Service dept continues to be outstanding plus Tina, our service provider is also outstanding

Best customer service

The best there is!! They go out if there way for you!!

Professional, helpful, efficient

Nice service , good job…!

Lisa from used cars is legit, we had a hiccup along the way and between her and Bill it was smooth sailing through the storm. They are fair with their trade in offers, not low balling you like some other dealers. When they put paper in front of you it’s a fair deal. I trust them and would buy there again!

My Toyota Solara 2001 is two-toned white on top 3/4 of the car and a type of tan on the bottom. Parts department tried to help! However NO ONE can tell me the color code for the bottom half color of the car. Yes the car is 20 years old but paint chipping. Don't want to have to take it to be painted because Toyota failed to list the two tone colors! They list the white not the tan. Can't fault Auto Nation, but they should know. I am sure there are others out there with the same issue only everyone has fallen through the cracks and no one wants to rectifiy the situation. It may seem Irrelevant to everyone else but the car has 70,000 original miles, inside mint condition. We'd like to keep it car nice looking as long as we can. Toyota is the best car maker. I've had 2 Toyota cars, husband a Toyota truck, and I inherited a Toyota mint condition Solara. Most dependable vehicles on the planet.

Excellent service for my car. My service advisor kept me informed, my car was brought in right away, the service was completed in a reasonable amount of time. Polite and professional crew.

The service was great but cost of a new aux. battery eWas redicious.

I am on my third car from AutoNation. The Service appointments wait time is not too long.

Lisa from used cars is legit, we had a hiccup along the way and between her and Bill it was smooth sailing through the storm. They are fair with their trade in offers, not low balling you like some other dealers. When they put paper in front of you it?s a fair deal. I trust them and would buy there again!

Nice staff. No reason it should take 1 and a half hours to rotate tires and check fluids

I was very pleased with the attention and service provided by Mark Trillas and the mechanic (don't know his name) who pointed out the problem with the rear brakes and the broken mounting bracket, which was the cause of the thumping sound I noticed. This issue as I previously commented on should have been resolved before this vehicle was offered for sale. Thank you again Mark Trillas. John R. Gamble

Great service, great customer attention!

Deb the sales woman was terrific! She was very responsive and friendly with the sale. She made us feel very comfortable and went above and beyond to locate us the car we wanted to order. We ended up getting a better RAV4 as expected thanks to her help. Please come see her for your Toyota shopping. I’d recommend her to friends and family. Thank you Toyota Auto Nation.

I don't have a problem with the service writer, she (Shelley) gives good customer service. The service dept. is another story. I had my car there at 7:00am for an appt. for a problem with my battery. I didn't leave there until after 9:00---for a battery!!!---a 10minute installation, if that. What the heck were they doing for the other 2hrs.? Your guess is a good as mine. If the car wasn't still under warranty, I wouldn't ever go back. How long do you think it would take if you really had something wrong that needed a lot of work? I guess you would have to spend the night, or maybe the week.

Do not recommend AT ALL ! Went there today to have them fix the bumper area that they promised to fix, written in my contract when I bought the car. Went home with a worse looking bumper. Also went home more upset after the manager mike and the sales associate Lisa yelled and screamed at my mother telling her that the car was fine. Also apologizing to me that my mother was “so hot headed” When in fact it was worse than when we came in. THE WORST EXPERIENCE I have ever had.

Had 7am appointment for oil filter change and tire rotation. Didn?t leave until 10:15-10:20. Was told short of service techs and extremely busy with many customers. Told only Toyota service center in area. Recommended major repairs but I want second opinion as I?m not sure I trusted their findings. Told me I have oil leak. I have no evidence of oil leaking from my vehicle.

DONT WASTE YOUR TIME HERE If I could rate a 0 I would. Have been trying to get in contact with them for about a whole week concerning buying a new car. I've had my cash in hand ready, submitted all required applications and paperwork and for some reason whenever I call there is nobody ever working to help me and whenever I leave a voicemail I get no call back. Worst car sales experience yet, the lack of initiative to answer back to me is incredible. I've been doing nothing but wasting my time and running my credit. I called once halfway through a sale and they could not help me because they had another customer they were working with, even knowing I've been trying to buy the car for a few days already. Not happy.

I took my car to this location recently for routine maintenance and full detail. They also installed new brake pads. So far, the mechanical service was/has been acceptable. The full detail, however, which cost $299.00, was not worth the price. The carpeting in the rear cargo area (it's an SUV) didn't even look fully vacuumed, let alone shampoo'ed. There was a greasy black residue left on the dashboard and console. It was obvious that they didn't clean everything in the car, which would have been expected for a $50-$100 job. This cost almost $300.

AutoNation Toyota is absolutely the most pleasant and least stressful dealer that I've ever experienced. Period! Tommy Ward is hands down the most helpful and friendly sales rep. If I could, it's the only dealer that I will use moving forward. Toyota is excellent.

AutoNation Toyota Fort Myers made it very easy for me to transfer everything from my AutoNation in Virginia. When I arrived I was greeted and then treated with great respect. Sylvester helped me and he answered any and every question I asked with kindness and great knowledge. He helped me get a temporary rental from Enterprise with no hold-ups or snags. Sylvester will definitely be my point of contact and I will be staying with AutoNation Toyota Fort Myers.

Went to get my first service on my car and for and oil change and tire rotation it took over 4 hours! I scheduled an appointment for 10:45, I dont know why we schedule appointments if they dont go by appointment!

All the people at Toyota were amazing and helpful. Neilym Carrion, Tommy Ward, and Allen Kim were super helpful and made the car buying process extremely easy. I would recommend 100/10.

Excelente servicio

one time i waited 4 hours. today iwas told 1.5 hours, i came for oil change, rotation, and to change a light bulb for my rightbrake.....three hrs later im still waiting.....

My Safety Recall (low pressure fuel pump) was installed in just a couple hours. Well done.

Very good customer service. Having our Corella serviced and recall things fixed took awhile, but not as long as I expected. The waiting area was nice and cool and I felt safe from Covid. Thank you

When I was on the hunt for a car because I got into a car accident at the beginning of February, my first place was this dealership because a friend told me to go check it out! When I made the appointment i didnt know it was for the new car side because I know I NEVER get approved for a new car but my salesman, Alex and his manager was the best of the best! They literally did everything they could and got me approved for a BRAND NEW Toyota Corolla 2021 and fit within my budget! I would definitely recommend to a friend! I am really thankful that they went ABOVE AND BEYOND my expectations and couldn't feel more blessed!! But when I went there today Went to get my first service on my car and for and oil change and tire rotation it took over 4 hours! I scheduled an appointment for 10:45, I dont know why we schedule appointments if they dont go by appointment!

Great experience leasing my new truck. Worked with my credit score and helped me find a vehicle right for me.

We were driving an SRX and wanted to try the RAV 4 my husband loved it after the test drive and we went home with it! The Salesman Peter and the financial manager Brandon answered every question and concern; It's really wonderful when people are not just trying to sell cars and you know they want to help you personally

First they have two service locations on site, they never tell you which one to take your vehicle to resulting in delay. On the last visit for a warranty safety issue requiring a part to be ordered and a loaner they called at 830 am I returned call at 10 the loaner was only available until 11 on a Saturday from enterprise. Needless to say they returned my call at 12 making getting the loaner on Monday inconvenient. On my first inspection for my new car on the last visit I found they never latched the hood. Both of these are on the truck service side so at this time I would say not impressed.

The service department was prompt and professional. The rental car service on the other hand was less than adequate. Had to wait for 45 minutes because there were no vehicles available.

My wife made the appointment for a recall. Dropped the vehicle off as planned and the next day we went to pick it up. My wife went in to get her keys etc. and the service associate couldn't find the keys and asked if maybe someone else may have picked up the vehicle. ??? My wife came out to where I was parked which was directly in front of her vehicle. She said they can't find the keys. The service associate obtained the vin # and after approx 10 minutes or so they discovered someone had listed the vehicle under the previous owners name, even though we made the appointment under our name. The problem was finally resolved but the service associate gave a weak excuse of what happened stating the recall should've be switched over to our name even though we owned the vehicle over a year and a half. I bought my truck at the same time and took it in for the same recall and didn't have any issues. People make mistakes but my wife is a teacher and was having a bad day and sure didn't need the delay trying to pick up her vehicle.

Good service.

Excelente.... gracias al señor Lazaro por su atención..! Ningún vendedor como el 🤩

Didn’t sanitize or wash car.

Professional representative. Please waiting area and courteous people who work at facility.

Replaced fuel pump recall.

Everyone was very helpful it was a nice experience.

the service they provide is fast, their employees are very attentive and concerned about the customer

I just bought a new 2021 Toyota Camry with the best help from one of there best team members Lazaro! He helped me get the best deals and I couldn’t be more happier. Such a good experience. If you have bad credit and want a good experience and a team member who cares about the well being of the customer I 100% recommend Lazaro!

These people are easy to d al with. Always courteous and well Informed . They took the job seriously and answered all the questions and concerns I had. The product is very complex and so the systems they use to educate the consumer are important. They were respectful throughout the process. I hope all departments I come in contact act similarly. Makes me want to come back for my service needs.

Purchased a new HYBRID through a COSTCO partnering program. Dealership honored the special discount despite a severe shortage of cars due to a "chip" shortage. We were especially well treated by Raymond Ravencrest and Robert Feola. Great place to buy a car!

Horrible customer services,.Long wait when i had an appointment.The rental they gave me was dirty,and it recked of Smoke,and was on Empty.And on top of all that my car was Not ready when it was supposed to be ready.

Service is good but long wait always. I think they book too many cars at a time. I always schedule an appointment and the quickest I've been done is just under two hours. Also, left my service manual to be stamped by service rep and didn't get it back. Staff is pleasant and knowledgable.

Had an appt for regular oil change. Was told when I made the appt that I was due a complimentary oil change and there would be no charge. Wrong! Girl I checked in with had no idea what I was talking about. After a three hour wait, they tried to sell me extra parts; of course for extra $$$. Will not return.

Tyler our Service advisor was amazing! Very knowledgeable, professional, We only deal with him.

first time car buyer, Jose exceeded all my expectations. Jose and Bill were great, they got me in my dream car at a great deal! even my step dad was impressed 😂 I will definitely be returning for all my vehicle needs.

Tina with the service department was excellent! She was super friendly and helpful. She got my car in and out within the time promised. If you need any service on your car, ask for Tina!

I tried to schedule an oil change by telephone on memorial day. I was unable to. I went there in person and was unable to schedule an appointment. I scheduled an oil change The following day. My appointment was for 8:20 AM on Thursday. AutoNation Toyota Fort Myers Home of the 3 hour oil change.

Driving to Sanibel from NJ. I had an issue with my Highlander. Auto Nation was extremely helpful. Fast, courteous, and made sure my vacation was not interfered with.

I had such a great purchasing experience this past weekend at AutoNation Toyota. My Salesperson was Fanny and she was AWESOME! Fanny was extremely patient and kind throughout my entire purchase process. I flew down from Atlanta to purchase the vehicle and she checked to ensure I landed safely that Saturday afternoon as I missed my 8:15am morning flight... LOL She greeted me upon arrival and treated me like family. AutoNation Toyota is extremely lucky to have Fanny on their Sales Team. Oh yeah Jake the Snake (Finance Manager) was pretty kool too! Shout out to Fanny from William in ATL GA! Cheers!

Shelly, my cutomer service rep was great as usual. She has taken care of me several times as my "regular" service rep has never been available. I was there for my 10:20 oil change appointment and did not get out of there until 1:45 PM. I was told the reason for the delay was because FOUR service techs did not show up for work. Not sure what is going on over at Autonation Toyota Ft Myers.

Great customer service from the sales people to the service team, it’s always a great experience. Nice and clean place while you wait. Free coffee, and tea for your enjoyment. I have been going to Autonation Fort Myers for years now and Dan in the Service area is really the man, plus salesperson Wayne, and Wesley, sales manager really awesome too, and Sylvester great job too with my last service on my Toyota Camry!

My 2015 Prius went for a factory recall service- I scheduled the service appointment for 9:40 in the morning and the car was finished near 2:00 pm. I brought a coupon for an oil change at $49.00 which was also completed. My bill was $65.00 for the oil change with a coupon that indicated the $49.00 special. The very tiny print did add hidden fees, but the large and bold price of $49.00 was a ploy. When the car was serviced the work sheet indicated a full list checks were done complimentary, including topping off all fluids such as the wiper fluids were completed. When I tried to use the wipers, no fluid was available. It makes me wonder what else may have been overlooked. I used to trust this dealership but I no longer have confidence with this business.

1 star because of the “service department” whatever you do try your best not to deal with Gregory. I had an appointment on Saturday to get my Yukon serviced. Had to take my busiest day of work off so I Could drive all the way from Sarasota I knew I was going to have to drop my vehicle off because it would take hours so I had to pay somebody $75 to follow me out there so I could get back. I get there they tell me sorry we are overbooked. Gregory says I’m so sorry come back on Tuesday and I will give you a rental so sorry for the inconvenience. Today “Tuesday” I go back to drop my car off. Gregory again tells me I’m sorry we don’t have rental cars available right now. Again I take another day off work to come all the way down to Fort Myers to AutoNation for a wasted trip again. He says would you like me to make a reservation for another day so you can have a rental car and get your car worked on? Obviously reservations don’t mean anything when you book through Gregory. Instead of calling or Sending an email to let me know they let me just come all the way out here again.

I was super nervous to go through the process of getting a new car, but they made it so so easy!! My payments are right where I want them and I got a brand new car!!! I am beyond satisfied! Thank you Toyota nation fort Myers!!

The time it took to service my car was less than estimated. Thank you for the great service and friendly service. It is always great to have the same advisor because they know you and are very familiar with the vehicle's needs. Thank you again.

1 star because of the “service department” whatever you do try your best not to deal with Gregory. I had an appointment on Saturday to get my Yukon serviced. Had to take my busiest day of work off so I Could drive all the way from Sarasota I knew I was going to have to drop my vehicle off because it would take hours so I had to pay somebody $75 to follow me out there so I could get back. I get there they tell me sorry we are overbooked. Gregory says I’m so sorry come back on Tuesday and I will give you a rental so sorry for the inconvenience. Today “Tuesday” I go back to drop my car off. Gregory again tells me I’m sorry we don’t have rental cars available right now. Again I take another day off work to come all the way down to Fort Myers to AutoNation for a wasted trip again. He says would you like me to make a reservation for another day so you can have a rental car and get your car worked on? Obviously reservations don’t mean anything when you book through Gregory. I told him that is the second wasted trip driving an hour away to get my vehicle fixed after having an appointment. Then he tells me I can also make an appointment at a dealership that is closer to my house it is the same process. I left yesterday after being so mad for driving all the way to Fort Myers again. Instead of calling or Sending an email to let me know they let me just come all the way out here again. I took his advice and made an appointment at a dealership closer to me he did not mention that I would need warranty information since I did not buy the vehicle there. So now after driving to Punta Gorda for my appointment this morning I get told my warranty information is not in the computer. Tried to call AutoNation to get the information they tell me they don’t know where my warranty is from and there is no managers available right now. So now again on my way back home where’s my vehicle still not fixed.

Taking my car in for the required 25k service on a Saturday was a nightmare. After waiting in line for 15+ minutes I was told I was at the wrong service center and needed to turn around and go to the other end of the parking lot. Unsure why, after 3 or so visits, I was directed somewhere else. I get to the correct service center and the line was twice as long!!!! I waited no less than 30 minutes. There seemed to be no rhyme or reason to checking in. The line I was in was not moving. The line to the right was being checked in quickly, as soon as they pulled up and the even created a third line to move cars through. I finally got checked in before the guy in front of me. The service guy didn't even acknowledge me. He just came up to my car, wrote some things down then handed me a clip board. I don't recall filling anything out before. Then I head inside and wait another 30 minutes to get checked in. What's the point of making an appointment if they don't acknowledge you are even waiting? My appointment was at 11. I was checked in at 12. I wasn't called to get my car until 420. They closed at 5. I was only scheduled for an oil change... A very frustrating experience.

Service wasn’t as good as usual, but they we’re dealing with a recall at the time.

I was impressed with the service by the sales specialist, Charelle J. From the time I contacted Toyota, her responses were very prompt. She listened to the customer’s requests and did not rush and/or teared customer’s interest toward other goal. The car I wanted was not in stuck. She followed up with updates and kept a close, clear communication without been intrusive. Car was ready when I arrived, cleaned and filled with gas. I traded in my old car, and she made the transition very smoothly. Charelle went over the safety features and promptly changed the plates. I would give her 5 stars. On the financing department, I did not have the same experience. There was miscommunication regarding what the customer had agreed upon. Furthermore, after stating the information was incorrect, the financing representative tried to explain again the benefits of what the customer has clearly show no interest in. The process of getting the financial approval was already taking 80-90 minutes, until I inquired how much longer. The process was further delayed by attempting to provide new deals. The financial representative was not knowledgeable to answer questions regarding where to locate some information in the paperwork. I give the financial department 3 stars. Overall, I would give Autonation Toyota 4 starts. The first visit experience was 5 stars, and it remains 5 stars with the sales specialist. As a customer, as long as you know what you want and how to strongly redirect the financial department, I do recommend to buy a car from them.

Our sales rep Daniel was awesome. It was an easy experience and we were very happy with the final price of our vehicle. The only improvement I would like to see is the amount of time it takes to complete the total process.

VERY Disappointed in our experience. Was extremely difficult to reach a live person by phone for an appointment. This person was not well informed or blamed for the problems that we had with a full synthetic oil change. The coupon we were told would be applied was "somehow" not acceptable, and the total cost of the service was more than we were quoted. The service manager who came to speak with us was rude and condescending! Will NEVER return to this dealership again, not sure what has happened since we had been there in 2015 and had a very positive experience. BEWARE!!!

Our car shopping experience was amazing. Stress free and easy. The salesman that helped us, named Wayne Carless was extremely helpful, informative, and welcoming. We’ll definitely be referring him to anyone looking to purchase a car. Thank you!

Raymond and the rest of the team did a fantastic job securing my new Venza.

Great hospitality and fair pricing!

Bait and switch on service coupons. NEVER RETURN NOR RECOMMEND TO ANYONE!!

Extremely disappointed in the quality of customer service at and technical mechanics at AutoNation Toyota Fort Myers. There is a problem with our 2019 Highlanders transmission not shifting properly and they insist there is no issues per their computer. I?m sorry but this has sour taste in our mindset regarding Toyota vehicles and service departments. Looking for a new vehicle to replace the Highlander and it will never be Toyota product again.

I called and made an appointment telling them what I was interested in. When I got there they were ready to go. My agent was very well informed and showed me all the various operations, was patient, and personable.... the people made the difference in whether I was going to buy or not.

Bernard helped us find just what we were looking for. Thank you sir! And thank you for getting the windshield repaired before the deal was done. We needed the truck for a planned trip and he got the job done in time. We appreciate you Bernard, and Mike the finance guy. 👍👍

The service was as good as ever but they no longer run the car through car wash I always thought that’s what made them stand above the rest. 4* out of 5

From the first phone call to inquire about the inventory to the purchase we were very well treated. Both Wes and Joey were very knowledgeable and courteous.

Services for SUV on Thursday, May 27, 2021. Inflated labor cost $125 for oil change and $255.00 labor cost to install a lock hatch. Had to provide proof of purchase of Toyota products. Call and left message to speak to shop manager and never received a call back. Really disappointed.

To say the experience at Toyota Fort Myers was excellent would be short of what we experienced, it was leaps and bounds above a typical “ excellent” experience. We live on the east coast and found a rare car online on their lot and reached out to them. The GSM Stephen Reeves contacted me directly along with Lisa Campion and not only were they able to get me all the info I needed to make a decision but also got me competitive financing and a fair trade in my vehicle sight unseen. The next day I took the drive to the other coast with my family in tow and arrived once they opened and spent less than 30 minutes completing paperwork. Lisa was warm and welcoming and had the car detailed the night before and my wife fell in love instantly when she saw the car. I can’t say enough good things about the team and this dealership and would not hesitate to make the drive to buy from them again.

Terrible service. A guy looked at my mom judging cause of a car she wanted. Dont go there if you dont want them to waste your time.

Roberta and Richard are awesome my third car from Toyota they were very understanding and were able to advise me in getting a car after hearing my situation communication was 100% ..thank you again Sharda Churaman

Josh is the best! Awesome service!

Sales and finance department made a great impression. By far the best car buying experience yet.

Friendly staff, straightforward deals with no surprises. They always go out of their way to get what you are looking for at the right price. Salesperson Kevin Ledesma is awesome, very patient and always gets us a great deal!

I had an appointment and It takes me three hours for change oil and filter

I had my Toyota Sienna in to be serviced and fixed for a recall on this model Mini Van. It was a long process but I knew upfront that it would take 4 hours. This all happened yesterday. I bought my Mini in Pennsylvania but I am here 7 months of the year. I'm always happy with my service while I'm in town. Very Happy with the service

I waited over 2 hours for an oil change and a tire rotation and I had to leave without the oil change. I had an appointment for 11:15am. Many vehicles there. What good is an appointment? Disappointed in the service.

Excellent service!

I brought my truck in for a tire rotation and oil change WITH AN APPOINTMENT. Nearly 4 hours later my truck was finished. I will not be returning. Waiting 4 hours for a simple oil change when I had an appointment is totally out of reality.

They fixed my problem

Only issue is service of vehicle. Took 2 1/2 hours for an oil change with appointment.

I gave 4 out of 5 stars because the customer service with my advisor Tyler peyre is the best. That’s why I keep coming back. This last visit took me 2.5 hours to do an oil change and a tire rotation. Ridiculous!!!! I was told location is short staffed. Oil change should be 90 mins or less no matter where u go. Other then that it’s a great place to do business. I had a wonderful buying experience and great service experience staff is great.

I have gone for service at this location in Ft Myers for 25 years. Service has gone steadily down hill in the past two years. This time I just had a battery that would not charge. I waited for the repair from 2:45 to 6:30 and was told there was nothing wrong with the battery and that it tested well. When I asked if they tested to see if something else that was not working was causing it to not charge, they said I would have to come back another day because their technician had gone home. That is after 3 hours and 45min of waiting. In the past they would have checked it out totally and reported what the problem was within an hour and a half with or without an appointment. Very disappointed and taking my vehicles elsewhere in the future.

It's not that they do a bad job, it's just that they take a really long time to do it. I went for a basic oil change/ maintenance and was waiting for 2 hours. (it didn't seem that busy). And they're not trying to go the extra mile- don't expect a clean car coming out or anything.

Such a great experience! Went there with my husband and browsed the parking lot. No one came RUNNING up to us so we took our time. As we walked towards the sales office we were greeted by Hunter. He was fantastic. Really took the time to find something that was in our price range and was very accommodating. Let my husband take two cars home with him the next day to show me. He purchased a car that evening and drove it home. We will definitely send anyone we know that's looking for a vehicle to see Hunter! Overall a great experience!

Nuestra experiencia fue maravillosa, vivimos en Orlando y fuimos hasta alla por recomendaciones de mi papa que habia comprado un carro con ellos alli, nos fuimos con un carro nuevo y muy contentos con el negocio, pero sobre todo con la atencion, nuestro vendedor fue: RENNY ONTIVEROS, lo recomendamos 100%, muy satisfechos y agradecidos!

Always a fair price for a great car.. JS

Even with an appointment, it always takes soooo long. When I did get my car, it wasn't washed, as it usually is and the seat settings were changed in the far back position, and there was grease scuffs on the entry threshold. I would have normally gone back inside, but, at that time I was using a cane and not feeling my best. It was my worst experience at AutoNation.

GREAT PLACE TO SHOP FOR AUTO AWESOME STAFF

I was very pleased with my experience at Auto Nation Toyota Ft. Myers. Everyone was extremely pleasant and helpful. If you are in the market for a vehicle I would highly recommend AutoNation Ft. Myers! You won't be disappointed!

Very efficient and professional.

Service was ok, issue is time. .. I went in for an oil change with an appointment mind you, gave 3 stars because it took 3 hrs for an oil change. Will consider else where for next service due to the overbooking which has a client with an appointment waiting 3 hours.

I bought my vehicle on 5-7-21 on 5-18 my car started to cut off on it's own and lights started to come on. I contacted my sales person who advised me to make an appointment the next day and the car should be fine. On 5-20 my car started to cut off every time I would come to a stop sign or red light, I would have to put the car on park and restart it. I called after 5 and was told they could not give me something to drive because Enterprise was closed for the day and no loaners are given out, I explained that I was driving with my kids in the car and apparently the best that could be done was for me to drive the car to them the next day and they will give me a rental. I took time off my job the next day and made it to the service dept. I spoke to the service advisor and showed him the pictures of the messages that were coming on every time my car turned off, he said he had never seen those messages before in a car. I was given a vehicle to drive, which I was very grateful for that. The next morning I received a call from the service advisor informing me that there was a recall on my car and that Jeep had to fix it and that I needed to have my car towed over to them and to please return the rental by 3. I found it odd that I had to have it towed since I only had the car 2 weeks myself and no offer for them to do it was given. I went ahead and had it towed to Jeep and then received a call from them asking why the car was over other, I told them what Toyota had said and they informed me there is no recalls on my car and that I could keep it with them but I would have to pay $160.00 to have it diagnosed since my extended warranty would not kick in till I completed my 30 days of ownership. Again it was now my responsibility to have it towed back to Toyota because wrong information was given. When I got there I spoke to the service advisor and he told me that Jeep was giving me wrong info. The service manager was invited into this situation and he told me to keep the rental and that the vehicle would be looked at on Monday and I would receive a call, if they are not able to work on it then the car would need to go back to Jeep. It is Tuesday and I have not heard anything back. I was a service advisor in the past for a few years, and let me tell you, everything that I have had to deal with would not have been something that we would have made a customer that bought their vehicle in the last 2 weeks go through. This really has been the worst experience that I have ever gone through with the purchase of a car.

Friendly staff and great atmosphere

I have gone for service at this location in Ft Myers for 25 years. Service has gone steadily down hill in the past two years. This time I just had a battery that would not charge. I waited for the repair from 2:45 to 6:30 and was told there was nothing wrong with the battery and that it tested well. When I asked if they tested to see if something else that was not working was causing it to not charge, they said I would have to come back another day because their technician had gone home. That is after 3 hours and 45min of waiting. In the past they would have checked it out totally and reported what the problem was within an hour and a half with or without an appointment. Very disappointed and taking my vehicles elsewhere in the future.

A problem was found with the calipers on my car because they squeak when backing up. I was told it would cost $900 to repair. I was also told that the car was still safe to drive and that if it had been under warranty the calipers would be changed at no charge. I read online that calipers should last about 10 years or 100 000 miles. My car is only 3 1/2 years old and had only 8256 miles on it at that time. I do not see how the calipers would have been affected by such minimal use. Therefore I think they were not correctly installed at the time of manufacture and that, the dealer should just replace them for free. It definitely should not cost me $900 as the car is almost brand new in terms of usage. Needless to say I did not have the calipers changed for such an outrageous price.

Had an appointment. I was out in a reasonable amount of time

The salesman David made the whole deal easy and an overall great experience. I don’t think I’ve ever bought a car without it feeling like the salesman was pushy and that lasted forever. This experience was very easy and I got a really great car.

service and staff are amazing! two hours for an oil change is a bit long. toyota of fort myers is great.

We had a great experience at AutoNation. We were especially pleased with the curtesy extended to us by our salesperson Joey. He gave us good advice and vehicle information and followed through with all promised information and feedback. We have only had the vehicle for a week but could not be more pleased with the treatment and performance.

I like to know that my customer care specialist is knowledgeable in what maintenance needs to be done to my car and is someone I can trust. That's why I specifically request Shevanie Parks Henry when I schedule my appointments on line. I can drive up, tell them my name, have a seat in the waiting room and Shevanie will come out to discuss what needs to be done as well as the anticipated wait time. There are no high pressure maintenance sells but honest concern for the well being of your vehicle. See you next time Shevanie, maybe without the mask I hope.

I was completely satisfied with the job done on my truck. The mechanic is very talented at accessory installation. My truck looks great.

I truly love my Camry & Jesse as our salesperson!!

Two visits first was for oil change, took way too long over 2 hours waiting and no car wash. Second was warranty work, did a good job, left car there, took most of the day, and still no car wash.

It has been seven weeks since I bought a car which I paid in full from this dealership and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they won't issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again..." The only advice they give is to be patient and wait until they arrive...

Marcus Moore was one of the best salesman we have had in a long time. One of the easiest transactions we have had in awhile. Autonation is well worth checking out. Also Bill was very helpful and worked with us on our budget and wants.

VERY good and friendly service. Would certainly do business with AutoNation oh Fort Myers, Florida again.

Mi primera vez .que los visitava desde que octuve mi carro hace cinco meses.y la verdad que el personal que atiende es super amable.

Fast and friendly service.

Everyone there was just Awsome.

Awesome customer service . Service technician was really good. Keeps you informed as to what is happening with your vehicle.

Thank you to Paul Columbus for being informative and patient. It was a good sales experience. The wait for finance and the detailing/preparing vehicle for new owner need to be improved. Overall a good experience 😊

In and out in Less than 2 hours. Greg always has provide superior customer service.

Dan D kept me informed of cost and services needed. He he brought the air conditioning filter out to show and ask me if I wanted to replace it due to its condition.

It was a pleasure to visit Toyota of Fort Myers, my Service Writer share with me some call back from my truck and order the part already give me an appointment to fix it and offer a rental car if we need to leave the truck, she was very helpful and acknowledgeable. Yusimi Ulloa 5/19/2021

They always come they for me. Love Autonation!! Thank you so much!

Muchas gracias por el servicio un poco demorado pero eficaz

Lisa is beyond excellent just overworked yes they are very quick you'll be in and out when you first buy the vehicle but after that they won't do anything I bought a vehicle with problems and they won't of course do anything to help. I did contact them again just like they said to on the review i put on here before just for them not to help. If you want to feel confident in your purchase then I would definitely go elsewhere.

warranty recall of a fuel pump 2018 Camry. Done quickly with an early appointment. In and out. A+

When I checked in, Brizy said it would be 2 1/2 hours for service. It only took about 1 1/2 hours. This is good.

Marcos and Dante were great and made the process seamless and easy! Great staff all around!

Roberta was amazing she was professional, cordial and excellent to work with. My suggestion is : if your in the market to buy a car go see Roberta she will help you get the best deal possible.

Great experience! We've purchased our 3rd car from Peter. He takes care of us every time. All of the staff are very pleasant.

I purchased a 2011 Lexus ES350 September 2018 from AutoNation. It has been a great car! Last week the Check engine light came on. I called AutoNation at 8:30 a.m. and I was able to get appointment for 9:20 a.m. the same day. Three hours later I was told I had a bad $34 gas cap causing the check engine light to come on. Another hour later I was headed home after paying a total bill of $124.09

Tommy set me at ease and was easy to talk with. He was knowledgeable and helpful during the entire process.

AutoNation staff members are great! They are professional and considerate, keeping customers informed of progress as their vehicle is being serviced. Fast & friendly! I'm 100% satisfied. Very friendly and helpful. My wife and I have been doing business with AutoNation Toyota for several years and have purchased/leased 5 or 6 vehicles during that time. We have been so pleased with the service they provide that we wouldn't consider going anywhere else.

Fairly busy, service department is probably the best in the area. Both the service advisors and technicians are knowledgeable and able to ask good questions to solve problems. Highly recommended. Also, their in-house body shop does excellent work, from our personal experience.

Willing to fight for a good deal but didn't have to came to the plate right away an I bought a lot of cars

Great Service from Shelley Krogmann. Very professional and personable.

Dal at AutoNation Toyota was amazing, he made the effort to come in on his day off to accommodate us. He was very knowledgeable and had a answer to all of our question. Thank you for the great experience!

Waited 3-1/2 hours for an old change when I had an appointment! Will not go back!

Car exterior was not properly cleaned prior to delivery

They did a great job with my oil change. That was the only reason I was there this time.

Mark Trillas, GREAT Services!!!

Consistently solid experience. Great service, Nick as the service advisor is knowledgeable and efficient. Brianna in sales will find you exactly what you need at the price you want! Go see her at AutoNation!

Service is always great! Always get everything that I need at AutoNationToyota.

They were very professional and got the deal done recommend them for your next purchase

Lázaro was my seller excellent worker full of good manners and very well educated, will recommend to any body trying to get a car in that Dealer not puchi at all, and always ready to explain any question from the purchase. I end it up getting a new vehicle thanks to his knowledge and excellent work.

I had service on my 1996 Toyota Corolla, milage 198,900. The last time I had new plugs and tuneup was 135,500 miles. So the work I had done Basic Tuneup, spark plugs, cord wire set, Distributor Roeder and cap assembly, Fuel injector and air and take cleaning services. The cord wire set, distributor and cap was the first time I had replaced those parts since I bought the car. I'm pleased with the scheduling and diagnosis of the engine warning light issue and Auto Nation Toyota Fort Myers services, my thanks to Delray S. who assisted me.

Why 3 plus hours for an oil change and tire rotation? This time I left my car, was told I would receive a text, never occurred or a phone call when the car was done. I called later in the day, no answer. I went to pick up my car, no service reps around. The parts department agent helped me, they found my keys and said thanks. Where was my car? I had to search the lit for it. This is the worst service I have received from Auto Nation!

Laz assisted me with my appraisal. He was professional and extremely helpful.

Love the van, but not the service received at the time of service wasn't so great. The general manager was very nice and polite.

Great dealership. My sales associate is Joseph Collins. Needed a service call to replace an outside mirror that got broken . Daniel Dixon in service got the new mirror ordered and delivered to the dealership the next day. The new mirror was installed while we waited and we it was completed in less than an hour. Great job Dan and AutoNation! 5/2021. Took my 2020 Camry in for a routine service- oil and filter change and tire rotation. Dan Dixon informed me that this was my second complimentary service from Toyota. So I received an oil and filter and a cabin air filter along with the tire rotation and complete car inspection. While I waited I drank the tasty complimentary coffee from the fresh coffee maker. Autonation Toyota- great customer service.

Auto nation Toyota has the most experienced and professional personnel in the sales department. I am very pleased with the process of buying a new car and Renny Ontiveros Castellano was my Sales Associate very kind and helpful he was guiding me through the process and, I am very happy with the deal.

The gentleman that helped me with my appointment, Delroy, was awesome. He was very friendly and knowledgeable.

Durning routine visit other dealerships will wash and vaccum car when done. I will probably moving my service for this extra service as it?s nice touch. Thank you for all you?ve done for me

Staff was friendly and accommodating. The salesman spent time thoroughly going over the features of the vehicle before leaving the dealership with it. He even spent time with me answering my questions the next day when I returned to the dealership.

It's was very easy ,fast and convenient.the waiting area was clean and nice. People were friendly.

Had my highlander in for an oil change and a question regarding grease on my tailgate lifter. The service manager Doug assured me the leaking grease was not a problem. He was very helpful in answering my questions. Tyler the service rep was also very courteous and professional.

Just take your problem to Brizy and she will take care of it. She goes, I go.

Satisfied

If you're going to AutoNation to purchase a vehicle please see Tommy Ward! He was the best, happy we went with him to purchase our new 2021 Toyota Highlander!

Brizzy is awesome and so is the service. I've been a customer for well over 12 years.

Greg is a very peronable and conscientious service manager. I have been with him for at least 5 years of more. My rav4 was in for a recall repair and his estimate of time it would take was accurate. He always takes time to explain everything to me.

Lisa is amazing and very good to deal with

If you're going into AutoNation to purchase a new vehicle please go see Tommy Ward! He was the best!

Very professional experience altogether

I was in and out earlier than the time specified

Oil change takes about 1 1/2 hours.

Roberta, our sales lady, made it a much easier experience to purchase a new car. She answered every question, was always customer friendly. In the past, I have been put off by sales people who clearly just wanted to sell a vehicle, a far higher priority than me.

good experience. Glad we have coffee again for sure. Punctual and timely service

I was having trouble with my monthly payments but they solved it and thank goodness I am comfortable paying what I was paying before

Friendly. Work done when said.

We had looked on the internet all over SWFL and decided to test drive at the Ft. Meyers store. The supply is limited and we were only interested in the 2WD model. Hunter our sales person showed us their inventory and let us test drive a unit similar to what we wanted. We like it but it was not the exact model we wanted. He checked all the incoming units and found one that we liked.

I had been looking for a rather rare car for my wife, a Cadillac XLR, for several years and finally found a good conditioned one at a fair price at my local AutoNation store. I wanted to trade in one of my existing cars, rather than wait to sell it privately and lose out on the rather rare car in good condition that my wife had wanted for years. I knew that would cost me a few thousand dollars, but the initial trade-in offer was ridiculously low. After several back and forths to multiple managers, we finally got close enough. So it's not a "haggle-free" process. But overall, I was satisfied with the final price.

Excellent service for regular visit and super repair on recall. Thank you Nick and Toyota, Fort Myers, FL. Don

the salesman in AutoNation Toyota Fort Myers Daniel Rodriguez did an excellent job with us, after several minutes waiting for my car that few persons could not find, Mr Rodriguez found it in 10 minutes and help us with all the paperwork for the transaction really fast. Auto Nation Toyota Fort Myers should be proud to have a person like him working for them. THE DEALER NEEDS MORE PEOPLE LIKE MR. RODRIGUEZ THANK YOU DANIEL RODRIGUEZ

I had a great experience at AutoNation Toyota. Very happy with my new Camry.

No problems...always well taken care of. Service writer Shelly Krogman provides the best service. Professional and knowledgeable.

I ordered a Limited Toyota Sienna hybrid on 4/30/21, and surprise, surprise, they located the exact Sienna I was looking for and on 5/5/21, it was delivered, and ready for me !!!! I have driven it now for 4 days, and I am loving every minute of it! There are some changes,I don't need DVD's for the rear entertainment system, just an HDMI cable!!! My grandkids love Grammy's car, I bring the drinks and snacks, and they watch a great movie, downloaded to my phone!!! This car has everything, you kick to open the doors, the driver's seat goes into place, when you start the car, the old stick shift is back, and a center console with 4 drink holders, 18 in all, as well as a phone charger and phone holders too!! Thank you Autonation Fort Myers for a great experience, and my salesmen Joey Sanjuan, and his boss Bob Feola did a great job....they found me exactly what I was looking for!!! I don't know how I am going to ever give this car up in 3 years!!!!

This place needs more help! I had an appointment, arrived 10 minutes early, and there were 3 lines of cars waiting to be checked in! The poor counter people were trying to check vehicles in and then running from inside to outside to move vehicles further ahead to let more cars get in line! I have never seen it like this before. You need to hire greeters that want to work! The service was still wonderful and the poor counter representatives that were there were under such stress but were very pleasant through it all. Please hire more people or your good employees might find a less stressful place to work.

Had appointment for oil change and after waiting for 2 1/2 hours asked about my car...turns out they had not even pulled my car into bay....asked for manager but he couldn't give me answer why they hadn't gotten to my car. I have been using Toyota for 27 years.....my car isn't under warranty so I don't have to use Toyota for my oil change. Told manager to go get my car and that I would never us Toyota again.

Greg is always a great service advisor and goes above and beyond.

The staff in the service center were very kind, helping me with problems I was having with the GPS system . They were extremely busy but took the time to help. I appreciated that immensely.

Very fast and professional . Thank you for your service.

Great sales people, who heard what I wanted a Limited Toyota Sienna hybrid 2021, and found it for me in 2 days and it was delivered in 5 days!! Joey Sanjuan and Bob Feola thank you, and Autonation Toyota Fort Myers!!!

It has been 59 days and counting since I bought a car from this dealership which I paid in full and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails or phone calls regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they refuse to issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again...

Made an appointment for oil change and tire rotation. Showed up at the time was told it would be 2 -3 hours before our car would be done. I said for an appointment? The answer is yes in the meantime they found that we had a recall on our gas pump. Ended up rescheduling getting a rental car for the day, and it all worked out. I just felt I should?ve been told from the get go that with an appointment it will take 2 to 3 hours when I scheduled the appointment. The kicker was they said if you were a walk in, it would be the end of the day, why were you taking walk-ins it should have been appointment only, to take care of their customers that had appointments?

While getting maintenance on mt 2017 Camry,I stopped to look at some new Camry.I met Mr. Blair Roskow and he showed to me several new Camry SE. He worked out a trade proposal. I will contact Mr, Roskow again to talk more seriously. To be honest I will probably check with 1 or two other Toyota dealer.

Very good service and people

Raymond Ravencrest did a fantastic job. He was attentive, thorough and respectful at all times. I would request his services again the next time I choose to buy a new car. Raymond went over and above to meet our needs. I highly recommend AutoNation of Toyota Fort Myers based on his service alone. He was extremely complimentary to the manager of the dealership, who is relatively new to that job, it seems. I am so grateful for the work that Raymond and his manager provided for us. Everyone in the dealership was helpful and went out of their way to be sure we were comfortable and well taken care of. Richard Miller, on the other hand, was slow and made many mistakes. It took us 4 1/2 hours to take possession of our new vehicle-2 1/2 hours spent in his office with his attempting to get us financing. He kept blaming it on computer error. At the end of the 2 1/2 hours, it turns out he had entered both my husband's and my information under only one of our names, which is why the computer kept kicking it out. It was a painfully slow process, but I was patient and understanding throughout the time. People do make mistakes and we were eager to drive away in a new car. We chalked it up to a necessary experience to get our new car. But then, a week later, he called me and requested a copy of our living trust as the car we turned in was registered under the living trust. I informed him he didn't need the entire trust (which is massive), and asked what exactly he needed. Richard disagreed. I was to fax or email the entire trust ASAP, threatening that the transaction was not complete until I sent the whole trust to him . After telling him I would call our lawyer to obtain what he needed, he called back momentarily and told me he only needed the first page and signature page. Finally, to put this in perspective, the bank gave us an immediate pre-approval for 600k to buy a new house as our credit was 'impressive'. Please give Richard some further education. He's a liability to AutoNation Toyota Fort Myers with an otherwise pleasant experience. Hence, only four stars. Betty Bossaller

I had a relatively good experience, except when I got home the tire pressure light came back on. I reminded the service technician about this when I picked up my car, and she assured me it was fixed.

58 days since I purchased a car (paid in full on the spot) and still haven't received my license plate and they won't provide me with a temporary one, stuck with a car that cannot be driven anywhere...Apparently sales manager Steve Meyer doesn't care about his customers.

I took the car in for normal servicing. After a couple hours, they called to say the air conditioner box, etc. needed replacing at a cost around $150. Driving it home, the air conditioner made noise and almost no air came out. On the phone, "bring it in anytime, we will fix it right away." When I did, "hours of wait today" Instead of waiting, I ended up researching how to do it myself on YouTube. Doubt I will ever return.

Service advisor was excellent.

Very efficient Listened to my problems got back to me with cost & time was right on the dot

The service department is outstanding. I've been bringing my 2008 Tundra to this service department since I bought it. It runs and handles like new. I'm looking forward to another 120,000 miles of care free driving due to the outstanding service my truck receives. Gregory Fleming has been my service advisor for years. he's the best and I value his recommendations.

My wife bought her car (a 2021 Highlander) and it took us roughly 7 hours at the dealership to get everything settled. By the time we left the dealership it was almost a quarter after 8pm and it was getting dark out. Of course with the vehicle being black we couldn’t see the shotty work that the detailing team did to her car. Of course my wife has to work so she didn’t get to bringing the vehicle back right away. There are hard water marks either waxed or polished into the paint to the point that even their own detailing team couldn’t remedy their own mistake. The sales rep informed us that it will have to be seen by another detailing company who will have to use a special chemical to remove the trapped water spots and that this can happen if they don’t dry the car fast enough during detailing. While we are currently waiting on this mysterious other company to call and schedule an appointment, I can’t help but think that this shouldn’t have gone this far in the first place. A new car off the lot should not have to be seen by a 3rd party company less than a week after being driving off the lot because of dealership mistakes. Fingers crossed that this other company eventually calls us back. But for now I can not recommend anyone use this dealership. All that said, it seems like our sales person is doing everything he can to remedy our situation, that however does not negate what is currently going on

Came here on a recommendation from a neighbor to see Tommy Ward. Excellent Customer Service and price. Best overall experience purchasing a car eveeer. He was knowlegeable and attentive. If he was not sure, he found out and we had an answer, not the rushed or pressured feel. He took the time to answer any questions (and also survived 2 test drives!!)

The Service Technician, Delroy Saddler, was excellent. Very professional. Based on the job he did my rating for Customer Service would have been 5 stars. However, my appointment time was changed by the dealership without explanation. This forced me to reschedule an appointment I had previously scheduled for later that day.

No problems with the service itself just the length of time. Have a scheduled appointment at 8o’clock for an oil change. Takes three hours despite having a scheduled appointment. This happens every single time that you need service and have an appointment. Makes you not want to have your service done through Toyota. Our time is valuable as well

The personell are extremely helpful and courteous but the place needs either better coordination, more competent mechanics, or just more mechanics. I'm not sure where the fault lays with the time spent, but 4 1/2 hours for a scheduled oil change seems too long in my opinion. There is definitely room for improvement.

Four hour wait for an oil change? They may have a lot of excuses about not being able to find qualified workers, but I still had to wait for hours.

If I could give higher than A five star I would. My sales guy Laz was so nice and very helpful. Everything went so fast and smoothly. I would definitely recommend buying your car here and Laz is your guy if you do.

The absolute worst experience at a dealership. My salesperson was great; however, the process was horrible. I waited forever for the car to get detailed and it didn’t; it was so dirty that my allergies activated immediately due to the dust. I had to bring it back the next day only to wait another 3 hours for nothing. It needed a part for the USB, and it took them over two weeks to fix. I had to keep calling and asking for updates. The detail team was highly careless and did a horrible job. I would not recommend this dealership because my salesperson did everything he could, but things were out of his hands at a certain point.

Mark was great. Got me in and out quickly. Told me what my next 30,000 mile service would be for my 2018 Highlander. Waiting area was clean and welcoming. Social distancing was easy. Overall great experience. Monte Johnson

very pleased with the service of Mr. Lázaro Ledezma very professional friendly attentive to detail I recommend one hundred percent I am very happy with my new car thanks to him.

This place has Horrible Customer Service. I called the day before to set up Service for my vehicle, being from out of city, was told that my " Appointment Time" was 3:15 pm. I arrived at around 2:45 pm sat in my car under the Service area for about 10 minutes no one came out to assist, I then went inside to one of the many Service kioks that were available stood there for another 15 minutes still no one came to assist. Went back to sit in car for another 5 minutes finally someone came out and proceeded out if order. After being checked in I was called 30 minutes later and was told that and I quote " Before I write up your paper work I want you to know that it's going to be 3 -3 1\2 hrs before we can get to your vehicle. I asked " are you kidding me you knew I was coming yesterday, my appointment was made then representative replied I just wanted you to know so that you aren't sitting wonder for 3-4 hrs. I told him that I would wait until I returned to my home city to have my maintenance done. Honestly ZERO STARS US WHAT THEY DESERV3.

Kim is an amazing sales person who was very helpful and patient. I would recommend using her to anyone looking to get into a new or used Toyota!

Autonation Toyota Fort Myers did a good job on routine maintenance including a free wash. The agent even suggested an option that saved money. The agent also knew I had to waid and managed to get the work done significantly sooner than predicted.

Getting my car service is like pulling teeth. First I went on Monday. May 3rd and was told that I need to make an appointment or wait for 5 hours for service. I went home and signed on my computer to make an appointment for the next day, May 4th. Appointment was set for 10:25 am. I drove over to the regular location where I usually gets my car service and was told to go to the truck servicing center. I couldn't find the location so I went back to ask for directions. I finally found the location and was told that my car is no longer eligible for the factory service as my car is more than 36 months old even though my odometer recorded just over 11000 driven miles. Then I waited for over 2 hours to get my car service even with an appointment. Auto Nation of Fort Myers used to have excellent service but now it is seems like visiting a dentist to get my teeth pulled!

It has been seven weeks since I bought a car which I paid in full from this dealership and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they won't issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again..." The only advice they give is to be patient and wait until they arrive...

The wait time is terrible. I called in the morning to schedule an appointment. I was on hold which the recording said for about 2 minutes and someone would be with me. After a minute or so I got a recording that said I could leave a message and someone will return my call and I wouldn't lose my place. So I pressed the # to leave my message and waited for them call me back. This was at 8:30am. My day goes by and they never called me back. I got off work and drove from Immokalee to Fort Myers to see about getting my oil changed. This was at 3pm. They said it would be 3 to 5 hours before they could get to my car. They weren't even nice about it. I mentioned I called that morning and left a message for them to call me and nobody has. I was told they were to busy. I was then told that I could have gone on the website to schedule an appointment and then was told I haven't even been there in the last 2 years. This should have nothing to do with me getting my service I requested. I just drove an hour to get there and I was going to wait for my car to get the oil change I needed. There were others there in the waiting area complaining about the same situation. I waited for just over 3 hours and I was finally out of there. I'm not planning to go back again. The rudeness was unacceptable. I have bought my last 3 vehicles there, in which my last 1 was just 6 months ago. Guess I will have to find another toyota dealer. Sorry Auto Nation, you disappointed me.

Awesome customer service for 1st maintenance visit.. Really appreciated the follow up phone call from sales representative

Excellent experience ? Work was completed in an appropriate time span. Very pleasant employees.

Internet Manager Great! Salesman Very Good. Follow thorough and paperwork AWUFUL!! AutoNation promises a check the same day they take your vehicle. Im owed a check for over $10,000.00 and apparently their office doesn't even have a request to create the check 5 days after they took my vehicle and the title. I have been back to the dealership 3 times. VERY VERY POOR!!! UPDATE GM did intervene and was able to have a check produced the same day he was made aware of the problem.

I made appointment for service/oil change and still had quite a long wait time but my service advisor Orlando was phenomenal. He was very helpful and informative. Will be going back and making sure to schedule with him.

Great service people ! Smile early which Is not seen alot ! Polite people Great experience!

They don’t understand the concept of appointments. I had an 11:35am scheduled service and 50 min later my car never even moved from the service entrance. Why would they continue to schedule clients if they don’t have the resources to complete a simple job? Schedule LESS vehicles and treat your customers better.

First time dealing with Auto Nation Toyota. Usually buying a new car is real pain. I dealt with Blair Roskow and he was great. He went out of his way to find the Sienna for me that I wanted and made buying a new car a good experience. Everyone at the dealership was great and very helpful.

After 2 1/2 hour wait for an on time arrival I asked how much longer. This was just a check up and tire rotation, nothing more. The service person called the shop and was told that the car was not even in the shop and was third in line. She went to the shop and had them take my car next and I was soon out. She was very nice and said the shop was short handed.

My best car buying experience ever. I'll definitely be using them in the future

Had to wait over 4 hours for oil change and tire rotation on a scheduled appt Had new wipers installed and the drivers side wiper doesn?t wipe clean but leaves water streaks on the windshield

not my pleasure to wait for the service for three hours while I made an appointment that day. Next time I will not please to go your service anymore. They are very poor service systems. Sorry

Brought my 2007 Toyota Tundra as it had a check engine light and the 4 wheel low light was flashing. Mark Trillas was the advisor. I was told it was a cam shaft oil filter that needed cleaning. I gave approval to fix and when picked up my truck was told they solved the problem. I drove that morning from Fort Myers heading home to New Hampshire. I made it to Jacksonville, FL and the same lights came back on. I called Auto Nation only to be told twice (20 minutes apart) that Mark was not answering his phone and must be busy. I explained my situation and was told he will call me back soon. That call came 2-1/2 hours later when I already found another dealer to bring the truck to. The other dealer looked at the codes and could not understand why Auto Nation looked at the cam filters when the codes pointed to the OCV (oil control valve). I eventually the next day spoke with Mark who was going to talk to his Manager. NEVER received a call back. DO NOT bring your vehicle here. Fancy looking place but incompetent advisors and mechanics. Ripped me off for $311

I like my car ramp she’s very knowledgeable and very friendly

Always 2-3 hour wait just for oil change and/or tire rotation. Lack of proper precautions re: pandemic. Half of employees did not wear mask. Not a hand sanitizer in site. No limit to customers In aSaw waiting room. Rude unprofessional employees.

Customer service has been wonderful. Complete attention to customer and desire to please.

I am so very pleased with Tina Becker as my customer care specialist, missed her when she wasn't there.

Quick and thorough assistant who viewed my files answered questions and serviced my car well and left me no concerns about my car.

Awesome service. Thank you Lazaro Ledesma for such great service and patience. I will definitely be coming back!

Tom Currier was a gentleman and treated us with great respect. He was very helpful in explaining the car to us as well as keeping things moving through the purchase process. After the purchase, Tom ensured we were able to transfer all our items from our old car to the new purchased one. He is a great guy and knowledgeable sales person.

Staff were excellent and we received an excellent deal

Great experience buying a car from Autonation. Did everything pretty much via phone. Jose was a great sales person and always reachable....they even put a bow on my daughters jeep for her graduation present. Thanks Toyota Autonation of Fort Myers!

Have worked with Scott on a number of leases and purchases. He has made the car buying experience as good as it can get. It's a pleasure working with him. Allen Kim in finance did a great job as well.

I bought new truck

5,000 mile checkup. Took 2.5 hours with an appointment Way tooo long

Shelly Krogman (sp?), is the best ever!!!! Thank you! P.S. Enterprise Rental at Toyota is not very people friendly and they need serious customer relationship training, but the Toyota personnel is always top-notch!!!

I received a coupon for a $69.95 oil change (synthetic). So I asked the service tech what the total cost would be - I figured a little over $70 with tax. She said oh it will be over $80. You have to pay parts plus disposal fee. Why not give an oil change coupon for $80 then? Or better yet, why not give a "loyalty" oil change for $20? I bought my car at AutoNation and have had every service performed there for over six years.

Very slow, they take a very long time to return your vehicle!

Excellent service. Will always come back to get my car serviced at this location.

Efficient service. On line appt. made. Sat service available. Greeted by service advisor, estimated 2 hr time. Waited in lounge and service complete under 2 hours. Car clean. Good experience. Only thing missing was snacks in lounge. Fancy coffee machine too!

Excellent service,Wes went out of his way to get us the model we wanted, Did not try to push one on lot instead, Even delivered to house& explained all new Electronics Would recommend auto nation fort myers a any time.

I went to buy a car and Sol helped me find what I was looking for. Everything was explained in detail and the financial department was super helpful. Great experience. My Family has always bought Toyota vehicles and I know how reliable they are.

with or without appointment for an oil change and tire rotation you have to wait 3 to 4 hours. Also they used to wash your car after every service and now they don't even do that anymore. last time I'm buying a Toyota.

Kevin Ledesma was instrumental is arranging our new car purchase and financing within two days. Both he and Kurt Church made it happen! I would highly recommend AutoNation Toyota Fort Myers.

I received a coupon for a $69.95 oil change (synthetic). So I asked the service tech what the total cost would be - I figured a little over $70 with tax. She said oh it will be over $80. You have to pay parts plus disposal fee. Why not give an oil change coupon for $80 then? Or better yet, why not give a "loyalty" oil change for $20? I bought my car at AutoNation and have had every service performed there for over six years.

Brieanna Rau went out of her way to service us,we will recommend Friend to her,

I have to wait 5 hours to change a tire and have service my car

AutoNation Toyota of Fort Myers was as professional as they were courteous. We were very happy with the detailed explanation of the process to the minute details about the 2021 Camry we purchased.

Vehicle servicing has never been easier! AutoNation Toyota Fort Meyers professionals are the Best!

Mr. Greg Fleming has been my service advisor for over seven years . He's the best ! very professional yet cordual

I was driving on the highway, with my 2020 Corolla, when I heard a strange sound sort of a soft pop. I drove to my destination and looked around the car, there was a something in the tire, I then drove to Toyota, it was 4:30 in the evening, by the time I got there what ever was in the tire came out, there was a large hole and no air. They worked on my tire right away. It was really expensive $264.00 for a new tire and labor. They were matching what was factory supplied. They did a great job. Just expensive

I brought my new (5 month old) Prius for its first service at AutoNation yesterday. The staff was courteous and efficient. Everything was completed without any problem. Best of all, the service for the new car was without cost. I am totally pleased.

10K mileage service. Out in less than 1 hour. Everyone was so nice, especially Greg in the truck service dept.

I arrived a few minutes early to my 5,000 mile checkup for my RAV-4 Hybrid. Nick, the assigned contact met me as I entered. He was professional, considerate, and polite, answering all my questions throughout the process thoroughly and in terms that I could understand. I was out in approximately 40 minutes. Fantastic! I'd use Autonation Toyota anytime I'm in the Fort Myer area.

Service advisor Shelley did a great job correcting my tire invoice to my online quote on tires.

Poor customer service appoint at 11 am got there 15 min early 2 1/2 hrs later my car still hade not been worked on not once did anyone come talk to me about what was going in I left as I had a 2 pm meeting I needed to be at called to schedule was not rude when explaining my frustration and the person I was dealing with hung up on me I will find another dealership to deal with in the future if it happens again next wk

its a bit of a cluster every time super busy, they keep you to one person as service writer and you can wait extended times to check out if they are backed up. Everyone is really nice though its just a lot, I leave my car and don't wait as for the size and revenue of the dealership the waiting area is really pretty awful considering what other dealerships look like and the amount of money spent on our carsI don't ever choose to hang out there.

Our experience was fantastic. Our representative was Frank and he did an excellent job. No pressure whatsoever .

Had my car in for service and Dan took care of us. He explained everything that would be done and gave us a time the car would be ready. It was done ahead of the time he gave us. AutoNation always has the best customer service representatives and they make you feel like family.

Got in and got repair done in a timely matter. Good friendly service and understood my problem

I had an appointment for a oil change and tire rotation which took over 3 hours why make appointments at all ...way to long with a appointment... and no car wash ... been coming here a long time this by far not the best customer service

Lisa Campion was excellent ... kept me informed, answered questions quickly, very good customer service. Austin & I didn’t agree on purchase price after I had signed & financed vehicle. I’m old & misunderstood the numbers. He took time to explain. Very poor reception at entry desk both days I was there. Waited a few minutes for a greeting. Spoke to clerk to get acknowledgement. She was more interested in her phone than persons coming in door & to her desk.

good service ,, but on my experience on other dealers after any service minimum they do a vacuum and a car wash for free

Everything was okay. The workers are pretty kind. The service was great.

Last week we contacted Kris Temkin about upgrading our two vehicles. He was super helpful and we trust that he got us the best possible deal on the two cars! This is our second time working with Kris and I doubt we’ll ever shop elsewhere. Straight forward, no nonsense and all around pleasure to do business with. Thanks Kris!

Waoo ahí trabaja una muchacha de apellido Carrion,,que es todo un amor,,,,tiene muy buena vibra,,,,merece todo el respeto de sus compañeros porque trabaja a todo dar.

Keith the finance manager was amazing, an excellent communicator, knowledgeable and very experienced.

Wish I could say this was a pleasant experience, but it was not. These sales people are not here to help you. They are here to sell you and get what they can out of you. Do your homework before you go in so you can fight for a fair price. And when I say fight, I mean it. They will not just give it to you. Contact Toyota Financial Services to see what APR you may qualify for because I qualified for 0% and they would have rather lost a sale then sell it for 0%. They kept making me smaller and smaller offers. I had to throw the “I called TFS and I know what I’m entitled to. If I don’t get 0% APR I’m not buying.” They finally gave me 0% like they could have the whole time. But they just didn’t want to. Wasted my time. Their Finance Manager Christian seems like a nice guy, until you tell him you’re not happy with the cost and that Toyota didn’t file correctly. They wanted to give me new vehicle plates when I already disclosed I was using my own from a previous vehicle ( you can use your old plates. They are assigned to your name not your vehicle. You don’t need to buy new ones most people don’t know that. I didn’t) well he told me he wasn’t going to do the paperwork all over and that now I have to wait because he has another customer waiting. I’ve already been at this place for 4 hours. I told them no, I’ve been waiting, take care of me now. I’ve been in your chair your other customer has to wait. You guys messed up not me. I already disclosed I wanted to use my old plates and I don’t want new ones. Saved me just over $300 using my old plates. Because I fought and won that battle too. Total time here was close to 6 hours. First time buying experience was an eye opener. Heard dealerships will try to walk all over you but they seemed nice so didn’t want to believe it. Then they turn into Aholes when they realize they aren’t in control and you’re not going to take just any deal they give you. You must fight for a fair price. Use KevinHunter on YouTube and Kelly Blue Book. I walked out with more than $4000 under asking price at 0%APR. Good luck!

Great customer service. I took my vehicle for a scheduled service and although i was late the manager was able to get my vehicle taken care in a very reasonable amount of time. I do recommend AutoNation Toyota Fort Myers for all your vehicle needs and remember that NOTHING IS LIKE A TOYOTA!!

Always have great service. Employees very knowledgeable and work done quickly

Bought 2 vehicles from Kris now. Just a pleasant experience working with him.

I was pretty easy, the hardest thing was figuring out what car of suv we wanted. This is my first hybrid and we had trouble making a decision. Breanna gave us the time we needed and let us drive several different cars.

After waiting 11/2hours they said that they didn’t have time to check car

very unorganized was my experience

First of all, I got a new service advisor this time and Orlando was great. He was informative and helpful. He took care of me because the service advisor I had is no longer there. However, My complaint is with the booking people. If I have an appointment at 8:30 for an oil change then I expect to be out of there within an hour. I was there, waiting until 11:00. I think 2-1/2 hours for an oil change is absolutely ridiculous. I’ve never had to wait that long at any other dealership.

We did a two for one exchange for a used Grand Cherokee and had a great experience. We had mapped out 4 dealerships with Grand Cherokees and AutoNation was our 1st stop. We never made it out of there! It wasn't because the barred the doors or exerted high pressure. It was because they gave us the deal we were comfortable with. FYI: I bought my Prius C at the new car lot and was equally pleased with the experience.

Orlando is ? THE MAN ? .. friendly great to chat with

Orlando was great once I got to him. ! But waiting in line outside to get checked in long. Probably not going to happen with me again.

my customer care girl was very nice and helpful and pleasant I'm planing on buying a new car from toyota in the next year or so.

Shelly our service provider took care of us . 10 stars for her

Went in for routine maintenance (tire rotation and inspection) with an appointment. It took over two hours for what in most dealers (Honda) is a 1 hour service with no appointment. This has been typical of this dealership for routine maintenance. Do not know why they have not adopted the express service for this kinds of maintenance (oil changes/inspections). Also, their waiting area looks like a 1960's bus terminal I think they need to check out what their competitors are doing

Visit went smooth, estimate was spot on, out quickly. Would recommend again.

Dan Dixon always cares for each customer

I love my new 2021 Toyota Sienna minivan. Vinnie G. is the best salesman-ask for him. He actually listens to what you want and need, and makes sure you get what you want and can afford. I am so happy I purchased now and didn’t wait to start my dream of camping across the country. I can only say good things about Vinnie and Autonation. Don’t go anywhere else.

I find it highly unacceptable that the staff can not communicate better with its customers regarding TIME. I have been to Toyota 4 times for a total of 10.5 hours for a routine maintenance and a tire that took 3 visits to finally be fixed.

Our advisor was very nice and efficient. Also very helpful with finding out info for our services left.

If going buying a car, ask for Marcus, he's the best salesman I have ever dealt with at a car lot. Would rate the entire experience with the dealership a 3/5, however if I could just give a rating to the salesman (Marcus) in the used car department it would be a 5/5. He knew everything about the car top to bottom. He gave me a complete CarFax report and showed me all the past history of the vehicle which always makes me comfortable when looking for a new car. Also there was a no pressure approach from him, which you typically get at a car lot. I would buy a car from him any day.

Terry was very helpful and our experience was pleasant

great experience and really good service especially since I am not a customer and came in to your shop while traveling on the road

My representative was very friendly. 5 stars overall as I was in for a recall notice and had been advised would take 4-5 hours, but It actually took approximately 6.5 hours for completion. I had a free rental, but nowhere to go.

Jose C made buying our used 16 Infinity really easy

The service and the people communication was terrible, first the car guy receiver he never listen that only want my OIL change, so when I get back to pick up my car they never change the oil, just they rotate my wheels, so I ask again for change my OIL and I left the car for 2nd time, in the afternoon when I went to pick up my car the windshield was broken I talked with the manager and he check with the mechanic and they said to me that they received the car like that but the first guy in the morning get my car in good condition and nothing was broken. So in conclusion I spent all day from 8 AM till 5 PM for one only OIL change service and I also get my car with my windshield BROKEN and the TOYOTA dealer and his manager said to me that they don’t go to pay nothing just they said find somebody for fixed or just call your insurance. I NEVER GOING TO RECOMMEND THIS DEALER FOR ANYONE

Bought a 2007 Jeep after Christmas while I was in Florida on vacation. Drove the Jeep home to Wisconsin in February and didn't make it. Transmission is now junk, why you might ask? Because the Transmission fluid was low and high gear dried out driving 24 hours home at highway speeds. There 5 day tail light warranty is a joke. This should have been caught during routine inspection. Email to dealership went unanswered. Don't buy from Autonation.

Very helpful and efficient! Great family!

2013 VENZA: "Clang-like" noise when beginning to go forward. Determined to be a loose fender liner. I told service writer that AutoNation Fort Myers had replaced that fender a few months ago. Service writer then consulted with body ship personned and it was determined that there would be no charge. I commend the body shop personnel for standing behind their work! By the way, they did a superb job of making the body repairs earlier. Definitely will recommend their body shop.

Sold my old Chevy truck of 40 years and wanted a new one. I already have a 10 year old 4 x 4 Tacoma which I plan to keep but knew I wanted a second Tacoma. Peter understood we wanted a highway truck for travel with basic frills, nothing fancy. He put us in just what we were looking for. Now we are looking forward to racking up some miles as we travel across the country.

Waiting 3 hrs for a oil change is just way to long , other my service adviser was really great he?s a excellent employee

Excellent experience! sales person (Adnan) was very professional as well finance Rep. (Daisy).

Staff was very friendly, patient, helpful, and professional, both on the phone and in person. I appreciate everything that was done for me and the care that was applied to my vehicle. I?m very satisfied with the quality and efforts given by everyone that I came into contact with.

sales experience was okay but service has been terrible!!! appointments don't mean anything.. you still wait 3 hours and they won't give you a rental nor will they take you home or work or anywhere. The service advisor that they assign you to when you make your appointment is never there. and they tried to charge me $350 for a new tire because they said it couldn't be plugged. I came home and my husband plugged it right up. that was a year ago and that tire is still going strong!

Came in for last free check up. Was told oil change not needed until another 2,000 miles and it would cost over $100. Told him not to have it changed. I would do it myself when needed. When truck was done I was given a bill for $107.00. They had changed the oil anyway. Was not happy. Had a coupon for $69.00. Was told the difference would only be $5.00. Won’t be returning to auto nation. I have owned 4 Toyota trucks. Will probably trade in for a Dodge.

N/a Everything went well. No issue found. Thank you for your service. I will be back again in couple months.

Very good service in a timely fashion on my RAV4

With a 0900 appointment my vehicle sat in the waiting for service area for an hour before being moved. My service writer is very good (ShellyKrogmann) she told me I only needed a tire rotation and I added on an air filter, cabin filter and new wipers, at 11:30 I was still waiting for my vehicle 21/2 hours total which in my opinion is a little much. I realize people are getting their vehicles serviced to go back North but I also believe the Service Manager should make allowances for the customer to have their vehicle back in a timely manner. I will no longer be bringing my vehicle there for my service needs. Thank You

Delroy the specialist service Very professional and friendly Best adviser ever used before

Very pleasant Personable staff, clean facilities Quick turn around

Lazaro helped us at AutoNation. He was just the right amount of car salesman. I did all my research about the car I wanted online before I got there. I told him flat out that I needed to test drive another car at a different dealership to compare. He wasn’t pushy at all. Highly recommend

Had a service engine light come so went to have it checked out. Turns out it was a hose came off, they put it back on. $83 service charge. Then they indicated I needed to replace front brake pad which were fine a few weeks before when I had an oil change. I then took it to another auto repair shop to have it checked out, they called me over don?t need new pads just under half worn. I prefer to take my vehicle to dealer for service but am having hard time trusting this dealership.

This is the 5th vehicle we've purchased from Auto Nation. We also service our vehicle at auto nation. Excellent service all the way around

Great Service by Cyrin Saint very Nice and knowledgeable. I am very happy with my Highlander. Thank you for all the help!!

My purchase was interrupted due to an unexpected week n the hospital. Jesse and hank to resume the process as soon as I got out.

Brought Camry in for 20,000 check up. Oil change and fluids check performed and fix of a recall, replaced fuel pump. Service performed before time expected. Great job. Service writer was very helpful. Everybody very courteous. Masks on.

From Roberta To Shelly Always A Great Experience!!!!

Special thanks to salesman Joshua longwell, and finance manager Christian B . You guys seriously provided top notch customer service, and one of the best car buying experiences of my life. This is our third purchase from AutoNation Toyota and I can appreciatee the amount of changes through the years to make it a seemless experience. Considering car buying is a lengthy process both gentlemen went above and beyond to make sure we got exactly what we wanted. We kept them there till well after 10 pm and not once did it feel like we were not the most important people. We will always buy from AutoNation for this reason and once again thank you guys so much! We love our new 2021 Toyota Corolla hybrid. It’s also so incredible how much money you saved us today.

I came early, service department took good care of me. Dan did a nice job and keep me informed. Thank you

Denise explained everything clearly. Long wait on arrival as former reception people no longer there. Work done perfectly as dual, but took much longer. Need more mechanic.

Took to long, an hour and 40 minutes for an oil change when there was nobody there, and I had an appointment. I have been coming here for years and always, use you for my oil changes. And, my car was not courtesy washed like they used to do. Also, you do not have the VIP program for long timers anymore, or that is what I was told. Very unhappy with time frame this time.......

I had an appointment for oil change and tire rotation and 4 hours later work was finished. Also 2 filters had to be replaced that I learned about 3 and 1/2 hours into my wait. I am a twenty year customer. Probably won?t use service there again.

AutoNationFt Myers Service Dept. makes it easy. Well organized, efficient, pleasant staff, no complaints. Quality service for fair price. If it’s broken, they’ll fix it properly - the first time.

Always a professional and pleasant experience

Service was done well. Just takes time, wait is usually long.

Purchased a used Nissan Pathfinder recently from Autonation Toyota in Fort Myers. The used car folks did a great job. I was interested in a vehicle located in Miami. They were able to bring the car to Fort Myers for us to test drive and purchase. The detailing on the vehicle was great. Lisa did a fantastic job of the sale and following through on questions and a few issues that we had. The trade in value that we received for out vehicle was outstanding. Overall we are very pleased with the experience.

Very poor follow up. I purchased my vehicle in cash on 2-11-21. They gave me a temporary plate for 20 days and said they would call me when they received the plate. 19 days later I called them and they did not know where the license plate was and had to give me another 20 day temporary plate. Here we are 4-2-21 and when I send an e-mail to Lisa Campion (sales person) she just forwards it to Brandon Welch (Business Manager) and nobody will get back to me. It has been 50 days and I do not have the plate and they will not get back to me. I have had to get the Attorney General involved. Joe Roberts

I have been a customer of this particular Toyota dealership for over 25 years! also a client of Blair Roskow for 10 specifically! love this dealership, they are informative, courteous, friendly, super accommodating and their vehicles are top notch! thank you again for another awesome vehicle..

Roberta Billing is a true professional. She went above and beyond to find the right car!

Reasonable wait time. Without an appointment was not a problem. Service personnel courteous, professional, knowledgeable of the history of my vehicle.

Excellent customer service personnel from appointment request to service writer to the car care technicians. I have bought four cars from this dealership and all were serviced there. Toyotas rock!

Very helpful. Likable and friendly. Not too pushy:)

This was an awful experience. We had an appointment and waited over 2 hours for an oil change. They were understaffed and the staff was obviously stressed. Had 2 appointments. One for our car and one for our SUV. After waiting over 2 hours, and the manager refusing to meet with us, we left without the car even being serviced. What an awful night. Not that they will even care being the manager wouldn't even speak with us. Wow, after 25 plus years of being a loyal customer. Not what we expected.

I saw Peter. He is the most knowledgeable Toyota Guy you could ever meet! By far the BEST car Dealership I've been in.

helped by Joshua and got my new car RAV4 in half day.

Very good experience. Mr Dombrowski was a great salesman, not pushy or overbearing.

Everything and anything together

My car was repaired on time Thank you for all your help.

Excellent customer service ALL around! I would highly recommend AutoNation Toyota of Fort Myers! We purchased a 2021 Corolla for our daughter, best prices in 3 counties! Very happy with our salesman Simon and our finance manager Dante.

Brizza was awesome. Kept me informed about how long the service was going to take and was able to get me checked out immediately when my car was ready.

It was an amazing experience, I love my car. The process was short and sweet

Terrible customer service! I would not recommend anybody buy a car here!

I took my vehicle in for routine service at 13,450 miles, 21 months into a 36 month lease.. I was advised to have the alignment done which I agreed to. Then after inspection I was shown a dirty air filter and told that I needed throttle service. By the time I left 2 1/2 hours later, I had a bill for over $400 dollars. At no time was I told that the repairs were optional for a leased vehicle. That information was provided to my husband after he made inquiries about the bill when I returned home. I subsequently spoke with the service associate who was unwilling to make adjustments to the bill.

Just want to give a shout out to thank Kris T. He went above and beyond to assist me with the lease of a new car! His knowledge and helpfulness were just beyond every day workplace duties! He is a valuable employee. Thank you.

Although I have been pleased with Autonation Toyota service in the past, not so the last time. I was told to give them an hour and 45 minutes to do oil change, tire rotation and transaxle service while I waited. It took 3 hours and no time update was given nor a reason for the delay. Whereas they have washed my vehicle in the past, it was returned to me dirty.

The buying process was actually a great one with a super salesman Kris and his finance guy Jeremy making our entire day pleasant. However, 8 hours is too long for elders to wait for the end, although we were always tended to. This is always an exhausting experience when we buy a car - even the same car. The facility is safe and secure as it should be for the pandemic. It is not as lovely as it used to be but it will be back I'm sure. Also comfortable, thank goodness.

Tina Becker, as usual, took excellent care of me & my car. Service was completed within the estimated time, Tina explained all of the charges & I left, a satisfied customer!

Quick and hassle free. Straightforward and to the point.

Process was efficient. Delroy was friendly and helpful to me in deciding which services to have performed. I will return for service again.

Excellent service!!! Very nice not pushy and was willing to show us the car we were looking for in our price range! Would definitely recommend to friends and family!!!

GREAT CUSTOMER SERVICE. THE CUSTOMER REP WAS SO PROFESSIONAL AND MADE US FEEL SO WELCOMED AND AT EASE. CONVERSING WITH HER WAS SO GREAT. SHE IS GREAT. THANK TO HER FOR HER PROFESSIONALISM

Everyone at the dealership was kind and respectful

As usual, good service was provided. However, this time I had tires rotated and lost wheelcover going home due to loose reinstall. It took three calls to service department (including the service manager - two different ones) before they told me to come back and have a replacement installed. That happens in three days and I expect it will be done fine.

Normally I would recommend. But today I do not. I had an appointment at 840am...its now almost 1240pm. I don't think I have ever waited this long. Absolutely disappointed. Can I get my truck yet?

I had several months left on my lease but needed a smaller car. I looked at the website and saw the perfect car and made an appt. with Paul. When I got there we talked about the car I wanted and Paul suggested one which would be a better fit. We sat down to discuss the lease with Jeremy and five minutes later the deal was done. I have been a customer of this Toyota dealer for thirty years and I have to say that this was the fastest and easiest transaction I have ever had. Thank you Paul and Jeremy, I really appreciated working with you and highly recommend you.❤️

Shelly Groggman assisted me to have my Maintenance Required done on my Tacoma 2005 and has always been the most helpful during my visits at AutoNation over the many years I've come to this location.

We were able to buy at a great price. We shopped another dealership closer to my home for the same vehicle and after the sticker price there were a lot of other add ons. At Auto Nation the price on the sticker is the price you pay with tax tag and title fees above sticker! They also gave a great price for my trade in.

I had an appointment and waited 2 hours just to put air in my tires. Seemed to be overbooked

Blair was our salesman and he did a great job. We bought one SUV and then decided we wanted a different one. They worked with us and got is what we wanted. I cannot say enough good things about our experience. Everyone bent over backwards to help us.

My husband took our RAV for maintenance and was pleased with the whole experience. Wait was as predicted, issues resolved easily. Thank you!

I was hesitant to bring Camry in ... shevanie put me at ease and was Very Polite, Professional And explained everything to me ! She called in Two hours as promised and my car was ready! The service was excellent and a simple fix ! She called Immediately when I left to tell me I left my credit card ..... GREAT Employee!!!!!!!

AutoNation in Ft Myers Florida has many excellent services. Highly recommend this store

Bought a car sight unseen. Went by the photos Jose sent me, flew down, took a test drive, and drove away. Thanks Autonation Ft Myers!

4 hour visit for an oil change and tire check. Left caps off all four tires after testing air. Had to buy new ones.

Service is quick and thorough. Tina Becker is the best service advisor I have experienced, and that includes my experiences with Mercedes, Lexus and Ford.

We were here in Ft Myers on vacation when we had our low tire light come on. We found a screw imbedded in the tire. We called AutoNation and explained our situation on our 2020 RAV4 and were told to bring it in. Upon arrival we were greeted with a service rep who took down our information and we went to the waiting room. Within 10 minutes the service advisor told us she would have a tech look at our vehicle and advise us on what we should have done. Within 10 min. we were advised that we would need a new tire, they did not have a tire in stock but would order it and have it in by 5 o’clock that same day we told her to go ahead and order it. By 3 o’clock we received a call from Maria that the tire was in and we could bring our vehicle back, my husband took the vehicle back to the dealership and was in and out in one hour. Great service and great communication. Would totally recommend this dealership.

The only thing is I thought the wait time was long

They answered my questions in a timely fashion and processed my paperwork quickly. The car was ready to pick up when promised.

Went in for the 2-year maintenance package. Oil filter fluid levels tire. rotation as needed. Quick turnaround.

My service advisor, Sylvester Jennings, is wonderful! Friendly, effective and smoothly gets my vehicle in and out as efficiently as possible.

They had the tires waiting for us when we got there. We got out after a reasonable wait. As usual our service advisor Delroy was great!

Greg the service advisor is the best!

Attention given to the car and customers.

The car buying experience was fine. But I need to get the paperwork, the registration, and who to send payments to. I have called, emailed, chatted, texted, and no one will respond. It has been weeks and they just ignore my request because I already purchased. Beware there is no support after the sale with this company

polite always inform you about your car letting you know how much longer.

My wife?s highbeams were not working and they told her because it was not a genuine Toyota part. Long story short they charged her $180 to replace two highbeam bulbs $30 at most at AutoZone thanks a lot jerk offs

Thank you Lisa Campioni for a stress free car buying experience. I asked Lisa for an out-the-door price and she provided it right away. So refreshing after Honda Ft Myers where they would not sell me the car because I was paying in cash...no financing or trade in. I could not believe it...I asked 3 times and they would not give me an out-the-door price,

My recent experience with Toyota was enjoyable. This was completely due to the help, guidance, and knowledge of Dale Fortner. Dale supplied me with all the information I needed to make a decision on my new Tundra. A savvy, low key, and super friendly person who always puts his customers first, Dale will get you to where you want to go. Everyone buying, leasing, or trading a vehicle should consult with Dale before final decision making.

I had a grateful experience, my Salesman Bernard Edward is awesome. I told him what kind of car I was looking for and he delivered it. Everyone loves my car, thanks Bernard, will do business with you again.

The service and the staff was absolutely the BEST! Extremely professional!

My service rep Brizy Beltran did an outstanding job of keeping me updated every hour of my time at the dealership. She helped me locate a discount coupon on the Auto Nation web page that could be used at this service.

Good service and good people

In and out in just over an hour for a routine oil change and check of tires, et al.

The whole process took way too long. I was there nearly 6 hours.

Had a great experience with AutoNation Toyota, Sherry Krogmann our customer care specialist took excellent care of us.

The people and service. Roberta helped us purchase 2 vehicles in 2 years. She updated us regularly as the Highlander Hybrid was being built. Nick my service advisor keeps me updated in the waiting area and keeps me safe. He made sure the air in the spare was checked before my 1400 mile trip to meet my new granddaughter.

Saturday’s are always busy at Toyota, but my Customer Service Specialist, Tina, helps me get through it.

service and timeliness and very polite

He was a nice guy, I wa there at 5:30pm and he accepted my car ven that I was late. now the Process of th service was almost 2 hours, I think that is long timeto change the oil, but of course is not his fault, he was friendly and was the only guy working at that time...

What a great experience it was to work with those 3 gentlemen I named. Courteous, amiable ,listening to what I said and what I wanted. I can't praise them enough. Smiles all around.

My Sienna was serviced in a timely manner and the Service Rep Nick was very responsive to Questions and giving me information that I needed for future work.

Fanny was amazing and very helpful.

Courteous sales people and also not pushy.

Excelente costumer service. Kevin was great through out the process

When you go to finance you will different see attitude change and scam on interest rate only think was good my sales man tommy 🙏 very much for your help

Start very good two when I got to the financing A lot scam also brand new vehicle 2021 does not come with a floormat just does not make sense I?ve been told to reach to the general manager I left a voicemail 4 days never return the call Worst experience ever

Great service and people were of knowledge Highly recommend them

So disappointed that AutoNation was attempting to add extra cost for us to pay for items that were already on the car, tinted windows, etc. When we refused the Appearance Protection and Tire and Wheel Protection, we were denied. The finance guy, Richard, told us he would give us the $509 Appearance Protection at no cost to us to show their good will. The cost was included in our bill ! Their website showed $3,600 allowance on the model we chose but at the showroom, they offered only $1,600. Our trade in was $3,000 less than at another dealer. We felt we were pressured and taken advantage of. Unfortunately, we liked the car and had to have something quickly to head north for a family emergency or we would have walked away. Buyer Beware !

Convenient-polite people-fast service-no pressure-just a good experience from the start to finish.

We bought a 2021 Toyota Camry XLE Hybrid, a difficult car to find at present. AutoNation Toyota Fort Myers did not have our desired car in stock. However, they searched other dealerships, found a car for us in a matter of days, and we were able to buy the car for a reasonable price. Our salesperson, Raymond, was knowledgeable and kept us informed during the entire process. Overall, our experience with this dealership was excellent. If you visit the dealership, ask for “Butters”.

Great experience and easy to work with

Joey was great to work with. Spent the time to talk to us about the vehicle.

Buying a car was easy. The sales person was very nice and knowledgeable. Gave me a great deal on a 2021 Camry.

Got a brand new 2021 RAV4 I love it. Hank was awesome so knowledgeable and helpful. Was the quickest car buying experience I have ever had. Would highly recommend Auto nation to anyone.

Excellent will continue to you them Service rep very professional and helpful!!

Nothing but great experience,everything was like planed,and most important thing was the profssional service

All staff were polite and helpful. They accommodated me when several people were not wearing masks. We did all our business outside.

Excellent experience. Xynthia Garcia was wonderful. Refreshingly polite and accommodating.

I was treated with courtesy and the wait time was appropriate for the service being done!

Second oil change. Timely, efficient and professional.

The repair of my car key was not satisfactory...my key is still not functioning correctly, and I will have to come back to get it fixed.

service was scheduled and performed on time and we were very pleased

Friendly and honest employees; had my car serviced and they did not push unnecessary repairs on me.

Friendly and honest employees; had my car serviced and they did not push unnecessary repairs on me.

Within the last 6 months I've taken my vehicle in twice for maintenance , and both times I am told the car wash is broken. Every other Toyota dealership I have taken my Toyota vehicles to for service always washed my vehicle when I had it serviced.

Work was done in a timely manner. Courtesy was shown by all the workers.

Muy lentos para cambio de aceite y filtro 2 horas y medias es demasiado tiempo

Denise our service advisor always makes us feel welcome gives us her undivided attention and is very knowledgeable about the service needs and recommendations. We highly encourage everyone to go to this location and meet with Denise and I'm sure you'll feel as wonderful about your interaction as we do.

Very efficient

Excelente customer service! I definitely will recommended this dealer!

Me atendienron muy bien y el servicio fue rapido el local esta cerca y tienen variedad de vehiculos buenos

Took an hour and a half for oil change, tire rotation, and maintenance checklist. Car wash was broken. Well, I guess that happens, I just wonder why a repair shop couldn't fix it. HOWEVER, Jiffy Lube at least teaches the maintenance personnel how to clean the bugs off the windshield rather than just leave them there. When I asked what can be done about that spare tire (the one under the car that takes forever to crank down to access) that loses pressure so that the low pressure light comes on every few months, I was told I have to just add air to it. They did do that, but next time it's my turn.

Extremely upset. Took highlander in for recall and was told about 1 hour, they were done in the hour that was fine. When I got home I reviewed the paperwork and it stated VEHICLE NOT SANITIZED , CUSTOMER DECLINED TO HAVE SANITIZED. NEVER ASKED AND I ASSUMED IT WAS DONE. THANKS AUTONATION .

Over all I had a good experience with the sales process for my RAV4. I knew what I wanted to pay, what payment terms I wanted and what APR I wanted (and could get). It took almost 2 hours for them to finally agree to my offer and terms. I know it’s part of the “game” but it could have gone faster. The only real problem I had was getting in contact with my sales man so I could get the info I needed to get the car on my insurance before I went to pick it up.

I was very happy with my shopping experience with AutoNation. Salesman was very helpful in assisting me find the right car even when I wasn’t sure exactly what I wanted. No pressure, honest & fair negotiations throughout the process!

We?ve purchased two cars on two different occasions from this dealership and have been treated very well both times. Daniel and Dante were both awesome! They made the experience easy and fun. My wife LOVES her car!

Service at the dealer ship is excellent I give 10

I took my Toyoto Corello in for 6 month checkup, Service was handled by Denise ?Whitlow, and she was very considerate and kept me updated while it was in process. She went overthing that was checked and reported on condition

I stopped buy to see if I could get an appointment. They said they could do it today and Later that afternoon I was on my way

Everything was taken care of in less than an hour. They are always very nice and make sure everything that's being taken care of is explained completely.

Roberta, Millan and Christian were so wonderful, with no pressure. They were friendly and easy to talk to. And a special shout out to Tina who referred us to Roberta-she rocks!

Good service. Print attention. I found what I wanted it?s expert attention.

In fort Myers I have a good time with the staff at auto nation when I come service my 2020 rav4 this is the best place to refer some friends

tina has alw ays given great and expert service and I would recomend her to anyone who needs expert advice

Went in for service was given above normal attention and treated like friend.

Can't. Say enought about their service above normal. Thanks!

Easy to schedule, friendly service. Work was done professionally and in the time promised. Pam is the best consultant. We always ask for her.

I purchased a 2018 Tundra from here in October 2020. The truck was sold as a Toyota CPO, and a $995 CPO fee was added to my bill. When I recently took the truck to another Toyota dealership for service, I was told it was not a CPO. I then confirmed for myself the truck was never CPO’d on the Toyota owners website. I’ve called Autonation Ft Myers several times about this issue, and get the same response. “That’s odd, I’ll have to look in to it and call you back”. I have never received a call back. It seems that this dealership does not care since they already have my money. Beware when buying a CPO or warranty here, as you may not actually get what you pay for.

If you are looking for a new car, look for Hank Simmons when you go into new cars. He is the best! He is no pressure and ways your options. He’s fair and never made me feel is was about him, but you. He goes out of his way to make your experience enjoyable. I have dealt with home even if it was another salesman’s sale and he was gone. He jumps right in and helps regardless if he sold you the car or not. I made a friend and will definitely buy from Hank again. Thanks Hank!!

I hate the navigation package that came with my 2018 Camry. I quit using it, and just used my phone. I was thrilled when I received the notice for the Apple CarPlay upgrade! Unfortunately, I couldn?t figure it out, but my son stopped by within a few days and told me what I needed. It would have been better if the service team had filled me I , or left a flyer. But the maintenance and upgrade were performed timely and no issues.

Got a car here loved the dealership and the friendly staff that run it. Definitely would recommend buying a car! Go see Raymond answered all my questions helped me but was not aggressive in pushing me which is a definitely A+ in my book Love my new 2021 red Toyota Corolla

Tina was wonderful?- she gathered my info quickly and made sure my car was serviced promptly?- I will request her next time I bring my car in for maintenance in 6 months!

Waiting in line was too long to check in and I had an appointment. After I checked in service was done quickly, only had to wait for an hour. Happy with Pam as my service agent. Wish they had a car wash. Wish they could do little tasks like buffing out a scratch. They wouldn?t do it. Didn?t require the body shop.

Hank was our sales person and he treated us with respect. He was well informed about his product. He got us a fair price and a fair deal on our trade in. Overall buying experience was pleasant. I can't say that about most other buying experience's I've had in the past at other dealers. I would recommend this dealership to family and friends.

Fantastic Toyota Dealership great people! Had my Oil change and tires rotated there from out of town and they got me right in and out in a hurry!

I wouldn't bring my Pinto or Vega here!

Easy in and out service. Love my service advisor Dan.

On 12/9/2020 we had a 4:30 PM appointment and our sales person was over 20 minutes late with no explanation, then when we go to take a test ride she doesn’t even know that the access cab Tacoma has doors that open to allow access into the back seats. I had to show her that feature. At no time did she offer to explain any of the features or how to operate any of the equipment. Now granted I’m an engineer and I can figure all of this stuff out but I shouldn’t have to spend hours pouring over the manual to find everything that should have been part of either the sale or delivery, lord only knows we were there long enough. She knew we wanted to buy the truck but didn’t bother to have me sign the release to run my credit, she had the finance person run the deal at a ridiculous interest rate (almost 11%) and only when I said we were done and were going to leave did they make the excuse that we’re sorry we didn’t run your credit we weren’t sure you were serious. If I wasn’t serious I wouldn’t have asked to see the numbers. I realize the finance person was new in her position but getting through the paperwork was a nightmare as the first set she put together had my wife’s name on everything even though they didn’t run her credit, so then once that got fixed they had issues getting that to print properly since the first deal was still sitting in their system. It was finally 9:30 in the evening before we left the dealership. At that point our salesperson handed us the keys and said goodbye. There is no way it should have taken five hours from start to finish to close a deal on a new truck, we weren’t haggling over items or price or expecting some miracle deal, we just wanted to come in take a quick test drive, agree on a price and be done with it. On top of all this two days later our finance person calls and I have to come back to the dealership to re-sign a couple of the forms because she missed the tire/wheel and interior protection stuff, this was even difficult as she had to run all over the place to find a printer to print my copies. This is not our first Toyota purchase (5th or 6th I think) and the second one from their dealership and I can honestly tell you that this was absolutely the worst car buying experience we have ever had. We walked in knowing we wanted, a Tacoma and they probably could have moved us up in trim levels from what we bought if we had known that some features we wanted weren’t on the model we looked at. I’m still waiting on the WeatherTech floor mats which our salesperson tried to tell me that the standard Toyota mats were the same and when I pointed out that they weren’t she begrudgingly agreed to order the WeatherTech mats. I bring this up because I was specifically told it came with WeatherTech mats and she told me that the Toyota mats were WeatherTech mats. Our Highlander has WeatherTech mats and we have had them in other vehicles and the stock Toyota mats are not the same thing. Now as if all of this wasn't bad enough here we are two months after we closed the deal and they still have not paid off our trade-in. One might ask how I know this, well I get a call from Toyota finance today asking why I'm two months behind. The sad part is I notified AutoNation Toyota at the beginning of January that the payoff wasn't completed and again on 1/28. Oh and they actually sent the payoff to the wrong Toyota Finance who actually cashed their check. Now they can't seem to figure out how to fix this entire disaster. I am calling my attorney tomorrow and letting them deal with this disaster. All I can say is DO NOT do business with AutoNation Toyota.

Tina Becker has been my service provider for several years and she consistently provides me with excellent service, knowledgeable solutions, and very personal and accommodating experiences. Very Helpful.

Purchase of new vehicle was fast and easy!

AutoNation Toyota is simply AMAZING! Lisa and Julian were incredible and I will send everyone I know that is looking for a new car to see them. Lisa was prompt and courteous in all of my needs, and Julian got me a really great deal, even though my credit is less than stellar! Highly recommended! They earned my business for life!!!

Professional and genuine - sales and financial staff.

Never do buisness with them! They royally ripped me off!!!And they would not even admit to it. They made out and I got screwed!BAD BAD BAD

Service professionals are helpful and explain any maintenance needed.

My sales experience was good but whoever prepped my brand new Rav 4 must have smoked a pack of cigarettes in it.

This is our 4th or 5th car purchased at this dealership and with this salesperson. He keeps us appraised of all new offers and models and most of all safety features which are most important to us. We have all our maintenance and repairs done here as well and it is easy and fair. Dale is great and really listens to our needs as do the service people.

The best car prices in South Florida and a seller, and not 4 or 5 like other car dealerships, sells you the car you want to buy. Very professional and the buyer does not have that feeling of being in a funeral home buying a casket for a dead relative, and I mean the AutoNation Toyota agency of Fort Myers. I guess the others use the same Code of Ethics to sell cars. Five stars to AutoNation Toyota in Fort Myers for selling cars. I just hope that when my "Toyota 4Runner Limited" needs service I will get the same courtesy and treatment as when I bought it.

Sylvester was excellent and a pleasure to deal with and my car was done quickly.

I especially like Nick my service rep he is great.

Fast , Great service Love it

I had no problem with my last experience. That’s when I found out that when I scheduled my new truck for a oil change at five thousand miles they did not change the oil. I asked why I’m finding this out now. I was told that they only rotated the tires but they will change the oil this time. So I guess when I schedule a oil change they do whatever they want anyway. So I waited over two hours for a tire rotation. The manager said that I didn’t let the technician know that I wanted a oil change. I said I let the woman I spoke to when I scheduled the appointment that I wanted an oil change. But I guess she doesn’t know how to write that down. It’s too late now. It’s over and done with. I always change my oil at five thousand miles, especially during the break in period This was not my first bad encounter with this dealership. I had a 2017 Highlander that I leased from New Jersey. The lease was due on October 2nd. I turned it in at your dealership on September 25th. Scott was the representative that I dealt with. In mid November I was still getting bills from Toyota Financial about the Highlander. They claimed that I still had the Highlander and they were charging me extra because I didn’t lease a new vehicle. I explained to them that I turned the vehicle in and before I turned it in I bought a new Toyota Tacoma. I then called your dealership and spoke with Scott. He told me that the dealership bought the vehicle from Toyota. I told him that they think I still have the vehicle. He said that he would straighten it out. I then called Toyota Financial the next day and they said that the dealership just bought the vehicle. I told them that your deal has had the vehicle since September 25th. And they better not mess up my credit because of their incompetence. About a week later the account was closed and satisfied. So far you guys are not making it easy for me to remain a customer So far in my lifetime I have bought 5 new Toyotas starting in 1975. This is the first and last one I will buy from your dealership.

Worst experience ever total waste of time They ran my credit in the ground gave me a car and then 30 days came back and got my car because one of their employees never even submitted my paperwork to the bank and at the end of the day try to make it seem like it was an honest mistake but now I?m out of a car and my money

Greg Fleming was very helpful to me. I am a loyal customer of your sales & service depts since 1976. Im always satisfied with your service until last week when I had my Toyota Sequoia serviced. I’m going to travel out of town & I told the advisor to check for travel & top off any fluid levels that are low. Greg ordered as I told him but the service guy didn’t top off all the low fluids. It’s good I opened the hood & Checked & I found the coolant level was less than half & the steering fluid is closed to minimum & was not topped off. I was really mad. I went ahead & filled the coolant but the steering fluid is still on minimum. How can I travel out of town with peace of mind thinking that maybe any moment I might have a problem. The service people should really do as they’re told & don’t say they did the job when they didn’t. Thank you, Phebe I do recommend nations Toyota to my friends because they all a good job except this time

Easy to get an appointment when you need it and they check everything. They determined I needed a new battery and I had no idea that I did. Very good service

I love the service team.. they always remember me.. I feel like I have a friend looking out for me... Greg is the best... Shelly and Orlando have my respect too... honest and high quality work.. thanks

Excellent Customer service and exceptional quality performance!

Called to set up my regular maintenance appointment. They got me in when it was convenient, and had my oil change and tire rotation done in less than 2 hours. Very nice and professional.