Sales was a very painless process. They worked to make the sale and did a great job. The detail dept can use a little more training. Found French fries and a lot of debris all through the interior along with stickers stuck in the cargo area.

We were ready to purchase today…waited 3 hours for them to complete an appraisal on our 2 cars for trade in only for them to come back with the exact same dollar amount to the penny of what our loan payoff was (a number we gave them 3 hours prior). We know quite well that the cars have much more equity (at least $10,000). They just hoped we weren’t educated and we would fall prey to the scam. Leaving with SUCH a bad taste in my mouth. Would NEVER go back again.

I had a hard time finding a quality vehicle within my price range until I went to AutoNation Toyota Where I ended up meeting Bernard. He asked me a few general questions to help me with my vehicle search and then he started to show me what was available in my price range on the lot . I was very pleased to get into my Honda Accord coupe . Bernard and Autonation makes it happen . I plan on getting my next vehicle from them in the future .

I want to thank Brittney from AutoNation of Fort Myers. during a scheduled maintenance appointment, service department staff found a nail embedded in my left rear tire, I have coverage. after a week I was notified that my replacement tire had arrived, I scheduled an appointment. I arrived on Saturday July 11, 2020, at 8:00a.m. I was notified by Ms. Brittney at 10:00a.m. that the tire in question as not the correct size. She apologized for the inconvenience, She then assured me that she would personally order the correct size tire and she would call me to schedule an appointment. Well she did and when I arrived again on Saturday July 17, 2020, at 8:00a.m. she made sure that my tire was replaced, in all I was in and out of Toyota service department in 45 minutes. so, THANK YOU BRITTNEY,

I bought my Camery at Auto Nation. Toyota is a good car. The service is not great, no shuttle which Chevey and KIA provide. You are forced to wait in a waiting room where they can't even get the coffee machine to work.

Was helped by the salesman, Nick S, and the sales manager, Yennay. Both thoroughly answered all of my questions and even gave me a signed print out of the exact vehicle I was ordering (something other dealers were hesitant to do). Excited for my vehicle to arrive

5,000 mile checkup. Took 2.5 hours with an appointment Way tooo long 30,000 mile checkup Couldn’t find me in the computer. I have purchased 2 cars and traded with them over 10 years Good luck

The waiting area was a huge disappointment. The coffee machine was not working. The WIFI was not working. One of the TV's didn't work. When I tried to book the appt. from the email, there was no record of my cell phone (or my wife's). The on board screen was not reset properly following the oil change.

The waiting area was a huge disappointment. The coffee machine was not working. The WIFI was not working. One of the TV's didn't work. When I tried to book the appt. from the email, there was no record of my cell phone (or my wife's). The on board screen was not reset properly following the oil change.

had a 12:30 appointment arrived at noon at 2:30 was told there were still 5 cars ahead of me so i left why bother taking appointments

Worst possible experience

Oil change/tire rotation takes 3 hours with an appointment. They need to work on that.

Not knock on the service specialist - who did everything possible - but it took THREE HOURS to rotate my Tacoma's tires. To add insult to injury, I learnt that my previous brake replacement effort at AutoNation failed to calibrate the brakes. So, I most likely drove on degraded braking system which explained the extreme amount of brake dust on the front wheels.

Very good service

One star tells it all.

Service was outstanding - I was in at the time of my appointment and out in the time frame Dan estimated!

Eddy made sure I got a great deal and handled the transaction professionally and courteously.

I am from Naples and had visited the Germain Toyota lot and didn't have the best experience. I felt like they came off as they were the best and only dealer and I felt pushed to buy something and they wouldn't budge on price. They also do not accept Suncoast as third party financing. I decided to visit AutoNation Toyota in Ft Myers and the experience was totally different. When I arrived I was able to browse the whole lot without a sales person bothering me and pressuring me. Instead, I was able to go inside when I was ready to meet with someone and inquire on a few vehicle interests. I met with Daniel Rodriguez and he never came off as a sales guy he was super friendly and knowledgable on the vehicles. You could tell he wanted to give me the best deal and additions he could. He showed me a brand new Rav 4 that had everything I wanted but it was slightly over budget. He and I spoke with the sales manager, Kirk C., and Kirk was very nice and helped me get the price where I needed to be to stay within my budget. I did not feel like I had to try super hard or that they just wanted the sale. They are limited on inventory with the shortages going on right now and usually with supply and demand the dealers can stay firm and just wait for someone willing to pay the price. This was not the case they helped me get this great car and the whole process was easy and not stressful or pushy. I then worked with Scott B the finance manager to finish up to process and they do take Suncoast which is great! They filled the tank to full and cleaned the vehicle prior to pick up the next day. The warranties and protections included are great. When I picked up the vehicle i noticed one small light scratch on the hood and Daniel took it right back to the back and they had it fixed within 30 minutes. I am very happy with this dealership and these 3 individuals I worked with. Customer for life!

I was selling my Jeep on Facebook marketplace and Dustin from AutoNation called me and said they would buy it. It was the easiest transaction that I ever experienced with a car purchase. In less than an hour we were out of there and had a check in hand. Plus we got what we wanted. Dustin was super to work with!!!!!

Car service takes a long time. I got a front end alinement with new tires the steering wheel is out of the alinement I ask them to fix it and they said they did. But if you drive the car you will see that I was lied to.. So I took the car up to Punta Gorda Gettel Toyota. Heck Nations Toyota haven't even noticed or cared that i left them.

Very comfortable and clean environment to wait in while my car was being worked on. Javier was awesome!

Very thoughtful dealership, however I believed they could ship to another such dealer in Texas for free. I was wrong, my misunderstanding, not their fault. So, no MR2 for me, yet.

I ordered a new vehicle and staff kept me up to date as they tracked the vehicles arrival. The day I picked the vehicle up could not have gone smoother even though my salesperson was out sick she arranged for another salesperson to assist me. Milien was knowledgeable, friendly and professional as he seamlessly took over and navigated my picking up my new vehicle. In the days since he has followed up to make certain I do not have any questions. I was driving a 2010 car so I have referred to the manual a few times but glad to know the support from Auto Nation did not end when I drove off the lot.

Everyone was wonderful and very helpful. All of my questions were answered and everything was explained to me in terms I would understand (layman’s terms). When I went to pick up my car it was in immaculate shape, repaired so well you would think it had just come out of the dealership brand new. Very happy with end result and would definitely recommend, well worth it.

The service department is by far the worst I've ever experienced. The rest of the people are nice, but because the first 2 years of routine maintenance are included, I have to go here for my oil changes and tire rotations. I've been there 4 times now and all 4 times have been a disaster. This most recent time I spent 3 hours there waiting for my car to be done. I had an appointment for 9:10AM. I arrived at 9AM and left at 12PM. The the employees in the service department don't even care. They're all rude and none are apologetic.

Waited for about 10 minutes before we were approached. Salesperson's English was poor and my Spanish is even worse. When we started looking at the very sparse inventory we were told to get out of the car, and then was watched like a hawk by someone who would not answer any of our questions. Was not offered a test drive.

El auto que nos dieron estaba manchado y sucio ademas que no hicieron el mantenimiento o el update pq seguia pidiendo mantenimiento todo el viaje.

Took my father in to get him a Camry. Very nice and friendly staff. No cutthroat sales tactics or shady behavior. No markups on prices which other dealers are doing. Joey and Michael were great. Buying my next vehicle from them.

Fair prices and excellent service. I would not take my Toyota anywhere else.

Todo bien gracias 😊

On behalf of Allison, the experience of her buying her first car at the age of 18,, and also a new 2021' vehicle was unbelievable . My stepdaughter was expecting to just get a used vehicle and was excited to hear that it would not be a used but a brand new 2021'. She has worked so hard and continues to work very hard in her schooling . With a 5-GPA. , my wife and I are very proud of her. , and is well deserving of a new vehicle.. So with that said i want to give a big thank you to Bernard Edwards , (GO OHIO STATE!),, And Jeremy Smith, for making this run smooth.. There was a few HICK-UPS,, but all in all no complaints. THANK YOU ..again for being able to make this happen for my daughter,. Will keep this dealer ship in mind for my next purchase. I do have one more stepdaughter to go. LOL. BUYING A CAR WAS GREAT BUT SERVICE FOR OIL CHANGE IS NOT A 5-STAR,, MORE LIKE A 3-STAR,,

Amazing dealership - people, process, and location. Service is on time and their communication is excellent.

I would highly recommend Autonation if you are looking to purchase a used or new vehicle. They gave me exactly what I wanted for my trade. On my new vehicle, they gave me a price that was way under what I was looking to pay. The transaction was straightforward and no back and fourth games were played. Eddie went above and beyond to get me a good deal and thoroughly explained everything throughout the process. This was by far the easiest place for me to do business with while purchasing a vehicle. You guys earned my business for my future vehicle purchases.

Super smooth transaction from application/ordering to finance/closing.

Did a great job and was treated very respectfully.

Amazing experience...very knowledgeable staff. People that really care.

Muy buen servicio al cliente y muy rápido todo el proceso

Horrible - avoid service here at all costs - complete waste of time - with an appointment for an oil change I am here waiting now for three hours - I have been coming to this location for 25 years, it has crashed down to horrible service - this is the last time I come here.

service and staff are amazing! two hours for an oil change is a bit long. toyota of fort myers is great. Greg Fleming was amazing! I give him 5-Stars. He kept me updated about the status of my truck and called right when it was ready.

The lady at the parts counter was very nice and really helpful. Also the guys where I went to pick up my parts were nice and courteous

Kodi in sales provided information on our initial phone inquiry that prompted us to make a trip to this dealership. Ryan in finance assisted with "cut to the chase" negotiations on our trade in and provided useful details on service programs and lending options. Both of them have made themselves available to answer questions and concerns afterwards.

Kodi Browne helped me get exactly what I was looking for, I would definitely recommend.

They got me back behind the wheel Yahoo

Had and issue with my hybrid battery and needed an evaluation which I paid 80.00. The results were vague didn’t give me the information needed they just wanted to sell me a new battery without giving real proof that the battery was the problem. By the way a hybrid battery for my Prius cost over 4,000.00. Once you are over the guarantee you are on your own. Would recommend buying from them specifically hybrids models!!!

I found Lisa Campion, my sales agent to be very good. She answered her phone every time I called and was extremely helpful. I really felt that she was doing her best to get the car that I wanted. I also appreciated the fact that you did not have a lot of junk fees that other dealerships have that really increase the price of the car. The detailing was just OK but overall I would consider this is the first place to purchase another vehicle.

Horrible wait time!!! When they are trying to sell you a vehicle they are quick to attend to you but when you are trying to fix and issue with your car they have you waiting almost and hour or more!!!

Let me start by saying I had a great experience buying a car a few years ago at Autonation Fort Myers. Like the rest of the world now times are changing and with inflating prices I was forced to trim some expenses. I made a call to Randy & Brieanna who guided me through the online appraisal process. It was a breeze. Though I got off work at 7pm, arrived at the dealership at 730pm. Within one hour, they had my vehicle purchased from me and issued me a check on the spot! I was yet again extremely impressed at the professionalism, courteous & expeditious team work! I know everyone’s going through hardship but they literally saved me in this situation. I will always recommend Brieanna and Randy to ANYONE looking to buy a vehicle or even just sell theirs as I had to do. Once I’m ready for my next vehicle, these are the ONLY two people I trust to buy a car from! Thank you Brie’ & Randy!

Vehicle was no better off than when I took it in for service. Paid over $1000 and they obviously didn’t test drive it to determine the engine was still missing and not accelerating correctly. Also paid for a tune up, which they obviously didn’t do, or they would have detected the engine problems. They misdiagnosed the problem after I presented them with the part to be replaced (they didn’t install since it didn’t come from their overpriced parts department; and I worked for Toyota Motor Manufacturing for 9 years so I know a little about diagnosing Toyota’s). Out over $1000, had to pay for a rental car ($500), and pay for transportation to the service department to pick it up ($45). Now I have to go through the same process for them to look at it a second time. As incompetent and untrustworthy as you could possibly find!

Let me start by saying I had a great experience buying a car a few years ago at Autonation Fort Myers. Like the rest of the world now times are changing and with inflating prices I was forced to trim some expenses. I made a call to Randy & Brieanna who guided me through the online appraisal process. It was a breeze. Though I got off work at 7pm, arrived at the dealership at 730pm. Within one hour, they had my vehicle purchased from me and issued me a check on the spot! I was yet again extremely impressed at the professionalism, courteous & expeditious team work! I know everyone’s going through hardship but they literally saved me in this situation. I will always recommend Brieanna and Randy to ANYONE looking to buy a vehicle or even just sell theirs as I had to do. Once I’m ready for my next vehicle, these are the ONLY two people I trust to buy a car from! Thank you Brie’ & Randy!

It took my Prious V 2015 for an evaluation because a hybrid malfunction notice appear in the screen. I only wanted the codes to now were the problem was coming from. They just weren’t helpful at all the, codes needed were never given they want to sell a new battery even if it’s not the real problem.

Excellent job and great work.

Josh helped me buy my car and was great. All went very smooth with no surprises.

The one I have is that replacement wheel covers/hub caps are $90 each. Really?!?! Mama told me you gotta shop around. We can get a set of four at AutoZone or Discount Auto Parts for $35 or $40. What in blue blazes is the difference?!?!

My service advisor was very helpful and professional. He really made me feel comfortable and important. Aly knows his job and takes care of his customers.

I've been very pleased with AutoNation Toyota's service department in the past. However, I ran into a snag with this appointment. I received a recall notice on my 2018 Tacoma. When I went on line to make an appointment, I received wasn't given a choice of recall work as the reason for my appointment. Instead the instructions were to call the service department. When I did this, the operator said she couldn't put me through to the service department, but would have them call me back. I missed the call, so I tried again. Same thing happened except I didn't receive a call back. I then called and asked to speak to the service manager. Again no call back. Next I called and asked to speak to a sales manager. Finally, I was put through to a live person. I explained the problem I was having just trying to get a recall appointment. I also told him that, although I love my Tacoma, I won't buy from this dealership again if this is the best they can do at letting customers schedule appointments, and asked if he could help me. He assured me that this is very concerning to him, and he would personally get my message to the service manager and I would get a call back. I did not receive a call back. Eventually, by trying different numbers, I got a hold of a very helpful young lady in the parts department who was able to set up my appointment. After that everything was great, as it has been in the past. I have given 5 stars on my past reviews, because everything has been great. I only gave 3 stars on this review, because it should never be this difficult to schedule an appointment. And when the managers either aren't getting messages from customers, or just aren't calling back, something is broken. I hope AutoNation will fix this problem. I've worked with three different service advisors in the past, and they have all been great. The mechanics have done excellent work in the promised time. Making appointments on line has always been a breeze. But making an appointment on the phone should not be such a chore. As I said before, I really hope Autonation will address this issue out of fairness to their customers, as well as their employees who do their job well.

Great Service !

Cada vez que vengo a los mantenimientos del vehículo es un desastre todo no hay vez que haya salido satisfecho de este lugar

Sat there for 3 hours and work never even started on my car. Didn't matter that I had an appointment. I had to leave to go to work so nothing got done and my Saturday was wasted.

Went in for the 5,000-mile tire rotation service. Aly treated me with respect and has a charismatic attitude. The service was performed quickly.

The employees are usually pleasant. My only complaint would be the excessive amount of time that one has to wait for any type of service appointment (ie: 3 hours for an oil change).

Issue was raised about the back seats and the spay used to hide scratches prior to purchase. Back seats can not be used without leaving blackmarks on skin and clothes. Was told not to touch it and let it dry when recieving the car. Very dissatisfied.

Fanny was the most awesome sales person we have ever dealt with. She was so helpful and keep us informed on the eta of are 4Runner.

The price charged was very high, especially for a senior on a fixed income. $600 to replace a starter, 30% of my monthly SS income.

Just bought a part. Was good

Kevin Ledesma is a very professional sales associate!

Great truck at a great price with great service and respect for my time in keeping the entire transaction as fast as any I can remember.

Zachery Palmer the customer specialist was excellent. He kept me informed and help me fix the navigation system that was malfunctioning. Unfortunately the car wasn't clean so that is why I gave a low mark.

Keep Your Toyota A Toyota

Today's experience was worse than my last visit. I waited 25 minutes in my car for some one to meet to get my car serviced. Finally, I got out and went inside and was told the guy who takes the info is at lunch. I was flabbergasted. Why do you make an appointment for that time knowing, no one will be there or why don't you have a back up while he is at lunch? After requesting a manager, it took another 30 minutes to get my car info taken. I was there for 2 hours and 15 minutes for a car service. During that time I saw and heard a lot of disgruntled people complaining about the service. After waiting all this time, no updates were provided and so, I went to talk to the manager again who told me there was a nail in one of my tires and it will cost $39.00 to fix. I told him I have a warranty/insurance that covers my tyres. He asked if I had my contract because I bought the car in NJ. No, I didn't have it with me, I didn't know I had to walk around with it. Long story short they fixed the tyre compliments of Toyota. Tyre fixing took another 20 minutes. In the end I was tired, hungry and missed another appointment. 😩 One thing for sure, I don't plan on going back there ever. I am told there is a Toyota in Naples, I plan on taking my car there instead. I must say Autoland in NJ is a lot easier and faster to navigate when it comes to servicing my car.

My car smelled. Like smoke or body odor. First time this has happened. Also, if toyota knew of the problem w the battery, why were they wanting me to wait almost 2 weeks to get it taken care of. I do thank Michelle for her kindness and professionalism

Always impressed with the quality of service at auto nation Toyota.

It’s been a long time coming but I finally took delivery of my gorgeous and absolutely perfect Rav4. I ordered the car over two months ago and Roberta was fantastic at following up with me each step of the way. I placed my order on 9/18, the specific car I wanted hadn’t even been built yet. On 9/24 she sends me a text saying “Happy Birthday to your RAV4!”. I thought it was kinda funny and that was the beginning of the consistent follow ups and check ins while I waited patiently. She is a valuable asset and deserves high praise for her services. I also have to take my hat off to Christian. He worked his tail off to get me the best interest rate. I was a little nervous when I took delivery because my credit score had dropped due to a house I closed on just before I ordered the car and unfortunately we couldn’t stick to the original interest rate. For over two hours this man was calling and negotiating to the point where we stood on level ground and I felt comfortable enough to follow through with the deal. The painful part was the wait and of course this was outside of everyone’s control but Roberta and Christian got me connected with a car that I look forward to driving for at least the next 10 years knowing full well that it’ll last way beyond that.

Like to say about my sale man representative Chris Munn that he was very professional and kind, very well educated in the process and attentive as supportive. Also even I did not talk to much to other can say that is a place full of good people able to help and service to others for what I see. Like to extend this same recognition to Carlos Tirador who was our financial representative. Thank you all for your business

I love my new Rav4 Hybrid Limited. My car arrived earlier than my expectation like the best gift for my birthday. This is a wonderful car for the new driver like me because it has some safety features which are very convenient. Highly recommend Peter Dombrowski, great and helpful Saleman. I'm from Port Charlotte and contacted some dealerships by email for checking the price but only Peter Dombrowski from AutoNation Toyota Fort Myers went straight to my question and provided all information which I need. His job didn't end when we left the store with my new car, Peter sent me an email few days later to make sure I'm satisfied with his service. I will introduce Peter's contact to my friends who are looking new Toyota car .

Had to make an appointment for a 1.5 hour estimated service time for an oil change. Plan has absolutely no value.

This was a complete waste of my time and I do not appreciate it. There was no parts available neither was there any customer service

Very easy and friendly process.

My service advisor was the best I've had there

Quick service, great staff, great value

Very friendly staff. No gimmicks or high pressure sales like other dealerships.

The service department was very busy and still my vehicle was ready in an hour. Very impressed with timeliness and efficiency

I am very grateful for Debbie in your collision department. I think She went above and beyond with helping me get my vehicles issue addressed. Therefor I think she deserves a pay raise... Thanks Debbie

My wheel is stiff now for some reason

My son bought his car there a month ago… he still has no registration for his car and nobody will call you back!! His 30 day tag is now expired and I still can’t get an answer from anyone… all they had to do is transfer the tag!! I don’t get the issue and why It’s taking so long!

My experience was absolutely wonderful. He explained everything that would take place and provided me options that I was very comfortable with in way that I did not feel any pressure. Good customer service in hard to come by these days so it was refreshing to have someone like Don to work with. I love my Camry and very impressed with Don and AutoNation Toyota Fort Myers! Thank you!

I arrived on time for my appointment time and waited 30 minutes for someone to help me. I finally was informed by one of the service advisers (not the adviser assigned to me) that there were several people ahead of me, and must wait longer before I would speak with a service adviser to discuss the repairs etc. I was also told that the garage mechanics were short staffed I am puzzled why Autonation does not honor appointments? Why bother making appointments if you have to wait more than an hour to be helped? As such, I left without getting the work done on my vehicle. And by the way, no one even said I'm sorry for the situation. Very unprofessional.

I really appreciate the help that Dan in the auto side provided. He was there with me every step of the way. Even though, in the end, the issue remained unresolved, I understand that there are the oddballs in any consumer product. I will still recommend toyota to friends and family. Now if only you could stop contacting me via mail, email, and phone calls, about my mom's camry. We have been trying to get that fixed for almost 2 years.

The car went in for an oil change with an appointment made ahead of time, and it took an hour and half to be ready. Once ready they returned the car more dirty than what it was. They never checked the tires cleanest nor the floor mats! Very unsatisfied with the service department. My only positive thing from this experience, was my service rep (Zachery Palmer)

Zach is a rockstar-(drops the mic)

I really love the dealer service centers that wash my car when it’s in for service. My Ohio dealership does this and it’s such a special touch! I wish Autonation provided this service too. That said, my service advisor, Shelley, was phenomenal, both helping me ge t the tow all set up and letting me know step by step what was going on. I loved that she could use text and talk to communicate. She was great reviewing all that was done and being very prompt letting me know car was ready, since I was paying a rental out of pocket!

Mr. Fortner was a great help yesterday I really recommend very nice and helpful

Wasted almost 5 hours of my day waiting on a warranty repair even with an appointment. Zero communication. Zero compensation for my time. 5 hours in and my car wasn’t even looked at yet. Left with nothing to show for it.

unacceptable oil change and tire rotation I received an e-mail saying I had one more oil change and three more tire rotations prepaid I had a 10:30 appointment, had to wait 20 minutes before they came out to my car I went inside and they told me I had prepaid tire rotation but no more oil changes I told them I will go elsewhere, they told me to hold on not sure what he was doing on the computer but told me ok and I gave him my phone number to call me when car is ready I asked him if they could run it through the car wash afterwards and he said we do that on all cars after maintenance I walked around the lot and saw where they parked my car for about an hour before they brought it in for servicing when they finally finished, I ask if it was washed, he told me they ran out of water, however I had walked by where they washed the cars many times while waiting and didn't see any delay while other cars were being washed I then ask him, i'm good for another six months and he told me my next appointment was on the car When I got home, I checked the sticker on the inside of the windshield and the old one was still on it. No new sticker showing the date or mileage for the next service I can't be sure they even changed the oil I think they just moved it from where it was parked to the finished line I will never go back to this place I guess since car sales are down, they have to make it up at their service department A letter will be going out to the Toyota headquarters I also called their customer service later that day but they acted as though they could care less

Absolutely horrible experience, the vehicle was not at all like described. And they did not disclose the vehicle was being sold AS IS!!! DROVE OVER ANHOUR FOR NOTHING!! Would never recommend.

So rude even though u call about recall. If you are foreigner, don't go. Even though you try to explain, they will not help and sign with big voice! Worst Toyota dealer ever!

Salesperson was rude and had 2 cars to show me. He left to get the keys and the car and showed back up about 20 minutes later saying the car had been sold.

Good luck trying to get the parts department on the phone here! They never answer the phone or if they do they’ll put on hold in a rude manner then let you sit on hold until you hang up! One time I walked in after being on hold so long and parts people were sitting there conversing with a sales person putting people on hold & continuing their conversation!!!

MY visit on 7/11/2020 was with Shelley Krogmann-- She helped me immediately after I entered her desk. She was friendly and clear with her instructions, my wait wasn't that long. My only disappointment was that after I got my car home I had to add air to ALL of my tires. This is my 4th RAV-4 that I have purchased from AutoNation, and I will continue to return for service and trade-ins.

Kevin L. Was the best car sales person I have ever dealt with. I have worked with many dealerships and many people but Kevin L. Makes it impossible to walk out without a car with his genuine concern for your budget and what is in your price range and how thorough he was explaining everything. I then had the pleasure of working with Carlos he was very helpful in getting me what I needed and not pushing me to get into something I did not want. He was great at explaining everything pertaining to the warranties and all that I was getting with the car in terms of service. Honestly I will be raving about Toyota where ever I can and these 2 kind individuals!

My 2016 Prius was purchased and serviced here. I am very satisfied with the care of my vehicle.

Great service department.

I tried to POST this with NO STARS. The site will not let me POST unless I give at least one star. My experience does NOT DESERVE ANY STARS! Worst experience I have had in all of the years of taking my business to this dealership. Was not given all of the information about my Prius. Had to call and ask. Answer from Service Rep. (Dan Dixon)....Oh, I forgot to tell you. The steering wheel was not straightened after an alignment was performed. Now if I have steering wheel straight, the car travels to the right. Maintenance Required light is showing. Will have to take car back to have it turned off. All tires fill to 35psi. I had to adjust to proper 33psi and 35psi. and the new wiper blades left black residue on the windshield the first time I used them. There were a few other issues that I had during this service visit. Not sure I will be able to trust AutoNation again. While waiting for service, I was disappointed in the manner in which customers were being treated. On Oct.8th, Customer Relations Manager (Elizabeth Souri) e-mailed me about my first evaluation of my service. I called her (an option she gave) on Oct.11th. I am still waiting, eleven days later, on a return call or any contact. Sure doesn't seem to me that AutoNation "....value your business and would like the opportunity to resolve the issue.

Walked into the showroom, not a soul greeted me, totally fine, I realize things get busy, once I asked for a salesperson I was informed they “don’t allow test drives” absolutely 🤡’s. In order to buy a car I had to go to the other side of the road and talked to the used car folks to test drive a 10 year old truck. From there I promptly purchased it. Literal clowns at the sales desk. I mean rainbow haired red nose honkers. These dudes are so full of themselves Ps. Used to work for Land Rover/Jaguar Naples and I let customers test drive $100k cars, next time a dude walks in covered in tattoos try not to judge them, because some of them are carrying a $50k check in their pocket and can’t wait to spend it. 🤡🤡🤡🤡🤡 5/5 honks

Service center is slooow. Better make an appointment. Otherwise it's a 5 hour wait for oil change and tire rotation.

I recently bought a new 2017 Toyota Corolla LE from AutoNation Fort Myers. I bought my 2003 Corolla S from this dealership and have been very happy with the service that I have received over the years. That is why I chose to buy from them rather than another dealership. Kevin LaFramboise was the salesperson who assisted me. He was very professional, knowledgeable and friendly which made me feel comfortable and at ease when I arrived. I came to look at a Yaris IA. However, he knew from our discussion on the phone that the Corolla LE was a much better choice for me. I must admit that he really knows his "product" well. He explained all of the features of the car as we took a test drive. I feel that he truly cares about his customers and that he wants them to be happy. I would recommend seeing Kevin if you want to buy a new Toyota!

I just recently purchased a used 2014 Toyota Venza from the used Toyota dealership on Fowler St. on 10/6/2021. Unfortunately 3 days later my check engine light came on. That following Saturday I took it back to the dealership & they instructed me to go across the street to the Toyota dealership on Colonial to have it serviced & put on the machine to diagnose the problem. I did, I didn't know it gets real busy on Saturdays so an employee there (I won't mention her name) told me to come back Monday morning. We set up an appointment for 10/11/2021 @ 9AM. I get there & get checked in, so I know have to wait. So around 11 am the employee tells me that it's my thermostat that has gone bad, & it needs to be changed. Okay no problem. She tells me about 40 min. Okay. So now 1 o'clock rolls around, I'm still waiting. So then 2:30 comes, she tells me that there still working on it. By this time I'm getting frustrated & tired of waiting. Then 3:30 comes still no update on what's going on or why it's taking so long, I flagged down a technician & ask him to check on my vehicle. I give him my information & then 4 o'clock comes & they finally give me back my keys. With NO explanation to why it took so long to change a thermostat. When I know it's a 30 min job max. My appointment was at 9AM. I understand they didn't know why my check engine light was on, but it doesn't take long to diagnose a problem. & for me to sit there a wait 6 hours for a 30 min job is unacceptable. I have a warranty to get my oil changed & tires rotated, but after my first encounter yesterday I don't even wanna go back at all. & I still haven't had the vehicle a week. WORST EXPERIENCE EVER!!

Wonderful customer service every time! Maria did a wonderful job on Friday . Javier always does a wonderful job too. Thanks for the great customer service and professionalism it makes me feel happy to be a client of AutoNation Toyota Ft.Myers , 239 at its best !

Yesterday I walked into the used car building, got offered help as soon as I walked up. I then met with Lisa since I already submitted info online to look at a 4Runner that ended up not working out due to financing that year. They then got me into something that was more affordable a Highlander. They made sure I got what I came there for, a bigger vehicle since I’ve always owned small cars. Austin worked with me on the payment I could afford and turn my whole day around. Donte was on point with explaining all of my questions. I was very impressed how much they dedicated to me leaving with a vehicle that I was happy with. The experience was great! Thank you guys!

I WILL NEVER TAKE MY CAR HERE IF I WERE YOU! So unprofessional! My car could be there for possibly 3 months and I was only given a rental car for 10 days. Every time I try to call and speak with my service provider Dan, I never get a call back .. I have not been able to work in a month because I don’t have a car. I hadn’t even had my car for two months, you would think they would help me in some kind of way! Yes I bought my car from them as well

Good experience and attention thanks Lazaro

Fast service

NOT happy Was here 9-28-21 appointment was for 8:40 am ... Truck taken to other side of building left there Just sittin there .. Its 11:40 am .. NOW .. WHY MAKE APPOINTMENTS .. 😬😬 i know its NOT .. the advisors fault

Good experience with Kris! He found the vehicle were were looking for us even though inventory was limited!

Muy mala atención no lo recomiendo para nada sé demoran demasiado aunque tengas cita

Excelente atención y servicios. Muchas Gracias lo recomiendo 100%

Brodie and his team gave my blue 2017 RAV 4 a beautiful facelift! The work was timely, I was kept updated with its progress, and the workmanship was perfect. I strongly recommend his team to make your car look brand new for any damage it may have. Plus, the young ladies working in the office with Brodie will bring you sunshine to the start or end of your day!! It was truly an amazing experience!!! Thank you 😊 Sandy

I was rejected in a couple of dealerships in my area or saying that I was "approved" with a high down payment. I came to Auto Nation Toyota and there I met Bernard and Julian. I explained them my situation and they went at it. They worked so diligently on my difficult case and after a while they got me a sweet ride, the ride I wanted with half of the down payment asked before in another dealership and a monthly payment I can afford and no co-signer. I cannot say thank you enough to make my ride come true.

If your coming here for parts don’t bother. I got to the counter and the service guy saw me and I probably stood there for 5 mins and he didn’t even bother to acknowledge that I was there until I ask if I can get some help. Horrible customer service. So he ended up leaving and never came back. stood there for another 15 mins until a girl got off her phone with someone she knew and then I was able to get some service. NEVER COMING HERE FOR PARTS AGAIN. if I where anyone just go get them online. Save yourself the trip and hassle.

Customer service great

Gillian went above and beyond to replace the specific correct battery needed for my 2017 Toyota Highlander. Her persistence to make right, what Arlington Toyota admittedly would not, was exceptional customer service. In 10 days Miss Carter was able to rectify the situation that may have otherwise taken a couple of months. My sincerest appreciation for Gillian’s amazing skills to display her dedication. An excellent example of an employee who should be carbon copied to represent Toyota.

Good

Don’t believe the fake positive posts and ‘responses’ saying “call our GM and we’ll fix it”. Yeah, give me the main number to call and reach an operator who will send you to voicemail. These people are all crooks! Better count your fingers if they shake your hand!

Great Service Advisor, Orlando. He cares about his customers, keeps you informed and goes the extra mile to make sure you are taken care of. I will keep coming back because great service is hard to find. Great job.

Fix your broken website. Failed to load giving an error message several times after insanely long load times. When it did finally load for new Toyota search, you are missing several key filters to actually find what someone is looking for. For example, the "engine" filter doesn't list hybrid as an option. So it's expected to search through 80+ listings to find a couple hybrids hiding in there somewhere? One of the worst dealership websites I've ever been on, although they are all pretty bad. Seems most websites are getting worse and taking longer to load/having more issues lately.

Honestly the worst interaction with a dealer I have ever had. It's assumed that going to a dealer means that you have to accept a certain amount of greasy behavior, but the actions of the staff and their unwillingness to correctly address after sale concerns, means that I do not recommend.

Service coordinator was very friendly as was the greeter in the carport and the check-out person. A wheel alignment took 3 hours (with an appointment) so take a book. I asked for them to check on the back-up beeper as it stopped working. I was told that my truck didn't have that capability ... even though it's beeped for the past 4+ years since I bought it brand new. With being unable to see how they did on the alignment and the silly answer about the back-up beep - I gave 3 stars.

Good job

Awesome customer service!

una buena experiencia muy amables buena atención gracias por todo a los vendedores a todo el personal de la gerencia por su gran servicio a los hispanos muchísimas gracias

Can Toyota bring back the mk4 Supra’s ? They would become rich from that

We moved to Ft. Myers area a year ago. We needed to replace our Toyota Highlander. I was able to do all the work on line, including finding our current Highlander, with the exceptional help of Lisa Campion. We came back for a second vehicle this month and, again, Lisa helped us. The professional level of Sales Dept., Financial Dept., as well as service dept. is superb.

I was never asked if I was a veteran, so no discount there. I was told there would be a spare tire provided and never got one and after asking three times about it, still no call. They don't give a ... for anything during or after the sale. Now I here there service ..... too. I got taken so buyer beware.

Was great seeing a neighbor from up north working there as a salesman..Very nice guy. Friend of the wife's family for years

Top notch. Fast and friendly service!!!!! THANK YOU

I went in for a routine tire rotation, but was also having issues with my battery. My battery failed several tests so they replaced it for free since it was still under warranty. I appreciate the good care I was given there.

Great service. Thank you.

The customer service at Toyota of Ft Myers is outstanding! I just purchased my 3rd Camry from them, and I was treated like royalty all 3 times. I recommend anyone thinking about purchasing a Toyota to contact/request Roberta Billing as a sales rep. Thank you Roberta for assisting me with purchasing my Toyota Camry TRD! I 💜 it!!!

Kevin (Salesperson) and Christian (Financing) were excellent. Couldn't ask for any more informed or helpful staff. Very satisfied with my new Corolla, and the service I received

Do not go here !! Brought in my truck for service for routine oil change and they stole money out of my console

The staff was very friendly and the service was done on time.

Had the Car I was looking for. They made it easy. No pressure!

Professional, polite and friendly. Service person explained all in detail before and again after the work was done. Excellent...

Ordered a 2021 Toyota Sienna Van back in July and it came in September. Love the van Toyota did a good job redoing it. Everyone at the dealer was great. Tommy the salesman kept me up to date on everything on the van.

A great job was done by Auto Nation staff members, as usual

I recently had to have a new radio put in my 2015 Highlander. While it seemed to take a long time for the new radio to come in, my service adviser kept me informed as to all facets of the service. I would rate Orlando Quinones, as being the top service adviser at Auto Nation. He's definitely an asset to your dealership.

Great place, Great people, Great service. 👍

Joshua did a great job! Honest dealer...

Very good and friendly place to buy the right car I got very good trade in value for my 2014 Hyundai Santa-Fe witch was a biggest mistake ever to buy But the new 2020 Toyota C-HR is a very good car Thomas Ward Jr Is a very professional and very knowledgeable sells man I highly recommend AutoNation for your next purchase

Great place to do business with!

It was a good experience they are really professional and take care every detail

At the outset, I must say this is review is long in coming. We bought our 2018 Highlander in December of 2017. There was an issue that we found with the car after we had picked it up. I contacted our salesman, Joe and it was sent to the service dept to resolve "after" the sale. A little concerned that it was to happen after the sale, my uneasiness was swiftly put at bay when we met Dan Dixon. He had the entire back console panel replaced due to a small scratch. He knew our satisfaction was all that mattered and he simply "made it happen"! Since then, we've had him handle servicing of this car and our 2007 Camry that we also purchased from Auto Nation Toyota. Dan is an absolute professional, an expert and a MASTER OF CUSTOMER SERVICE. We have a relationship now with Dan and he knows our standards. Well, he exceeds our standards. Keep up the phenomenal work Dan!! We'd be lost without you. Sincerely, Jeff & Lisa

I enjoy being able to set my appointments up on line, and when I arrive they are right their with a friendly attitude to check you in. They have a nice modern waiting area with free coffee while you wait. You are kept informed on the progress of your vehicle service and check you out efficiently. Great job to all!

Very good experience, from the salesman to the finance department Highly recommend them if you are the market for a new Toyota

I’ve had nothing but a great experience when dealing with AutoNation Ft Myers. It’s my 2nd car and I’m happy dealing with them and their service center is great as well. I’ll be dealing with them in the future.

Service Advisor Dan Dixon was very professional in explaining what should be done along with my options. They did a good job in a timely manner.

My buying experience was great. I work nights in a hospital so my time is very important. The staff were very professional and friendly and I drive off in a brand new Toyota in less that 3 hours.

My family and I have all had vehicles from Toyota for the last 20+ years. We have been faithful customers. I had my oil change scheduled this last Saturday and the whole experience was a mess. When I booked my appointment, they asked if I needed a car to use while mine was being serviced. I let them know that I did, as I have children I needed to pick up within a specific time frame. After getting there and waiting almost an hour, they then informed me that the place they provide their cars from, is closed on Saturdays. I was left scrambling to try and figure out how to go about getting my kids. The guy I was dealing with told me I could take my car and bring it back another time for an oil change, which was baffling to me because that’s why I specifically made an appointment. Then, after being there for over an hour and 20 minutes, he informs me that their van can drop me off at the enterprise to get a car rental that I need to pay for. I didn’t really have much of a choice at that point, so I took the option. By the time their van pulled up (another 20+ minutes), my car STILL had not been taken back to be serviced. I got the rental and an hour later got the text that my car was ready, essentially wasting my money on the rental. THEN, I got an email from Toyota stating that I had missed my appointment and to call them to reschedule. Aside from this whole mess, I have informed Toyota on SEVERAL occasions, that my dad is deceased and to remove him from my account. Sure enough, each time they contacted me, they asked for my dad. I wasn’t exactly thrilled about being referred to as my father, when I have asked them many times to please take him off the account and then needing to repeat to them more times than I can count, that he had passed away. To say I was displeased with my experience, would be an understatement. I do not take my car there to be serviced because it is the cheapest option, I take it there to be a loyal customer. I could easily take it elsewhere, save myself some money and have my oil changed at a much faster pace. I won’t be using their service department for my vehicle anymore. They did not offer to rectify the situation in any fashion and didn’t really seem to care of the inconvenience they had caused.

We were SOOOO impressed with our sales representative, Monique, along w her Sales Manager, Eric…. we will continue to recommend them both to anyone wanting to purchase a new or used vehicle! We found them to be honest, courteous, professional and NOT pushy! Their knowledge of the RAV4 we were shopping for was extensive. We found Eric worked hard and fair w regards to out the door pricing.. something almost unheard of as of late when demand is high and supply is low. Monique was so patient as we reviewed our options. She was quickly able to help us determine trim package, color, model based on our unique needs! The service department is also a plus here. Very efficient and will schedule you for service anytime you need it!! All in all, Autonation Toyota in Ft Myers is the ONLY Toyota dealership in FL we will recommend! You can’t go wrong here!! ❤️

Service department, especially Delroy, very friendly, knowledgeable, and professional, he explains everything in detail on what your vehicle needs, the costs and estimate on the completion and calls you when it’s all done

Best experience I’ve had at car service establishment My service advisor Michael Pino was very professional He greeted me on time and advised me on what my car needed He told me how long it would take and it was right on time Great job and I will be back again Ask for Michael when you need your car serviced

Hank Simmons is #1 in my book. Great salesman.

84-month battery installed by Toyota in 2017. Phone rep says I have to bring it in, in the vehicle that won’t jump… “yes, tow it”. Phone rep has the service record, but needs me to bring in original receipt. Phone rep says need to bring it to service… service rep says I need to bring it to parts… part rep says I have to bring it back to service. (It’s getting heavy, about now) Service rep can’t find the service record the phone rep found, now that we’re here. Last year of five-year battery… battery clearly says “84-months”, with 5/17 date stamp. Have to wait to have battery tested… waited an hour, went to NAPA… benefited from their “know how”. You win Auto-Nation… we left… didn’t have to give us the 25% prorate. However, years of servicing and multiple cars bought has ended. Nicely played Auto-Nation.

Hostile, rude, liars. We had a pretty simple purchase- test drove a used car that was new to the lot and not cleaned yet, put down a deposit. We patiently waited for them to clean it. Told it would be 2 days, but then it turned into a week. During that week we had three different misinformed, rude people call from the dealership- Jose, Austin, and Brandon. Mike the manager out did them all with a show stopping level of rudeness. The calls were threatening that they were going to keep our deposit and resell the car because we had not picked it up (but it was not ready!). We picked up the car 4 hrs after it was finally ready, and we live 2 hrs away, but on the drive there got a message they planned to put it back on the lot. We were also told it came with three keys and were provided with three key FOBs at time of purchase. We found only one worked after we left the lot upon completing the sale. Jose said take them to get reprogrammed, so we took them to a Toyota and learned that was not possible. So 2 days after the sale we asked to get two more working FOBs to replace the useless ones they gave us. We waited a few days for a response before being told they will replace one only, we did not agree and still wanted two, but went to the dealership to get one. They wasted our time and after driving 2 hrs there and spending the better part of a workday on it, they did NOT give us a FOB, said they were going to repossess the car, which is ridiculous. They complained that they had not received payment from the credit union that financed us (it was a week after the purchase) . We learned from the credit union the dealership did not provide wire instructions with the contract so they bank had to mail an old fashioned paper check. No one's fault but their own. They complained how they are not making any money on this deal, and they want to cancel the contract and repossess the car (they could not). Did not provide any keys to replace the 2 FOB "dummies" they gave us. Rude, threatening behavior from manager instead of problem solving. Two FOBs, we would have been happy customers. All you can discern from this experience is they are disorganized, liars, and bullies. I think they were attempting to do a yo-yo fraud scheme and resell the car, thankfully we did not finance with them. Shady, unreasonable, and down right abusive. Buyer beware! 100% do not use their financing if you have another option as they can not be trusted. I would not want them holding the lien on my car, since they are so disorganized, make many administrative mistakes, then go right to angry voicemail threats about taking car back. Disorganized, disrespectful, dishonest. 0/10 stars for service!

Had a nightmare Nissan Altima, came down to Fort Myers to look at 4-Runners, I’ve had many in the past & knew what I wanted. Met Vinny, he showed me what they had, picked the one I wanted and was driving it home the next day. He’s hysterical and was a huge help. Absolutely recommend going to see him if you need a new car, he made the car buying process actually enjoyable!!

I have a hybrid car. Simple service, had Togo to truck area. Just rotated tires. Changed radio, seat and several knobs on auto system. Parked car right up to another car and then another right in the rear. When buying car no real orientation to the car was given. Once they have your money you are on your own.

Entry was congested but service was excellent and faster than expected. I will go back for continued service!

Fast service, less than 1and 1/2 hours.

Was the easiest buying experience I have ever had

I love the services and the staff very pleasant. personally they are #1

Customer service was outstanding. Kevin Ledesma handled my purchase with no pressure pitches and was honest and accurate from the start! Thank you sir! Will recommend him!

The sales team is great, service much to be desired. Bought car 2 months ago. Hearing noise that sounded to me to be a tire issue. Went in for scheduled service, chose not to buy when I bought the car, however wanted them to check the tire noise. Service drove it, said it was a wheel bearing not a tire!! 22,000 is all the vehicle had on it. Didn’t check to see if it was a bearing, only drove it. Tire shop Friday, the guys checked it was a tire issue !!!! Sorry service, lost a possible sale that went elsewhere. I’ll buy cars from them, however will never use their service!!!

Great experience as always. It was a quick process. I was in and out

2+ hours for a simple oil change on a scheduled appointment first thing in the morning. Booked online using an offer for $30 service, and at time of service signed an estimated total of $32, at checkout the bill was $140 because they used synthetic without my knowledge, approval, or desire. Customer service agent could not care less and literally shrugged his shoulders when I told him this was unethical and I was totally dissatisfied. Please do not respond to this review with the copy paste inviting me to call your GM's number to get help. You have my contact information on file if you're prepared to actually do anything.

I have a very good experience, Paul Columbus offer several options on things I'm looking for. Overall the experience of buying a car didn't seems tedious. Thank you Paul. hope to see you again soon.

I have to make a third appointment to fix the same issue. So far I have 5 hours of wasted time.

I had a 12:15 appointment, at 2:30 I asked when my car would be ready. The girl went back to check, came back and said 20 minutes. That's how long the entire oil change should have taken. Finally got my car back at 3:40! What happened to 20 minutes? What happened to making an appointment? 3 1/2 hours, with an appointment, for an oil change is completely unacceptable! The service advisor, Shevanie Parks, was not at all friendly or accommodating, I found her rather rude!☹

Great place for all your Toyota needs, impossible to schedule appointment over the phone, I had to stop by in order to set a time for service, also order extra key, paid for to program the fob, the small emergency key wasn't key code to fit my lock, that said I had to make extra trip to the dealer for the key, service rap was very professional.

Eric Reardon and Raymond made buying our new Sienna a breeze. I have purchased other vehicles with Eric and followed him from Cincinnati (where he used to work) to Fort Myers to purchase our Sienna because of how easy he makes the process. I know it may sound crazy that we drove from Cincinnati to Fort Myers but when you receive excellent customer service and no hassle negotiating it’s well worth it to us! Looking forward to to our next purchase!

Only one person answering phone calls? This is a huge dealership. Very rude lady answered my call after 25 minutes waiting. She hung up on me and I was very polite to her.

Great service rep…but 3hrs for a SCHEDULED oil change when I was told 1hr and it was ok to wait. 1st time after 4 hrs nothing was done and I took the truck home.

No hassle sales. Fanny and Bill were very polite and professional. I drove away in the exact vehicle I was looking for.

Great service. Good at offering feedback on condition of car.

I bought my Toyota C-HR in January 2018. I love my car and have been pleased with the service until my last two visits. I made an appointment for service a few months ago and had to wait over three hours. Today, I had the unfortunate experience of a dead battery. Called Toyota and they said it was under warranty. I told them the car was dead. Could I just pick up a battery. They said I had to bring the car in. I ended up taking advantage of my emergency roadside service to get my car to Toyota. I arrived at 10:35 AM and was told it would be a 2-3 hour wait. This did not make me happy because I needed to get to work. I received no updates whatsoever and am just now leaving after 3:00 PM. I could have just bought a battery for what it cost me in a days work.

Easy to make an appointment for service. Comfortable waiting room with free coffee. Knowledgeable and friendly service agents who explain needed service and what can be deferred until a later date.

very professional and friendly

I was told my new Truck needed service at 5k. My Truck then told me as well and constantly reminded me. Turns out the service was for a tire rotation and not a full service. I was displeased, but since i was already there and had an appointment i figured what the heck. The tech tells me 40 minutes tops. I thought that was kind of lengthy, but decided to stay. It ended up being 2 hours. I went looking for my truck. It was in the finished section. No idea how long it had been there. I then had to track down my service tech and tell him it was done. I also told him i was very unhappy how long this took. I planned on no longer then 1 hour. Screwed up the rest of my afternoon😡

Los servicios están cada día peor , la atención es mala, cara y demorada, así vayas con app es igual de mala , pierden tiempo paliqueando los carros adentro del teller sin hacerles nada y luego te quieren cobrar ese tiempo, pagas por algo y te lo hacen a media, no te explican bien las cosa y luego te cobran demás. No se si todos sean así pero la persona que me viene atendiendo es muy grosera y estresante nunca me da la información correcta y sale cobrándome más sin haberme consultado antes . Que lastima que después de ser una de las mejores en servicios hoy esté muy mala por el fan de hacer mas carros lo están haciendo mal. Deberían tener más empleados o coger los carros que puedan hacer bien y no quedar mal con el cliente. He hablado con otras clientes y está de acuerdo conmigo. Si cobran tan caro por lo menos hagan un buen servicio y atiendan con más educación a las personas.

Rear turn signal was out and it was not repaired. The wait time to just have an oil change is 3hr wait time which is just unreasonable.

The worst experience I’ve ever had w/ a finance dept.

Estoy feliz con mi new higlhander y el servicio de mi ejecutivo de ventas Neilym Carrión .

I have had several dealings with this place. Last year I decided to try someone just up the road instead. I spent the next 13 months hating my vehicle and always on the look for what to replace it with. I walked out of here feeling like we were all friends, where last year I felt robbed. Thank you so much for the wonderful service. I will never stray again.

treated like family. from the first greeting when we walked in.

Blair, Joe and Scott were great to work with. it was a very nice car purchase experience.

Easiest car buying experience I’ve ever had and Blair was incredibly helpful.

I had the worst service experience ever. The rental car station was out of cars and I had to wait two hours for the car. They did not even wash the truck after having it for over 5 hours. Horrible service. Buy your next car somewhere else.

Called and ordered a part needed due to recall only to arrive for appointment to be told the folks who do that work have gone home. “Specialists” have no knowledge of what is needed for service and know nothing about cars let alone toyotas. Can not answer fairly simple questions. Waste of time. Will not replace this car with anything from this place. Fail.

service was fine But having to wait 2.5 hours for a tire rotation and oil change is a bit long when l had appointment

Good and fast service. I will be back.

Professional, knowledgeable, responsive to questions.

Sales person was rude. Condescending. The entire team could care less about you as a customer. If you go there - be prepared to wait for hours.

I appreciate Auto Nation for the time that I spent with them to do service for my car

I had some problems with validation of my credit but both my sales person Kevin and manager Stephen were very patient and did the almost impossible to make sure I got the car I wanted!! I am very pleased with my experience and would recommend the dealer and my sales person to anyone! Such an awesome team!

My vehicle upkeep is very important to me. They keep me safe and running well.

This visit was terrible. I had an appointment for 11:10 for simple servicing at 30,000 miles and tire rotation. I arrived at 10:40 and was not taken of until 11:20. Many coming after me lined up in second aisle. There were three cars coming after me that got taken care before me. Service rep said it would take 2 hours. Three hours plus I finally got my car, and that was only after checking with rep in between time. All I got was, "I'm sorry".

There are very expensive than Germain Toyota! I spent $749.00$$ for 30k services after having 10% off.

I took my 2017 Rav4 into the Toyota dealership for a routine maintenance check and wandered through their lot looking at new Rav4s. I also scheduled a meeting with a salesman online. I was delighted to find the service dept would text me when the vehicle was ready. Impressed with the new Rav4s, I decided to get a new one!

Took my car in for service and was charged for a tire rotation that should have been free. I called several times on the day of service and kept getting disconnected. I called the next day and the girl claims that I will be refunded on my credit card however I will have to wait another month to see if I actually get refunded.

It went well. I had to wait much longer than expected but eventually it was with the wait!

well i did my first oil change on my highlander and when they deliver my car i surprised for some reason the glove box was on the car floor? I have no idea why they left it on floor with no explanation and what have to do oil change with glove box? had to put back myself fearing to break.. maybe cause they were on rush to close..

Toyota has been my car of choice since the mid 1980's. I cite the performance and value of the vehicles and the efficient service among my reasons. However, I am sorry to say that my last five experiences with Toyota service have been lacking. Since three different dealerships (Riverhead, NY, Silver Springs, MD and Fort Myers) are involved I can only suspect that the problem comes from the corporate level, that Toyota has cut back on help and is making those workers who remain take up the slack with amounts of work that are impossible to do up to the standards of customer satisfaction. All five incidents had several things in common: difficulty getting someone on the telephone to make an appointment, a gross underestimation of the amount of time the service would take, no information readily available when I called to inquire about the progress of the service and no unsolicited notification when the service was complete. I seriously consider another choice for my next car. Thank you, John Okas

They were the least expensive dealership for our purchase and honest about their fees and delivery timeframe. It was a painless experience as far as being in a dealership setting. They were professional and amicable. We had a pleasant experience with their salesman Joey and Allan in closing the deal.

This is our third vehicle with this dealership, in the past I’ve had no problems until we received this last vehicle. A brand new 2021 Highlander, with the roof rubber items coming off when driving on the highway. The first time I was scheduled to have this fixed, I sat there for two hours before they told me they didn’t have The parts. The second time I was scheduled there I waited over an hour for you to tell me you had no service technicians to work on my car. It takes me over an hour to drive there to sit twice and take time off of work and not have anything done with the vehicle. The third and final time it was completed however I was highly aggravated because the communication between your staff and customers need to improve greatly.

This was the third time I was scheduled for the same reason, the first time I came to have some things replaced on the roof of my car I sat there for two hours and nothing was completed because you didn’t have the parts. The second time I was scheduled I sat there for an hour then you came over and told me that you had no service technicians to work on my car. By the third scheduled visit it was completed, however I was highly aggravated since I had to drive an hour to get there the first two times and take time off work. The communication among your staff and customers need to improve greatly.

Hicieron in muy buen trabajo y lo recomiendo dan muy buena garantia en llantas

I just bought a Cadillac elr. I was told that the cup holder would be fix as it doesn't close. When I arrived I was told the mechanic could not fix it. I asked again about fixing. I was told to use my warranty. If the mechanic could not fix the first time. How would it be fixed the second time. I'm really disappointed on how this situation was handled. The staff didn't really care since the car was already a done deal.

I was disappointed to see that you had reduced the number of valets to greet customers, as this caused a delay on my first appointment causing a line line and long wait time. Please gire my valets to continue the quick service I am used to

Joe Collins and Hank were very helpful and did everything to make car buying not too tedious

Still needs to be corrected I really don?t know if?s on or which tire it is .

My appointment was for 10 am for a tire rotation and oil change. When arriving was told it would be a 2 hour wait. I voiced my displeasure and asked why. Was told they were behind and that was how it is. Why make an appointments if they dont even come closed to honoring your time slot. The only reason I will return is that my oil changes were free with my purchase.

Brought car in for routine service. Asked for general check-up after about seven years of use. Made some improvements. Had good service.

The buying process took in excess of 4 hours and I wasn't told what was happening. I finally got approved for a vehicle. It was after 7pm, my new vehicle was dropped off at the handicapped ramp with the door open, I was let out of the building buy the finance manager, all the inside lights of the dealership were shut off and all employess left for the night. I was left alone outside in the dark with a vehicle that I had never seen and did not test drive while the dealership was closed up for the night. I was alone, since I am a single person, to find out how to operate the vehicle. I drove it home in the dark. I did go back to the dealership the next day to get the vehicle detailed as it was not done the night before I believe this is poor salesmanship and very rude of the saleslady, Lisa. She should have stayed to make certain that I was well cared for;

We shopped at several dealerships and several other brands before making a decision. The staff at AutoNation was by far the best of them all.

Took a long time Over two and a half hours for a front end alignment

Friendly, courteous, knowledgeable. everything done on time and ready when promised.

Excellent service for my car. My service advisor kept me informed, my car was brought in right away, the service was completed in a reasonable amount of time. Polite and professional crew.

2 hours for a simple oil change is ridiculous. I can go down the street to Jiffy Lub and be done in 15 minutes.

Service advisor, Shelly is the best! Vehicle maintenance was completed when promised.

The service was great but cost of a new aux. battery eWas redicious.

I am on my third car from AutoNation. The Service appointments wait time is not too long.

Lisa from used cars is legit, we had a hiccup along the way and between her and Bill it was smooth sailing through the storm. They are fair with their trade in offers, not low balling you like some other dealers. When they put paper in front of you it?s a fair deal. I trust them and would buy there again!

I don't have a problem with the service writer, she (Shelley) gives good customer service. The service dept. is another story. I had my car there at 7:00am for an appt. for a problem with my battery. I didn't leave there until after 9:00---for a battery!!!---a 10minute installation, if that. What the heck were they doing for the other 2hrs.? Your guess is a good as mine. If the car wasn't still under warranty, I wouldn't ever go back. How long do you think it would take if you really had something wrong that needed a lot of work? I guess you would have to spend the night, or maybe the week.

Do not recommend AT ALL ! Went there today to have them fix the bumper area that they promised to fix, written in my contract when I bought the car. Went home with a worse looking bumper. Also went home more upset after the manager mike and the sales associate Lisa yelled and screamed at my mother telling her that the car was fine. Also apologizing to me that my mother was “so hot headed” When in fact it was worse than when we came in. THE WORST EXPERIENCE I have ever had.

Had 7am appointment for oil filter change and tire rotation. Didn?t leave until 10:15-10:20. Was told short of service techs and extremely busy with many customers. Told only Toyota service center in area. Recommended major repairs but I want second opinion as I?m not sure I trusted their findings. Told me I have oil leak. I have no evidence of oil leaking from my vehicle.

AutoNation Toyota Fort Myers made it very easy for me to transfer everything from my AutoNation in Virginia. When I arrived I was greeted and then treated with great respect. Sylvester helped me and he answered any and every question I asked with kindness and great knowledge. He helped me get a temporary rental from Enterprise with no hold-ups or snags. Sylvester will definitely be my point of contact and I will be staying with AutoNation Toyota Fort Myers.

When I was on the hunt for a car because I got into a car accident at the beginning of February, my first place was this dealership because a friend told me to go check it out! When I made the appointment i didnt know it was for the new car side because I know I NEVER get approved for a new car but my salesman, Alex and his manager was the best of the best! They literally did everything they could and got me approved for a BRAND NEW Toyota Corolla 2021 and fit within my budget! I would definitely recommend to a friend! I am really thankful that they went ABOVE AND BEYOND my expectations and couldn't feel more blessed!! But when I went there today Went to get my first service on my car and for and oil change and tire rotation it took over 4 hours! I scheduled an appointment for 10:45, I dont know why we schedule appointments if they dont go by appointment!

Great experience leasing my new truck. Worked with my credit score and helped me find a vehicle right for me.

Didn’t sanitize or wash car.

Professional representative. Please waiting area and courteous people who work at facility.

the service they provide is fast, their employees are very attentive and concerned about the customer

first time car buyer, Jose exceeded all my expectations. Jose and Bill were great, they got me in my dream car at a great deal! even my step dad was impressed 😂 I will definitely be returning for all my vehicle needs.

Tina with the service department was excellent! She was super friendly and helpful. She got my car in and out within the time promised. If you need any service on your car, ask for Tina!

I tried to schedule an oil change by telephone on memorial day. I was unable to. I went there in person and was unable to schedule an appointment. I scheduled an oil change The following day. My appointment was for 8:20 AM on Thursday. AutoNation Toyota Fort Myers Home of the 3 hour oil change.

Driving to Sanibel from NJ. I had an issue with my Highlander. Auto Nation was extremely helpful. Fast, courteous, and made sure my vacation was not interfered with.

Raymond and the rest of the team did a fantastic job securing my new Venza.

Great hospitality and fair pricing!

Bait and switch on service coupons. NEVER RETURN NOR RECOMMEND TO ANYONE!!

Extremely disappointed in the quality of customer service at and technical mechanics at AutoNation Toyota Fort Myers. There is a problem with our 2019 Highlanders transmission not shifting properly and they insist there is no issues per their computer. I?m sorry but this has sour taste in our mindset regarding Toyota vehicles and service departments. Looking for a new vehicle to replace the Highlander and it will never be Toyota product again.

I called and made an appointment telling them what I was interested in. When I got there they were ready to go. My agent was very well informed and showed me all the various operations, was patient, and personable.... the people made the difference in whether I was going to buy or not.

The service was as good as ever but they no longer run the car through car wash I always thought that’s what made them stand above the rest. 4* out of 5

From the first phone call to inquire about the inventory to the purchase we were very well treated. Both Wes and Joey were very knowledgeable and courteous.

Friendly staff, straightforward deals with no surprises. They always go out of their way to get what you are looking for at the right price. Salesperson Kevin Ledesma is awesome, very patient and always gets us a great deal!

I had an appointment and It takes me three hours for change oil and filter

I had my Toyota Sienna in to be serviced and fixed for a recall on this model Mini Van. It was a long process but I knew upfront that it would take 4 hours. This all happened yesterday. I bought my Mini in Pennsylvania but I am here 7 months of the year. I'm always happy with my service while I'm in town. Very Happy with the service

I brought my truck in for a tire rotation and oil change WITH AN APPOINTMENT. Nearly 4 hours later my truck was finished. I will not be returning. Waiting 4 hours for a simple oil change when I had an appointment is totally out of reality.

Friendly staff and great atmosphere

I have gone for service at this location in Ft Myers for 25 years. Service has gone steadily down hill in the past two years. This time I just had a battery that would not charge. I waited for the repair from 2:45 to 6:30 and was told there was nothing wrong with the battery and that it tested well. When I asked if they tested to see if something else that was not working was causing it to not charge, they said I would have to come back another day because their technician had gone home. That is after 3 hours and 45min of waiting. In the past they would have checked it out totally and reported what the problem was within an hour and a half with or without an appointment. Very disappointed and taking my vehicles elsewhere in the future.

A problem was found with the calipers on my car because they squeak when backing up. I was told it would cost $900 to repair. I was also told that the car was still safe to drive and that if it had been under warranty the calipers would be changed at no charge. I read online that calipers should last about 10 years or 100 000 miles. My car is only 3 1/2 years old and had only 8256 miles on it at that time. I do not see how the calipers would have been affected by such minimal use. Therefore I think they were not correctly installed at the time of manufacture and that, the dealer should just replace them for free. It definitely should not cost me $900 as the car is almost brand new in terms of usage. Needless to say I did not have the calipers changed for such an outrageous price.

Had an appointment. I was out in a reasonable amount of time

I truly love my Camry & Jesse as our salesperson!!

VERY good and friendly service. Would certainly do business with AutoNation oh Fort Myers, Florida again.

Thank you to Paul Columbus for being informative and patient. It was a good sales experience. The wait for finance and the detailing/preparing vehicle for new owner need to be improved. Overall a good experience 😊

In and out in Less than 2 hours. Greg always has provide superior customer service.

Dan D kept me informed of cost and services needed. He he brought the air conditioning filter out to show and ask me if I wanted to replace it due to its condition.

Tommy set me at ease and was easy to talk with. He was knowledgeable and helpful during the entire process.

Great Service from Shelley Krogmann. Very professional and personable.

Waited 3-1/2 hours for an old change when I had an appointment! Will not go back!

Car exterior was not properly cleaned prior to delivery

Lázaro was my seller excellent worker full of good manners and very well educated, will recommend to any body trying to get a car in that Dealer not puchi at all, and always ready to explain any question from the purchase. I end it up getting a new vehicle thanks to his knowledge and excellent work.

I had service on my 1996 Toyota Corolla, milage 198,900. The last time I had new plugs and tuneup was 135,500 miles. So the work I had done Basic Tuneup, spark plugs, cord wire set, Distributor Roeder and cap assembly, Fuel injector and air and take cleaning services. The cord wire set, distributor and cap was the first time I had replaced those parts since I bought the car. I'm pleased with the scheduling and diagnosis of the engine warning light issue and Auto Nation Toyota Fort Myers services, my thanks to Delray S. who assisted me.

Why 3 plus hours for an oil change and tire rotation? This time I left my car, was told I would receive a text, never occurred or a phone call when the car was done. I called later in the day, no answer. I went to pick up my car, no service reps around. The parts department agent helped me, they found my keys and said thanks. Where was my car? I had to search the lit for it. This is the worst service I have received from Auto Nation!

Auto nation Toyota has the most experienced and professional personnel in the sales department. I am very pleased with the process of buying a new car and Renny Ontiveros Castellano was my Sales Associate very kind and helpful he was guiding me through the process and, I am very happy with the deal.

The gentleman that helped me with my appointment, Delroy, was awesome. He was very friendly and knowledgeable.

Durning routine visit other dealerships will wash and vaccum car when done. I will probably moving my service for this extra service as it?s nice touch. Thank you for all you?ve done for me

Staff was friendly and accommodating. The salesman spent time thoroughly going over the features of the vehicle before leaving the dealership with it. He even spent time with me answering my questions the next day when I returned to the dealership.

Had my highlander in for an oil change and a question regarding grease on my tailgate lifter. The service manager Doug assured me the leaking grease was not a problem. He was very helpful in answering my questions. Tyler the service rep was also very courteous and professional.

Greg is a very peronable and conscientious service manager. I have been with him for at least 5 years of more. My rav4 was in for a recall repair and his estimate of time it would take was accurate. He always takes time to explain everything to me.

Lisa is amazing and very good to deal with

If you're going into AutoNation to purchase a new vehicle please go see Tommy Ward! He was the best!

I was having trouble with my monthly payments but they solved it and thank goodness I am comfortable paying what I was paying before

Friendly. Work done when said.

We had looked on the internet all over SWFL and decided to test drive at the Ft. Meyers store. The supply is limited and we were only interested in the 2WD model. Hunter our sales person showed us their inventory and let us test drive a unit similar to what we wanted. We like it but it was not the exact model we wanted. He checked all the incoming units and found one that we liked.

I had been looking for a rather rare car for my wife, a Cadillac XLR, for several years and finally found a good conditioned one at a fair price at my local AutoNation store. I wanted to trade in one of my existing cars, rather than wait to sell it privately and lose out on the rather rare car in good condition that my wife had wanted for years. I knew that would cost me a few thousand dollars, but the initial trade-in offer was ridiculously low. After several back and forths to multiple managers, we finally got close enough. So it's not a "haggle-free" process. But overall, I was satisfied with the final price.

Great sales people, who heard what I wanted a Limited Toyota Sienna hybrid 2021, and found it for me in 2 days and it was delivered in 5 days!! Joey Sanjuan and Bob Feola thank you, and Autonation Toyota Fort Myers!!!

It has been 59 days and counting since I bought a car from this dealership which I paid in full and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails or phone calls regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they refuse to issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again...

Made an appointment for oil change and tire rotation. Showed up at the time was told it would be 2 -3 hours before our car would be done. I said for an appointment? The answer is yes in the meantime they found that we had a recall on our gas pump. Ended up rescheduling getting a rental car for the day, and it all worked out. I just felt I should?ve been told from the get go that with an appointment it will take 2 to 3 hours when I scheduled the appointment. The kicker was they said if you were a walk in, it would be the end of the day, why were you taking walk-ins it should have been appointment only, to take care of their customers that had appointments?

While getting maintenance on mt 2017 Camry,I stopped to look at some new Camry.I met Mr. Blair Roskow and he showed to me several new Camry SE. He worked out a trade proposal. I will contact Mr, Roskow again to talk more seriously. To be honest I will probably check with 1 or two other Toyota dealer.

I had a relatively good experience, except when I got home the tire pressure light came back on. I reminded the service technician about this when I picked up my car, and she assured me it was fixed.

58 days since I purchased a car (paid in full on the spot) and still haven't received my license plate and they won't provide me with a temporary one, stuck with a car that cannot be driven anywhere...Apparently sales manager Steve Meyer doesn't care about his customers.

I took the car in for normal servicing. After a couple hours, they called to say the air conditioner box, etc. needed replacing at a cost around $150. Driving it home, the air conditioner made noise and almost no air came out. On the phone, "bring it in anytime, we will fix it right away." When I did, "hours of wait today" Instead of waiting, I ended up researching how to do it myself on YouTube. Doubt I will ever return.

My wife bought her car (a 2021 Highlander) and it took us roughly 7 hours at the dealership to get everything settled. By the time we left the dealership it was almost a quarter after 8pm and it was getting dark out. Of course with the vehicle being black we couldn’t see the shotty work that the detailing team did to her car. Of course my wife has to work so she didn’t get to bringing the vehicle back right away. There are hard water marks either waxed or polished into the paint to the point that even their own detailing team couldn’t remedy their own mistake. The sales rep informed us that it will have to be seen by another detailing company who will have to use a special chemical to remove the trapped water spots and that this can happen if they don’t dry the car fast enough during detailing. While we are currently waiting on this mysterious other company to call and schedule an appointment, I can’t help but think that this shouldn’t have gone this far in the first place. A new car off the lot should not have to be seen by a 3rd party company less than a week after being driving off the lot because of dealership mistakes. Fingers crossed that this other company eventually calls us back. But for now I can not recommend anyone use this dealership. All that said, it seems like our sales person is doing everything he can to remedy our situation, that however does not negate what is currently going on

Came here on a recommendation from a neighbor to see Tommy Ward. Excellent Customer Service and price. Best overall experience purchasing a car eveeer. He was knowlegeable and attentive. If he was not sure, he found out and we had an answer, not the rushed or pressured feel. He took the time to answer any questions (and also survived 2 test drives!!)

The Service Technician, Delroy Saddler, was excellent. Very professional. Based on the job he did my rating for Customer Service would have been 5 stars. However, my appointment time was changed by the dealership without explanation. This forced me to reschedule an appointment I had previously scheduled for later that day.

It has been seven weeks since I bought a car which I paid in full from this dealership and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they won't issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again..." The only advice they give is to be patient and wait until they arrive...

The wait time is terrible. I called in the morning to schedule an appointment. I was on hold which the recording said for about 2 minutes and someone would be with me. After a minute or so I got a recording that said I could leave a message and someone will return my call and I wouldn't lose my place. So I pressed the # to leave my message and waited for them call me back. This was at 8:30am. My day goes by and they never called me back. I got off work and drove from Immokalee to Fort Myers to see about getting my oil changed. This was at 3pm. They said it would be 3 to 5 hours before they could get to my car. They weren't even nice about it. I mentioned I called that morning and left a message for them to call me and nobody has. I was told they were to busy. I was then told that I could have gone on the website to schedule an appointment and then was told I haven't even been there in the last 2 years. This should have nothing to do with me getting my service I requested. I just drove an hour to get there and I was going to wait for my car to get the oil change I needed. There were others there in the waiting area complaining about the same situation. I waited for just over 3 hours and I was finally out of there. I'm not planning to go back again. The rudeness was unacceptable. I have bought my last 3 vehicles there, in which my last 1 was just 6 months ago. Guess I will have to find another toyota dealer. Sorry Auto Nation, you disappointed me.

Awesome customer service for 1st maintenance visit.. Really appreciated the follow up phone call from sales representative

Excellent experience ? Work was completed in an appropriate time span. Very pleasant employees.

First time dealing with Auto Nation Toyota. Usually buying a new car is real pain. I dealt with Blair Roskow and he was great. He went out of his way to find the Sienna for me that I wanted and made buying a new car a good experience. Everyone at the dealership was great and very helpful.

After 2 1/2 hour wait for an on time arrival I asked how much longer. This was just a check up and tire rotation, nothing more. The service person called the shop and was told that the car was not even in the shop and was third in line. She went to the shop and had them take my car next and I was soon out. She was very nice and said the shop was short handed.

My best car buying experience ever. I'll definitely be using them in the future

Had to wait over 4 hours for oil change and tire rotation on a scheduled appt Had new wipers installed and the drivers side wiper doesn?t wipe clean but leaves water streaks on the windshield

Brought my 2007 Toyota Tundra as it had a check engine light and the 4 wheel low light was flashing. Mark Trillas was the advisor. I was told it was a cam shaft oil filter that needed cleaning. I gave approval to fix and when picked up my truck was told they solved the problem. I drove that morning from Fort Myers heading home to New Hampshire. I made it to Jacksonville, FL and the same lights came back on. I called Auto Nation only to be told twice (20 minutes apart) that Mark was not answering his phone and must be busy. I explained my situation and was told he will call me back soon. That call came 2-1/2 hours later when I already found another dealer to bring the truck to. The other dealer looked at the codes and could not understand why Auto Nation looked at the cam filters when the codes pointed to the OCV (oil control valve). I eventually the next day spoke with Mark who was going to talk to his Manager. NEVER received a call back. DO NOT bring your vehicle here. Fancy looking place but incompetent advisors and mechanics. Ripped me off for $311

I like my car ramp she’s very knowledgeable and very friendly

Always 2-3 hour wait just for oil change and/or tire rotation. Lack of proper precautions re: pandemic. Half of employees did not wear mask. Not a hand sanitizer in site. No limit to customers In aSaw waiting room. Rude unprofessional employees.

Customer service has been wonderful. Complete attention to customer and desire to please.

I am so very pleased with Tina Becker as my customer care specialist, missed her when she wasn't there.

Tom Currier was a gentleman and treated us with great respect. He was very helpful in explaining the car to us as well as keeping things moving through the purchase process. After the purchase, Tom ensured we were able to transfer all our items from our old car to the new purchased one. He is a great guy and knowledgeable sales person.

Great experience buying a car from Autonation. Did everything pretty much via phone. Jose was a great sales person and always reachable....they even put a bow on my daughters jeep for her graduation present. Thanks Toyota Autonation of Fort Myers!

Have worked with Scott on a number of leases and purchases. He has made the car buying experience as good as it can get. It's a pleasure working with him. Allen Kim in finance did a great job as well.

with or without appointment for an oil change and tire rotation you have to wait 3 to 4 hours. Also they used to wash your car after every service and now they don't even do that anymore. last time I'm buying a Toyota.

Kevin Ledesma was instrumental is arranging our new car purchase and financing within two days. Both he and Kurt Church made it happen! I would highly recommend AutoNation Toyota Fort Myers.

I received a coupon for a $69.95 oil change (synthetic). So I asked the service tech what the total cost would be - I figured a little over $70 with tax. She said oh it will be over $80. You have to pay parts plus disposal fee. Why not give an oil change coupon for $80 then? Or better yet, why not give a "loyalty" oil change for $20? I bought my car at AutoNation and have had every service performed there for over six years.

Brieanna Rau went out of her way to service us,we will recommend Friend to her,

I have to wait 5 hours to change a tire and have service my car

AutoNation Toyota of Fort Myers was as professional as they were courteous. We were very happy with the detailed explanation of the process to the minute details about the 2021 Camry we purchased.

Poor customer service appoint at 11 am got there 15 min early 2 1/2 hrs later my car still hade not been worked on not once did anyone come talk to me about what was going in I left as I had a 2 pm meeting I needed to be at called to schedule was not rude when explaining my frustration and the person I was dealing with hung up on me I will find another dealership to deal with in the future if it happens again next wk

its a bit of a cluster every time super busy, they keep you to one person as service writer and you can wait extended times to check out if they are backed up. Everyone is really nice though its just a lot, I leave my car and don't wait as for the size and revenue of the dealership the waiting area is really pretty awful considering what other dealerships look like and the amount of money spent on our carsI don't ever choose to hang out there.

Had my car in for service and Dan took care of us. He explained everything that would be done and gave us a time the car would be ready. It was done ahead of the time he gave us. AutoNation always has the best customer service representatives and they make you feel like family.

Got in and got repair done in a timely matter. Good friendly service and understood my problem

I had an appointment for a oil change and tire rotation which took over 3 hours why make appointments at all ...way to long with a appointment... and no car wash ... been coming here a long time this by far not the best customer service

Lisa Campion was excellent ... kept me informed, answered questions quickly, very good customer service. Austin & I didn’t agree on purchase price after I had signed & financed vehicle. I’m old & misunderstood the numbers. He took time to explain. Very poor reception at entry desk both days I was there. Waited a few minutes for a greeting. Spoke to clerk to get acknowledgement. She was more interested in her phone than persons coming in door & to her desk.

good service ,, but on my experience on other dealers after any service minimum they do a vacuum and a car wash for free

Everything was okay. The workers are pretty kind. The service was great.

Last week we contacted Kris Temkin about upgrading our two vehicles. He was super helpful and we trust that he got us the best possible deal on the two cars! This is our second time working with Kris and I doubt we’ll ever shop elsewhere. Straight forward, no nonsense and all around pleasure to do business with. Thanks Kris!

Waoo ahí trabaja una muchacha de apellido Carrion,,que es todo un amor,,,,tiene muy buena vibra,,,,merece todo el respeto de sus compañeros porque trabaja a todo dar.

Keith the finance manager was amazing, an excellent communicator, knowledgeable and very experienced.

Great customer service. I took my vehicle for a scheduled service and although i was late the manager was able to get my vehicle taken care in a very reasonable amount of time. I do recommend AutoNation Toyota Fort Myers for all your vehicle needs and remember that NOTHING IS LIKE A TOYOTA!!

Always have great service. Employees very knowledgeable and work done quickly

Bought 2 vehicles from Kris now. Just a pleasant experience working with him.

I was pretty easy, the hardest thing was figuring out what car of suv we wanted. This is my first hybrid and we had trouble making a decision. Breanna gave us the time we needed and let us drive several different cars.

After waiting 11/2hours they said that they didn’t have time to check car

very unorganized was my experience

First of all, I got a new service advisor this time and Orlando was great. He was informative and helpful. He took care of me because the service advisor I had is no longer there. However, My complaint is with the booking people. If I have an appointment at 8:30 for an oil change then I expect to be out of there within an hour. I was there, waiting until 11:00. I think 2-1/2 hours for an oil change is absolutely ridiculous. I’ve never had to wait that long at any other dealership.

We did a two for one exchange for a used Grand Cherokee and had a great experience. We had mapped out 4 dealerships with Grand Cherokees and AutoNation was our 1st stop. We never made it out of there! It wasn't because the barred the doors or exerted high pressure. It was because they gave us the deal we were comfortable with. FYI: I bought my Prius C at the new car lot and was equally pleased with the experience.

Orlando is ? THE MAN ? .. friendly great to chat with

Orlando was great once I got to him. ! But waiting in line outside to get checked in long. Probably not going to happen with me again.

my customer care girl was very nice and helpful and pleasant I'm planing on buying a new car from toyota in the next year or so.

Shelly our service provider took care of us . 10 stars for her

Went in for routine maintenance (tire rotation and inspection) with an appointment. It took over two hours for what in most dealers (Honda) is a 1 hour service with no appointment. This has been typical of this dealership for routine maintenance. Do not know why they have not adopted the express service for this kinds of maintenance (oil changes/inspections). Also, their waiting area looks like a 1960's bus terminal I think they need to check out what their competitors are doing

Visit went smooth, estimate was spot on, out quickly. Would recommend again.

Dan Dixon always cares for each customer

I love my new 2021 Toyota Sienna minivan. Vinnie G. is the best salesman-ask for him. He actually listens to what you want and need, and makes sure you get what you want and can afford. I am so happy I purchased now and didn’t wait to start my dream of camping across the country. I can only say good things about Vinnie and Autonation. Don’t go anywhere else.

I find it highly unacceptable that the staff can not communicate better with its customers regarding TIME. I have been to Toyota 4 times for a total of 10.5 hours for a routine maintenance and a tire that took 3 visits to finally be fixed.

Our advisor was very nice and efficient. Also very helpful with finding out info for our services left.

If going buying a car, ask for Marcus, he's the best salesman I have ever dealt with at a car lot. Would rate the entire experience with the dealership a 3/5, however if I could just give a rating to the salesman (Marcus) in the used car department it would be a 5/5. He knew everything about the car top to bottom. He gave me a complete CarFax report and showed me all the past history of the vehicle which always makes me comfortable when looking for a new car. Also there was a no pressure approach from him, which you typically get at a car lot. I would buy a car from him any day.

Terry was very helpful and our experience was pleasant

great experience and really good service especially since I am not a customer and came in to your shop while traveling on the road

My representative was very friendly. 5 stars overall as I was in for a recall notice and had been advised would take 4-5 hours, but It actually took approximately 6.5 hours for completion. I had a free rental, but nowhere to go.

Jose C made buying our used 16 Infinity really easy

The service and the people communication was terrible, first the car guy receiver he never listen that only want my OIL change, so when I get back to pick up my car they never change the oil, just they rotate my wheels, so I ask again for change my OIL and I left the car for 2nd time, in the afternoon when I went to pick up my car the windshield was broken I talked with the manager and he check with the mechanic and they said to me that they received the car like that but the first guy in the morning get my car in good condition and nothing was broken. So in conclusion I spent all day from 8 AM till 5 PM for one only OIL change service and I also get my car with my windshield BROKEN and the TOYOTA dealer and his manager said to me that they don’t go to pay nothing just they said find somebody for fixed or just call your insurance. I NEVER GOING TO RECOMMEND THIS DEALER FOR ANYONE

Bought a 2007 Jeep after Christmas while I was in Florida on vacation. Drove the Jeep home to Wisconsin in February and didn't make it. Transmission is now junk, why you might ask? Because the Transmission fluid was low and high gear dried out driving 24 hours home at highway speeds. There 5 day tail light warranty is a joke. This should have been caught during routine inspection. Email to dealership went unanswered. Don't buy from Autonation.

Very helpful and efficient! Great family!

2013 VENZA: "Clang-like" noise when beginning to go forward. Determined to be a loose fender liner. I told service writer that AutoNation Fort Myers had replaced that fender a few months ago. Service writer then consulted with body ship personned and it was determined that there would be no charge. I commend the body shop personnel for standing behind their work! By the way, they did a superb job of making the body repairs earlier. Definitely will recommend their body shop.

Sold my old Chevy truck of 40 years and wanted a new one. I already have a 10 year old 4 x 4 Tacoma which I plan to keep but knew I wanted a second Tacoma. Peter understood we wanted a highway truck for travel with basic frills, nothing fancy. He put us in just what we were looking for. Now we are looking forward to racking up some miles as we travel across the country.

Waiting 3 hrs for a oil change is just way to long , other my service adviser was really great he?s a excellent employee

Excellent experience! sales person (Adnan) was very professional as well finance Rep. (Daisy).

Staff was very friendly, patient, helpful, and professional, both on the phone and in person. I appreciate everything that was done for me and the care that was applied to my vehicle. I?m very satisfied with the quality and efforts given by everyone that I came into contact with.

sales experience was okay but service has been terrible!!! appointments don't mean anything.. you still wait 3 hours and they won't give you a rental nor will they take you home or work or anywhere. The service advisor that they assign you to when you make your appointment is never there. and they tried to charge me $350 for a new tire because they said it couldn't be plugged. I came home and my husband plugged it right up. that was a year ago and that tire is still going strong!

Came in for last free check up. Was told oil change not needed until another 2,000 miles and it would cost over $100. Told him not to have it changed. I would do it myself when needed. When truck was done I was given a bill for $107.00. They had changed the oil anyway. Was not happy. Had a coupon for $69.00. Was told the difference would only be $5.00. Won’t be returning to auto nation. I have owned 4 Toyota trucks. Will probably trade in for a Dodge.

N/a Everything went well. No issue found. Thank you for your service. I will be back again in couple months.

Very good service in a timely fashion on my RAV4

Delroy the specialist service Very professional and friendly Best adviser ever used before

Very pleasant Personable staff, clean facilities Quick turn around

Had a service engine light come so went to have it checked out. Turns out it was a hose came off, they put it back on. $83 service charge. Then they indicated I needed to replace front brake pad which were fine a few weeks before when I had an oil change. I then took it to another auto repair shop to have it checked out, they called me over don?t need new pads just under half worn. I prefer to take my vehicle to dealer for service but am having hard time trusting this dealership.

This is the 5th vehicle we've purchased from Auto Nation. We also service our vehicle at auto nation. Excellent service all the way around

Great Service by Cyrin Saint very Nice and knowledgeable. I am very happy with my Highlander. Thank you for all the help!!

My purchase was interrupted due to an unexpected week n the hospital. Jesse and hank to resume the process as soon as I got out.

Brought Camry in for 20,000 check up. Oil change and fluids check performed and fix of a recall, replaced fuel pump. Service performed before time expected. Great job. Service writer was very helpful. Everybody very courteous. Masks on.

Salesman was very good !! Knowlegable, friendly and helpful !! Way too much paperwork which took a very long time. the sale was a cash sale should have been a very simple proccess !!

From Roberta To Shelly Always A Great Experience!!!!

Special thanks to salesman Joshua longwell, and finance manager Christian B . You guys seriously provided top notch customer service, and one of the best car buying experiences of my life. This is our third purchase from AutoNation Toyota and I can appreciatee the amount of changes through the years to make it a seemless experience. Considering car buying is a lengthy process both gentlemen went above and beyond to make sure we got exactly what we wanted. We kept them there till well after 10 pm and not once did it feel like we were not the most important people. We will always buy from AutoNation for this reason and once again thank you guys so much! We love our new 2021 Toyota Corolla hybrid. It’s also so incredible how much money you saved us today.

I came early, service department took good care of me. Dan did a nice job and keep me informed. Thank you

Denise explained everything clearly. Long wait on arrival as former reception people no longer there. Work done perfectly as dual, but took much longer. Need more mechanic.

Took to long, an hour and 40 minutes for an oil change when there was nobody there, and I had an appointment. I have been coming here for years and always, use you for my oil changes. And, my car was not courtesy washed like they used to do. Also, you do not have the VIP program for long timers anymore, or that is what I was told. Very unhappy with time frame this time.......

I had an appointment for oil change and tire rotation and 4 hours later work was finished. Also 2 filters had to be replaced that I learned about 3 and 1/2 hours into my wait. I am a twenty year customer. Probably won?t use service there again.

AutoNationFt Myers Service Dept. makes it easy. Well organized, efficient, pleasant staff, no complaints. Quality service for fair price. If it’s broken, they’ll fix it properly - the first time.

Always a professional and pleasant experience

Service was done well. Just takes time, wait is usually long.

Purchased a used Nissan Pathfinder recently from Autonation Toyota in Fort Myers. The used car folks did a great job. I was interested in a vehicle located in Miami. They were able to bring the car to Fort Myers for us to test drive and purchase. The detailing on the vehicle was great. Lisa did a fantastic job of the sale and following through on questions and a few issues that we had. The trade in value that we received for out vehicle was outstanding. Overall we are very pleased with the experience.

Very poor follow up. I purchased my vehicle in cash on 2-11-21. They gave me a temporary plate for 20 days and said they would call me when they received the plate. 19 days later I called them and they did not know where the license plate was and had to give me another 20 day temporary plate. Here we are 4-2-21 and when I send an e-mail to Lisa Campion (sales person) she just forwards it to Brandon Welch (Business Manager) and nobody will get back to me. It has been 50 days and I do not have the plate and they will not get back to me. I have had to get the Attorney General involved. Joe Roberts

I have been a customer of this particular Toyota dealership for over 25 years! also a client of Blair Roskow for 10 specifically! love this dealership, they are informative, courteous, friendly, super accommodating and their vehicles are top notch! thank you again for another awesome vehicle..

Roberta Billing is a true professional. She went above and beyond to find the right car!

Reasonable wait time. Without an appointment was not a problem. Service personnel courteous, professional, knowledgeable of the history of my vehicle.

Excellent customer service personnel from appointment request to service writer to the car care technicians. I have bought four cars from this dealership and all were serviced there. Toyotas rock!

Very helpful. Likable and friendly. Not too pushy:)

This was an awful experience. We had an appointment and waited over 2 hours for an oil change. They were understaffed and the staff was obviously stressed. Had 2 appointments. One for our car and one for our SUV. After waiting over 2 hours, and the manager refusing to meet with us, we left without the car even being serviced. What an awful night. Not that they will even care being the manager wouldn't even speak with us. Wow, after 25 plus years of being a loyal customer. Not what we expected.

I saw Peter. He is the most knowledgeable Toyota Guy you could ever meet! By far the BEST car Dealership I've been in.

helped by Joshua and got my new car RAV4 in half day.

Very good experience. Mr Dombrowski was a great salesman, not pushy or overbearing.

Everything and anything together

My car was repaired on time Thank you for all your help.

Excellent customer service ALL around! I would highly recommend AutoNation Toyota of Fort Myers! We purchased a 2021 Corolla for our daughter, best prices in 3 counties! Very happy with our salesman Simon and our finance manager Dante.

Brizza was awesome. Kept me informed about how long the service was going to take and was able to get me checked out immediately when my car was ready.

It was an amazing experience, I love my car. The process was short and sweet

I took my vehicle in for routine service at 13,450 miles, 21 months into a 36 month lease.. I was advised to have the alignment done which I agreed to. Then after inspection I was shown a dirty air filter and told that I needed throttle service. By the time I left 2 1/2 hours later, I had a bill for over $400 dollars. At no time was I told that the repairs were optional for a leased vehicle. That information was provided to my husband after he made inquiries about the bill when I returned home. I subsequently spoke with the service associate who was unwilling to make adjustments to the bill.

Just want to give a shout out to thank Kris T. He went above and beyond to assist me with the lease of a new car! His knowledge and helpfulness were just beyond every day workplace duties! He is a valuable employee. Thank you.

Although I have been pleased with Autonation Toyota service in the past, not so the last time. I was told to give them an hour and 45 minutes to do oil change, tire rotation and transaxle service while I waited. It took 3 hours and no time update was given nor a reason for the delay. Whereas they have washed my vehicle in the past, it was returned to me dirty.

The buying process was actually a great one with a super salesman Kris and his finance guy Jeremy making our entire day pleasant. However, 8 hours is too long for elders to wait for the end, although we were always tended to. This is always an exhausting experience when we buy a car - even the same car. The facility is safe and secure as it should be for the pandemic. It is not as lovely as it used to be but it will be back I'm sure. Also comfortable, thank goodness.

Tina Becker, as usual, took excellent care of me & my car. Service was completed within the estimated time, Tina explained all of the charges & I left, a satisfied customer!

Quick and hassle free. Straightforward and to the point.

Process was efficient. Delroy was friendly and helpful to me in deciding which services to have performed. I will return for service again.

Excellent service!!! Very nice not pushy and was willing to show us the car we were looking for in our price range! Would definitely recommend to friends and family!!!

GREAT CUSTOMER SERVICE. THE CUSTOMER REP WAS SO PROFESSIONAL AND MADE US FEEL SO WELCOMED AND AT EASE. CONVERSING WITH HER WAS SO GREAT. SHE IS GREAT. THANK TO HER FOR HER PROFESSIONALISM

Everyone at the dealership was kind and respectful

As usual, good service was provided. However, this time I had tires rotated and lost wheelcover going home due to loose reinstall. It took three calls to service department (including the service manager - two different ones) before they told me to come back and have a replacement installed. That happens in three days and I expect it will be done fine.

Normally I would recommend. But today I do not. I had an appointment at 840am...its now almost 1240pm. I don't think I have ever waited this long. Absolutely disappointed. Can I get my truck yet?

I had several months left on my lease but needed a smaller car. I looked at the website and saw the perfect car and made an appt. with Paul. When I got there we talked about the car I wanted and Paul suggested one which would be a better fit. We sat down to discuss the lease with Jeremy and five minutes later the deal was done. I have been a customer of this Toyota dealer for thirty years and I have to say that this was the fastest and easiest transaction I have ever had. Thank you Paul and Jeremy, I really appreciated working with you and highly recommend you.❤️

Shelly Groggman assisted me to have my Maintenance Required done on my Tacoma 2005 and has always been the most helpful during my visits at AutoNation over the many years I've come to this location.

We were able to buy at a great price. We shopped another dealership closer to my home for the same vehicle and after the sticker price there were a lot of other add ons. At Auto Nation the price on the sticker is the price you pay with tax tag and title fees above sticker! They also gave a great price for my trade in.

I had an appointment and waited 2 hours just to put air in my tires. Seemed to be overbooked

Blair was our salesman and he did a great job. We bought one SUV and then decided we wanted a different one. They worked with us and got is what we wanted. I cannot say enough good things about our experience. Everyone bent over backwards to help us.

My husband took our RAV for maintenance and was pleased with the whole experience. Wait was as predicted, issues resolved easily. Thank you!

I was hesitant to bring Camry in ... shevanie put me at ease and was Very Polite, Professional And explained everything to me ! She called in Two hours as promised and my car was ready! The service was excellent and a simple fix ! She called Immediately when I left to tell me I left my credit card ..... GREAT Employee!!!!!!!

AutoNation in Ft Myers Florida has many excellent services. Highly recommend this store

Bought a car sight unseen. Went by the photos Jose sent me, flew down, took a test drive, and drove away. Thanks Autonation Ft Myers!

4 hour visit for an oil change and tire check. Left caps off all four tires after testing air. Had to buy new ones.

Service is quick and thorough. Tina Becker is the best service advisor I have experienced, and that includes my experiences with Mercedes, Lexus and Ford.

We were here in Ft Myers on vacation when we had our low tire light come on. We found a screw imbedded in the tire. We called AutoNation and explained our situation on our 2020 RAV4 and were told to bring it in. Upon arrival we were greeted with a service rep who took down our information and we went to the waiting room. Within 10 minutes the service advisor told us she would have a tech look at our vehicle and advise us on what we should have done. Within 10 min. we were advised that we would need a new tire, they did not have a tire in stock but would order it and have it in by 5 o’clock that same day we told her to go ahead and order it. By 3 o’clock we received a call from Maria that the tire was in and we could bring our vehicle back, my husband took the vehicle back to the dealership and was in and out in one hour. Great service and great communication. Would totally recommend this dealership.

The only thing is I thought the wait time was long

They answered my questions in a timely fashion and processed my paperwork quickly. The car was ready to pick up when promised.

Went in for the 2-year maintenance package. Oil filter fluid levels tire. rotation as needed. Quick turnaround.

My service advisor, Sylvester Jennings, is wonderful! Friendly, effective and smoothly gets my vehicle in and out as efficiently as possible.

They had the tires waiting for us when we got there. We got out after a reasonable wait. As usual our service advisor Delroy was great!

Greg the service advisor is the best!

Attention given to the car and customers.

The car buying experience was fine. But I need to get the paperwork, the registration, and who to send payments to. I have called, emailed, chatted, texted, and no one will respond. It has been weeks and they just ignore my request because I already purchased. Beware there is no support after the sale with this company

polite always inform you about your car letting you know how much longer.

My wife?s highbeams were not working and they told her because it was not a genuine Toyota part. Long story short they charged her $180 to replace two highbeam bulbs $30 at most at AutoZone thanks a lot jerk offs

Thank you Lisa Campioni for a stress free car buying experience. I asked Lisa for an out-the-door price and she provided it right away. So refreshing after Honda Ft Myers where they would not sell me the car because I was paying in cash...no financing or trade in. I could not believe it...I asked 3 times and they would not give me an out-the-door price,

My recent experience with Toyota was enjoyable. This was completely due to the help, guidance, and knowledge of Dale Fortner. Dale supplied me with all the information I needed to make a decision on my new Tundra. A savvy, low key, and super friendly person who always puts his customers first, Dale will get you to where you want to go. Everyone buying, leasing, or trading a vehicle should consult with Dale before final decision making.

I had a grateful experience, my Salesman Bernard Edward is awesome. I told him what kind of car I was looking for and he delivered it. Everyone loves my car, thanks Bernard, will do business with you again.

The service and the staff was absolutely the BEST! Extremely professional!

My service rep Brizy Beltran did an outstanding job of keeping me updated every hour of my time at the dealership. She helped me locate a discount coupon on the Auto Nation web page that could be used at this service.

Good service and good people

In and out in just over an hour for a routine oil change and check of tires, et al.

The whole process took way too long. I was there nearly 6 hours.

Had a great experience with AutoNation Toyota, Sherry Krogmann our customer care specialist took excellent care of us.

The people and service. Roberta helped us purchase 2 vehicles in 2 years. She updated us regularly as the Highlander Hybrid was being built. Nick my service advisor keeps me updated in the waiting area and keeps me safe. He made sure the air in the spare was checked before my 1400 mile trip to meet my new granddaughter.

Saturday’s are always busy at Toyota, but my Customer Service Specialist, Tina, helps me get through it.

service and timeliness and very polite

He was a nice guy, I wa there at 5:30pm and he accepted my car ven that I was late. now the Process of th service was almost 2 hours, I think that is long timeto change the oil, but of course is not his fault, he was friendly and was the only guy working at that time...

What a great experience it was to work with those 3 gentlemen I named. Courteous, amiable ,listening to what I said and what I wanted. I can't praise them enough. Smiles all around.

My Sienna was serviced in a timely manner and the Service Rep Nick was very responsive to Questions and giving me information that I needed for future work.

Fanny was amazing and very helpful.

Courteous sales people and also not pushy.

Excelente costumer service. Kevin was great through out the process

When you go to finance you will different see attitude change and scam on interest rate only think was good my sales man tommy 🙏 very much for your help

Start very good two when I got to the financing A lot scam also brand new vehicle 2021 does not come with a floormat just does not make sense I?ve been told to reach to the general manager I left a voicemail 4 days never return the call Worst experience ever

Great service and people were of knowledge Highly recommend them

So disappointed that AutoNation was attempting to add extra cost for us to pay for items that were already on the car, tinted windows, etc. When we refused the Appearance Protection and Tire and Wheel Protection, we were denied. The finance guy, Richard, told us he would give us the $509 Appearance Protection at no cost to us to show their good will. The cost was included in our bill ! Their website showed $3,600 allowance on the model we chose but at the showroom, they offered only $1,600. Our trade in was $3,000 less than at another dealer. We felt we were pressured and taken advantage of. Unfortunately, we liked the car and had to have something quickly to head north for a family emergency or we would have walked away. Buyer Beware !

Convenient-polite people-fast service-no pressure-just a good experience from the start to finish.

We bought a 2021 Toyota Camry XLE Hybrid, a difficult car to find at present. AutoNation Toyota Fort Myers did not have our desired car in stock. However, they searched other dealerships, found a car for us in a matter of days, and we were able to buy the car for a reasonable price. Our salesperson, Raymond, was knowledgeable and kept us informed during the entire process. Overall, our experience with this dealership was excellent. If you visit the dealership, ask for “Butters”.

Great experience and easy to work with

Joey was great to work with. Spent the time to talk to us about the vehicle.

Buying a car was easy. The sales person was very nice and knowledgeable. Gave me a great deal on a 2021 Camry.

Got a brand new 2021 RAV4 I love it. Hank was awesome so knowledgeable and helpful. Was the quickest car buying experience I have ever had. Would highly recommend Auto nation to anyone.

Excellent will continue to you them Service rep very professional and helpful!!

Nothing but great experience,everything was like planed,and most important thing was the profssional service

All staff were polite and helpful. They accommodated me when several people were not wearing masks. We did all our business outside.

Excellent experience. Xynthia Garcia was wonderful. Refreshingly polite and accommodating.

I was treated with courtesy and the wait time was appropriate for the service being done!

Second oil change. Timely, efficient and professional.

The repair of my car key was not satisfactory...my key is still not functioning correctly, and I will have to come back to get it fixed.