 separate times and no managers were present to resolve the issue. I emailed both managers and i never received an email back, call back, text, nothing. very very frustrating. Toyota employee Maria cares so little about customers that she couldnt even spell my first name, or last name correctly, got my phone number wrong, and address was incorrect as well. she advised me to get an oil change when i only had 4K miles since my last change (every 6-9K miles needed) I will never return to toyota of fort myers. I recommend going to tire kingdom.

Took 2.5 hours for oil change and tire rotation. Had 9:15 appointment. Half way home low tire pressure light came on. After paying 90.00 had get out in 95 degrees and put air in my tires...not thrilled.

Entry was congested but service was excellent and faster than expected. I will go back for continued service!

William was a great help to get the truck I was looking for! Gave me multiple options and found solutions to any road blocks we had. Made the process very easy and less stressful. If you need a vehicle, William is the guy to help you! I’ll definitely be referring anyone I know who needs a vehicle to him.

Everything was handled professionally.

As usual, a great service experience. Thorough and quick. One frustration though...I had scheduled my appointment online and selected a complete detail along with my regular service. Was ultimately told that no one was available to perform the job and I would need to bring the car back. Certainly not the fault of the service advisor but not as great an experience as usual.

They were Short staffed to begin with. Tech ripped my tire on the lift. He wasn’t going to say anything when I was ready to pull out until I brought it up to the service rep who asked him about it. The manager was brought out and told me a new tire was ordered, there was no leak, and I can drive home on the current tire, to come back in the morning, as a new tire was ordered. I only went in for an oil change and tire rotation. They did replace the tire they ripped, the following day. They replaced the tire and it should have been placed in the back. I’m not sure how well they balanced it, but the car vibrates at about 50-55mph. This service center is about 50 minutes from home and I’m not sure I want to deal with this kind of disappointment anymore. The tire sensor is broken. They told me to keep driving and the tire sensor light would go off, and if it didn’t, the sensor would be $200 each. When I left, the passenger headlight was out, and they claimed it was working when I came in, because they checked the cameras from the day before. If it was working when I drove in, and not working when I left, isn’t that suspicious? I still had to pay for a headlight. My car was in perfect working order when I drove it in as a pre-work order inspection would have shown. My service rep was very nice and I think things were beyond her control as they were down several techs that day. Per the response below, I have called the General Manager twice in a week and have yet to receive even a courtesy call back.

Maria,, the very nice service lady was professional,, courteous,, and explained what the service tech had to do for the recall on my Toyota Camry,,

Excelent attention!,great team help me to find my ideal car!,very polite and always available to find me a good deal!,thanks!,I'm very happy to trust in Auto Nation Toyota!

Had a great service and they worked with my Warranty company seemlessly.

Thank you for the recall service. I was disappointed that the car was NOT washed afterward as is normally done.

Fast service, less than 1and 1/2 hours.

The only thing that raised my experience from miserable to okay was the help of service writer Melissa. She was terrific. The rest of the experience was awful, I believe must be understaffed. To get a service appointment I waited on the phone for an hour, finally left a call back number, and then after never getting a call back for a day, called the sales number, got transferred to a supervisor who got me to the service supervisor, and then I got an appointment. When I arrived for my appointment I waited for 15-20 minutes before I was greeted despite being the only car waiting for anyone. I have gone to this business for years and have always been satisfied. But they must be in a crisis mood because they do not seem to have ample people to handle their jobs.

Check in once arrived outside was easy. Once I got inside to be checked in associate was on phone the whole time. Car sat there for 20 minutes when completed before someone informed me it was done

I went into Toyota as a 21 year old first time buyer and walked out with exactly what I wanted!! Both Miguelina and Melissa were helpful and extremely nice, and made the entire confusing process simple and enjoyable. I will definitely recommend them individually to my friends and family. Thank you!

Excellent sales staff very informative.

20K mileage service. Completed promptly. Marcos was very nice and helpful in the truck service center.

Good, transparent on cost of services and friendly staff.

Not sure what is happening here...never experienced what I did today and I've taken my Prius here since 2015. No staff hardly, when handed my keys my car was parked in a place I never had happen prior, my maintenance light was not turned off and when I went back to tell them, it was as if everyone had left. Couldnt find one person other than a lady who ignored me looking at her computer as if I didn't exist. However, Shelly was amazing, kind and helpful as well as overworked because of being short staffed.

Cristian Bustamante is a liar and a theif!

The best experience I have ever had at a car dealership. I called Charelle Jackson on a vehicle I saw online and within 10 min the negotiations were to my extreme satisfaction. By the end of the day, all the documents were sent to me and esigned. I drove 1 hour and 45 min to pick up the car. When I got there, I signed a few more documents and was on my way within 30 min. And that included the time she spent with me going over the vehicle and setting up my Toyota App. No haggling and no surprises. Amazing experience and would be proud to refer Charelle to anyone.

Thank you to Austin, Stephen & Julian for all your help making my dream come true! So excited to be driving my new 4Runner! Wouldn't shop anywhere else!!!

Was the easiest buying experience I have ever had

Had a great experiance with service. Just not a fan of all the pink....

I paid for a full inspection and the mechanic rated my vehicles tires as excellent when I know my front tires were balding without thread. So I doubt he even attempted to actually inspect them but instead just wrote them off.

Great place if you are looking for a Toyota. See Dale Fortner (make an appointment)in the show room. No BS, great guy.

My visit was expected to take 60-90 minutes for my first 5,000 mile check and a reduction in tire pressure , was 3 hrs! My contact for the appointment left for the day and did not hand me off to another, no supervisor to ask questions. I was surprised as my keys were finally handed to me..."your tire was replaced, I know nothing about your car, you'll receive your paperwork in the mail." I went into the dealer the next day for extensive details and explanation since I received none! That was 2.5 weeks ago and still have not received my papers from my visit. Total disconnect on Customer service!!!!!!!

Slow service

Charged me for a tire rotation. You physically cannot rotate the tires on a Lexus IS300 AWD as they are different sized in the front and back. They SWORE they rotated them. Place is a scam and service techs are uneducated.

The rep was nice, but my car still rattles after taking it to the dealer to resolve my complaint. My car also need a oil change which they didn’t recommend. My check engine light was on when I picked up my vehicle also.

I love the services and the staff very pleasant. personally they are #1

Fast and professional service

Marcos do d a great job with quick service!

Amazing experience...very knowledgeable staff. People that really care.

Best Car buying experience to date! Mostly everything was done online and by phone. . .No haggling involved which i dread. Kevin Ledesma was on point from start to finish! He made the entire process simple and pleasant! Thank you!

Customer service was outstanding. Kevin Ledesma handled my purchase with no pressure pitches and was honest and accurate from the start! Thank you sir! Will recommend him!

Dealing with Tyler Peyre in the service department has always been a pleasure, outside of that, I’d say that dealership is terrible on every level.

Poor communication from service advisor. I had received no updates on the status of my car. She did not reply to multiple texts. I finally went back around 5:15, service advisor was gone for the day. They were just starting the repair after having the car for 4 hours. I had to wait till almost 7 for my car. All could have been avoided with a text update.

Looked at my car for a very weird & rare check engine light code & didn't even charge.

Was very good the service, I am very placed. Thanks.

Great service 👏

We brought our Rav4 Prime in to have parking sensors added and at the same time ordered a cargo mat. It took 2 hrs to drop off our vehicle and obtain a rental. Ridiculous! We were never contacted when our vehicle was completed. We had to call Auto Nation to find out that "it was ready". Once we arrived, they couldn't locate our invoice (another 20 minute wait). We asked about the cargo mat, and no one seemed to know anything about it. So they sent us to the lobby while they checked the status. After 30 min of waiting, we went back to the department and were told it hadn't arrived. Like it took that long to figure it out! Then we were billed for the parking sensors and the cargo mat via email as they never could find our invoice while we were there The whole experience was unprofessional and Auto Nation should be embarrassed for their poor quality customer care!

The sales team is great, service much to be desired. Bought car 2 months ago. Hearing noise that sounded to me to be a tire issue. Went in for scheduled service, chose not to buy when I bought the car, however wanted them to check the tire noise. Service drove it, said it was a wheel bearing not a tire!! 22,000 is all the vehicle had on it. Didn’t check to see if it was a bearing, only drove it. Tire shop Friday, the guys checked it was a tire issue !!!! Sorry service, lost a possible sale that went elsewhere. I’ll buy cars from them, however will never use their service!!!

Great experience as always. It was a quick process. I was in and out

So rude even though u call about recall. If you are foreigner, don't go. Even though you try to explain, they will not help and sign with big voice! Worst Toyota dealer ever!

2+ hours for a simple oil change on a scheduled appointment first thing in the morning. Booked online using an offer for $30 service, and at time of service signed an estimated total of $32, at checkout the bill was $140 because they used synthetic without my knowledge, approval, or desire. Customer service agent could not care less and literally shrugged his shoulders when I told him this was unethical and I was totally dissatisfied. Please do not respond to this review with the copy paste inviting me to call your GM's number to get help. You have my contact information on file if you're prepared to actually do anything.

Lots of hard to find parts for my old SR5 they can get them all and at cheaper prices than I'm finding for used ones online and they're brand new definitely check with them first if you're looking for a part online

Gillian is an Outstanding Service Advisor! She is professional, knowledgeable and went out of her way to make sure we were taken care of.

It was great seeing familiar faces. Felt at home. Definitely need help though.

I normally have had positive experiences working with the services department but was really let down 7/21. I had a regular maintenance appointment and was working with an associate (name omitted out of respect). He told me that an oil change and and tire rotation would be an hour probably an hour and 20 mins max. My appointment was at 3:30pm. I waited until 4:45-4:50pm to look for my service associate and he was walking to his car with his lunch pail in hand and a cell phone in another walking to his car (at least introduce me to another associate to work with as you leave???). I had to ask someone else what the status of my car was and no one wanted to take ownership of my frustration. Finally Shevanie helped me out and said the crew JUST got to my car a little past 5pm. Also she shared that most maintenance sessions can take 2 hours at a minimum. I am completely fine with the car taking 2 hrs but misaligned expectations can lead to a bad customer experience. In addition I missed picking up my 5 year old because I told them I would should be out by 5pm. I would caution anyone seeking to do business here.

I have a very good experience, Paul Columbus offer several options on things I'm looking for. Overall the experience of buying a car didn't seems tedious. Thank you Paul. hope to see you again soon.

I went in with a time limit and financing pre-approved for a specific car. They got me out in under an hour and a half, and the sales manager Bill actually found me financing that was significantly cheaper and included a three year warranty and gap insurance. I can't recommend them enough!

This is my third purchase from Auto Nation Toyota. A Certified pre-owned Toyota seem to be the best buy. I purchased a 1994 Camry in 1996, a 2004 Sienna in 2006 and now a 2014 Sienna in 2016. I have tried to switch to a different make and model at other dealerships but still find myself coming back to Toyota. The staff is the reason. I have never seen people who take the time to meet the needs of their customers. NO PRESSURE. Thanks to my Sales Specialist, William Wheeler, for his patience and professionalism. Thanks to my Financial Specialist, Jason Ramirez, for his knowledge and organization as he expedited the paperwork. It was amazing that these two gentlemen did everything in a few hours on a Sunday afternoon,and I was able to drive out my new Sienna before sundown. Thanks Auto Nation. Judy

I have to make a third appointment to fix the same issue. So far I have 5 hours of wasted time.

Its ok but not a 5 star service

This was my first time doing business with this dealership and it was definitely a positive experience. Joe Collins went above and beyond to put me in a car I love at an affordable price. I will definitely do business with them in the future!

Good experience, wait time tolerable.

I had a 12:15 appointment, at 2:30 I asked when my car would be ready. The girl went back to check, came back and said 20 minutes. That's how long the entire oil change should have taken. Finally got my car back at 3:40! What happened to 20 minutes? What happened to making an appointment? 3 1/2 hours, with an appointment, for an oil change is completely unacceptable! The service advisor, Shevanie Parks, was not at all friendly or accommodating, I found her rather rude!☹

My service advisor at auto nation was excellent. Great customer service thanks . Thanks Hank Simmons for all your hard work. Excellent Job well done. Mr. Steve Bekavac

Great place for all your Toyota needs, impossible to schedule appointment over the phone, I had to stop by in order to set a time for service, also order extra key, paid for to program the fob, the small emergency key wasn't key code to fit my lock, that said I had to make extra trip to the dealer for the key, service rap was very professional.

Eric Reardon and Raymond made buying our new Sienna a breeze. I have purchased other vehicles with Eric and followed him from Cincinnati (where he used to work) to Fort Myers to purchase our Sienna because of how easy he makes the process. I know it may sound crazy that we drove from Cincinnati to Fort Myers but when you receive excellent customer service and no hassle negotiating it’s well worth it to us! Looking forward to to our next purchase!

Only one person answering phone calls? This is a huge dealership. Very rude lady answered my call after 25 minutes waiting. She hung up on me and I was very polite to her.

Great service rep…but 3hrs for a SCHEDULED oil change when I was told 1hr and it was ok to wait. 1st time after 4 hrs nothing was done and I took the truck home.

No hassle sales. Fanny and Bill were very polite and professional. I drove away in the exact vehicle I was looking for.

Great service. Good at offering feedback on condition of car.

I bought my Toyota C-HR in January 2018. I love my car and have been pleased with the service until my last two visits. I made an appointment for service a few months ago and had to wait over three hours. Today, I had the unfortunate experience of a dead battery. Called Toyota and they said it was under warranty. I told them the car was dead. Could I just pick up a battery. They said I had to bring the car in. I ended up taking advantage of my emergency roadside service to get my car to Toyota. I arrived at 10:35 AM and was told it would be a 2-3 hour wait. This did not make me happy because I needed to get to work. I received no updates whatsoever and am just now leaving after 3:00 PM. I could have just bought a battery for what it cost me in a days work.

Easy to make an appointment for service. Comfortable waiting room with free coffee. Knowledgeable and friendly service agents who explain needed service and what can be deferred until a later date.

very professional and friendly

I was told my new Truck needed service at 5k. My Truck then told me as well and constantly reminded me. Turns out the service was for a tire rotation and not a full service. I was displeased, but since i was already there and had an appointment i figured what the heck. The tech tells me 40 minutes tops. I thought that was kind of lengthy, but decided to stay. It ended up being 2 hours. I went looking for my truck. It was in the finished section. No idea how long it had been there. I then had to track down my service tech and tell him it was done. I also told him i was very unhappy how long this took. I planned on no longer then 1 hour. Screwed up the rest of my afternoon😡

Los servicios están cada día peor , la atención es mala, cara y demorada, así vayas con app es igual de mala , pierden tiempo paliqueando los carros adentro del teller sin hacerles nada y luego te quieren cobrar ese tiempo, pagas por algo y te lo hacen a media, no te explican bien las cosa y luego te cobran demás. No se si todos sean así pero la persona que me viene atendiendo es muy grosera y estresante nunca me da la información correcta y sale cobrándome más sin haberme consultado antes . Que lastima que después de ser una de las mejores en servicios hoy esté muy mala por el fan de hacer mas carros lo están haciendo mal. Deberían tener más empleados o coger los carros que puedan hacer bien y no quedar mal con el cliente. He hablado con otras clientes y está de acuerdo conmigo. Si cobran tan caro por lo menos hagan un buen servicio y atiendan con más educación a las personas.

Rear turn signal was out and it was not repaired. The wait time to just have an oil change is 3hr wait time which is just unreasonable.

The worst experience I’ve ever had w/ a finance dept.

Estoy feliz con mi new higlhander y el servicio de mi ejecutivo de ventas Neilym Carrión .

I have had several dealings with this place. Last year I decided to try someone just up the road instead. I spent the next 13 months hating my vehicle and always on the look for what to replace it with. I walked out of here feeling like we were all friends, where last year I felt robbed. Thank you so much for the wonderful service. I will never stray again.

treated like family. from the first greeting when we walked in.

Blair, Joe and Scott were great to work with. it was a very nice car purchase experience.

Easiest car buying experience I’ve ever had and Blair was incredibly helpful.

I had the worst service experience ever. The rental car station was out of cars and I had to wait two hours for the car. They did not even wash the truck after having it for over 5 hours. Horrible service. Buy your next car somewhere else.

Called and ordered a part needed due to recall only to arrive for appointment to be told the folks who do that work have gone home. “Specialists” have no knowledge of what is needed for service and know nothing about cars let alone toyotas. Can not answer fairly simple questions. Waste of time. Will not replace this car with anything from this place. Fail.

service was fine But having to wait 2.5 hours for a tire rotation and oil change is a bit long when l had appointment

Good and fast service. I will be back.

Professional, knowledgeable, responsive to questions.

Sales person was rude. Condescending. The entire team could care less about you as a customer. If you go there - be prepared to wait for hours.

I appreciate Auto Nation for the time that I spent with them to do service for my car

I had some problems with validation of my credit but both my sales person Kevin and manager Stephen were very patient and did the almost impossible to make sure I got the car I wanted!! I am very pleased with my experience and would recommend the dealer and my sales person to anyone! Such an awesome team!

My vehicle upkeep is very important to me. They keep me safe and running well.

This visit was terrible. I had an appointment for 11:10 for simple servicing at 30,000 miles and tire rotation. I arrived at 10:40 and was not taken of until 11:20. Many coming after me lined up in second aisle. There were three cars coming after me that got taken care before me. Service rep said it would take 2 hours. Three hours plus I finally got my car, and that was only after checking with rep in between time. All I got was, "I'm sorry".

There are very expensive than Germain Toyota! I spent $749.00$$ for 30k services after having 10% off.

I took my 2017 Rav4 into the Toyota dealership for a routine maintenance check and wandered through their lot looking at new Rav4s. I also scheduled a meeting with a salesman online. I was delighted to find the service dept would text me when the vehicle was ready. Impressed with the new Rav4s, I decided to get a new one!

Took my car in for service and was charged for a tire rotation that should have been free. I called several times on the day of service and kept getting disconnected. I called the next day and the girl claims that I will be refunded on my credit card however I will have to wait another month to see if I actually get refunded.

It went well. I had to wait much longer than expected but eventually it was with the wait!

well i did my first oil change on my highlander and when they deliver my car i surprised for some reason the glove box was on the car floor? I have no idea why they left it on floor with no explanation and what have to do oil change with glove box? had to put back myself fearing to break.. maybe cause they were on rush to close..

Toyota has been my car of choice since the mid 1980's. I cite the performance and value of the vehicles and the efficient service among my reasons. However, I am sorry to say that my last five experiences with Toyota service have been lacking. Since three different dealerships (Riverhead, NY, Silver Springs, MD and Fort Myers) are involved I can only suspect that the problem comes from the corporate level, that Toyota has cut back on help and is making those workers who remain take up the slack with amounts of work that are impossible to do up to the standards of customer satisfaction. All five incidents had several things in common: difficulty getting someone on the telephone to make an appointment, a gross underestimation of the amount of time the service would take, no information readily available when I called to inquire about the progress of the service and no unsolicited notification when the service was complete. I seriously consider another choice for my next car. Thank you, John Okas

They were the least expensive dealership for our purchase and honest about their fees and delivery timeframe. It was a painless experience as far as being in a dealership setting. They were professional and amicable. We had a pleasant experience with their salesman Joey and Allan in closing the deal.

This is our third vehicle with this dealership, in the past I’ve had no problems until we received this last vehicle. A brand new 2021 Highlander, with the roof rubber items coming off when driving on the highway. The first time I was scheduled to have this fixed, I sat there for two hours before they told me they didn’t have The parts. The second time I was scheduled there I waited over an hour for you to tell me you had no service technicians to work on my car. It takes me over an hour to drive there to sit twice and take time off of work and not have anything done with the vehicle. The third and final time it was completed however I was highly aggravated because the communication between your staff and customers need to improve greatly.

This was the third time I was scheduled for the same reason, the first time I came to have some things replaced on the roof of my car I sat there for two hours and nothing was completed because you didn’t have the parts. The second time I was scheduled I sat there for an hour then you came over and told me that you had no service technicians to work on my car. By the third scheduled visit it was completed, however I was highly aggravated since I had to drive an hour to get there the first two times and take time off work. The communication among your staff and customers need to improve greatly.

Hicieron in muy buen trabajo y lo recomiendo dan muy buena garantia en llantas

I just bought a Cadillac elr. I was told that the cup holder would be fix as it doesn't close. When I arrived I was told the mechanic could not fix it. I asked again about fixing. I was told to use my warranty. If the mechanic could not fix the first time. How would it be fixed the second time. I'm really disappointed on how this situation was handled. The staff didn't really care since the car was already a done deal.

I was disappointed to see that you had reduced the number of valets to greet customers, as this caused a delay on my first appointment causing a line line and long wait time. Please gire my valets to continue the quick service I am used to

Joe Collins and Hank were very helpful and did everything to make car buying not too tedious

Still needs to be corrected I really don?t know if?s on or which tire it is .

My appointment was for 10 am for a tire rotation and oil change. When arriving was told it would be a 2 hour wait. I voiced my displeasure and asked why. Was told they were behind and that was how it is. Why make an appointments if they dont even come closed to honoring your time slot. The only reason I will return is that my oil changes were free with my purchase.

Brought car in for routine service. Asked for general check-up after about seven years of use. Made some improvements. Had good service.

The buying process took in excess of 4 hours and I wasn't told what was happening. I finally got approved for a vehicle. It was after 7pm, my new vehicle was dropped off at the handicapped ramp with the door open, I was let out of the building buy the finance manager, all the inside lights of the dealership were shut off and all employess left for the night. I was left alone outside in the dark with a vehicle that I had never seen and did not test drive while the dealership was closed up for the night. I was alone, since I am a single person, to find out how to operate the vehicle. I drove it home in the dark. I did go back to the dealership the next day to get the vehicle detailed as it was not done the night before I believe this is poor salesmanship and very rude of the saleslady, Lisa. She should have stayed to make certain that I was well cared for;

We shopped at several dealerships and several other brands before making a decision. The staff at AutoNation was by far the best of them all.

Took a long time Over two and a half hours for a front end alignment

Friendly, courteous, knowledgeable. everything done on time and ready when promised.

Excellent service for my car. My service advisor kept me informed, my car was brought in right away, the service was completed in a reasonable amount of time. Polite and professional crew.

2 hours for a simple oil change is ridiculous. I can go down the street to Jiffy Lub and be done in 15 minutes.

Service advisor, Shelly is the best! Vehicle maintenance was completed when promised.

The service was great but cost of a new aux. battery eWas redicious.

I am on my third car from AutoNation. The Service appointments wait time is not too long.

Lisa from used cars is legit, we had a hiccup along the way and between her and Bill it was smooth sailing through the storm. They are fair with their trade in offers, not low balling you like some other dealers. When they put paper in front of you it?s a fair deal. I trust them and would buy there again!

I don't have a problem with the service writer, she (Shelley) gives good customer service. The service dept. is another story. I had my car there at 7:00am for an appt. for a problem with my battery. I didn't leave there until after 9:00---for a battery!!!---a 10minute installation, if that. What the heck were they doing for the other 2hrs.? Your guess is a good as mine. If the car wasn't still under warranty, I wouldn't ever go back. How long do you think it would take if you really had something wrong that needed a lot of work? I guess you would have to spend the night, or maybe the week.

Do not recommend AT ALL ! Went there today to have them fix the bumper area that they promised to fix, written in my contract when I bought the car. Went home with a worse looking bumper. Also went home more upset after the manager mike and the sales associate Lisa yelled and screamed at my mother telling her that the car was fine. Also apologizing to me that my mother was “so hot headed” When in fact it was worse than when we came in. THE WORST EXPERIENCE I have ever had.

Had 7am appointment for oil filter change and tire rotation. Didn?t leave until 10:15-10:20. Was told short of service techs and extremely busy with many customers. Told only Toyota service center in area. Recommended major repairs but I want second opinion as I?m not sure I trusted their findings. Told me I have oil leak. I have no evidence of oil leaking from my vehicle.

AutoNation Toyota Fort Myers made it very easy for me to transfer everything from my AutoNation in Virginia. When I arrived I was greeted and then treated with great respect. Sylvester helped me and he answered any and every question I asked with kindness and great knowledge. He helped me get a temporary rental from Enterprise with no hold-ups or snags. Sylvester will definitely be my point of contact and I will be staying with AutoNation Toyota Fort Myers.

When I was on the hunt for a car because I got into a car accident at the beginning of February, my first place was this dealership because a friend told me to go check it out! When I made the appointment i didnt know it was for the new car side because I know I NEVER get approved for a new car but my salesman, Alex and his manager was the best of the best! They literally did everything they could and got me approved for a BRAND NEW Toyota Corolla 2021 and fit within my budget! I would definitely recommend to a friend! I am really thankful that they went ABOVE AND BEYOND my expectations and couldn't feel more blessed!! But when I went there today Went to get my first service on my car and for and oil change and tire rotation it took over 4 hours! I scheduled an appointment for 10:45, I dont know why we schedule appointments if they dont go by appointment!

Great experience leasing my new truck. Worked with my credit score and helped me find a vehicle right for me.

Didn’t sanitize or wash car.

Professional representative. Please waiting area and courteous people who work at facility.

the service they provide is fast, their employees are very attentive and concerned about the customer

first time car buyer, Jose exceeded all my expectations. Jose and Bill were great, they got me in my dream car at a great deal! even my step dad was impressed 😂 I will definitely be returning for all my vehicle needs.

Tina with the service department was excellent! She was super friendly and helpful. She got my car in and out within the time promised. If you need any service on your car, ask for Tina!

I tried to schedule an oil change by telephone on memorial day. I was unable to. I went there in person and was unable to schedule an appointment. I scheduled an oil change The following day. My appointment was for 8:20 AM on Thursday. AutoNation Toyota Fort Myers Home of the 3 hour oil change.

Driving to Sanibel from NJ. I had an issue with my Highlander. Auto Nation was extremely helpful. Fast, courteous, and made sure my vacation was not interfered with.

Raymond and the rest of the team did a fantastic job securing my new Venza.

Great hospitality and fair pricing!

Bait and switch on service coupons. NEVER RETURN NOR RECOMMEND TO ANYONE!!

Extremely disappointed in the quality of customer service at and technical mechanics at AutoNation Toyota Fort Myers. There is a problem with our 2019 Highlanders transmission not shifting properly and they insist there is no issues per their computer. I?m sorry but this has sour taste in our mindset regarding Toyota vehicles and service departments. Looking for a new vehicle to replace the Highlander and it will never be Toyota product again.

I called and made an appointment telling them what I was interested in. When I got there they were ready to go. My agent was very well informed and showed me all the various operations, was patient, and personable.... the people made the difference in whether I was going to buy or not.

The service was as good as ever but they no longer run the car through car wash I always thought that’s what made them stand above the rest. 4* out of 5

From the first phone call to inquire about the inventory to the purchase we were very well treated. Both Wes and Joey were very knowledgeable and courteous.

Friendly staff, straightforward deals with no surprises. They always go out of their way to get what you are looking for at the right price. Salesperson Kevin Ledesma is awesome, very patient and always gets us a great deal!

I had an appointment and It takes me three hours for change oil and filter

I had my Toyota Sienna in to be serviced and fixed for a recall on this model Mini Van. It was a long process but I knew upfront that it would take 4 hours. This all happened yesterday. I bought my Mini in Pennsylvania but I am here 7 months of the year. I'm always happy with my service while I'm in town. Very Happy with the service

I brought my truck in for a tire rotation and oil change WITH AN APPOINTMENT. Nearly 4 hours later my truck was finished. I will not be returning. Waiting 4 hours for a simple oil change when I had an appointment is totally out of reality.

Friendly staff and great atmosphere

I have gone for service at this location in Ft Myers for 25 years. Service has gone steadily down hill in the past two years. This time I just had a battery that would not charge. I waited for the repair from 2:45 to 6:30 and was told there was nothing wrong with the battery and that it tested well. When I asked if they tested to see if something else that was not working was causing it to not charge, they said I would have to come back another day because their technician had gone home. That is after 3 hours and 45min of waiting. In the past they would have checked it out totally and reported what the problem was within an hour and a half with or without an appointment. Very disappointed and taking my vehicles elsewhere in the future.

A problem was found with the calipers on my car because they squeak when backing up. I was told it would cost $900 to repair. I was also told that the car was still safe to drive and that if it had been under warranty the calipers would be changed at no charge. I read online that calipers should last about 10 years or 100 000 miles. My car is only 3 1/2 years old and had only 8256 miles on it at that time. I do not see how the calipers would have been affected by such minimal use. Therefore I think they were not correctly installed at the time of manufacture and that, the dealer should just replace them for free. It definitely should not cost me $900 as the car is almost brand new in terms of usage. Needless to say I did not have the calipers changed for such an outrageous price.

Had an appointment. I was out in a reasonable amount of time

I truly love my Camry & Jesse as our salesperson!!

VERY good and friendly service. Would certainly do business with AutoNation oh Fort Myers, Florida again.

Thank you to Paul Columbus for being informative and patient. It was a good sales experience. The wait for finance and the detailing/preparing vehicle for new owner need to be improved. Overall a good experience 😊

In and out in Less than 2 hours. Greg always has provide superior customer service.

Dan D kept me informed of cost and services needed. He he brought the air conditioning filter out to show and ask me if I wanted to replace it due to its condition.

Tommy set me at ease and was easy to talk with. He was knowledgeable and helpful during the entire process.

Great Service from Shelley Krogmann. Very professional and personable.

Waited 3-1/2 hours for an old change when I had an appointment! Will not go back!

Car exterior was not properly cleaned prior to delivery

Lázaro was my seller excellent worker full of good manners and very well educated, will recommend to any body trying to get a car in that Dealer not puchi at all, and always ready to explain any question from the purchase. I end it up getting a new vehicle thanks to his knowledge and excellent work.

I had service on my 1996 Toyota Corolla, milage 198,900. The last time I had new plugs and tuneup was 135,500 miles. So the work I had done Basic Tuneup, spark plugs, cord wire set, Distributor Roeder and cap assembly, Fuel injector and air and take cleaning services. The cord wire set, distributor and cap was the first time I had replaced those parts since I bought the car. I'm pleased with the scheduling and diagnosis of the engine warning light issue and Auto Nation Toyota Fort Myers services, my thanks to Delray S. who assisted me.

Why 3 plus hours for an oil change and tire rotation? This time I left my car, was told I would receive a text, never occurred or a phone call when the car was done. I called later in the day, no answer. I went to pick up my car, no service reps around. The parts department agent helped me, they found my keys and said thanks. Where was my car? I had to search the lit for it. This is the worst service I have received from Auto Nation!

Auto nation Toyota has the most experienced and professional personnel in the sales department. I am very pleased with the process of buying a new car and Renny Ontiveros Castellano was my Sales Associate very kind and helpful he was guiding me through the process and, I am very happy with the deal.

The gentleman that helped me with my appointment, Delroy, was awesome. He was very friendly and knowledgeable.

Durning routine visit other dealerships will wash and vaccum car when done. I will probably moving my service for this extra service as it?s nice touch. Thank you for all you?ve done for me

Staff was friendly and accommodating. The salesman spent time thoroughly going over the features of the vehicle before leaving the dealership with it. He even spent time with me answering my questions the next day when I returned to the dealership.

Had my highlander in for an oil change and a question regarding grease on my tailgate lifter. The service manager Doug assured me the leaking grease was not a problem. He was very helpful in answering my questions. Tyler the service rep was also very courteous and professional.

Greg is a very peronable and conscientious service manager. I have been with him for at least 5 years of more. My rav4 was in for a recall repair and his estimate of time it would take was accurate. He always takes time to explain everything to me.

Lisa is amazing and very good to deal with

If you're going into AutoNation to purchase a new vehicle please go see Tommy Ward! He was the best!

I was having trouble with my monthly payments but they solved it and thank goodness I am comfortable paying what I was paying before

Friendly. Work done when said.

We had looked on the internet all over SWFL and decided to test drive at the Ft. Meyers store. The supply is limited and we were only interested in the 2WD model. Hunter our sales person showed us their inventory and let us test drive a unit similar to what we wanted. We like it but it was not the exact model we wanted. He checked all the incoming units and found one that we liked.

I had been looking for a rather rare car for my wife, a Cadillac XLR, for several years and finally found a good conditioned one at a fair price at my local AutoNation store. I wanted to trade in one of my existing cars, rather than wait to sell it privately and lose out on the rather rare car in good condition that my wife had wanted for years. I knew that would cost me a few thousand dollars, but the initial trade-in offer was ridiculously low. After several back and forths to multiple managers, we finally got close enough. So it's not a "haggle-free" process. But overall, I was satisfied with the final price.

Great sales people, who heard what I wanted a Limited Toyota Sienna hybrid 2021, and found it for me in 2 days and it was delivered in 5 days!! Joey Sanjuan and Bob Feola thank you, and Autonation Toyota Fort Myers!!!

It has been 59 days and counting since I bought a car from this dealership which I paid in full and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails or phone calls regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they refuse to issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again...

Made an appointment for oil change and tire rotation. Showed up at the time was told it would be 2 -3 hours before our car would be done. I said for an appointment? The answer is yes in the meantime they found that we had a recall on our gas pump. Ended up rescheduling getting a rental car for the day, and it all worked out. I just felt I should?ve been told from the get go that with an appointment it will take 2 to 3 hours when I scheduled the appointment. The kicker was they said if you were a walk in, it would be the end of the day, why were you taking walk-ins it should have been appointment only, to take care of their customers that had appointments?

While getting maintenance on mt 2017 Camry,I stopped to look at some new Camry.I met Mr. Blair Roskow and he showed to me several new Camry SE. He worked out a trade proposal. I will contact Mr, Roskow again to talk more seriously. To be honest I will probably check with 1 or two other Toyota dealer.

I had a relatively good experience, except when I got home the tire pressure light came back on. I reminded the service technician about this when I picked up my car, and she assured me it was fixed.

58 days since I purchased a car (paid in full on the spot) and still haven't received my license plate and they won't provide me with a temporary one, stuck with a car that cannot be driven anywhere...Apparently sales manager Steve Meyer doesn't care about his customers.

I took the car in for normal servicing. After a couple hours, they called to say the air conditioner box, etc. needed replacing at a cost around $150. Driving it home, the air conditioner made noise and almost no air came out. On the phone, "bring it in anytime, we will fix it right away." When I did, "hours of wait today" Instead of waiting, I ended up researching how to do it myself on YouTube. Doubt I will ever return.

My wife bought her car (a 2021 Highlander) and it took us roughly 7 hours at the dealership to get everything settled. By the time we left the dealership it was almost a quarter after 8pm and it was getting dark out. Of course with the vehicle being black we couldn’t see the shotty work that the detailing team did to her car. Of course my wife has to work so she didn’t get to bringing the vehicle back right away. There are hard water marks either waxed or polished into the paint to the point that even their own detailing team couldn’t remedy their own mistake. The sales rep informed us that it will have to be seen by another detailing company who will have to use a special chemical to remove the trapped water spots and that this can happen if they don’t dry the car fast enough during detailing. While we are currently waiting on this mysterious other company to call and schedule an appointment, I can’t help but think that this shouldn’t have gone this far in the first place. A new car off the lot should not have to be seen by a 3rd party company less than a week after being driving off the lot because of dealership mistakes. Fingers crossed that this other company eventually calls us back. But for now I can not recommend anyone use this dealership. All that said, it seems like our sales person is doing everything he can to remedy our situation, that however does not negate what is currently going on

Came here on a recommendation from a neighbor to see Tommy Ward. Excellent Customer Service and price. Best overall experience purchasing a car eveeer. He was knowlegeable and attentive. If he was not sure, he found out and we had an answer, not the rushed or pressured feel. He took the time to answer any questions (and also survived 2 test drives!!)

The Service Technician, Delroy Saddler, was excellent. Very professional. Based on the job he did my rating for Customer Service would have been 5 stars. However, my appointment time was changed by the dealership without explanation. This forced me to reschedule an appointment I had previously scheduled for later that day.

The absolute worst experience at a dealership. My salesperson was great; however, the process was horrible. I waited forever for the car to get detailed and it didn’t; it was so dirty that my allergies activated immediately due to the dust. I had to bring it back the next day only to wait another 3 hours for nothing. It needed a part for the USB, and it took them over two weeks to fix. I had to keep calling and asking for updates. The detail team was highly careless and did a horrible job. I would not recommend this dealership because my salesperson did everything he could, but things were out of his hands at a certain point.

It has been seven weeks since I bought a car which I paid in full from this dealership and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they won't issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again..." The only advice they give is to be patient and wait until they arrive...

The wait time is terrible. I called in the morning to schedule an appointment. I was on hold which the recording said for about 2 minutes and someone would be with me. After a minute or so I got a recording that said I could leave a message and someone will return my call and I wouldn't lose my place. So I pressed the # to leave my message and waited for them call me back. This was at 8:30am. My day goes by and they never called me back. I got off work and drove from Immokalee to Fort Myers to see about getting my oil changed. This was at 3pm. They said it would be 3 to 5 hours before they could get to my car. They weren't even nice about it. I mentioned I called that morning and left a message for them to call me and nobody has. I was told they were to busy. I was then told that I could have gone on the website to schedule an appointment and then was told I haven't even been there in the last 2 years. This should have nothing to do with me getting my service I requested. I just drove an hour to get there and I was going to wait for my car to get the oil change I needed. There were others there in the waiting area complaining about the same situation. I waited for just over 3 hours and I was finally out of there. I'm not planning to go back again. The rudeness was unacceptable. I have bought my last 3 vehicles there, in which my last 1 was just 6 months ago. Guess I will have to find another toyota dealer. Sorry Auto Nation, you disappointed me.

Awesome customer service for 1st maintenance visit.. Really appreciated the follow up phone call from sales representative

Excellent experience ? Work was completed in an appropriate time span. Very pleasant employees.

First time dealing with Auto Nation Toyota. Usually buying a new car is real pain. I dealt with Blair Roskow and he was great. He went out of his way to find the Sienna for me that I wanted and made buying a new car a good experience. Everyone at the dealership was great and very helpful.

After 2 1/2 hour wait for an on time arrival I asked how much longer. This was just a check up and tire rotation, nothing more. The service person called the shop and was told that the car was not even in the shop and was third in line. She went to the shop and had them take my car next and I was soon out. She was very nice and said the shop was short handed.

My best car buying experience ever. I'll definitely be using them in the future

Had to wait over 4 hours for oil change and tire rotation on a scheduled appt Had new wipers installed and the drivers side wiper doesn?t wipe clean but leaves water streaks on the windshield

Brought my 2007 Toyota Tundra as it had a check engine light and the 4 wheel low light was flashing. Mark Trillas was the advisor. I was told it was a cam shaft oil filter that needed cleaning. I gave approval to fix and when picked up my truck was told they solved the problem. I drove that morning from Fort Myers heading home to New Hampshire. I made it to Jacksonville, FL and the same lights came back on. I called Auto Nation only to be told twice (20 minutes apart) that Mark was not answering his phone and must be busy. I explained my situation and was told he will call me back soon. That call came 2-1/2 hours later when I already found another dealer to bring the truck to. The other dealer looked at the codes and could not understand why Auto Nation looked at the cam filters when the codes pointed to the OCV (oil control valve). I eventually the next day spoke with Mark who was going to talk to his Manager. NEVER received a call back. DO NOT bring your vehicle here. Fancy looking place but incompetent advisors and mechanics. Ripped me off for $311

I like my car ramp she’s very knowledgeable and very friendly

Always 2-3 hour wait just for oil change and/or tire rotation. Lack of proper precautions re: pandemic. Half of employees did not wear mask. Not a hand sanitizer in site. No limit to customers In aSaw waiting room. Rude unprofessional employees.

Customer service has been wonderful. Complete attention to customer and desire to please.

I am so very pleased with Tina Becker as my customer care specialist, missed her when she wasn't there.

Tom Currier was a gentleman and treated us with great respect. He was very helpful in explaining the car to us as well as keeping things moving through the purchase process. After the purchase, Tom ensured we were able to transfer all our items from our old car to the new purchased one. He is a great guy and knowledgeable sales person.

Great experience buying a car from Autonation. Did everything pretty much via phone. Jose was a great sales person and always reachable....they even put a bow on my daughters jeep for her graduation present. Thanks Toyota Autonation of Fort Myers!

Have worked with Scott on a number of leases and purchases. He has made the car buying experience as good as it can get. It's a pleasure working with him. Allen Kim in finance did a great job as well.

with or without appointment for an oil change and tire rotation you have to wait 3 to 4 hours. Also they used to wash your car after every service and now they don't even do that anymore. last time I'm buying a Toyota.

Kevin Ledesma was instrumental is arranging our new car purchase and financing within two days. Both he and Kurt Church made it happen! I would highly recommend AutoNation Toyota Fort Myers.

I received a coupon for a $69.95 oil change (synthetic). So I asked the service tech what the total cost would be - I figured a little over $70 with tax. She said oh it will be over $80. You have to pay parts plus disposal fee. Why not give an oil change coupon for $80 then? Or better yet, why not give a "loyalty" oil change for $20? I bought my car at AutoNation and have had every service performed there for over six years.

Brieanna Rau went out of her way to service us,we will recommend Friend to her,

I have to wait 5 hours to change a tire and have service my car

AutoNation Toyota of Fort Myers was as professional as they were courteous. We were very happy with the detailed explanation of the process to the minute details about the 2021 Camry we purchased.

Poor customer service appoint at 11 am got there 15 min early 2 1/2 hrs later my car still hade not been worked on not once did anyone come talk to me about what was going in I left as I had a 2 pm meeting I needed to be at called to schedule was not rude when explaining my frustration and the person I was dealing with hung up on me I will find another dealership to deal with in the future if it happens again next wk

its a bit of a cluster every time super busy, they keep you to one person as service writer and you can wait extended times to check out if they are backed up. Everyone is really nice though its just a lot, I leave my car and don't wait as for the size and revenue of the dealership the waiting area is really pretty awful considering what other dealerships look like and the amount of money spent on our carsI don't ever choose to hang out there.

Had my car in for service and Dan took care of us. He explained everything that would be done and gave us a time the car would be ready. It was done ahead of the time he gave us. AutoNation always has the best customer service representatives and they make you feel like family.

Got in and got repair done in a timely matter. Good friendly service and understood my problem

I had an appointment for a oil change and tire rotation which took over 3 hours why make appointments at all ...way to long with a appointment... and no car wash ... been coming here a long time this by far not the best customer service

Lisa Campion was excellent ... kept me informed, answered questions quickly, very good customer service. Austin & I didn’t agree on purchase price after I had signed & financed vehicle. I’m old & misunderstood the numbers. He took time to explain. Very poor reception at entry desk both days I was there. Waited a few minutes for a greeting. Spoke to clerk to get acknowledgement. She was more interested in her phone than persons coming in door & to her desk.

good service ,, but on my experience on other dealers after any service minimum they do a vacuum and a car wash for free

Everything was okay. The workers are pretty kind. The service was great.

Last week we contacted Kris Temkin about upgrading our two vehicles. He was super helpful and we trust that he got us the best possible deal on the two cars! This is our second time working with Kris and I doubt we’ll ever shop elsewhere. Straight forward, no nonsense and all around pleasure to do business with. Thanks Kris!

Waoo ahí trabaja una muchacha de apellido Carrion,,que es todo un amor,,,,tiene muy buena vibra,,,,merece todo el respeto de sus compañeros porque trabaja a todo dar.

Keith the finance manager was amazing, an excellent communicator, knowledgeable and very experienced.

Wish I could say this was a pleasant experience, but it was not. These sales people are not here to help you. They are here to sell you and get what they can out of you. Do your homework before you go in so you can fight for a fair price. And when I say fight, I mean it. They will not just give it to you. Contact Toyota Financial Services to see what APR you may qualify for because I qualified for 0% and they would have rather lost a sale then sell it for 0%. They kept making me smaller and smaller offers. I had to throw the “I called TFS and I know what I’m entitled to. If I don’t get 0% APR I’m not buying.” They finally gave me 0% like they could have the whole time. But they just didn’t want to. Wasted my time. Their Finance Manager Christian seems like a nice guy, until you tell him you’re not happy with the cost and that Toyota didn’t file correctly. They wanted to give me new vehicle plates when I already disclosed I was using my own from a previous vehicle ( you can use your old plates. They are assigned to your name not your vehicle. You don’t need to buy new ones most people don’t know that. I didn’t) well he told me he wasn’t going to do the paperwork all over and that now I have to wait because he has another customer waiting. I’ve already been at this place for 4 hours. I told them no, I’ve been waiting, take care of me now. I’ve been in your chair your other customer has to wait. You guys messed up not me. I already disclosed I wanted to use my old plates and I don’t want new ones. Saved me just over $300 using my old plates. Because I fought and won that battle too. Total time here was close to 6 hours. First time buying experience was an eye opener. Heard dealerships will try to walk all over you but they seemed nice so didn’t want to believe it. Then they turn into Aholes when they realize they aren’t in control and you’re not going to take just any deal they give you. You must fight for a fair price. Use KevinHunter on YouTube and Kelly Blue Book. I walked out with more than $4000 under asking price at 0%APR. Good luck!

Great customer service. I took my vehicle for a scheduled service and although i was late the manager was able to get my vehicle taken care in a very reasonable amount of time. I do recommend AutoNation Toyota Fort Myers for all your vehicle needs and remember that NOTHING IS LIKE A TOYOTA!!

Always have great service. Employees very knowledgeable and work done quickly

Bought 2 vehicles from Kris now. Just a pleasant experience working with him.

I was pretty easy, the hardest thing was figuring out what car of suv we wanted. This is my first hybrid and we had trouble making a decision. Breanna gave us the time we needed and let us drive several different cars.

After waiting 11/2hours they said that they didn’t have time to check car

very unorganized was my experience

First of all, I got a new service advisor this time and Orlando was great. He was informative and helpful. He took care of me because the service advisor I had is no longer there. However, My complaint is with the booking people. If I have an appointment at 8:30 for an oil change then I expect to be out of there within an hour. I was there, waiting until 11:00. I think 2-1/2 hours for an oil change is absolutely ridiculous. I’ve never had to wait that long at any other dealership.

We did a two for one exchange for a used Grand Cherokee and had a great experience. We had mapped out 4 dealerships with Grand Cherokees and AutoNation was our 1st stop. We never made it out of there! It wasn't because the barred the doors or exerted high pressure. It was because they gave us the deal we were comfortable with. FYI: I bought my Prius C at the new car lot and was equally pleased with the experience.

Orlando is ? THE MAN ? .. friendly great to chat with

Orlando was great once I got to him. ! But waiting in line outside to get checked in long. Probably not going to happen with me again.

my customer care girl was very nice and helpful and pleasant I'm planing on buying a new car from toyota in the next year or so.

Shelly our service provider took care of us . 10 stars for her

Went in for routine maintenance (tire rotation and inspection) with an appointment. It took over two hours for what in most dealers (Honda) is a 1 hour service with no appointment. This has been typical of this dealership for routine maintenance. Do not know why they have not adopted the express service for this kinds of maintenance (oil changes/inspections). Also, their waiting area looks like a 1960's bus terminal I think they need to check out what their competitors are doing

Visit went smooth, estimate was spot on, out quickly. Would recommend again.

Dan Dixon always cares for each customer

I love my new 2021 Toyota Sienna minivan. Vinnie G. is the best salesman-ask for him. He actually listens to what you want and need, and makes sure you get what you want and can afford. I am so happy I purchased now and didn’t wait to start my dream of camping across the country. I can only say good things about Vinnie and Autonation. Don’t go anywhere else.

I find it highly unacceptable that the staff can not communicate better with its customers regarding TIME. I have been to Toyota 4 times for a total of 10.5 hours for a routine maintenance and a tire that took 3 visits to finally be fixed.

Our advisor was very nice and efficient. Also very helpful with finding out info for our services left.

If going buying a car, ask for Marcus, he's the best salesman I have ever dealt with at a car lot. Would rate the entire experience with the dealership a 3/5, however if I could just give a rating to the salesman (Marcus) in the used car department it would be a 5/5. He knew everything about the car top to bottom. He gave me a complete CarFax report and showed me all the past history of the vehicle which always makes me comfortable when looking for a new car. Also there was a no pressure approach from him, which you typically get at a car lot. I would buy a car from him any day.

Terry was very helpful and our experience was pleasant

great experience and really good service especially since I am not a customer and came in to your shop while traveling on the road

My representative was very friendly. 5 stars overall as I was in for a recall notice and had been advised would take 4-5 hours, but It actually took approximately 6.5 hours for completion. I had a free rental, but nowhere to go.

Jose C made buying our used 16 Infinity really easy

The service and the people communication was terrible, first the car guy receiver he never listen that only want my OIL change, so when I get back to pick up my car they never change the oil, just they rotate my wheels, so I ask again for change my OIL and I left the car for 2nd time, in the afternoon when I went to pick up my car the windshield was broken I talked with the manager and he check with the mechanic and they said to me that they received the car like that but the first guy in the morning get my car in good condition and nothing was broken. So in conclusion I spent all day from 8 AM till 5 PM for one only OIL change service and I also get my car with my windshield BROKEN and the TOYOTA dealer and his manager said to me that they don’t go to pay nothing just they said find somebody for fixed or just call your insurance. I NEVER GOING TO RECOMMEND THIS DEALER FOR ANYONE

Bought a 2007 Jeep after Christmas while I was in Florida on vacation. Drove the Jeep home to Wisconsin in February and didn't make it. Transmission is now junk, why you might ask? Because the Transmission fluid was low and high gear dried out driving 24 hours home at highway speeds. There 5 day tail light warranty is a joke. This should have been caught during routine inspection. Email to dealership went unanswered. Don't buy from Autonation.

Very helpful and efficient! Great family!

2013 VENZA: "Clang-like" noise when beginning to go forward. Determined to be a loose fender liner. I told service writer that AutoNation Fort Myers had replaced that fender a few months ago. Service writer then consulted with body ship personned and it was determined that there would be no charge. I commend the body shop personnel for standing behind their work! By the way, they did a superb job of making the body repairs earlier. Definitely will recommend their body shop.

Sold my old Chevy truck of 40 years and wanted a new one. I already have a 10 year old 4 x 4 Tacoma which I plan to keep but knew I wanted a second Tacoma. Peter understood we wanted a highway truck for travel with basic frills, nothing fancy. He put us in just what we were looking for. Now we are looking forward to racking up some miles as we travel across the country.

Waiting 3 hrs for a oil change is just way to long , other my service adviser was really great he?s a excellent employee

Excellent experience! sales person (Adnan) was very professional as well finance Rep. (Daisy).

Staff was very friendly, patient, helpful, and professional, both on the phone and in person. I appreciate everything that was done for me and the care that was applied to my vehicle. I?m very satisfied with the quality and efforts given by everyone that I came into contact with.

sales experience was okay but service has been terrible!!! appointments don't mean anything.. you still wait 3 hours and they won't give you a rental nor will they take you home or work or anywhere. The service advisor that they assign you to when you make your appointment is never there. and they tried to charge me $350 for a new tire because they said it couldn't be plugged. I came home and my husband plugged it right up. that was a year ago and that tire is still going strong!

Came in for last free check up. Was told oil change not needed until another 2,000 miles and it would cost over $100. Told him not to have it changed. I would do it myself when needed. When truck was done I was given a bill for $107.00. They had changed the oil anyway. Was not happy. Had a coupon for $69.00. Was told the difference would only be $5.00. Won’t be returning to auto nation. I have owned 4 Toyota trucks. Will probably trade in for a Dodge.

N/a Everything went well. No issue found. Thank you for your service. I will be back again in couple months.

Very good service in a timely fashion on my RAV4

Delroy the specialist service Very professional and friendly Best adviser ever used before

Very pleasant Personable staff, clean facilities Quick turn around

Lazaro helped us at AutoNation. He was just the right amount of car salesman. I did all my research about the car I wanted online before I got there. I told him flat out that I needed to test drive another car at a different dealership to compare. He wasn’t pushy at all. Highly recommend

Had a service engine light come so went to have it checked out. Turns out it was a hose came off, they put it back on. $83 service charge. Then they indicated I needed to replace front brake pad which were fine a few weeks before when I had an oil change. I then took it to another auto repair shop to have it checked out, they called me over don?t need new pads just under half worn. I prefer to take my vehicle to dealer for service but am having hard time trusting this dealership.

This is the 5th vehicle we've purchased from Auto Nation. We also service our vehicle at auto nation. Excellent service all the way around

Great Service by Cyrin Saint very Nice and knowledgeable. I am very happy with my Highlander. Thank you for all the help!!

My purchase was interrupted due to an unexpected week n the hospital. Jesse and hank to resume the process as soon as I got out.

Brought Camry in for 20,000 check up. Oil change and fluids check performed and fix of a recall, replaced fuel pump. Service performed before time expected. Great job. Service writer was very helpful. Everybody very courteous. Masks on.

Salesman was very good !! Knowlegable, friendly and helpful !! Way too much paperwork which took a very long time. the sale was a cash sale should have been a very simple proccess !!

From Roberta To Shelly Always A Great Experience!!!!

Special thanks to salesman Joshua longwell, and finance manager Christian B . You guys seriously provided top notch customer service, and one of the best car buying experiences of my life. This is our third purchase from AutoNation Toyota and I can appreciatee the amount of changes through the years to make it a seemless experience. Considering car buying is a lengthy process both gentlemen went above and beyond to make sure we got exactly what we wanted. We kept them there till well after 10 pm and not once did it feel like we were not the most important people. We will always buy from AutoNation for this reason and once again thank you guys so much! We love our new 2021 Toyota Corolla hybrid. It’s also so incredible how much money you saved us today.

I came early, service department took good care of me. Dan did a nice job and keep me informed. Thank you

Denise explained everything clearly. Long wait on arrival as former reception people no longer there. Work done perfectly as dual, but took much longer. Need more mechanic.

Took to long, an hour and 40 minutes for an oil change when there was nobody there, and I had an appointment. I have been coming here for years and always, use you for my oil changes. And, my car was not courtesy washed like they used to do. Also, you do not have the VIP program for long timers anymore, or that is what I was told. Very unhappy with time frame this time.......

I had an appointment for oil change and tire rotation and 4 hours later work was finished. Also 2 filters had to be replaced that I learned about 3 and 1/2 hours into my wait. I am a twenty year customer. Probably won?t use service there again.

AutoNationFt Myers Service Dept. makes it easy. Well organized, efficient, pleasant staff, no complaints. Quality service for fair price. If it’s broken, they’ll fix it properly - the first time.

Always a professional and pleasant experience

Service was done well. Just takes time, wait is usually long.

Purchased a used Nissan Pathfinder recently from Autonation Toyota in Fort Myers. The used car folks did a great job. I was interested in a vehicle located in Miami. They were able to bring the car to Fort Myers for us to test drive and purchase. The detailing on the vehicle was great. Lisa did a fantastic job of the sale and following through on questions and a few issues that we had. The trade in value that we received for out vehicle was outstanding. Overall we are very pleased with the experience.

Very poor follow up. I purchased my vehicle in cash on 2-11-21. They gave me a temporary plate for 20 days and said they would call me when they received the plate. 19 days later I called them and they did not know where the license plate was and had to give me another 20 day temporary plate. Here we are 4-2-21 and when I send an e-mail to Lisa Campion (sales person) she just forwards it to Brandon Welch (Business Manager) and nobody will get back to me. It has been 50 days and I do not have the plate and they will not get back to me. I have had to get the Attorney General involved. Joe Roberts

I have been a customer of this particular Toyota dealership for over 25 years! also a client of Blair Roskow for 10 specifically! love this dealership, they are informative, courteous, friendly, super accommodating and their vehicles are top notch! thank you again for another awesome vehicle..

Roberta Billing is a true professional. She went above and beyond to find the right car!

Reasonable wait time. Without an appointment was not a problem. Service personnel courteous, professional, knowledgeable of the history of my vehicle.

Excellent customer service personnel from appointment request to service writer to the car care technicians. I have bought four cars from this dealership and all were serviced there. Toyotas rock!

Very helpful. Likable and friendly. Not too pushy:)

This was an awful experience. We had an appointment and waited over 2 hours for an oil change. They were understaffed and the staff was obviously stressed. Had 2 appointments. One for our car and one for our SUV. After waiting over 2 hours, and the manager refusing to meet with us, we left without the car even being serviced. What an awful night. Not that they will even care being the manager wouldn't even speak with us. Wow, after 25 plus years of being a loyal customer. Not what we expected.

I saw Peter. He is the most knowledgeable Toyota Guy you could ever meet! By far the BEST car Dealership I've been in.

helped by Joshua and got my new car RAV4 in half day.

Very good experience. Mr Dombrowski was a great salesman, not pushy or overbearing.

Everything and anything together

My car was repaired on time Thank you for all your help.

Excellent customer service ALL around! I would highly recommend AutoNation Toyota of Fort Myers! We purchased a 2021 Corolla for our daughter, best prices in 3 counties! Very happy with our salesman Simon and our finance manager Dante.

Brizza was awesome. Kept me informed about how long the service was going to take and was able to get me checked out immediately when my car was ready.

It was an amazing experience, I love my car. The process was short and sweet

I took my vehicle in for routine service at 13,450 miles, 21 months into a 36 month lease.. I was advised to have the alignment done which I agreed to. Then after inspection I was shown a dirty air filter and told that I needed throttle service. By the time I left 2 1/2 hours later, I had a bill for over $400 dollars. At no time was I told that the repairs were optional for a leased vehicle. That information was provided to my husband after he made inquiries about the bill when I returned home. I subsequently spoke with the service associate who was unwilling to make adjustments to the bill.

Just want to give a shout out to thank Kris T. He went above and beyond to assist me with the lease of a new car! His knowledge and helpfulness were just beyond every day workplace duties! He is a valuable employee. Thank you.

Although I have been pleased with Autonation Toyota service in the past, not so the last time. I was told to give them an hour and 45 minutes to do oil change, tire rotation and transaxle service while I waited. It took 3 hours and no time update was given nor a reason for the delay. Whereas they have washed my vehicle in the past, it was returned to me dirty.

The buying process was actually a great one with a super salesman Kris and his finance guy Jeremy making our entire day pleasant. However, 8 hours is too long for elders to wait for the end, although we were always tended to. This is always an exhausting experience when we buy a car - even the same car. The facility is safe and secure as it should be for the pandemic. It is not as lovely as it used to be but it will be back I'm sure. Also comfortable, thank goodness.

Tina Becker, as usual, took excellent care of me & my car. Service was completed within the estimated time, Tina explained all of the charges & I left, a satisfied customer!

Quick and hassle free. Straightforward and to the point.

Process was efficient. Delroy was friendly and helpful to me in deciding which services to have performed. I will return for service again.

Excellent service!!! Very nice not pushy and was willing to show us the car we were looking for in our price range! Would definitely recommend to friends and family!!!

GREAT CUSTOMER SERVICE. THE CUSTOMER REP WAS SO PROFESSIONAL AND MADE US FEEL SO WELCOMED AND AT EASE. CONVERSING WITH HER WAS SO GREAT. SHE IS GREAT. THANK TO HER FOR HER PROFESSIONALISM

Everyone at the dealership was kind and respectful

As usual, good service was provided. However, this time I had tires rotated and lost wheelcover going home due to loose reinstall. It took three calls to service department (including the service manager - two different ones) before they told me to come back and have a replacement installed. That happens in three days and I expect it will be done fine.

Normally I would recommend. But today I do not. I had an appointment at 840am...its now almost 1240pm. I don't think I have ever waited this long. Absolutely disappointed. Can I get my truck yet?

I had several months left on my lease but needed a smaller car. I looked at the website and saw the perfect car and made an appt. with Paul. When I got there we talked about the car I wanted and Paul suggested one which would be a better fit. We sat down to discuss the lease with Jeremy and five minutes later the deal was done. I have been a customer of this Toyota dealer for thirty years and I have to say that this was the fastest and easiest transaction I have ever had. Thank you Paul and Jeremy, I really appreciated working with you and highly recommend you.❤️

Shelly Groggman assisted me to have my Maintenance Required done on my Tacoma 2005 and has always been the most helpful during my visits at AutoNation over the many years I've come to this location.

We were able to buy at a great price. We shopped another dealership closer to my home for the same vehicle and after the sticker price there were a lot of other add ons. At Auto Nation the price on the sticker is the price you pay with tax tag and title fees above sticker! They also gave a great price for my trade in.

I had an appointment and waited 2 hours just to put air in my tires. Seemed to be overbooked

Blair was our salesman and he did a great job. We bought one SUV and then decided we wanted a different one. They worked with us and got is what we wanted. I cannot say enough good things about our experience. Everyone bent over backwards to help us.

My husband took our RAV for maintenance and was pleased with the whole experience. Wait was as predicted, issues resolved easily. Thank you!

I was hesitant to bring Camry in ... shevanie put me at ease and was Very Polite, Professional And explained everything to me ! She called in Two hours as promised and my car was ready! The service was excellent and a simple fix ! She called Immediately when I left to tell me I left my credit card ..... GREAT Employee!!!!!!!

AutoNation in Ft Myers Florida has many excellent services. Highly recommend this store

Bought a car sight unseen. Went by the photos Jose sent me, flew down, took a test drive, and drove away. Thanks Autonation Ft Myers!

4 hour visit for an oil change and tire check. Left caps off all four tires after testing air. Had to buy new ones.

Service is quick and thorough. Tina Becker is the best service advisor I have experienced, and that includes my experiences with Mercedes, Lexus and Ford.

We were here in Ft Myers on vacation when we had our low tire light come on. We found a screw imbedded in the tire. We called AutoNation and explained our situation on our 2020 RAV4 and were told to bring it in. Upon arrival we were greeted with a service rep who took down our information and we went to the waiting room. Within 10 minutes the service advisor told us she would have a tech look at our vehicle and advise us on what we should have done. Within 10 min. we were advised that we would need a new tire, they did not have a tire in stock but would order it and have it in by 5 o’clock that same day we told her to go ahead and order it. By 3 o’clock we received a call from Maria that the tire was in and we could bring our vehicle back, my husband took the vehicle back to the dealership and was in and out in one hour. Great service and great communication. Would totally recommend this dealership.

The only thing is I thought the wait time was long

They answered my questions in a timely fashion and processed my paperwork quickly. The car was ready to pick up when promised.

Went in for the 2-year maintenance package. Oil filter fluid levels tire. rotation as needed. Quick turnaround.

My service advisor, Sylvester Jennings, is wonderful! Friendly, effective and smoothly gets my vehicle in and out as efficiently as possible.

They had the tires waiting for us when we got there. We got out after a reasonable wait. As usual our service advisor Delroy was great!

Greg the service advisor is the best!

Attention given to the car and customers.

The car buying experience was fine. But I need to get the paperwork, the registration, and who to send payments to. I have called, emailed, chatted, texted, and no one will respond. It has been weeks and they just ignore my request because I already purchased. Beware there is no support after the sale with this company

polite always inform you about your car letting you know how much longer.

My wife?s highbeams were not working and they told her because it was not a genuine Toyota part. Long story short they charged her $180 to replace two highbeam bulbs $30 at most at AutoZone thanks a lot jerk offs

Thank you Lisa Campioni for a stress free car buying experience. I asked Lisa for an out-the-door price and she provided it right away. So refreshing after Honda Ft Myers where they would not sell me the car because I was paying in cash...no financing or trade in. I could not believe it...I asked 3 times and they would not give me an out-the-door price,

My recent experience with Toyota was enjoyable. This was completely due to the help, guidance, and knowledge of Dale Fortner. Dale supplied me with all the information I needed to make a decision on my new Tundra. A savvy, low key, and super friendly person who always puts his customers first, Dale will get you to where you want to go. Everyone buying, leasing, or trading a vehicle should consult with Dale before final decision making.

I had a grateful experience, my Salesman Bernard Edward is awesome. I told him what kind of car I was looking for and he delivered it. Everyone loves my car, thanks Bernard, will do business with you again.

The service and the staff was absolutely the BEST! Extremely professional!

My service rep Brizy Beltran did an outstanding job of keeping me updated every hour of my time at the dealership. She helped me locate a discount coupon on the Auto Nation web page that could be used at this service.

Good service and good people

In and out in just over an hour for a routine oil change and check of tires, et al.

The whole process took way too long. I was there nearly 6 hours.

Had a great experience with AutoNation Toyota, Sherry Krogmann our customer care specialist took excellent care of us.

The people and service. Roberta helped us purchase 2 vehicles in 2 years. She updated us regularly as the Highlander Hybrid was being built. Nick my service advisor keeps me updated in the waiting area and keeps me safe. He made sure the air in the spare was checked before my 1400 mile trip to meet my new granddaughter.

Saturday’s are always busy at Toyota, but my Customer Service Specialist, Tina, helps me get through it.

service and timeliness and very polite

He was a nice guy, I wa there at 5:30pm and he accepted my car ven that I was late. now the Process of th service was almost 2 hours, I think that is long timeto change the oil, but of course is not his fault, he was friendly and was the only guy working at that time...

What a great experience it was to work with those 3 gentlemen I named. Courteous, amiable ,listening to what I said and what I wanted. I can't praise them enough. Smiles all around.

My Sienna was serviced in a timely manner and the Service Rep Nick was very responsive to Questions and giving me information that I needed for future work.

Fanny was amazing and very helpful.

Courteous sales people and also not pushy.

Excelente costumer service. Kevin was great through out the process

When you go to finance you will different see attitude change and scam on interest rate only think was good my sales man tommy 🙏 very much for your help

Start very good two when I got to the financing A lot scam also brand new vehicle 2021 does not come with a floormat just does not make sense I?ve been told to reach to the general manager I left a voicemail 4 days never return the call Worst experience ever

Great service and people were of knowledge Highly recommend them

So disappointed that AutoNation was attempting to add extra cost for us to pay for items that were already on the car, tinted windows, etc. When we refused the Appearance Protection and Tire and Wheel Protection, we were denied. The finance guy, Richard, told us he would give us the $509 Appearance Protection at no cost to us to show their good will. The cost was included in our bill ! Their website showed $3,600 allowance on the model we chose but at the showroom, they offered only $1,600. Our trade in was $3,000 less than at another dealer. We felt we were pressured and taken advantage of. Unfortunately, we liked the car and had to have something quickly to head north for a family emergency or we would have walked away. Buyer Beware !

Convenient-polite people-fast service-no pressure-just a good experience from the start to finish.

We bought a 2021 Toyota Camry XLE Hybrid, a difficult car to find at present. AutoNation Toyota Fort Myers did not have our desired car in stock. However, they searched other dealerships, found a car for us in a matter of days, and we were able to buy the car for a reasonable price. Our salesperson, Raymond, was knowledgeable and kept us informed during the entire process. Overall, our experience with this dealership was excellent. If you visit the dealership, ask for “Butters”.

Great experience and easy to work with

Joey was great to work with. Spent the time to talk to us about the vehicle.

Buying a car was easy. The sales person was very nice and knowledgeable. Gave me a great deal on a 2021 Camry.