Recent Reviews from AutoNation Toyota Fort Myers

My Mom and Dad always told me if you nothing nice to say...say nothing, but since Autonation keeps hounding me for a review, I decided to give them one. My parents also told me never to lie, so here it is: My Prius flashed a fault and began to buck while driving on I75. I was able to lip to Autonation to have it checked out. They called and said there were 2 spark plugs that needed replacement. I was surprised because the spark plugs were just replaced in the car only 6 weeks earlier. Ok, so maybe they were faulty so I authorized the repair. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UN-DRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UNDRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging.

Julian Cauceglia May 19, 2018

Our story is we bought a used 2017 Subaru WRX just before the end of 2017, were given a "we owe you" for detail (which was NOT done on day of delivery as promised) and for a second key FOB which they said they would take care of on a Monday when their mobile key cutter comes to the store. Well, Mondays are busy days for us and finally on presidents day, my first Monday off for the year I went in to have the "we owe" completed and key cut. When I approached the key guy in the parking lot he informed me that he did not cut keys for Subaru. I was met by a pleasant sales person at the door and I explained my simple request to have the "we Owe" honored, perhaps in the manner of a voucher for having one made at Obrien. When I was told the "we owe" was only valid for 30 days, I tried to point out the importance of good customer service and follow through and requested to meet with the sales Manager Christian Bustamante. He is the sales manager of the used car division and I believe embodies the "used car salesman attitude" which is unfortunate for Autonation and the others under his leadership. He not only refused honor my request for a voucher for the key FOB, but had the bad judgement to question how I would manage a patient who had arrived late for their appointment, to which I replied, "I would work them into my schedule, as they are the customer and if I don't take care of them someone else certainly will". Final final is that I gave Mr. Bustamante the opportunity to do what I think most customers would agree was the only honorable and reasonable thing to resolve my issue. I believe he is short sighted and I believe his staff appreciates this as well based on their facial expressions as I left the store for Obrien Subaru. What a shame, to lose a customer over a 170$ key fob. Although I have purchased other vehicles from AutoNation Honda, it is difficult for me to recommend a company which supports this type of dealership leadership. The attitude and success of the company starts from the top. My experience at Obrien Subaru on the other hand was excellent, an in retrospect I probably should have just purchased a new one from them. They have, however, agreed to treat me as if I had purchased my WRX from them and the positive attitude there is palpable.

Joseph Magnant Feb 22, 2018

My service advisor (Jessica Leclair) is absolutely outstanding. She has treated me as if I were a member of her own family since day one. The facility at AutoNation Toyota Fort Myers is always clean. There have been only a few incidents throughout several years wherein I needed to have work redone in order to meet my expectations. The reason for the poor rating is that I have had items stolen from inside the center console of my vehicle on two separate occasions. The first item was a $150 pair of sunglasses and the second was a $20 bill. Both items were inside a closed center console during service appointments, which by no means called for the center console to be opened. It should be noted that there are signs posted in the service waiting area indicating that AutoNation Toyota Fort Myers is not responsible for stolen items. While insulating the dealership from being held responsible for the actions of immoral employees, it does nothing to address the root cause of creating opportunities wherein unscrupulous employees are able to search through your vehicle for items to steal without fear of being recorded or otherwise observed (i.e. when the vehicle is being run through the complimentary car wash). From a customer perspective, I should not be filled with anxiety wondering if I left anything of value in my vehicle that may be stolen during a service appointment. I feel it is unreasonable to be forced to remove anything of value (i.e. phone chargers, sunglasses, funds for unexpected tolls or refueling requirements) from my vehicle each time my vehicle is being serviced at AutoNation Toyota Fort Myers. I have not experienced this issue at Kings Auto Spa, or at Johnny Myers Tires, yet at both of these locations the vehicle is out of my sight for several hours while their staff are performing the requested services on my vehicle. In short, there is a trend of items being stolen from vehicles during service appointments at AutoNation Toyota Fort Myers. This statement is supported not only by the two instances I have experienced, but also by the fact that the management at AutoNation Toyota Fort Myers was compelled to generate and post signs absolving themselves from any responsibility for "missing items". The management at this location has taken proactive steps to ensure they do not have to spend time addressing this issue, instead they simply bring your attention to the posted signs, express their regret and say there is nothing they can do. I find it frustrating that the management at AutoNation Toyota Fort Myers has decided the best course of action to protect its customers from theft is not to modify its processes addressing the root cause of this issue, but rather to shift responsibility for the theft onto the customer. Taking into consideration that I have not experienced theft issues at other businesses in the same area, I will do what the management staff at AutoNation Fort Myers is evidently unable to, and address the root cause (i.e. exposing myself to the risk of having more items stolen from my vehicle by continuing to have my vehicle serviced at AutoNation Toyota Fort Myers). Therefore, I will no longer patronize this location, and advise anyone choosing otherwise to practice extreme caution when choosing what to leave in your vehicle.

EdwardAllier Aug 11, 2017

I came into the dealership to Try and work a deal on a New Toyota Tundra Double Cab with Long Bed, they showed three of them on their website and when I got there they didn't have any, my salesman was in-experience and I could tell that right off the get go. So they showed me other trucks and I told them that if I was going to Trade in my current Toyota Tundra I want a long bed, so they found a long bed at Stadium Toyota in Tampa, and they tried to negotiate on a price and wanted full sticker price yet when the ones on the website showed over $5,000 off. So they could not get payments to work and I left then they text my cell phone with a new figure so I accepted and ask at a few times that they will do those payments, oh yes. This was on the weekend so on Monday I never received a call so I called and asked what is the deal and I got told I could either pick it up Tuesday or Wednesday I told them Wednesday, which I figure gives them time and it was Wednesday afternoon I told him. I get a call Wednesday confirming and I come in on Wednesday afternoon, they still detailing it which I thought should have been done already. Anyways I sign new papers and wait for finance guy and he comes and says that they can't do the financing at the payment at that point I almost got up and left he said they will fix all that. I wait and wait then they take me to finance guy and he has everything bundled and I truly don't know if they met what I agree to or not and they were insisting on extended warranty. I got it, and I regret it sometimes and not but I decided I am going to keep it. Then I get the truck and get it home and the sticker says that the Truck is supposed to have a 4 piece connectivity package and did not so I called salesman and said that it's the USB port and Aux port for the Radio, and I told him that it clearly states Connectivity package 4 piece, USB car charger and three USB cables 2 for apple phones or devices, and mini USB for other types of phones of devices. I will get back to you and he left a message stating the manager said it just USB port and AUX port. So I decided to call Toyota and they contacted David Sales Manager and I had to call him afterwards and I did. In the meantime I called the Finance Manager to cancel my Extended warranty the day after I got my truck and he said I can't cancel there is a prepayment penalty and I have to wait seven months. SO when I called David I talked to him about the connectivity package and the extended warranty, and he said the connectivity package should be in the glove box, I told him that was the first place I checked and it was not there and neither was the harness for the trailer like should be there I thought and he said yes. Like I told him the manual was not in there either it was in the center console he said they would get it ordered and I should get a call Tuesday, Tuesday came and gone never got a call I waited till Friday and I called him, the Trailer harness came in not the connectivity kit so he said next Tuesday, Never got a call so I called him Connectivity did not come in so he said he will give me a call back he did and pulled a connectivity package from another car and I came picked up both items then I went to Finance Manger Lance and he was not in, I called Toyota Finance Already too and there is no prepayment penalty for cancelling so I was prepared, but I finally decided to keep the extended warranty but I am still Mad that Lance would lie to me over the phone. Lastly I called this weekend to see how much they would charge for window tint and they told me they would have a service advisor call me back this was on Saturday April 12,2014 it is now Tuesday April 15, 2014 and I still have not gotten a call back and I am not calling them. All in all I am happy with my truck and but I think the Customer Service from the Sales end is horrible and hope that the Service side is better. Communication is probably the worst thing there lacking in.

ryank4 Apr 15, 2014

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