Overall 1st class. Subtracted one star for a misinformation I got on car rental (The day before the service I was told I could rent a car at no cost while my vehicle was being served, but this changed the next day when I got there).

Excellent experience buying a car from Dale. Friendly, knowledgeable and a really nice guy! Thank you!

Denise was my service department representative and she was very friendly and informative concerning the condition of my Prius.

I had been looking for an Tundra Max. From the minute we walked in to Toyota of Ft Myers Paul and Ray made my auto purchase nothing short of pleasurable. The knowledge and sincere interest in the buyers wants and needs made the overall experience incredible. Check it out - you won't be disappointed!

Scott Hickman is a great person to deal with and works hard to find the best deal for his clients.

Our buying experience with Automation was great. Paul Columbus was our sales person. He was extremely knowledgeable about the different cars. There was never any pressure to purchase the car. We appreciated this. He was very patient about answering my questions. Overall it was a great buying experience. Thanks again, Paul!

They are great, punctual and thorough.

We were given an appointment time and that time was on time. Friendly and knowledgeable staff.

Wonderful place to have your vehicle serviced. I have been a customer of Ft. Myers Toyota since 1991.

Mark Trillas explain real good the services I need gave him a big thank you told him every time I take my car in for service no one explain anything to me Mark deserve a bid bonus.

The service visit went smoothly. It would be better if you threw in a free car wash.

Our buying experience with Automation was great. Paul Columbus was our sales person. He was extremely knowledgeable about the different cars. There was never any pressure to purchase the car. We appreciated this. He was very patient about answering my questions. Overall it was a great buying experience. Thanks again, Paul!

Everyone is friendly and helpful. Tina is our go to person, and she is awesome. She works hard to help you. We had our car serviced and ready to go. Always a pleasant visit at Toyota. ☺

Provide excellent service within a good time. Thanks Tina Becker for your help and assistance in what is needed for my car to have service

Good service thanks to Greg Fleming. He has been takeing care of my problems for 12 years.😄

Ms Billing was very helpful and answered all questions that I had.l

They were so good I brought 2 new cars from them

All services completed as requested, took about an hour. Thanks for the great service!

Denise was very helpful and dedicated to my needs. Excellent service. Berta A. Triveri

Not pleased. Very unorganized, especially when picking up car after service. No direction as to where to go or who to see. Service personnel walk right past you without even asking if you need help. When confronting who I assumed to be the service manager (he had white shirt, where all others had red) he was indifferent to my situation & made me feel like it was my fault I didn't know where to go or who to see.

If I could give Zero I would. This location did a bait and pull on a used car that was advertised online. After I showed interest and drove 150 miles to see this car, they claimed they couldn't sell the car. They claim that it didn't pass their flashlight inspection. They refused to fix the 2 seal leaks and replace the brakes n rotors so could buy the car. I even asked to buy it AS-IS and tow it to my master mechanic. The sales manager said NO, I asked for the General Manager to call me personally on this issue, he never called me, apparently he's too busy on his boat to bother with a customer. Regardless this corporate dealership only care about making profits, they dont care about customers, or customer service. The founder Wayne Huizenga is turning in his grave. He would tell the dealership to fix the car and sell it, Please the customer so they keep coming back. That apparently dosent happen anymore, customer service is non existent at this location. I will never shop at any Autonation dealerships ever again. DO NOT GO TO THIS LOCATION. STAY AWAY FROM AUTONATION DEALERSHIPS

Had to do my 30,000 checkup and oil change on my Prius -- made an appointment online and showed up -- service Rep Denise got me set up and out in no time and gave me an estimate on suggested items that needed to be done on a 30,000 mile vehicle which I could do at a later time.

Went for a recall to be taken care of on my car and Tyler my service writer was very polite and cared for my car very timely and efficiently! Thank You for service !

Great Place. I highly recommend it!

Muy bueno lo recomiendo buen servicio

The salesman I had who sold me my car was awesome. His name was Raymond.

Best Service...Very friendly and waiting area very clean.....

Quick and easy to sell my car! I went online and answered a few questions about my car and was emailed an offer within minutes. Took my car and offer in and walked out in about 45 minutes with a check! No nit picking once they saw the car, which was nice! Very easy transaction!

Two of the three people I talked to could barely speak English the other one weighed 500 pounds. Absolutely worthless dealership. Many stupid fees and add on window stickers. Run fast and far away from this place.

Checked in at 11:05 am for a simple oil change and was there for over 3 hours

The service advisor Denise Withrow was professional and called me back when the 4Runner service was completed. They kept my appointment time and completed the service faster than I expected. I only trust Toyota to service all my vehicles.

Kevin Laframboise was very professional, handled our time restraint perfectly, he has great customer service skills. We would buy from him again!

This facility and my service Rep. is and has always been amazing.... The Ft. Myers Toyota AutoNation facility has always been top notch from the time I bought my car there to all maintenance needs.....I live 70 miles away and always come here...

Excellent attention to customer.

Great service from the moment I got there. They also did a great job on repairing my RAV4.

We had a great experience. It was our first purchase of a brand New vehicle . It was awesome right from the start. I would like to Thank Charelle,Eric,Randy and Don. Joe & I will definitely recommend AutoNation Toyota of Fort Myers to friends and family. Thank you all for making our experience Wonderful. Keep up the Great work.

Can?t stand taking my truck into the shop everytime it?s something that you guys can?t do or won?t cover it didn?t buy that extra is insane and can?t wait to get out from under this truck from you guys

Mark was my service advisor. He explained to me in detail all the services I needed done. He made sure my car was finished promptly. My experience was great!

Chevon put in the effort to get me the best coupon offer available on my Prius service. I also appreciated the way she explained procedures I was not familiar with.

The staff was professional. The work was excellant.

I have been very happy with my experience with AutoNation Toyota in Fort Myers. Most recently, I took my first trip to the service center. The associate who helped me (Shevanie) was very knowlegdable and polite as she answered my million questions, and was so helpful in having my issue solved. I was out in only 30 minutes, and with the car fixed. Thank you, Shevanie! :)

I have the opportunity to take my RAV4 for service at the Ft Myers AutoNation many times and I’m always happy with the service. This particular time I had a problem with my car and they were more than happy to help me out. My representative was Joshua very attentive and helpful. Yesterday 6/23/2020 I took my RAV4 for its regular maintenance service and I also had a A/C problem. My service associate was Delroy Saddler he is very professional, courteous and knowledgeable about vehicles and always get the problems fixed. I really appreciate the customer service . Every time my car needs service I drive from Naples to Ft Myers all because of the customer service I get . Thank you Delroy Saddler and Autonation Ft Myers.

need to take care of customers

Stop stealing my stuff left in my car . Don't make appointments that you don't intend to keep . Oil change almost two and a half hours ( really ) with appointment .

I got more than I ever expected and my truck Road like brand new. Great service team. I'll be going back forever

They do a great job service is great everyone is very help full i have been leasing cars there for the last 9 years. However there down side is when you go for service such as something that is not really involved you are there for a minimum of one hour forty five minutes.And my guess is they squeeze in as many appointments that they can.

Good services very nice people, treat you with respect.

First, I had my appointment scheduled months ago for Saturday the 20th, a few days before I received an email stating that it was changed to Friday the 19th. I didn’t change it and I didn’t get any call regarding to this change. So I had to call and get it back to my original Saturday appointment. Then, I received a phone call stating that I had to call before 7pm that Thursday before my appointment to confirm or it would be cancelled. I called around 5pm and a woman answer and asked for my name and the time of the appointment and told me that it was confirmed. Friday morning I wake up to an email stating that my appointment was cancelled due to me not confirming my appointment. So I had to call again and the lady that assisted me apologized and stated that it must not have been written down. So here comes the day of my appointment, I give them the keys to my car and my husband sit there to wait. Here comes an hour and a half later of us sitting there waiting and the service tech comes to us to tell us that they took another car in by mistake and that our car still had not even been taken in to get service said that if we wanted to reschedule he would do something to help us out for the next appointment. We were very annoyed but kept our cool. When we went to his desk, all he had to offer us was a 10% discount on our next service. We took it in for an oil change and tire rotation which is still included in our package. They made us sit there for an hour and a half and all they could offer is a 10% discount. A complete waste of our time. I’ve been a Toyota customer for a couple of years and this is the third dealership I’ve dealt with due to relocation and this has been our worst experience.

Great service

Wow, I have to say that Denise was outstanding. She is an exemplary of what customer service is all about. She greeds with a smile and she really make you feel at ease. She provides information and understanding of customer needs. I definitely will have her as my service agent again. Thank you Denise for an outstanding customer service. I have to say since the moment you drive to service area the staff greeds you with a smile and treat you right. Thank you all for your service.

AutoNation Toyota of Fort Myers treated me exceptionally well on my recent visit. Tina was awesome and I will not hesitate to return if needed in the future, Thanks.

Service Department’s lack of communication and failure to set and/or meet realistic service turnaround times for a newly purchased truck were a very disappointing ‘first impression’ of what ‘service standards’ I can expect from this dealership.

Autonation is like every other dealership make an appointment then clear your calender cause you're going to wait for at least two hours for whatever is being done to your vehicle. Minimum two hours.

Nice place for service

Extremely accommodating. Daisy and Kevin went above and beyond to get us what we wanted within our budget. Made purchasing a vehicle through AutoNation Toyota Fort Myers simple and worry free. Would highly recommend giving them a chance if you're looking for a new vehicle.

Our sails person was a pleasure to work with and also the finance manager. All the individuals we worked with were nice.

Excelente personal, la atención y lo rápido

Outstanding service from all connected to this transaction. This is the definition of an ideal shopping experience: friendly, informed, honest, fluid,teamsmanship. It is clear that owner of this dealership has a code of ethics that is reflected by his staff. BRAVO!

We received very efficient and professional service. We will return.

I made an appointment for 9:05am to have the oil changed and tires rotated on my 2017 4runner. IT TOOK ALMOST 3 HOURS!!! I would have understood if I hadn't made an appointment 3 days earlier but I did. 3 HOURS!!!! Really!!!

Arrived at 8.30 am June 18, 2020. Driver side rear tire was flat by the time I arrived. Asked them to check it out, if necessary replace. I asked how long it would take to do this. Was told they would let me know. At 10.30 am was finally told that there were 7 customers still ahead of me, I was very disappointed with the unknown time frame! There was no estimate of how long it would take. Decided to go back to my apartment and asked for a ride. Was told they were unable to give me a ride. i insisted and eventually a ride was approved. It was 20 minutes later that a van turned up. The driver was courteous and professional and was able to get me home quickly. Shortly after this was called and told the tire needed to be replaced and would cost $254.00. I declined and asked that the spare be put on. Which was done. The driver came back and took back to Auto Nation. She was again a very good representative for Auto nation. I have purchased three Toyata vehicles at Auto Nation, the last in September, 2019, a 2020 Corolla. It will be the last that I purchase from them. Inefficient is the polite term I can use. I called another dealer, was told tire was in stock. Drove to other dealer, told it would take abut two hours. That was accurate and the final price was $212.00 Also, was due an oil change which was done at the same time. Efficient, polite and will go back for service there with our two cars, a Camry and the Corolla.

Awesome purchase experience. Salesperson Kevin Laframboise was helpful and patient over a multi-week sales process. And when it came time to negotiate, him and his team were polite, fair, and flexible. Vehicle selection is also very vast at Autonation Toyota/Fort Myers. What more can you ask for? I'm a satisfied buyer. Well done!

(Translated by Google) Very professional. !! (Original) Muy profesionales.!!

Awesome purchase experience. Salesperson Kevin Laframboise was helpful and patient over a multi-week sales process. And when it came time to negotiate, him and his team were polite, fair, and flexible. Vehicle selection is also very vast at Autonation Toyota/Fort Myers. What more can you ask for? I'm a satisfied buyer. Well done!

Service is great once it is accomplished. Had an appointment for 11:15 and my oil change took 2 1/2 hours. So much for appointments as your car waits in line even behind walkins. Had to give it one star to post.

Nuria was very helpful and did not stop looking until she found us a good truck for our business needs. I have bought other cars from Toyota Auto Nation and never have nothing to say, even Greg F. from the truck service department was really professional and helped us get out Truck fixed quickly. Thank you guys!

Very friendly and courteous. Everything ran smoothly. Mark was very efficient and accommodating. I was very pleased with the service.

Great Truck buying experience..ask for Kris! Cut to the chase guy, straight up! Best price and service..Period!

They took their time to make sure my Toyota Sienna was working in great condition. Have been a loyal customer for over nine years and have never had a bad experience with them.

Good convenient service. Social distancing and masks were adequate

AutoNation Toyota in Fort Myers, FL has been very accommodating in taking care of any concern I have had with my 2019 Highlander Limited. They are pleasant to deal with, and are concerned with making me happy as well as taking care of my car!. They are an excellent dealership , and we love our Highlander! We just had our new Highlander Limited at AutoNation Toyota in Fort Myers, FL for its first 6-month check-up. The visit was done by appointment and was right on time. We were very please with the service we received, and with Dan Dixon, our service advisor. Also, all staff at the dealership were wearing masks (except for one) and were observing social distancing.

Fantastic customer service, quick service department ! Clean facilities, excellent buying experience!

Dale Fortner was my salesman. He did everything he could to not only get the payment I needed but the car I loved. I would recommend him to my friends or family looking for a new Toyota. My experience at Auto Nation Toyota was 5 Star all around.

I had a 9:40 am appointment for an oil change and tire rotation and a sanitize, I asked them approximately how long it would take and they told me about an hour and a half, which I thought was a little excessive. Although I didn’t say anything. I then waited until two hours which was now 1140 and as yet, I hadn’t been contacted by anyone. So I went to the person who checked me in and they could not find my paperwork they asked me to go sit down and they would check it out. About seven or eight minutes later she came up to me and said it should be done in about 15 minutes, to which I responded they forgot me didn’t they. Her response was uh-huhI I know approximately how long it physically takes to rotate four tires and change one’s oil. It’s impossible to do in 15 minutes unless there are two people working on the car. I finished my transaction with them approximately 1225, two hours and 45 minutes later, I finished my transaction with them. That is to be my final transaction with Auto Nation! I was not offered So much as; I’m sorry, or any other compensation. The person did however thank me.

Waw what a wonderful place to shop for a cars and its great..that experience wa well maintained..salesman is cool had to call a lot.of time the place was busy

Waiting 3 hours for oil change and rotation is unacceptable. Then when my car was ready I was told it?s under the tree as your employee pointed to the area. I opened my door to find my passenger seat was down in the sleep position and my radio station was changed. Since I had to get home, I called afterwards to speak to a manager and was told he was busy. I said I was calling with a complaint. The gal Said she would email him to call me. As expected, no call. Never had either problem and am not happy. Will not be back.

Inspect your new car carefully!! I noticed something off on my car when I brought it home and joked with my friend that someone must have put this car together wonky from the factory ( I have messages dated back when I first bought the car to prove I believed it was a defect). Being a new car, I didn't investigate closer because a new car shouldn't have damage. I figured I'd get this 'factory defect' fixed at my next appointment. After a friend checked it out, he pointed out that there was indeed damage and I immediately took it to the dealership. Since it's damage, it's not covered under a warranty of course, but the dealership investigated and decided they didn't do it either. I'm utterly unconvinced, but since I waited too long to bring it to their attention, there's nothing that can be done but pay to have it fixed myself. It's not a big issue on the car, but the entire situation has left me feeling helpless and aggravated. I had hoped this was the beginning of a good relationship with a reputable dealer, but I feel very let let down. My salesman was very professional and helpful, but I would never buy anything else from here.

Extremely poor service dept top to bottom. Please choose elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not do his job. Found metal shaving everywhere but the expert service tech said there was no damage to my brand new truck!? Pictures and videos don’t lie! Thank God the wheel did not fall off on the highway!! No quality assurance in the department. Extremely poor follow up after my complaint by the AutoNation service manager and customer relations manager. They just seem to not care! And I’m sorry does not cut it! I have lost trust in AutoNation and have no plan on returning. I will no longer use their services and warn others about the lack of professionalism and expertise.

I’m currently waiting for a service for my car. I made an appointment with them online and even though I had an appointment the expected wait time is three hours. Everyone here has been waiting for hours because they took too many appointments and walk ins. A three hour wait with an appointment is unacceptable.

Waiting room was clean and large enough to social distance apart.

Extremely poor service dept top to bottom. Please choose elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not do his job. No quality assurance in the dept. Extremely poor follow up after complaint by the AutoNation service manager and customer relations manager. They just seem not to care! And I’m sorry does not cut it! I will no longer use their services and warn others about the lack of professionalism and expertise.

I purchased the tire and wheel protection for my Toyota Corolla. I got a flat tire due to a nail and I took the vehicle to get it taken care of. Because of where the nail is, the tire cannot be patched. I went on a Saturday at 8 and they said they do not have the tire to replace it. It has to be ordered and will be here Tuesday. I guess what I am wondering is, how does a dealer that large not have a new tire for a Toyota Corolla?

I was treated with excellent customer service

The staff at AutoNation Fort Myers is so friendly, helpful and always keeps us up to date on what is happening with our vehicle.

Francisco was the greatest. Relayed my problems. Took care of it immediately. Could not ask for anything better.

Greg always takes good care of my tundra. Goes out of his way to help customer in any way he can

Delroy , my service advisor is the best. He is courteous and professional. It is time to put refreshments out again.

Underwhelming experience. Will end up taking to another dealer for service.

I have a favorite customer service rep and that is Dan always ask for him because he is so kind and helpful. Shoshanna Zimmerman Fort Myers, Florida

I was at the end of my very first lease. I love my Highlander, so I wanted to purchase it. Raymond and Hank did an outstanding job at taking care of me with the interest rate I wanted and the whole process. Very low key. Raymond even came in on his day off to finalize purchase. THANKS AUTONATION!!! Loyal customer

Service advisor, Brizy, was very friendly and knowledgeable

Had an appt 1:00 oil change and tire rotation. Told to come back at 3:00. 2 hours for this? Waiting room looks totally ghetto and needs total upgrading.. Chairs worn out and look dirty. Didn't even want to sit down on them. Killed the 2 hours walking around the adjacent mall. At least I got my 10,000 Fitbit steps in. Will go to Naples Toyota next time.

Superb.....Jackie was awesome. Got in and out in no time.....

Thank you Mr.Dixon Auto Nation Toyota advisor for a good services yesterday with my Sienna . Thank you Mr .Carlos Tirador and Christian Bustamante for help my wife and my self to buy a new Toyota car today 0611/2020. Always friendly and prompt staff services advisor Orlando Quiñones .

Courteous and knowledgeable service greatly sustaining the function and durability of my van. Usually prompt, but unusually slow my last visit on 6/10/2020.

Good and friendly service.

The employees at AutoNation Toyota Fort Myers are always friendly and helpful. It's the best dealership I've ever bought a car from.

He was very professional very good employer

My new tundra leaked water from the third brake light when it rained. I was told it was getting a new headliner by my service advisor. When I got my truck back not only did they not replace the headliner but it was full of greasy hand prints and part of it was not installed correctly so it was hanging down. The service department is a complete joke and ran by a moron that insulted my wife because she asked about a rental car because the truck was In Pieces and would not be done that day. Do not get any work done if you don’t want to go back several times and be lied to before the work gets done correctly.

Good service sometimes a little longer wait but my advisor kept me updated of why the wait that's why I'm happy to be a Toyota owner

Thank you Nick, for taking such good care of us! You are the reason we will be using this particular location.

Fast and courteous sales process. Employees are great.

Very professional staff. Salesman was excellent. Finance manager also excellent.

it is a great place to buy a car, customer service are awesome .

Happy with the service, service advisor Dan cares and listen to the customers all the time, will recommend him and the service department

Sylvester who was my attendant came ask me about my experience. I told him how the AC started to produce only hot air then the car shut down and it took me 15 minutes to get the ready button working so I could put it in reverse. Drove to the dealer thinking with a car like this so many big ticket problems it could be. I did wait a long time but he kept on coming back to reassure me what they hadn’t found and what they thought it might be. The battery which was still under warranty. Thank you Sylvester for your help, kindness and support. And thank you Toyots The best part is It cost me nothing

Thank you for the recall service. I was disappointed that the car was NOT washed afterward as is normally done.

I had an appointment for servicing my truck at 11am yesterday. I arrived at 10:50 and finished the paperwork. At that time I went to customer area and worked on files and phone calls. I finally called my wife at 3:00to pick me up as I had an important conference call at 3:30 I needed to be in my office for. Auto nation finally called me around 5:30 that my truck was ready. I had heard a couple of Auto Nation employees discussing they were missing some service people and were behind and that it was going to be a long day. That is ridiculous and need better communication with customers. Had I’d known it was going to take all day I would have made arrangements.

Great service. Prompt & efficient. Waiting room properly spaced for social distancing.

Very professional and friendly personnel. Service is excellent.

The staff in the service center were very kind, helping me with problems I was having with the GPS system . They were extremely busy but took the time to help. I appreciated that immensely.

Charelle Jackson was fantastic. She made the process very easy and Matt was excellent as well.

AN took my car quickly & covered seat & flooring to prevent grime. Repair done on time with courteous service despite busy volume.

Outstanding results on my buying and experience in this dealership

The difference at this dealership is the people. Nick is my customer rep, and there is none better! He cares about my vehicle, and about me - that's what it's all about! Thank you, Nick, a five star worker and, most importantly, a five star person!

First they have two service locations on site, they never tell you which one to take your vehicle to resulting in delay. On the last visit for a warranty safety issue requiring a part to be ordered and a loaner they called at 830 am I returned call at 10 the loaner was only available until 11 on a Saturday from enterprise. Needless to say they returned my call at 12 making getting the loaner on Monday inconvenient. On my first inspection for my new car on the last visit I found they never latched the hood. Both of these are on the truck service side so at this time I would say not impressed.

Picked up a 2020 Toyota Highlander Limited at the end of March 2020. I will never buy a vehicle or lease from this dealership ever again! When I turned in my 2017 highlander lease. Dale asked how many payments I had left. I specifically told him I was unsure. Maybe 1 or 2. I told him I can double check online. Dale told me He can check in the system and whether it was 1 or 2 payments left, the dealership will take care of it. I signed a form that they will be responsible for paying the last payment. I trusted Dale that he knew his drop and that in fact he looked up my lease in the system and knew 100% there was 1 payment remaining. It turned out I actually had 2 payments remaining. I found out when I received my statement from Toyota finance. When I reached out to Dale via phone about the issue, he had a different personality. He spoke over me and his tone expressed nervousness. He seemed frazzled because he kept talking around in circles and said the system wasn’t working for him to check into the issue. I told him just get back to me. He did not call me back but he emailed me the next day stating we agreed on the last payment. Yes that’s what we agreed on, because apparently you look it up in you’re system and that’s what you saw. You were wrong though! People make mistakes, do the right thing and fix it! I called Dale back after receiving his response via email and he again rambled on and did not let me get one word in. I asked to speak to his supervisor and he hung up on me. I’m seriously disgusted on how any individual can behave in that matter. Days go by no phone call from a supervisor. I filed a formal Complaint with Toyota Corporate about this dealership. Customer relations manager calls me and says she spoke to the Dale and he denies everything. She stated Dale said I spoke to Chris the sales manager And none of this was true. She started to argue yes and be combative that this in fact is true. Mind blow again! Hung up and called to speak to Chris. Well Chris had no idea who I was and says we have never spoke. Wow! She said there’s nothing she can do it’s he said she said. What?!!! Incredible! My mind was blown! I was lied to and I trusted the sales person to know his job. Pathetic! How can you lie to customers and go home at the end of the night?? It wasn’t about the money, it was about the principle! End result.. I paid Toyota finance the last payment, minor wear and tear, and overage for mileage.

The car was serviced in a timely manner and I trust Toyota service that it was done O.K. I saw Tina inside the dealership who explained what was going to be done. When the car was finished the heavens had opened up raining very very hard. She didn't even falter, she said I will get the car for you as I don't want you to get wet. I'm 92 years old and don't walk as fast as she can. She certainly went above and beyond the service I expected. She is to be commended for her caring. I hope You will do something nice for her.

The service was good, we had an appointment for 9-40 and we waited for completion until after 1-00 oclock

Went in for 1st service appt on my 2020Toyota Corolla. Was very satisfied with the experience. Have been a long time customer and will continue to be one.

Long waiting time, high labor costs.

I have always given Toyota excellent scores. However on a previous trip to service my wife's 2018 Prius here is what happened. I asked the service writer two separate times if I put a new set of tires on her Prius will these Cooper tires get the same fuel mileage as the fuel saver factory tires. Twice she told me the mileage will be the same. Well our fuel mileage has dropped 12 MPG. If Auto Nation wants to keep our business I expect them to take the Coopers off my car and put them on a future Prius trade in. Install the factory fuel saver tires and charge us the fair difference. My wife and I have bought 12 new Toyota's from Fort Myers Toyota and now Auto Nation.

this is my third car with Auto Nation,always been pleased with sale and I felt they were competitive and easy to work with .Service with Tina is always friendly and timely and her advice has always been excellent.

I took my Rav4 in for its general maintenance check up at 28,000 miles. The Service Advisor assigned to me dropped the ball on his customer service skills, failing to keep me informed and updated with service information in a timely matter, I was left sitting in the waiting area for over two hours before I was able to find someone else to help me find out why it was taking so long, ( prior appointments the waiting time has been less then one hour) The second service advisor was able to update me on the status of my vehicle and continued to do so a second time. My original service advisor eventually shows after the second advisor to update with information that I already knew. From there I continued to sit and wait another hour and a half. When I was finally able to pickup my vehicle the paperwork was not ready, was told that it would be emailed to me. ( not knowing if I had a printer at home) I told advisor that I wanted paper in hand before leaving, once again I had to sit and wait for the paper work to be completed. I arrived at the dealership ten minutes early for my appointment and never walked out till almost 4 hours later. Considering the pandemic we are experiencing right now with Covid 19, I was disappointed that not all of the employees were wearing face masks. Including my service advisor. ,

June 1, 2020 AutoNation ~ Yesterday I brought my Toyota Prius - love that car! - in for routine maintenance. I am distressed beyond words that the most basic protections against coronovirus were not evident. I sat on a bench outside while I waited and by far the majority of staff and customers wore no masks - many had them hanging around their necks. When my car was returned to me, I did what I could with Kleenex and a hand disinfectant to wipe down the steering wheel, power button, and shift. I had viewed Toyota as polished professionals, but no more. Droplets of spit no doubt flying between the maskless customer pulling up for service, and being greeted at close range by maskless employees. AutoNation gives me the creeps. I went to Costco after I left Toyota and am happy to report that 100% - I purposefully looked - of customers and staff wore masks. Carts were being sprayed; plastic barriers in place. Vivian E. Berg

Roberta is an excellent salesperson. She is very professional, knowledgable, personable and kind. In fact, the customer service all around was definitely worth more than 5 stars. These people went over the top for me and making sure I wanted this car... speaking of The Car.... My car is amazing!!! By the way, be sure to check out consumer reports. The Toyota cars I researched are highly rated, and these cars are meant to run a very long time given they are taken care of (i.e. oil changes, tire rotations). Okay back to my amazing car!!! It's everything I had hoped for. It rides very smoothly, has 3 seat adjustments for the perfect fit, bluetooth ( I didn't even realize how much I wanted this until I got it), and so much more. It came all at an affordable price along with an extended warranty (thank you all for realizing how cost conscientious I was). Roberta showed me how to set up the bluetooth, etc, and told me to text her if I needed anything at all, if I had any questions she would help me! How awesome is that! Thank you all for your commitment to great customer service and making it affordable!! And did I say, I LOVE MY CAR!!

Got really quality service at this dealership. I highly recommend.

I like this service department. The advisor I dealt with, Delroy, is knowledgeable and accommodating. No attempt was made was made to sell me anything I didn't need.

My visit to Autonation Toyota was a very pleasant experience for me. There was no high pressure sales to do anything unnecessary as was in the past. With an appointment for oil change, I was checked in and out in less than an hour. Great job team!!!!

It took 4 hours to get a change of oil and do an easy recall with an appointment! . They said that there were people before me and they were short handed today. Well sorry but I should have been told that ahead of time. Typical of this business. I won't be returning. My time is important also.

Great staff and super friendly. Brianna was our sales rep she was amazing made everything possible for us to happily walk out with the car we wanted and a good deal Thank you Autonation and bri for your services.

I sold my car to AutoNation. I worked with Wayne, an excellent and warm salesperson. My experience was pleasant, smooth and easy. Also, when the shuttle wasn't running due to the prevailing circumstances, Wayne drove me home himself, which I appreciated.

I didn?t like the fact that I was there for 1.5 hours when I?ve had an appointment for a few weeks already. Maybe they should not over book themselves. Sitting for over 90 minutes waiting is not fun.

I was very happy with the way Toyota helped my handicapped husband. Our arrival and our departure were met with such dignity and concern for my husband that Denise should be commended. The quality of personal service that Denise extented to my husband and I speaks volumes of Toyota's employees. Thank you so very much ❤️

I have never been disappointed with their service department. I've owned 3 different Toyotas and they have always taken great care of me and my vehicles.

Great Job!! Tina !! Who always takes great care of the family and I is quick and efficient as always. Would love the shuttle options back! A service unavailable due to Covid. Overall? Perfect place to make an appointment n drop your vehicle off for car Service Repair's.

Never had any problems with anything serviced at Auto Nation Toyota. All happy to help you with any questions.

Great customer service....our RAV4 maintenance was completed quickly. Social distancing was enforced...

Set appointment for regular service at 7 am you will be in and out in no time.

Bernard was amazing! He and the finance team went above and beyond to get me what I needed in the perfect car with the perfect price!! Thank you again!!

I am very impressed with the repair department. They seem to care greatly for the quality of the repairs and check for things that are not required, but they make suggestions that are helpful. I really like my serice rep, Tina, who gives her all to every client. My Prius V is now 5 years old and I have had all regular services done by AutoNation since I bought it there. I am very satisfied.

Had a great experience with purchasing my new vehicle Thanks a lot to Dale Fortner for being professional in sales business , Highly recommend 5 stars ⭐️

20,000 mile service and like before Pamela was great she was professional and nice to deal with all my service will be handled by her thanks auto nation

From the moment we met Roberta to the time we left she was friendly informative very knowledgeable about the products, services, everything we'll be coming back to see her for our next Toyota purchase

Why in the world does it take 3 hrs and 45 minutes for an oil change, tire rotation and install a new battery when you have an appointment? Is the answer it would be twice that long if you didn't make an appointment?

Paid 300 to tow the vehicle there nothing was done to it. No refund no explanation. Horrible coustumer service.

Making an appointment at this dealership means nothing! Previous time I was there we had to leave. 2 1/2 hours past our appointment and the vehicle was still not in the shop. We left. We made the mistake of making another appointment. Waited two hours for the vehicle to go into the shop. If you set appointments see your clients at the appropriate time. Not waiting 2 1/2 hours past my appointment again. Happens all the time there I guess because they don’t seem to care

Took 3 hours and I was told 2 hours.

Overpriced and not nice

The whole process was comfortable laid back and no pressure.. The salesman that help me i cant say enough about him . i went to other dealerships and was judged before i made a choice... This salesman let the deal play out which ended in great buy..👌

So far we are happy with Autonation services, Shelly is my service adviser and she is professional friendly and very helpful, we are lucky to have her taking care of our cars.

Shelly was amazingly helpful. No charge of an inspection. I really felt like the team is there to fix cars and not upsell fluids.

Did a factory recall to my Corolla. Was not happy with my service rep. She did not give me any updates, or even talk to me when I brought car in, and it took longer twice as long as I was told it would when I made the appointment.

I started off absolutely loving this place. My service is always done here. I brought my truck in for maintenance this past week and to find out it needs a vaccum pump which is on national back order. I was allowed four days of rental starting tues. On wed my service adviser Tyler stated due to it being unsafe to drive and part on back order he would try to get 10 more days approved. It is now Saturday and have heard nothing. As a matter of fact I have called 4x today looking to simply see if rental has been approved or not as I AM NOT paying for it and will gladly drive my truck as I have been for 4 months with the issue needing to be fixed. I also needed to get things out of my truck. I will be picking my truck up Monday and taking my business elsewhere. I do not care the cost to fix my vehicle I care about customer service and it has been the worst due simple lack of communication. I tried calling today at 830am, 1230, 305 and 515. No call back. The receptionist also just told me this last time that the service department is now closed till monday.

service is great.The staff is friendly

very bad I don't like it Atlanta Toyota of a used to be

Daisy awesome sales associate, good customer service and knowledge of the product. Thank you for a great experience

glade to see most of the help had a mask, patrons for the most part did the same. Seating was spread out . Rav 4 took a hour and half to a safety inspection. Delray did a good job of checking in and out.

(Translated by Google) Excellent service, good information with what we need for our car (Original) Excelente servicio, buena información con lo que necesitamos para nuestro carro

We've been customers here for two years. Service has been dependable and friendly. The changes that I noticed because of Covid-19 were positive. Staff wore masks. Chairs in waiting area were socially distanced apart. One suggestion: perhaps I missed them, but I didn't see any hand sanitizing stations for customers. This might be something to consider.

Thank you for a very good service experience. Denise was an excellent representative for Toyota.

Don’t lease vehicles here. General manager hid when I went to talked to him. I had several emails, calls, and visits were they do NOT fix the issue. They redirect people to a "customer care" manager who does nothing . They will lie and make you feel like you were in the wrong. DO NOT GO THERE!!!!

Not only did I receive the most competitive pricing from here, but entire experience was smooth and seamless. I'd recommend asking for Kevin.

My advisor Nicholas H. always goes above and beyond in his line of service! Today after my service was completed and Nick was handing me over my car, I noticed inside my car there was a spider the size of a small country. Nick was kind enough to get the giant spider out of my car!!! I personally will NEVER forget this, mainly because I hate spiders! He makes a process, like bringing your car in for service, seamless and easy. Thank you Nick H. :)

My service rep there is named Dan and he’s been taking good care of me for about three years now, I highly recommend him.

Customer service person did a good job explaining repairs needed.

Every time I come into this place for routine maintenance on my car they tried to get me to spend more money. I'm paying for a tire protection plan and now they're telling me that one of my tires is not covered under that. So I have to pay for the tire on top of paying for a plan. Every single time I come in here it's like this. I will never buy another vehicle from this place and as soon as Walmart open their service center I won't be coming in here at all

Brought my son's car in for an oil change picked it up with the check engine light It was?NOT on prior to taking it in was told the light came on due to an electrical issue no effort was made to reset it VERY poor service

Had my daughters Corolla in for a recall, process was fine, evidently the recall required some tie wires to be used in the process as a handfull of cut tie wires were left in the passenger seat and floorboard. I opted not to take the "$29 sanitize cleaning" or whatever is being marketed due to the covid money grab, perhaps if i did they would have cleaned up after themselves......

I normally get my car service through Auto Nation. I was not happy with this experience. I used the oil change sticker in the window as a reminder to follow up with the next oil change well they forgot to change it. They forgot to reset the tire pressure light. It was very annoying since I got half way down the road and discovered that sticker was not changed. I started back on my way home and discovered the tire pressure light was still on. I just felt if you rotated tires and filled them with air that should be an automatic reset on tire pressure light on dash and same on changing the sticker for the oil change. If you changed the oil wouldn't you change the sticker? I was just very annoyed because the whole reason for the visit was oil change and tire rotation.

Outstanding service. Nick was my guy. Honest, thorough, and puts me at ease. He showed me my tire, explained the situation to me. I never feel taken advantage of when it comes to service and pricing.

The only reason I gave them one star is because of the service advisor that checked my vehicle in for service. I have a 2020 Rav4 with 544 miles on it. The vehicle appears to have a slight alignment problem. I asked to have the alignment checked and the Tow-in adjusted to center the steering wheel. I was given a long story on how the service manager would have to drive the vehicle to determine if the problem does exist. After a Three hour wait the vehicle was returned to me. I was told an adjustment was made. After driving the vehicle it appears the problem was not corrected. To make things worse the vehicle was returned to me with the same odometer reading on it as when I checked it in. I guess the test drive was around the parking lot? I believe they just parked it out of sight and returned it to me after a few hours because they didn't want to do the service. Maybe I should have bought the $30 Lysol spray.

Orlando, my service person, was amazing and did the right thing by breaking everything down so I could understand why I should do one thing and not the other.

Joshua was amazing he was so detailed and nice, he made my shopping experience one of the best!!!

My car needed towing and my wonderful service rep Brizy helped me out greatly. The car got to the service center, Brizy oversaw everything and kept me informed, and she drove it back to me two days later. Purrs like a kitten now. Hooray!!

You could honor contracts signed but Auto Nation only wants numbers & sales.

Very professional service . Kept up to date on everything. Will return for sure

So we go in to purchase a new sienna and we drive around to see them. We could not find any so my wife walks in and asked if someone could help, the woman in the front tells her that she has to go to the other side by the trucks. So my wife asked is there someone who could help me with it, the woman tells her sorry we are busy right now. Now I had told my wife coming to this dealership was a bad idea. I made the mistake once purchasing a vehicle there. And turns out I was correct.

I saw what I thought was an amazing car purchase opportunity and reserved the car immediately. Over a three day period of continued email and phone calls I was advised that the car would not be transferred to a dealer closer to me and that I would have to come to Ft Myers (from Miami/Ft Lauderdale area). Sales rep nor manager would provide photos of the car saying that the car had not been inspected yet (over three days). During 2 phone calls the morning of my two hour drive I was assured the car would be there and available. When I arrived, I was finally shown pictures and asked to wait for an hour for the inspection and then told the car did not pass inspection due to overheating and the car would be salvaged. In the interim I was advised of other cars available at twice the price with higher mileage. The car STILL shows available on their website. Can't help but to think the old bait and switch routine.

We have purchased 5 cars from Auto nation Toyota with the same salesperson Roberta Billings. She is very efficient and agreeable. Easy to work with

Mr. Delroy One of the best advisers ever Great guy. Friendly, professional and honest

I will never buy a car anywhere else, but at Auto Nation of Ft Myers. I love this place!

First when making an appointemnt for the recall, I was told 4-5 hours That was incorrect it ended up about 2-3 hours I inconvenienced my son to pick me up and drive me there. I would have liked to have made a choice of waiting or not Otherwise good so far

Detailed description of maintenance to be conducted. Expense proved exactly as quoted. Comfortable waiting room. Maintenance representative was very friendly and professional.

I had my car serviced at Toyota Ft Myers yesterday. My service writer, Greg Fleming was GREAT!! Greg has for many years been honest about what I need to do to maintain my car. I will continue to to have him take care of vehicle.

Excellent service. Very courteous personnel.

Even in these difficult times, the Service was excellent. Thank you for being so efficient and professional servicing my truck.

Excelent

My experience purchasing my 2014 Acura TL special edition was fantastic. Working with my sales person Xynthia, and the finance manager Bill was an absolute pleasure. This is the second vehicle I have purchase from Autonation in the last 3 years, with hopefully many more to come. Service was prompt and easy. Love the car!

Jazmine is Awesome Sales Person she is kind, patient , very helpful Brandon is Amazing make sure you get the vehicle you want he will definitely work it out if you wanted or need vehicle Auto Nation is where to go corner of Fowler and Colonial yay ?

Wesley was great! I wasn't planning on buying, it was my first time looking around when I decided it might be time for a trade. I really appreciated that he was honest and fair. I hate car shopping because I don't like to play games. He was very patient when I was having trouble choosing between two models and went over the pros and cons with me. I highly recommend that everyone who needs a car should go see Wes!

I recently purchased a used vehicle here. The price listed on Auto Trader was not the price (higher in person) I got when I was at the dealership. Once I got accommodated for their mistake the folks were cordial and the car is excellent.

My Service Advisor, Delroy Always Goes Above And Beyond!

I purchased a Mustang from Auto Nation after seeing it on Auto Trader and other sites. After deciding to make the purchase I was presented with an offer sheet with a price hundreds of dollars higher than advertised. I was ready to walk away. A sales manager was brought in who apologized saying the price had been changed. Resisting, I objected strongly and they did make it right. I love the car and am satisfied with the final result.

Very smooth operation from arrival to finish. Good virus protection at the dealership.

From start to finish, my experience was sterling, Roberta Billings is awesome, she is warm and friendly, knowledgeable and professional. Roberta went out of her way to make me feel welcome and was able to address any issues I may have had. This is my second rental from your dealership and I recommended you to friends. Your manager walked me through the paper work with patience and made sure that I understood what I was signing. He was a gentleman. Thank you for a great experience!

Mrs. Miguelina followed up our need to buy the vehicle we wanted and, we could get what we wanted with a win to win deal. Thanks!

It appears to me that scheduled maintenance at the dealer is just used as an opportunity to "Sell" more services.

Friendly personnel- great service! Good location for Dealer-ship!

All my issues were handled in a professional manner

They made it so easy, from sales to service. Financing was a breeze. Thank you AutoNation.

Went for a recall appointment. Mark was pleasant and very polite and informed me of the process and timing.

Everyone one wonderful to deal with car was cleaned and better than when I brought it in. The salesperson we bought the car from a year and half ago even came over to say hello and askhow er are enjoying the Tacoma. Left feeling very well taken care of. One of the reasons we are Toyota Fans. Thank you crew at Toyota Fort Meyers

Everyone is very nice. All my questions are answered. If there is something that needs to be done I am shown what the problem is. Sitting areas are clean.

Amazing experience all around! I recieved a call from Miguelina Stebbins about lowering my interest rate and made an appointment to come in. I had explained to Miguelina that I wanted to trade my car in and get a Toyota Tundra SR5 due to my family getting bigger. So I arrived to AutoNation Totoya Fort Myers for my appointment with Miguelina to discuss about the trade and getting into that truck. She got an appraisal for my car and took me on a test drive in the exact truck i wanted. I also spoke to Eric Jacobs who spoke to me about numbers. Eric was able to get the monthly price and APR lowered 3 times and brought me the best price and APR I believe he could. Process took a while so Miguelina was so nice that she bought my pregnant wife some food. I did not expect to leave in a truck when I walked in. I am now a proud Owner of a Toyota Tundra SR5 thanks to Miguelina Stebbins and Eric Jacob!!

While the service work itself was exemplary, the wait time for oil change and tire rotation was unacceptable. Two and one half hours wait time for this type of service seems excessive when an appointment was made in advance. Customer satisfaction could be improved if you offered evening drop off with key drop and a call to pick up when ready. Customer satisfaction would be increased if there were more options to meet customer expectations. Very few want to sit around a service area for two and one half hours.

When I arrived for service I was immediately taken care of. I was told where the two different lounges were and when the care would be ready. My car was ready before the estimated wait time. I signed some paperwork and left. This was an excellent experience plus I love my new car. Roxanne Lawrence

Shelly is a very nice lady and is attentive to the customer. She is a pleasure to deal with.

Purchased a 2020 Corolla Hybrid. Great vehicle and warranty on batteries (10 yrs, 150,000 mi), good price. A couple disappointing issues: 1- Financial officer should know when to back off from insisting on the purchase of additional insurance policies and/or maintenance plans, almost walked out without completing the purchase. 2- Lack of spare tire on Hybrid vehicles needs to be advertised up front, specially to "new-to-hybrid" customers. Road assistance and fix-a-flat kit included with the purchase do not replace the benefits of a spare.

It was a wonderful experience buying a car from autonation. Joe the salesman was very professional and caring. The delivery of my truck was more that I could ask for. I I’ll recommend AutoNation to my friends and family. Thank you for such a positive experience.

Had my vehicle service by Brizy. She was great!

They did a great job repairing my sequoia. Thank you for helping me.

My name is Steven I want to Toyota just to get a Appraisal and I meet an amazing person her name is Miguelina and help me get a great 2020 Tacoma truck. I'll send friends and family to her and Richard Miller he a professional finance person that help me understand all the paperwork and financing of the Tacoma it was a great experience.

I can't say enjoy words to express how great the experience was. My salesman Kris Temkin and his manager Jeff Young were excellent and have so much patience. I highly recommend using Toyota of Ft Myers they go above and beyond to make you happy. Thank you so much!

Great service, was frequently updated via text about the status of my truck

This dealership has wonderful sales and service people. I?m treated with courtesy and respect every time I visit. The service can take a while during busier schedule times, but everyone there is nice and welcoming. Comfortable seating area.

I have requested to be contacted by this dealership twice In the last 7 hours through their website . Either no one is minding the store or they are so busy that they have no time. I think the former is true .

Best car buying experience I have ever had! Lisa with online sales took care of me and I would recommend her regardless if you found the car on their website or walked in to take a look at current inventory. The staff was incredibly friendly and not pushy what so ever. If I ever need a car again in the future I will look no further the autonation Toyota!!! Thank you again Lisa. I hope you are recognizing for your wonderful personality and impeccable service.

The staff at AutoNation were extremely friendly, supportive, and patient through the process of purchasing our new vehicle. Christine, our sales representative, was extremely professional and courteous. Car buying can be stressful but the team at Autonation made it much easier. Thank you all for your hard work.

The customer service experience was amazing! Pamela Carter (in service/repair) was knowledgeable of all aspects related to our Tundra. She took the time to explain everything and was well versed in what we needed to expect. We were updated throughout the process of the repair and kept in constant contact. We couldn't drive the truck any further and I was a bit apprehensive of leaving the truck with tools and equipment, over night. She opened up a bay for our truck to be held, overnight. All in all, it was a great first time, experience. As an operations manager of a small business, I always acknowledge the workers who provide exceptional service, Pamela is a great asset to AutoNation Toyota of Fort Myers!

My hum indicated a battery problem Toyota checked my out --- said no problem rotated my tires and sent me on my way-- - good time good service thanks

As always, I appreciate Tina Becker’s careful attention to my car’s needs. She follows up on any issues that arise. She deserves the 5 star rating.

Competent and professional. Worked to reduce the cost of repairs.

Servicing was a pleasure. Great customer service. Pricing was fair. Service completed on time.

I love the service and looking out for one another vehicles. I have been a member since 2007. Will continue to go back when necessary. Thank you Toyota for your services

I will never purchase another vehicle from this dealership nor will I recommend them to anyone. Management has clearly developed a hostile culture in this company. “Take my deal I’m offering you or get the hell out” I purchased a new truck this past January from salesman Kris Temkin and when my son decided he wanted a new Tundra I took him to see Kris, what a mistake. When my son rejected their offer for his trade Kris became hostile and told us to get the hell out. As a senior citizen I was embarrassed and felt threatened for my safety. A complaint was made in which one of Kris’s buddy got on the phone and pretended to be a manager. A written complaint was sent to the General Manager in which there was never any call back or investigation. This sends a clear message that they don’t give a dam about the customer and they do support a hostile environment. BUYER BEWARE!

Tina is awesome. they are very easy to work with.

Pull in. A young lady comes over and puts a number on my mirror. Says to go in and Sylvester will help you. Walked all windows inside, and no one else greeted me. I went back out and stood by car for another 15 minutes. Then a girls gets in car to drive in back. I asked her to wait, because no one has written up a ticket what I want done. She says oh, I will get someone. Another girl comes out, asks me what I need. Oil change that’s it. Then someone comes out again in 10 and takes it back. After an acceptable time, I see it driven out and parked as I assume done. When I go in towindow of young lady that helped me, I waited as she was on computer and phone I waited patiently, and then she is still on phone loading up her purse as her shift was apparently done. She walks by me and says gentleman next window can help me. No sense of urgency for customers in the 1 1/2 hours I was there. When I get in my car, light comes on saying maintenance required. That’s why I came in for oil change in the first place. Had to go back in and ask someone to come out and reset it! No one seems well trained about what they should do? Very disappointing!

Thanks to Josh, Randy, and Keith for their patience and flexibility with my first car buying experience!

Excellent service, thanks 🙏

Thanks for a great experience, every one has been so helpful from Chris, Liz, Shelly, Nick, they are all so helpful and accommodating.

Bob the manager is extremely unprofessional. I will never buy another car from this location.

Neylinn Thank you so much for selling us the 2020 Tacoma, we're so thankful that we could make it happen. And thank you to go above and beyond for outstanding customer care! Please look no further and go see Neylinn,she will advise in the right direction. Again, Thank you!

Kevin (Salesperson) and Christian (Financing) were excellent. Couldn't ask for any more informed or helpful staff. Very satisfied with my new Corolla, and the service I received

7 years of great service, no complain especially with my recent purchase, was very happy with mr Dale Fortner. Very nice and pleasant person to work with, I felt very Bless this time, I think God did place him in my life as my sales person. Thank you Dale.

Everyone that works here are all super nice and helpful! Even people that I was not dealing with directly still went out of their way to talk to me, making it a really pleasant experience. Josh was the salesman I was directly dealing with and he was amazing. He was so willing to help me get the car that I wanted at an amazing price. He was an absolute pleasure to deal with. I didn't feel any sort of pressure about buying a vehicle from him. I felt that he was genuinely interested in making sure I was getting everything I needed in a vehicle before I bought something. I love it when I can feel comfortable around a car salesman because most of the time I just feel nervous. He definitely made the whole experience awesome for me! I also dealt with Jeremy when finalizing the deal and signing the paperwork. He was very kind and amazingly patient with me. He worked really hard to get me the best deal with financing and he helped me get the best warranty that fit my needs. These people are amazing!

Good service, and great service writer Dan always takes good care of my car

Orlando Quiñones lo mejor en atención al cliente

Tried to purchase a new tundra today and our salesperson Kris Temkin was beyond rude. After using the word “asinine” to describe the offer he was giving on our trade in, he became emotionally unstable and told us maybe we just needed to “head on out” then yelled at my senior father that he “doesn’t want my truck”. The same father that purchased a brand new Tacoma from him 4 months ago. After calling and speaking to the “sales manager” which was clearly just a fellow co-worker of the salesperson, I was informed by him that my father and I were in the wrong, and it’s “obvious why the conversation went the way it did.” What a joke. If you’re looking to buy a new Toyota go anywhere else. These guys apparently have an acceptable workplace culture of raising their voices and being disrespectful to customers.

My Advisor Dan Dixon is a no pressure Service Advisor. I came in for an oil change and he had my alignment checked. It was was out and he and the Service team corrected the issue. I saw the before and after computerized chart. All checked out perfectly and the vehicle even feels newer. Thanks Dan! 5 stars!!

Good service good communication. My car was picked up and returned. Jackie was terrific. Got me a fair price and was very cheerful and cognizant of my needs

Worst customers Service experience ever! I will never bring my car back or tell any of my friends and family to ever bring their cars to be serviced or purchased or sold with AutoNation! Liz in customer relations has no idea how to relate to the customer .... only tell them they’re wrong for their concerns! My car was brought in on a warranty claim I repeat warranty meaning you’re trying to make something better and you guys have only made it worse! Never again!!!

I just totaled my jeep and having to get a new car (and the experience that goes with) was not something I was looking forward to. Started process online, was picked up from home in car I selected and was out of there in an hour! Everyone's experience should be like that! Super friendly with no fuss!

I had a problem with my tire( nail), they assessed the problem quickly, provided me the cost ( with discount, because tire was purchased at Autonation). The service was provided in a timely manner. Also caution was displayed secondary to the guidelines for CORVID- 19.

We were spending a few weeks in Florida and the alternator quit. AutoNation was close to our location so we stopped there. Our vehicle had to remain over-nite, but we were furnished a vehicle and were very pleased with the service.

Greg is very knowledgeable and friendly! He has taken care of my vehicle for years.

Shout out to Paul Columbus and his finance manager, they were really helpful, patient, and understanding. I purchased a 2020 Toyota Tacoma Double Cab Off-Road V6 AT with a 6 foot bed in Barcelona Red. My credit union denied my payment the first time I drove from Hialeah to Fort Myers 140 miles (each way) because my bank didnt allow echeck transactions, me and the finance manager at AutoNation Toyota Fort Myers were on the phone with the credit union for over an hour and we tried to get them to lift the $10,000 debit card limit so we could process the transaction as a debit card purchase but they wouldnt do it so we tried doing a wire transfer but the credit union wouldnt do that either so we tried an ach transfer but the credit union wouldnt do that either so I told the finance manager that I would be back in a few days with a cashiers check to purchase the vehicle. The finance manager was really helpful in trying to find a solution and Paul Columbus is an awesome salesman who really made me want to come to this dealership over all my local dealerships, he really made the 140 mile drive each way worth it. Paul Columbus held the truck for me while I got things sorted out with my credit union and he helped me to finally pull the trigger on buying the truck that I wanted by making sure that all the doubts that I had were taken care of and doing everything in his power to make me happy. The truck came with some really cool little extras too which made me happy when I noticed them like free tinted windows, free paint protection film to protect the truck from scratches on the areas that get muddy like the bottom of the truck, the door handles door panel, and it even came with free Weathertech mats. Paul Columbus made sure that all my questions about the truck were answered, he showed me how to use all the features of the truck, we test drove it, and he even contacted me the day after to follow up with me and make sure that I got home alright and to ask if I had any more questions. I have to say that I am really impressed with AutoNation Toyota Fort Myers, you guys are the best!

very great service Shelley is the best advisors. she goes above and beyond for her clients. very trustworthy

The service was first-rate. I was satisfied with everything!

Good service and very kind employees. Thank you for taking care of my airbags.

Tremendous customer service!! Jose was a fabulous sales man and Brandon was absolutely wonderful finance manager! No exaggeration here!!! Highly recommend!!! We purchased this car online and they delivered!! Wow!!

they replaced radiator which was somewhat unexpected as they uncovered a leak early on

Greg Fleming is always a great resource for when your car needs service . I truly appreciate his honesty and care he takes with his clients. He is why my entire family continues to go to Autonation. Thank you Greg!

Great service for the last 8 years. Always quick and the right price.

It took a little while for auto nation to locate my particular color and interior of Highlander and Frank Shorff was able to locate it

Your doing a great job , and I appreciate your work. Thanks Greg!

We had excellent service and it was fast and easy, I thank Mr. Gregg for his attention. Thank you very much

10,000 mile check up, service advisor Jackie was professional, knowledgeable and fun to work with. Wait time was half the time expected. Great job !

They were very courteous professional and helpful. We were told it would take 2 to 4 hours to complete the repair it was finished in an hour and 20 minutes

Friendly, professional staff, great service, and you are treated as a friend.

Great Service, Very competent, fair prices,

I had my 2013 Rav 4 service on 3/25 at 3:15 pm ,my advisor was Sylvester Jennings. It was my pleasure in meeting a genuine person. I know now that I could trust in someone recommending me the neccessary repairs to protect my family. Thank You Sylvester, hope to see you soon

Excellent service thank you very much

was there yesterday for the airbag/seatbelt recall. great service. will b back soon for the fuel pump recall.

Shelly was amazing. When I go back I will only deal with her.

They have an awesome staff and I?ll Recommend any of my friends and family to check them out

My vehicle was repaired in a timely manor, works great very happy with the service.

VERY FAST SERVICE...ONLY TOOK 1 HOUR

Denise service rep through Excellent !!!! facilities clean all employees friendly courteous

I have NEVER had a bad experience with Auto Nation Ft Myers

Service was fast and Orlando was very good to work with.

Greg Fleming is an outstanding service adviser. I have trusted my 2009 Rav4 servicing needs to Greg at AutoNation Toyota for over six years. Greg always makes sure that I know exactly what will be done to my car, what "out of the ordinary" things need to be done, and how much the options will cost. He is concerned with safety first, always making sure I know when it is time for new brakes, new struts and shocks, new tires, etc. He is always extremely friendly, knowledgeable and helpful. At this point my beloved Rav4 has over 180,000 miles on it and, thanks to Greg's recommendations, It?s still going strong. I know that many look for less expensive servicing options outside of the dealership, but I feel much more confident knowing that my car is being well cared for by professionals who are especially trained to service Toyotas.

Unprofessional. The picture says everything by itself. La foto habla por si sola sobre el poco profesionalismo de sus mecánicos.

Nice and friendly people to work with and a very clean comfortable waiting area.

Autonation is so consistenly good. They are very professional. The technicians pay attention to detail. From the moment you walk in you feel peace and tranquility. I have always enjoyed their shuttle service coming handy specially in the challenging times that we live in. They always have my back. I would not go any where else.

I was in and out in 1 hour for an oil change and wash.

David is a perfect gentleman, knowledgeable, patient, and thorough.

Dan Dixon was my service advisor and as always it was a pleasure working with him. He takes good care of his customers. Very satisfied.

You are wonderful to work with and you called me so I could have the best care for my car 😊 Thank You so much

This is my second car with Auto Nation and by far the best experience from start to finish.

Great service. Lisa was awsome made me feel welcome and it was a great experience. Highley recomend buying a car from them.

Timeliness of service, work done efficiently and well. Great customer service from the representative.

Went in for my 20K oil change. they were courteous, helpful and got the job done promptly. the coffee and bagels were also appreciated.

Very smooth service! Mrs, Garcia was professional and very informative on the service needed. Great job all around

Awesome service Denise kept me updated the entire time, sent emails and left voicemails as well.

I was greeted by Dale Fortner who was very knowledgeable of the cars on the lot and went above and beyond to help me find the car i wanted. I will definitely recommend this to friends and family who are interested in a Toyota.

Great experience getting a repair done at AutoNation. Tina is the girl to see. Told Tina I had limited time and she said I will get with you soon. She was awesome. I have always received good service at AutoNation.

These people are crooks will take advantage of the elderly was my first time there and my last so when you get ripped off remember you read this

Dale Fortner was our sales person at the AutoNation in Ft Myers Florida on March 7th, 2020. He went above and beyond helping us with the purchase of our new truck. He made the process quick and pleasant. Everyone involved in the purchase did an excellent job.....and we thank you !!!

First time there & last!! they are crooks!! took advantage of my wife!! when you get riped off remember you were warned!!!!!

Amazing overall experience! Customer service was great!

The sales staff, particularly Daisy, and the entire service team, went above and beyond to make sure my experience was great.

Excellent customer. Quality work on car.

My car was ?in the shop? for two weeks plus. When I went to finally pick it up it was absolutely filthy. I took one look at it and commented on that to the individual who had driven it up. He said, in a sort of surprised way ?OH, do you want me to wash it? NO! I said. I just wanted to take my car and get out of there. The Toyota dealer I usually go to ALWAYS as a common courtesy washes my car. It?s a given. Not Autonation. On the flip side the customer service rep was awesome.

very easy people to work with

My 1st oil change. Made an apt for service at 11:00. They finally Took my car in at 1:15 Done at 1:45. 2 and 3/4 hours I waited. With an appointment!!! Ridiculous !!! Won’t go back to there again 👎

I felt pampered from the time I arrived for our routine oil change. Washing the truck, and delivering it to us was awesome. Brundtland was so professional. We will use this dealership again.

Very good service My service was only 45 minutes for an oil change

AutoNation provides great automobiles, very good pricing and excellent service!

Nate Baptiste our salesman went out of his way to make sure we got the car and terms we wanted

Great service will return to this dealership again

It was a good experience but especially the service on the phone

Our salesman Clint Simmons was great.He wasn't pushy or agressive.He was very helpful and professional during the whole process.

Very good service and very friendly staff. Greg is exceptional.

It was excellent service to has being the first day.

Excellent customer service. Very timely. I was able to schedule my appointment so that it worked in my schedule.

Friendly service dept., clean facility, reasonable wait time for serving our vehicle with explanation of repairs needed.

Greg was very polite same he staff, timely with the vehicle.

Hand an appointment at 11:30 am just for an oil change and hybrid system did not get out until 4pm. There is no point in making appointment. I will to have reconsider where to get my oil change next time.

Convenient & easy to set up appointments for service, the staff is friendly & helpful... Excellent customer service

Easy buying process. No pressure.

Delroy did a great job of keeping me informed and meeting the time estimates for my service.

Had an amazing experience with Roberta and Richard

I was not happy waiting three hours fifteen minutes for a tire replaced!!! Ridiculous!!

never will I buy another car from auto nation, their warranty does not last 2 days and will not cover a 75 cent fuse, I complained several times, bu nobody give a hoot

Had an amazing experience with Roberta and Richard

Our agent Adrian was amazing and Finance was quick and painless.

Our agent Adrian was amazing and Finance was quick and painless.

good service and friendly people and special thanks to my sellers Daysy

Mark T was very helpful in the service department. I was able to bring my Camry in the same day I called. He kept me informed with updates and made sure my vehicle was fixed that day. Thanks!! 😁😁

I had an oil change here, and the customer service was fantastic.

I purchased a Certified Used Prius 2 months ago. Yesterday, the battery died. I brought the car to the service department, and they told me I needed a NEW battery and "That's what happens in Florida". Supposedly they did their "160 point inspection" prior to my purchase of the car. Evidently, they missed the check on the battery. Rather than replacing the battery, as they should have, they wanted to charge me $212.00 for a new battery. Again, I purchased the car 2 MONTHS AGO. I went to the sales manager, and he said "This is over my head, I can't tell the service department to replace your battery", But I'll have the manager above me call you in the morning. This is the second car I have purchased from AutoNation in 2 years. I WILL NEVER GO BACK AGAIN!

Great service. I love my 2020 Camry Hybrid. The salesperson, Daisy helped me. Also hank in finance. I couldn't have asked for a better sales team.

We have bought two Prius vehicles at this dealership and have always maintained service with Toyota either in Fort Myers or in Santa Fe. Recently, I stopped into Toyota Auto Nation in Fort Myers and was told that the tires I bought at the Santa Fe Dealership were not covered under the same warranty. After some discussion with the service rep Cindy Vespueth and her manager, they went into true service mode. They ordered a matching tire to the ones I had purchased, and while awaiting delivery of the tire, they rented a vehicle for me so that I could get to classes that I teach. Since I travel on I-75, I needed tires that would sustain higher speeds than the spare doughnut could be driven on. Not only did they make sure I had safe transportation, they got the warranty issue worked out with no additional cost to me. Our next Prius will be purchased and serviced here!😊

We purchase a new Toyota Corolla,I love love our salesman James Mcmiller he is awesome everyone was great I recommend James to anyone, I want to thank everyone for helping us out a great place to purchase a vehicle 🚗 ❤️

I was very comfortable with the entire experience of buying my new truck at Autonation. I never felt pressured to make choices or decisions concerning my needs or desires. I would recommend the dealership to anyone looking for a vehicle or service for their current car.

I was satisfied with the latest repair to my 2010 Avalon. But it seems that for the last two repair/maint to this car, the steering wheel and /or driver's door was left dirty with black oil on it.

Brought my car in for service on this visit. The timeline given by my service adviser was spot on and the service was fully explained when checking out. Nice job!

The service was efficient and fairly quick, which I appreciate.

Paul Columbus was very professional and knowledgeable in my purchase of the RAV4, this is my second purchase from him in one year and I hope to purchase from him in the future.

I went in to purchase a Toyota after doing some research of my own on the models. i scheduled an appointment to go over the vehicles i was interested in with the sales department. When I arrived no one could tell me where the Jerry gentleman was or that he actually working there. it took about 20 minutes to find who and where this guy was. once we got to the correct area another sales person approached us to snipe the referral. this person had no knowledge of the product line told us the XSE hybrid was the top of the line model that Toyota makes... Why would there be a limited if this were the case. walked in to talk about the numbers and then we were brought over to Jerry who added from a 36000 car 5000 to come to a total of 41000 out the door. He then was shocked that i was offended by the pricing we were given. asked to speak to a manager and then no one came to the table to discuss. we left and since then i have been called emailed and texted several times asking for how my experience was. yet when i ask to speak to the general manager i only received a call from the sales manager. i purchased a car already and i am still looking for one for my wife. When I told Bob, the sales manager, that I purchased a Toyota. He cut me off said it was a big world out there and then hung up the phone. I have still yet to receive a call back from the general manager and or an email from him. its lovely how you buy a Toyota product... still need service for the vehicle and the company presents themselves in this manor. especially when i still have another Toyota to purchase...

On day 3 of owning my 2020 Rav4 the "check engine " light came on. Unfortunately this happened on a Saturday night. When I contacted the dealership on Sunday I was treated very rudely and received no help whatsoever. I was able to get service on Monday and after 3 days I was back in my car. I have had conversations with 2 people with the dealership regarding the rude and disrespectful treatment I received. Both of them promised to get back to me and now 4 weeks later I have heard nothing from them. This is not the customer service I expect from anyone let alone a company I gave so much money to. They gladly took my cash, but when it came to deal with a problem they are no where to be found.

Every thing that I wanted done was completed to my satisfaction.

Always the very best customer service and quality work. I wouldn't have any car but a Toyota and I wouldn't ever buy it or have it serviced anywhere but Autonation Fort Myers.

We have depended on Fort Myers Toyota for service for 16 years. Dealership service is more costly than many independent shops (but not all) and this one goes the extra to earn that. From a simple oil and filter change (they have Pennzoil Ultra ? my choice in motor oil) or those annoying intermittent problems, they try to drill down and solve the issue. I want our Toyota to be in the best condition possible for my wife and family to drive, and I believe they get me there. Buying a car there is not as smooth as getting service, but we have purchased three cars from them. We recommend this dealership.

AutoNation Toyota had a slight problem with my oil change but made sure I was a happy customer before leaving. David Truckenmiller, Cape Coral

I had a 445pm appointment for an oil change and tire rotation. There was hardly any other customers there and it took 2 1/2 hours.

hace 2 minutos Compré un toyota sienna 2011, un sábado, el carro estaba en autonation de miami, me lo trajeron el lunes y me lo entregaron el martes a las 5 y media de la tarde, me dijeron que tenía solo 5 dias de garantias, el jueves se rompió el aire acondicionado, lo lleve para atrás y me lo mandaron para servicio, allí estuve por 3 horas más o menos me dijeron que tenía que pagar yo los gastos, les dije que estaba dentro de los 5 dias de garantía, llamaron al maneger y el dijo que ellos no pagarían ni un dolar, al final me tuve que ir con mi carro acabado de comprar roto y encima en el taller se me perdieron 5 dólares que tenía en el auto, No le recomiendo este dealer a nadie, son unos estafadores, Y ladrones, encima me querían dar un 9 % de interés, con un credito que yo tengo de 757, al final me fui para suncoast pedí un préstamo y me dieron el 3,25 de interés y me quede Pagando 177, al mes, NO LE RECOMIENDO EL DEALER ESTE A NADIE, SI NO QUIERE TENER UN DIJUSTO, NI LO VISITE, BUSQUE OTRO DEALER, y al que le pueda interesar en el dealer mi opinión, me pueden escribir a este correo, melomusic67@yahoo.com y le contesto, si quieren una entrevista se las doy, siempre y cuando sea para resolver mi problema, ya he perdido mucho el tiempo con ustedes,

Prompt efficient service pleasant waiting room Comfortable chairs;Wi Fi available at no charge

I have a 2016 Highlander limited. Have taken here for both service and fender bender. Never again . Did not fix problem in service. Body shop doubles price on repairs. Stay away.

The buying process was painless and professional. My trade-in was priced fairly and the used vehicle I purchased was also priced fairly. Jose Cauceglia was my internet agent. He was easy to deal with without any pressure.

My service was very efficient. Delroy was professional and informative.

Tyler was very polite and friendly. He answered all my questions. He was wonderful

The best part of the service experience at Auto Nation Toyota of Fort Myers is the professionalism of my service provider, Shelly.

My service was above and beyond. The service rep was outstanding in explaining all details about service and my car. Thanks

Cynthia was courteous. It took longer than I expected. The waiting room chairs were very worn and a sore eye on the dealership.

Service grate start to finish.

Excellent experience all around. Brianna and Tom were great help! Richard the financial person was very very good! Thanks to you all. My only other comment is that Toyota should really consider making a GREEN hybrid SUV!

Just bought my rav4 limited and they were awesome help. Edward is the best

Best service tech I have ever had. She follows up efficiently. Doesnt suggest unneeded repairs and goes the extra mile when I make a request. She left for a while and I was kinda disappointed. Thank you Autonation for bringing back a customer oriented service tech.

I worked with Tyler and he was very helpful, professional, and friendly. Service was done in a timely manor, car washed and everything was explained and future service was explained to my with costs.

The car looks beautiful. Customer Service is very good. I am not happy with how the hatch sounds when opening and specifically the closing. It makes a loud popon opening as if its catching on something.

I felt like the service department rushed you though and were not particularly interested in the vehicle. There were several items to consider, but because of the rush, I did not do any of them.. I am going to take the car to another location for the issues.

Delroy Saddler is my service rep. He is excellent. Makes the service process nice and easy. I always know what is needed to be done and when it will be ready. He is excellent in his communication skills.

Quick, professional and I would venture price competitive.

Organized good service , all experience was excellent. I received my car on time

For the second time, I paid $1000 for new tires and they put them on inside out so I have to spend yet another day there to get it done right!!!!

I?ve been servicing my car at automation since I bought it in 2015 from there, and they have always done a great job. Thank you autonation!

Everyone was helpful and considerate. I felt I got an honest deal and good information.

Service was fast and I didn?t have an appointment.

Work is fine but Everytime I take either of my cars there it takes 3 - 4 hours. Way to long. I will start looking for another Toyota dealer in the area to service my two Toyota's, Germain Toyota can't be worse

Service advisor Pam was outstanding in keeping me updated on progress correcting problems caused by another (non-Toyota) service center. Repairs were first-rate.

10:00 appointment turned into a 2 and 1/2 hour wait. I do not understand why. Why did my car have to wait over 30 minutes waiting for a "Valet" to move the car from point A to point B just to begin the long process. I will be trying Punta Gorda next time.

Quick and great service! Pam is always very helpful and gets things done quickly.

Auto Nation has always made servicing my vehicle easy and affordable. Won't take my vehicle anywhere else. I love my service advisor, she is the best!

they charged me $1120. and never corrected the problem with my car. after 4visits losing time off work an being towed twice and still didnt fix the problem I want my money back now that I found the right place to that that fixed my car!

Was expecting a real repair but all that was done was epoxying the latch back on. No new part as per my work order. This took over 3 hours, yes I had an appointment and was waiting. Not sure if this is going to work. Was told to really used the repair in the next few days and make sure it is ok! Will let everyone know.

The time it took for the service was longer than they predicted. They overpromise and under delivered.

Kris was great in getting our fifth Landcruiser for us. He found one in our selected color and model. He knew how to use all of the features including the new ones. No other salesman had that much knowledge before we met Kris. He was fun to work with. He kept us informed and gave us a great deal trading in our last Landcruiser which I was having serviced there.

Christine at Auto Nation created a great buying experience, delivering on the promise she made online. I could not be happier with my Camry and the fair dealing at Auto Nation. I was very disappointed with another dealer in Naples, but Auto Nation Ft Myers really came through!

Easiest car purchasing experience ever. Love my car. Really enjoy the people that work at Auto-nation Ft Myers

Delroy my service advisor was great. However the waiting time was outrageous.

Our salesperson, Fanny, was great. Very responsive and knowledgeable.

Had a wonderful Service Rep Ms. Parks. Pleasant and helping me. From the service needed for my cr, the rental car, and even when having my car wash before release of vehicle. Thank you Ms. Parks for all! Also, the the other young man who helped getting my handicap placard and getting Ms. Parks when I returned for my car. Thank you too.

Tyler, my service consultant, was excellent as always!! He kept me updated on the status of the service throughout the day and stayed late until my vehicle was done. I only have service done here and only want Tyler to take care of me!! Thank you Tyler....... Job well done!!

Good service e friendliness of the peopleg

My experience with my auto tech. Brizy C. customer care specialist, was excellent, follows up, her quality is to have her customers satisfied and she did just that. Also, welcome back Brizy, I won't have another customer care specialist than her.

Nice friendly service reps and fast efficient service

Fanny Mejias thanks for everything you did to make sure I felt happy with my new Toyota Highlander 2020. I appreciate everything you did. Thank you again!!!

There were fast, efficient and kept me informed of all the work I needed with written estimates. Will be going back for all my service.

I was hesitant to take a used car I bought in for "recall service." Though a little confusing when I first dropped the car off, once Brizy spotted me and asked if she could help, everything got better. She not only explained the process but she walked me over to a car rental place where I borrowed a car at the dealers' expense. When I returned for my pick up early, ( I did not wait to be notified) she said it would be another 30 minutes. It was exactly 30 minutes. The whole process became quite painless. Thank you Brizy!

Fanny Mejias thanks for everything you did to make sure I was happy with my new Toyota Highlander 2020. I appreciate everything you did. Thank you again!!!

Lisa and Mario were very friendly , professional and helpful. Keep up the good work! Gary at dispatch was also helpful as well as Shelley at the service department.

My passenger side mirrow feel off when driving & I have a warranty when I took it in they said I must have been hit & refused to repair it when in fact I was driving down the road and it feel off. Funny thing is that 2 months prior same thing happened to my driver side mirrow & it was replaced with no issues. Not a happy camper for sure.

GREAT SERVICE VERY PLEASED WITH THE TIME THEY TOOK TO GET ME OUT TIMELY

muy buen trato bien contento con la compra

Will not be returning unless I have too. Charge 165 dollars an hour on labor really.

Orlando took great care of me snd my 2005 Highlander. He explained the repairs and recommended repays in an intelligent and respectful manner. Very honest!

Tina Becker always gives me great service with kindness and understanding. I trust her to advise me what service I really need.

Easy in and out and very knowledgeable service rep.

Awesome service writer and experience. The car was ready as she stated within time limit.

I had a brake fluid service. Getting the appointment and the service itself was made excellent by my service advisor Dan. I can't say enough good things about Dan. He's knowledgeable, listens and answers all my questions. The service was completed in an acceptable amount of time.

Always appreciate your friendliness and correctness in servicing our vehicles.

Purchased a 2020 Tacoma on 1-25-2020. Thanks to all who helped with my purchase-from the appraisal of my 2014 Tacoma to delivery of the 2020 Tacoma. THANKS to Brieanna Rau, Hank Simmons, Scott Hickman, Liz Detwiler, Bob Feola

From the salesperson to finance person and the work done to make a used car look like new, I was very impressed with everyone. The only negative would be the windows in the used car side needed a good cleaning. I was tempted to clean them while we were waiting. Got a good deal and good money on our trade-in and left happy. No high pressure nonsense. I would highly recommend this place

I had a problem with my car but was able to drop it by without an appointment. Rosie took care of me within just a few hours. Great service!!!

Because this is their busy season the wait was longer than I was led to believe when I made the appointment. The place is huge if it's your first time there allow a few extra minutes

This repair was completed when I was told it would be. Regular service I feel takes to long, Even if one makes an appointment it takes a while for the agent to come and talk with you. I bought the vehicle form Fort Myers Toyota but I don't think AutoNation is as efficient. Seems like you push the employees all the time. Mark Trillas certainly does his best to take care of me. I do appreciate the shuttle service.

Always a breeze dealing with Tina at Toyota. I bought my used Honda here and they continue to give great service. I trust them with my other 2 Toyotas, too!

I brought my Toyota to these folks for a few concerns, nothing was serious they put air in my tires and took it for a test drive. I was on my way home with no charge! Thank you autoNation Toyota, I’ll see you next time. Patty B. ☮️

Excellent service. Especially Cynthia took the time to explain everything to me. She was very patient with my questions. She explained everything that was done and the paperwork was very clear.

Kevin the sales man was awesome, he took the time to explain every single thing and answered all our questions

Took it there for an oil change but they said that was not going to be possible then. Oh well...I still do not understand why I took the car there. And I sat for a very good hour or so...

Had to wait 3 hours which seems too long for service provided

Will always request Denise as my service rep! She is very attentive and a delight to work with.

I was looking for a good deal on a used SUV with low miles and found it here. Overall experience was terrific. I would definitely recommend them.

I was greeted in a friendly manner. The associate clearly explained the work to be done before I signed the ok time proceed. Later he came back to recommend two additional work items; air filter and purchasing new tires. Because the tires were still within safety limits I declined that work but accepted the change of the air filter.

The staff at Auto Nation is fabulous. This is the 4th car we've bought from Roberta at this dealership and we keep coming back.

We were pretty shaky after a driver bashed into our car while we were at a stoplight. But Autonation Toyota took care of us right from the start. Not only did they do a thorough job of repairing our car, but they helped us understand the insurance issues, and calmed our fears. The car was done within a day of their estimated time to get all the parts and complete the repairs. The jo b was so thorough, we couldn't even tell that the car had been in an accident. THAT's the way we like to do business!

Very pleasant experience in dealing with everyone I dealt with at the dealership, in particular, Lisa Campion & Lee Williams. I searched the internet quite extensively before I decided to check out the car I bought at AutoNation. It was clearly the best bargain I found for the used car I was looking for with low mileage. Definitely recommend them.

Made appointment for my 2018 4Runner the day before for a 15,000 mile checkup, and was in and out in 1 hour, thanks to Nick's outstanding service.

We have bought 4 new vehicles here since 2008. All performed well and the service was easy to schedule when needed. We are always treated as VIPs at this dealership.

Adviser very nice and pleasant waiting are clean and welcoming

Normal Maintenance for our 2013 Toyota Prius. Started on time and perhaps lasted 2 1/2 hours.

I had an appt. for a 5k service on my Avalon. It took 3 hours to do which is totally ridiculous. The service writer was a great individual but the length of time to do it was nonsense.

Shelly in service dept is great am working with Alex in sales. I may be buying a new RAV.

I went in to see a car that I saw through True Car. I liked the car and was told I could take it home as my loan processing was taking time. Get a message three days later that I need to bring the car back told Ithat the loan did not go through! But they don't have my traded in car anymore! Now I get to to keep the car anyway And up with a loan from a bank that does not have any branches in my area and the only way to make a payment 'fee free ' is by mail. Now I have a flat tire (yes, those things are expected when you have a car!) However, find out that this car that cost almost 12,000. and I have only owned about 6 months was sold to me with OLD tires on it and the one that had the flat had already had been flat before and a plug previously put in it! You would think for that purchase price you would have decent tires! 😠👎👎👎👎👎

I had an 11:05 am appointment and arrived at 11am to have four new tires put on my Prius. I got out of there at 2:30pm Tyler is super nice, but he said it would take 1.5 hours. I won’t be back.

Dishonest manager and technician. I bought a used car from across the street here and it had 3 issues that I was assured would be fixed at the service center. Took them a week and 1 issue wasn't resolved. One of their mechanics/technicians also cut 2 holes in the carpet behind the front seats. It appears this was to gain access to two holes in the floor for screws or bolts. They left the knife they used to cut the holes on the floor. This was a lazy technician that didn't want to remove the front seats in order to gain access to the holes, instead he just cut through the carpeting and insulation. The manager at autonation said they didn't do it and that isn't their technician's knife. So I guess they're saying I'm cutting holes in my 2019 carpeting for fun? Very dishonest people. Check your interior after having a car serviced here.

My salesman Wayne Carles was excellent. I told him what I was looking for and that is exactly what he showed me. There was no high pressure sales pitch like I got at other dealers. He did not keep trying to sell me a car I could not afford and was very polite and laid back

Clint was very nice and attentive. He listened well. He is a very courteous young. The whole purchasing process was very easy. Our finance person was pleasant and helpful. The whole experience of purchasing car was pleasant.

Shelley was unbelievably helpful in the service department! Really appreciate all she does helping customers with whatever car needs they may have!

We recently purchased a new 2019 Toyota Highlander Limited from AutoNation Toyota in Fort Myers, Florida. Our experience there was excellent. Our salesman, Frank McGrath, was very knowledgeable about the Highlanders. Frank is a low-key, no pressure, friendly person, and let us examine and consider the Highlander at our own pace. This included the test drive. It was very pleasant dealing with Frank. After we decided to purchase the Highlander, our experience with Keith Camilo in the finance office was equally low-key and pleasant. Keith was professional and efficient, and prepared the necessary paperwork quickly. We have previously purchased four Lexus RXs but the Highlander better meets our needs at this time. Our experience at AutoNation Toyota was definitely comparable to our previous Lexus experiences. We recommend AutoNation Toyota without reservation!

I wasn?t sure that I gave the best rating, so I did it again. Scott Hickman is the best!!!!!!

We recently purchased a new 2019 Toyota Highlander Limited from AutoNation Toyota in Fort Myers, Florida. Our experience there was excellent. Our salesman, Frank McGrath, was very knowledgeable about the Highlanders. Frank is a low-key, no pressure, friendly person, and let us examine and consider the Highlander at our own pace. This included the test drive. It was very pleasant dealing with Frank. After we decided to purchase the Highlander, our experience with Keith Camilo in the finance office was equally low-key and pleasant. Keith was professional and efficient, and prepared the necessary paperwork quickly. We have previously purchased four Lexus RXs but the Highlander better meets our needs at this time. Our experience at AutoNation Toyota was definitely comparable to our previous Lexus experiences. We recommend AutoNation Toyota without reservation!

We had a super experience buying our 4Runner Sunday. We like the fact that there was no pressure and we were explained very clearly of every step of the process.

Efficient and knowledgeable service, busy place but done in less than 2 hours

I just bought a Corolla for my Granddaughter and a Camry for my Daughter-in-law. I admit that I am not the easiest buyer (at least that's what my wife says, she normally will not stick around while price negotiations are going on) but was very happy with the Salesman I worked with, Mathew Gagnon. Mathew was very helpful, patient and educated my family on the features of their new vehicles. I had used all the buyer tools to establish my "bottom line, out the door" price and had written it on a piece of paper and when all was done they actually beat my expectations by almost $200! I also could have not been happier with our closing person Hank, he was very pleasant and helpful. I live 30 miles from this Toyota dealership and went there first because of their positive customer reviews, I'm glad I did!

Very pleasant experience. Would buy s car from them in the future again

Service was completed to my satisfaction but 1.5 hours for oil change and tire rotation is too long!

I went in for my usual service. I was quickly taken care of.

Excellent as always. Delroy is the best service rep that I have had at any Toyota location that I have gone to in CT, NY or FL. This is a great facility. Also Delroy is excellent. Very knowledgeable and trust worthy. Overall a great experience.

used the Costco program, everything went quick and no hassles, vehicle i wanted was on the lot and ready.

Excellent Service from Service Advisor Shelley Krogman

Tyler is a great service writer. Very knowledgeable and friendly I serviced my tundra i was in and out in a timely manor

Service was excellent Service manager was 1st class

Shelly took good care of me again. I have all my service done there.

Be it sales or maintenance, Fort Myers Auto Nation never disappoints! We have been going there for years and will not go anywhere else.

I had an appt for a 10,000 mile maintenance and I was taken care in a timely and courteous manner.

YOUR CUSTOMER SERVICE REP ORLANDO AWESOME AND WAS VERY PROFESSIONAL AND GOT ME IN AND OUT IN 45 MINUTES HIGHLY RECOMMEND TOYOTA I OWN TWO OF THEM

Great on time service and fair prices on vehicle service items. Easy to schedule and received reminders.

All good. Had leased car service.. efficient, courteous service was provided by the staff.

Buying my Toyota from AutoNation was the best car buying experience my husband and I ever had. All servicing I have received for the car has been spectacular as well. The best thing about AutoNation is they actually listen to what you want, make constructive suggestions and are low-key and informative. There Customer Service is what customer service should be - all calls and questions are answered, no assumptions and fair pricing with complete explanations. Plus the staff is personable, polite and always communicates that your service matters. These guys do it right, all the way around.

The best car buying experience I've ever had was here! Lisa Campion was amazing and went above and beyond to find the right car for me. she was very helpful, honest, and made it an easy process for me . Everyone at this dealership was amazing. I highly recommend this place and I will return here for my next car. 😁

I had my RAV4 Maintance service done recently and the service specialist was courteous, professional and just great at providing me with information about a package I bought when I purchased my car in 2016 . His name is Delroy Saddler .

Denise in Service is the Best!!! Thank You Denise for your help always!

The experience on buying the car was easy and simple. Tom C met us outside on a rainy day . We told him what we were looking for and he took it from there ! I would recommend anyone looking for a car to go to AutoNation Toyota.

I have come to the service department several times with different vehicles and for different issues and I have had a positive experience every time. This dealership is about 40 minutes from my home, but I prefer the service here than at the dealership closer to home.

Had a great experience buying my new 4Runner. Alex is a great sales man and made my experience phenomenal!

Very fast and professional . Thak you for your service.

Excellent Costomer service and good price

Christine was an excellent sales person, knowledgeable, explained all questions we had and was always nice

Gregory Fleming was very helpful. No pressure. No salesman pestering me while I waited.

Orlando, my service manager, did an outstanding job. Fully explained service/repairs needed. Car was ready when promised.

Explanation of service by Jackie was great and future service was also explained!

Customer Service is Excellent at this location. Ft Myers, FL. Had tried another dealership in Port Charlotte and will not return.

Tony was a great salesperson. He was honest, helpful and courteous, a true gentleman. I would buy from him again anytime. This is the fifth Toyota we've purchased from this dealership.

Tyler was excellent with my repair. He was courteous and explained a future visit.

Tina Becker is the most courteous professional and empathetic service technician that you have on staff she is an asset to your company

Perfect overall service especially with Austin bedell sales person and rebec billing

I love going here they are always pleasant and do the job right the first time. Thank you guys and Greg is awesome I give him a 10.

This is the 2nd car I bought from this dealership! I am a very simple person and don't like dealerships playing games or the use of psychological garbage as part of the selling technics which I had experience at another car manufacturer in the past and ended up walking out. Buying my car from AutoNation Toyota Fort Myers was the most professional, low stress and efficient process I have ever experienced. I went there picked out my car and then went inside to talk to a sales associate/financial manager named Daisy and Brandon. I told them up front that I did not want the negotiation back and forth non-sense, just give me the lowest out the door price and if its acceptable/fair, we will have a deal. They came back with an offer below TMV and didn't add a bunch of extra fees or put a lot of pressure on me to try to jack up the price. They completed the paper work quickly and efficiently. I have always owned Toyota's and have never had any maintenance issues just regular oil changes. I was completely satisfied with my car buying experience and the excellent customer service provided by Daisy and Brandon. I will definitely use them again for my next car purchase.