They were very courteous professional and helpful. We were told it would take 2 to 4 hours to complete the repair it was finished in an hour and 20 minutes

Friendly, professional staff, great service, and you are treated as a friend.

Great Service, Very competent, fair prices,

I had my 2013 Rav 4 service on 3/25 at 3:15 pm ,my advisor was Sylvester Jennings. It was my pleasure in meeting a genuine person. I know now that I could trust in someone recommending me the neccessary repairs to protect my family. Thank You Sylvester, hope to see you soon

Excellent service thank you very much

was there yesterday for the airbag/seatbelt recall. great service. will b back soon for the fuel pump recall.

Shelly was amazing. When I go back I will only deal with her.

They have an awesome staff and I?ll Recommend any of my friends and family to check them out

My vehicle was repaired in a timely manor, works great very happy with the service.

VERY FAST SERVICE...ONLY TOOK 1 HOUR

Denise service rep through Excellent !!!! facilities clean all employees friendly courteous

I have NEVER had a bad experience with Auto Nation Ft Myers

Service was fast and Orlando was very good to work with.

Greg Fleming is an outstanding service adviser. I have trusted my 2009 Rav4 servicing needs to Greg at AutoNation Toyota for over six years. Greg always makes sure that I know exactly what will be done to my car, what "out of the ordinary" things need to be done, and how much the options will cost. He is concerned with safety first, always making sure I know when it is time for new brakes, new struts and shocks, new tires, etc. He is always extremely friendly, knowledgeable and helpful. At this point my beloved Rav4 has over 180,000 miles on it and, thanks to Greg's recommendations, It?s still going strong. I know that many look for less expensive servicing options outside of the dealership, but I feel much more confident knowing that my car is being well cared for by professionals who are especially trained to service Toyotas.

I only have my vehicle serviced there; they are always helpful, honest and willing to work with my schedule. I live almost an hour away but make the trip because I know I won't be pressured into other "repairs" as I have been at other places. A particular "good job" goes to Gregg Flemming and Brizy Cantu, Customer Care Specialists for taking good care of me.

Great service as always. Shelly is a great advisor and always take care me and my needs.

Unprofessional. The picture says everything by itself. La foto habla por si sola sobre el poco profesionalismo de sus mecánicos.

Nice and friendly people to work with and a very clean comfortable waiting area.

Autonation is so consistenly good. They are very professional. The technicians pay attention to detail. From the moment you walk in you feel peace and tranquility. I have always enjoyed their shuttle service coming handy specially in the challenging times that we live in. They always have my back. I would not go any where else.

I was in and out in 1 hour for an oil change and wash.

David is a perfect gentleman, knowledgeable, patient, and thorough.

Dan Dixon was my service advisor and as always it was a pleasure working with him. He takes good care of his customers. Very satisfied.

Very pleasant. IN-shuffle home. Called when finished. Shuffle to Autonation. Quick check-out. Done deal. All very nice and professional. Brixy (?) was very professional.

You are wonderful to work with and you called me so I could have the best care for my car 😊 Thank You so much

This is my second car with Auto Nation and by far the best experience from start to finish.

Bought a used car here, and while we are happy with the vehicle we choose based on our own research, I would strongly recommend people to avoid buying here. The car was for my husband and the financing was supposed to be in his name. I was just coming along to see his new car. We communicated this VERY clearly from the moment we arrived. The sales lady said it would be no problem to let him sign up for a Suncoast Credit Union membership right then and there as they were our lender of choice. As we began filling out paperwork they mentioned it would be helpful to have me as a cosigner on the loan as I already have a Suncoast membership. We decided to follow their recommendation, and they promised it would be no trouble setting up the new account for him and he would get his membership details in the mail in a few days. We waited for 2 or 3 weeks, called the credit union, told them we had applied at the dealership and they confirmed that our welcome packet should have been sent out. Well we finally visited a branch 2 months later to straighten out everything, assuming we had missed the packet when it came. Nope. They never got an application for him. Auto Nation simply switched our paperwork around, put me as the primary applicant with husband as cosigner. The loan almost didn't get approved in time (it came down to the last day) because Auto Nation put the wrong social in the system for my husband and screwed his credit by getting a fraud alert on his name, then acted irritated at us that it was taking so long to get approved. I finally went around them and spoke directly to the bank to fix the problem. We finally had everything submitted that Suncoast needed and Auto Nation cancelled our loan application one day before it expired. I called to complain to a manager and it turned out he was there one who did it, but he put it on his sales guy who called and told me it was actually the manager. I told them the bank had been ready to give the approval today so they were able to re-open the application and we got the car after all. On top of all the games they played with us, we brought in the car for our first service (which we were HEAVILY pressured, for hours, into prepaying, and tying into our financing) and I was practically chased off the lot... Despite my service light being on she said they would just switch off the light but not service it. It turned out instead of putting in the recommended servicing as he discussed with us, the sales guy bundled tire rotations and oil changes together so we either have to do an oil change every 5000 miles (recommended every 10,000 miles) or pay for our tire rotations every other visit (recommend every 5000 miles) we can't do then seperate. Well I hope they are reading this review because I want you to know I'll be getting rotations done at my preferred mechanic, Terry Wynter on Fowler St. An honest business that does their work well and truly puts the customer first!

Everything was to my best satisfaction!

Great service. Lisa was awsome made me feel welcome and it was a great experience. Highley recomend buying a car from them.

Timeliness of service, work done efficiently and well. Great customer service from the representative.

Went in for my 20K oil change. they were courteous, helpful and got the job done promptly. the coffee and bagels were also appreciated.

Very smooth service! Mrs, Garcia was professional and very informative on the service needed. Great job all around

Awesome service Denise kept me updated the entire time, sent emails and left voicemails as well.

I was greeted by Dale Fortner who was very knowledgeable of the cars on the lot and went above and beyond to help me find the car i wanted. I will definitely recommend this to friends and family who are interested in a Toyota.

First & last Time there these People Are crooks!!! took Advantage Of My wife Who took My truck In for a Brake Job. told her she didn't need brakes !!! rang up a Bill of $624.00 dollars of thing I already Did To My Truck 2 Days prior!! When you Get Ripped Off Remember I told You So!!! I told Them on The Phone Look in the glove box and see I had that work performed 2 days prior beware

Took my Prius in for an oil and filter change, but they found some stuff that needed doing. As opposed as I am to bait-and-switch schemes, I figured the work sounded reasonable, so I OK'd it. Work was done when promised, and the shuttle service was great.

I use to always have great experiences but not this time. Over 2 hours for just an easy oil change. And on top of that the old man taking care of the bagel station was treating everyone like if he was the adult and they were all kids but yet he was coughing into his hands and then handling all the bagels and tongs and coffee area

Horrible customer service. Will never go back Ever!!!! F U collision center!!!

Great experience getting a repair done at AutoNation. Tina is the girl to see. Told Tina I had limited time and she said I will get with you soon. She was awesome. I have always received good service at AutoNation.

These people are crooks will take advantage of the elderly was my first time there and my last so when you get ripped off remember you read this

Dale Fortner was our sales person at the AutoNation in Ft Myers Florida on March 7th, 2020. He went above and beyond helping us with the purchase of our new truck. He made the process quick and pleasant. Everyone involved in the purchase did an excellent job.....and we thank you !!!

First time there & last!! they are crooks!! took advantage of my wife!! when you get riped off remember you were warned!!!!!

Amazing overall experience! Customer service was great!

The sales staff, particularly Daisy, and the entire service team, went above and beyond to make sure my experience was great.

Not always tell the truth. I did not feel like I was treated honestly. Bought a car next day from a different dealer

Your office called me for appointment and reminded me When I pulled my car, you were ready Your office man was kind and explained details I thank you your kind service and care I remain Yong Hae Lee

Took advantage of my mother and had her pay $40 for a $6 bottle of fuel system cleaner for a car with only 15K miles... also had her pay for an alignment, also on the vehicle with only 15K miles. The car is a lease with Toyota Care, you do the maintenance that the car needs, not take advantage of customers and have them pay for unnecessary maintenance items that are upcharged 7x. Crooks. After the lease expires, never giving you business again. All these car dealerships are filled with shady people looking to steal people's money.

Took my car in for 5000 mile check up No oil change, just checkup. Had a 9am appointment. Took 2 hours. I would assume there was a spot open for me at 9am. Appently there was not. Why not? Apparently a not cost checkup goes as a low priority. Not a happy customer.

Brianna was a pro her boss as well. the corp. that they have to deal with to close the deal is the only fly in the ointment.

My recent experience renewing my lease at AutoNation Toyota was great with Raymond (seller), he was very receptive, attentive, and met all my expectations. On the other hand I was very disappointed with Keith Camiolo (finance department) because I clearly stated that I was only interested on the Excess wear and tear protection plan which I got, and I verbally refused everything else (this is the 5th car I lease with Toyota). Then surprisingly when I got home that same day I checked the paper work to find out Mr Camiolo also included a Vehicle protection Plan for $760 without my knowledge. ***UPDATE*** I was contacted by one of the managers and they were able to cancel the Vehicle protection Plan. Mr Blomquist had the cancelation document ready for me and he informed me that it takes about 6 weeks to be process. I really thank you for your help and look forward doing business with AutoNation Toyota again. Changing my review to 4 stars.

Excellent customer. Quality work on car.

My car was ?in the shop? for two weeks plus. When I went to finally pick it up it was absolutely filthy. I took one look at it and commented on that to the individual who had driven it up. He said, in a sort of surprised way ?OH, do you want me to wash it? NO! I said. I just wanted to take my car and get out of there. The Toyota dealer I usually go to ALWAYS as a common courtesy washes my car. It?s a given. Not Autonation. On the flip side the customer service rep was awesome.

Tina is knowledgeable & on top of things. I always feel confident my car is in good hands with her. And she is the primary reason I keep going back to Autonation Toyota!

Don’t lease vehicles here.

very easy people to work with

My 1st oil change. Made an apt for service at 11:00. They finally Took my car in at 1:15 Done at 1:45. 2 and 3/4 hours I waited. With an appointment!!! Ridiculous !!! Won’t go back to there again 👎

I felt pampered from the time I arrived for our routine oil change. Washing the truck, and delivering it to us was awesome. Brundtland was so professional. We will use this dealership again.

Very good service My service was only 45 minutes for an oil change

I received excellent service from Mr. Dan service representative.

Tina is the absolute best service rep they have. Always greets you with a smile, tells you what needs to be done now versus things that can wait, and gets you in and out as quickly as they are able to.

Nice waiting area, quick service.

everything was exceptional but for one exception, I had asked for the coolant level to be checked and topped off. We received our vehicle in excellent shape but the coolant was still low.

always have to wait for services. never at desk when i arrive at my appointment time. usually get someone else to help. told he is busy

AutoNation provides great automobiles, very good pricing and excellent service!

Nate Baptiste our salesman went out of his way to make sure we got the car and terms we wanted

Great service will return to this dealership again

It was a good experience but especially the service on the phone

Our salesman Clint Simmons was great.He wasn't pushy or agressive.He was very helpful and professional during the whole process.

Very good service and very friendly staff. Greg is exceptional.

It was excellent service to has being the first day.

Excellent customer service. Very timely. I was able to schedule my appointment so that it worked in my schedule.

Denise was knowledgeable and helpful.

I love free washing my car

I recently bought a car there. I worked with Ray Ravencrest. This man is an absolute genius. He knows his cars. He works with you till the end. I would definitely recommend him.

Friendly service dept., clean facility, reasonable wait time for serving our vehicle with explanation of repairs needed.

I took my sister in law to buy her first car. Stephen and Hunter were great to work with and no cheesy car salesman experiences. Both were professional and made the car experience easy. I would highly recommend this dealership.

Was a very good experience . Denise was my agent and was very nice. Service was quick and on time as they said.

Greg was very polite same he staff, timely with the vehicle.

I didn’t like the customer service. Nobody seemed to know what was going on, I waited 2 hours, and nobody came to let me know anything about my vehicle. The advisor walked by me a couple of times, no updates and she called me on my cellphone, why would you call me and you just walked by me and made eye contact. My car was just sitting for at least 20 minutes, and I was waiting for the advisor to come and tell me the car was ready, and I can pay. She never came, I had to go to her. I also feel like I was overcharged. I will go to Uncle Joe under the tree before I go back to this place!

Hand an appointment at 11:30 am just for an oil change and hybrid system did not get out until 4pm. There is no point in making appointment. I will to have reconsider where to get my oil change next time.

I have been having my Toyota cars serviced at this facility for years. The staff is courteous, knowledgeable and willing to go the extra step to provide the services needed. The facility itself is modern with great amenities. I would like to especially compliment my service advisor Tina who always greets you with a smile and has an excellent knowledge of the work done previously and makes excellent recommendations regarding service and maintenance.

Fast friendly service

The salesperson I worked with, Joshua, was excellent. If I were to return to purchase a vehicle, I would ask to work with him.

Convenient & easy to set up appointments for service, the staff is friendly & helpful... Excellent customer service

Easy buying process. No pressure.

Delroy did a great job of keeping me informed and meeting the time estimates for my service.

Had an a amazing experience with Roberta and Richard

Had an amazing experience with Roberta and Richard

I was not happy waiting three hours fifteen minutes for a tire replaced!!! Ridiculous!!

never will I buy another car from auto nation, their warranty does not last 2 days and will not cover a 75 cent fuse, I complained several times, bu nobody give a hoot

Had an amazing experience with Roberta and Richard

Performed the needed work in a timely manner. My advisor Shelly was helpful in solving a question that I had.

First Toyota so I had no idea what to expect from the service department. Made appointment on line, which was easy, and took Tundra in on Sat morning for first oil change & tire rotation. All went very smoothly. The technician took me in immediately and truck was finished and washed within the hour. My only constructive feedback would be to include an area on the website to input what service needs to be completed. Only needed an oil change and I would think the service department would want to know this and triage these somehow.

First to begin I had the best experience ever! I had one of the best or probably the best sales reps ever. His name is Frank Shorf! He is the best, his mannerisms, his personality he could make you buy a car even if u didn't want to. Not to mention the Manager Richard he was always great! I loved my experience at Toyota I would definitely recommend Toyota to everyone. Keep up the good work Frank, I hope your company know how good you really are!! 😊😊😊. Toyota gets 5 🌟 from me and my hubby.

Miguelina was great. She looked out for me when I came to turn in my leased vehicle. Extremely helpful

Our agent Adrian was amazing and Finance was quick and painless.

Our agent Adrian was amazing and Finance was quick and painless.

Auto Nation , Fort Myers, has been above and beyond in finding and delivering my new Prius Limited. Alex is service personified.

I want to say thank you to Miguelina Stebbins best customer service in Toyota Thanks for all you did 🙏

Dale Fortner was amazing to deal with for buying my car! Easy process, kind, low pressure. Would definitely recommend. Will be back.

Tyler was great ... kept me up to date on status of the vehicle ... thank you !

good service and friendly people and special thanks to my sellers Daysy

Mark T was very helpful in the service department. I was able to bring my Camry in the same day I called. He kept me informed with updates and made sure my vehicle was fixed that day. Thanks!! 😁😁

I had an oil change here, and the customer service was fantastic.

I purchased a Certified Used Prius 2 months ago. Yesterday, the battery died. I brought the car to the service department, and they told me I needed a NEW battery and "That's what happens in Florida". Supposedly they did their "160 point inspection" prior to my purchase of the car. Evidently, they missed the check on the battery. Rather than replacing the battery, as they should have, they wanted to charge me $212.00 for a new battery. Again, I purchased the car 2 MONTHS AGO. I went to the sales manager, and he said "This is over my head, I can't tell the service department to replace your battery", But I'll have the manager above me call you in the morning. This is the second car I have purchased from AutoNation in 2 years. I WILL NEVER GO BACK AGAIN!

Great service. I love my 2020 Camry Hybrid. The salesperson, Daisy helped me. Also hank in finance. I couldn't have asked for a better sales team.

Service has always been very good with this dealer. Of course, one does not really know what went on during the service but, I can say it was quite friendly and helpful. I was told that it was going to be 2 1/2 hrs. bc, they had fallen behind in the service dept. One thing they could improve is a better communication between the company that sends out those service coupons and the local dealer. This dealer had no idea of what was being offered in the latest service promotion and I have to come up with a copy of the offer. It seems to me that should be very familiar with the offerings and prices.

Only wonderful experiences every time I have servicing.

I want to thank the people at Auto Nation Toyota for providing a great environment for servicing our van before our return back home. The service writer was very friendly and courteous as well as the awesome gentleman who made sure the coffee/bagel bar were clean and organized. The work was completed on time and we were 100% satisfied. Thank you!

Always the best Customer Service. Clean, friendly and someone's always there to make sure your service is best it can be.

Toyota/AutoNation has serviced my Sienna since its 2004 purchase. Very satisfied with professionalism , notifications and timeliness of service performance. Even tire purchase prices are matched, if desired. May be a little pricey, but I feel it's worth it overall.

We have bought two Prius vehicles at this dealership and have always maintained service with Toyota either in Fort Myers or in Santa Fe. Recently, I stopped into Toyota Auto Nation in Fort Myers and was told that the tires I bought at the Santa Fe Dealership were not covered under the same warranty. After some discussion with the service rep Cindy Vespueth and her manager, they went into true service mode. They ordered a matching tire to the ones I had purchased, and while awaiting delivery of the tire, they rented a vehicle for me so that I could get to classes that I teach. Since I travel on I-75, I needed tires that would sustain higher speeds than the spare doughnut could be driven on. Not only did they make sure I had safe transportation, they got the warranty issue worked out with no additional cost to me. Our next Prius will be purchased and serviced here!😊

We purchase a new Toyota Corolla,I love love our salesman James Mcmiller he is awesome everyone was great I recommend James to anyone, I want to thank everyone for helping us out a great place to purchase a vehicle 🚗 ❤️

I was very comfortable with the entire experience of buying my new truck at Autonation. I never felt pressured to make choices or decisions concerning my needs or desires. I would recommend the dealership to anyone looking for a vehicle or service for their current car.

I was satisfied with the latest repair to my 2010 Avalon. But it seems that for the last two repair/maint to this car, the steering wheel and /or driver's door was left dirty with black oil on it.

AutoNation Toyota in Fort Myers, FL has been very accommodating in taking care of any concern I have had with my 2019 Highlander Limited. They are pleasant to deal with, and are concerned with making me happy as well as taking care of my car!. They are an excellent dealership , and we love our Highlander!

I've bought several cars from Auto Nation, including Prius and my newest, the hybrid Corolla. Purchases have always been straight up without playing games. Maintenance there is easy and punctual. Denise, my service assistant is awesome and a pleasure to work with. She's been helping me for years. Friendly, professional employees and great service. 5 stars. :)

Brought my car in for service on this visit. The timeline given by my service adviser was spot on and the service was fully explained when checking out. Nice job!

The service was efficient and fairly quick, which I appreciate.

Paul Columbus was very professional and knowledgeable in my purchase of the RAV4, this is my second purchase from him in one year and I hope to purchase from him in the future.

I went in to purchase a Toyota after doing some research of my own on the models. i scheduled an appointment to go over the vehicles i was interested in with the sales department. When I arrived no one could tell me where the Jerry gentleman was or that he actually working there. it took about 20 minutes to find who and where this guy was. once we got to the correct area another sales person approached us to snipe the referral. this person had no knowledge of the product line told us the XSE hybrid was the top of the line model that Toyota makes... Why would there be a limited if this were the case. walked in to talk about the numbers and then we were brought over to Jerry who added from a 36000 car 5000 to come to a total of 41000 out the door. He then was shocked that i was offended by the pricing we were given. asked to speak to a manager and then no one came to the table to discuss. we left and since then i have been called emailed and texted several times asking for how my experience was. yet when i ask to speak to the general manager i only received a call from the sales manager. i purchased a car already and i am still looking for one for my wife. When I told Bob, the sales manager, that I purchased a Toyota. He cut me off said it was a big world out there and then hung up the phone. I have still yet to receive a call back from the general manager and or an email from him. its lovely how you buy a Toyota product... still need service for the vehicle and the company presents themselves in this manor. especially when i still have another Toyota to purchase...

THANKS to all of the AUTO NATION SALES TEAM at Fort Myers Toyota that helped me buy my TACOMA. They made it a smooth and simple process to select and purchase the truck that I wanted.

(Translated by Google) Evil (Original) Mal

The service was excellent. Everything was updated. Thank you! ..McManus

I arrived without an appointment and I'm grateful they took my car. However, they said it would be two hours and it took almost 5 for an oil change, tire rotation, brake fluid change, wash, and it cost almost $400. The employees were nice and friendly, but the service took way too long. I'm exhausted from waiting on fairly uncomfortable chairs.

On day 3 of owning my 2020 Rav4 the "check engine " light came on. Unfortunately this happened on a Saturday night. When I contacted the dealership on Sunday I was treated very rudely and received no help whatsoever. I was able to get service on Monday and after 3 days I was back in my car. I have had conversations with 2 people with the dealership regarding the rude and disrespectful treatment I received. Both of them promised to get back to me and now 4 weeks later I have heard nothing from them. This is not the customer service I expect from anyone let alone a company I gave so much money to. They gladly took my cash, but when it came to deal with a problem they are no where to be found.

great service department. Thank You Pam!

I bought tires here while getting a replacement air bag. They informed me that I really needed a front end alignment but I declined. I went to my place a long time later, about 2 years to be exact, and there was absolutely nothing wrong with my car! For once procrastination paid off.

Brizy Cantu is an excellent Service Advisor. She possesses outstanding interpersonal and communication skills. Her professionalism knowledge ensured that our Toyota Sienna was serviced properly and on time. We are delighted with the outstanding service we received from Fort Myers Toyota.

I'm happy with the car and the price. But Certified Pre-Owned cars are supposed to come with two keys. When all of the paperwork was completed we learned that they only had one key for this car. To get the 2nd key we would have to meet with the locksmith/key programmer who visits their dealership just one day per week. The drive from our home in Naples to their dealership in mid-Ft. Myers, plus the wait for the key, will involve about four hours isn't at all convenient for us. So they recommended meeting the key man at the Toyota dealership in Naples. We called them and were told that the cost would be more than $300--and Autonation, Ft Myers, said that was an excessive price and they couldn't reimburse such a high amount. So we're going into our 3rd week with the car and still only have one key--and no solution other then putting in the long drive and half day. This isn't the kind of care we were expecting.

I got my truck serviced and had to get my windshield replaced after a rock and I met on I-75. Totally a no hassle experience, I took Courtesy Van home and mowed the yard and a few hours later picked up and my truck was serviced and new windshield, Love Autonation Toyota

Bad experience today for the first time in years. I have always gone to toyota for my oil changes and tire rotation, new tires etc. I got serviced on Monday and later realized oil was leaking from under my car onto my garage floor and one of the tires was missing the cap for the air valve. I called Toyota told them about it and they told me to bring it in. I did. Come to find out the oil plug was not tightened all the way which caused the leak so they tightened it and refilled the oil and put a cap on my tire air valve. Great. Afterwards I asked Denise to speak to a manager because I want to make sure a manager is aware that this happened. I told her I know sometimes things happen and it just gets fixed and the manager may not know anything about it to address it and make sure it does not happen again. Denise looked at me like I was speaking Chinese to her. She walked away to get the manager and returned with a card giving me a free oil change for next time -per Tom. Ok. I appreciate the free oil change but really the manager could not come speak to me himself knowing the problem And inconvenience I just experienced and all the years I have been going there. I have always been treated well there and have never had issues but the one time something went wrong I was treated very different just for speaking up about the inconvenience etc. Very disappointed today.

Every thing that I wanted done was completed to my satisfaction.

Always the very best customer service and quality work. I wouldn't have any car but a Toyota and I wouldn't ever buy it or have it serviced anywhere but Autonation Fort Myers.

We have depended on Fort Myers Toyota for service for 16 years. Dealership service is more costly than many independent shops (but not all) and this one goes the extra to earn that. From a simple oil and filter change (they have Pennzoil Ultra ? my choice in motor oil) or those annoying intermittent problems, they try to drill down and solve the issue. I want our Toyota to be in the best condition possible for my wife and family to drive, and I believe they get me there. Buying a car there is not as smooth as getting service, but we have purchased three cars from them. We recommend this dealership.

Did not feel pressured into buying a vehicle!! Howard was on his way out the door but, sprung into action when my wife and I needed assistance. His motivation and energy kept me excited the entire experience. Great group of guys, will be coming back to Howard when my wife wants another vehicle.

(Translated by Google) My experience with autonation was exceptional professional very good treatment. I help myself Mrs. Miguelina came out with a rav4 2020. Excellent choice. (Original) Mi experiencia con autonation fue excepcional professional muy buen trato. Me brindo ayuda la sra. Miguelina sali con un rav4 2020. Excelente eleccion.

AutoNation Toyota had a slight problem with my oil change but made sure I was a happy customer before leaving. David Truckenmiller, Cape Coral

I arrived a few minutes earlier to the appointment. Reception went smoothly and in a very pleasant way. My advisor, Silvester, attended me immediately and professionally responded all my question. He was kind to organize transportation for me and my wife to a nearby store while waiting for the car. Earlier than the estimated one and a half hour they call me that the car was ready. The person who returned the car was very kind and explained the results of inspections and what was done. Very pleasant experience.

I had a 445pm appointment for an oil change and tire rotation. There was hardly any other customers there and it took 2 1/2 hours.

Wait way too long. Thought I'd make an appt this time. Didn't help. Make it so you can drop off the car without waiting to get checked in. Service advisor can call with any additional issues, maybe send pics if they need to show you something like filters etc.

You are always greeted and treated by a very professional staff.

Thank you AutoNation for making my car shopping experience so much better than some of your competitors. I had just about given up and then we found Ronnie. She made this whole process so much easier for us. She did all the work as well...she did not make us feel like a bother and went out of her way to help. Patrick worked his magic as well so he gets a shout out and a huge thank you. I 💯 recommend AutoNation.

hace 2 minutos Compré un toyota sienna 2011, un sábado, el carro estaba en autonation de miami, me lo trajeron el lunes y me lo entregaron el martes a las 5 y media de la tarde, me dijeron que tenía solo 5 dias de garantias, el jueves se rompió el aire acondicionado, lo lleve para atrás y me lo mandaron para servicio, allí estuve por 3 horas más o menos me dijeron que tenía que pagar yo los gastos, les dije que estaba dentro de los 5 dias de garantía, llamaron al maneger y el dijo que ellos no pagarían ni un dolar, al final me tuve que ir con mi carro acabado de comprar roto y encima en el taller se me perdieron 5 dólares que tenía en el auto, No le recomiendo este dealer a nadie, son unos estafadores, Y ladrones, encima me querían dar un 9 % de interés, con un credito que yo tengo de 757, al final me fui para suncoast pedí un préstamo y me dieron el 3,25 de interés y me quede Pagando 177, al mes, NO LE RECOMIENDO EL DEALER ESTE A NADIE, SI NO QUIERE TENER UN DIJUSTO, NI LO VISITE, BUSQUE OTRO DEALER, y al que le pueda interesar en el dealer mi opinión, me pueden escribir a este correo, melomusic67@yahoo.com y le contesto, si quieren una entrevista se las doy, siempre y cuando sea para resolver mi problema, ya he perdido mucho el tiempo con ustedes,

Prompt efficient service pleasant waiting room Comfortable chairs;Wi Fi available at no charge

Since our car was being towed into AutoNation, we called ahead. When we arrived, the car came in as we were talking to the Customer Care Specialist, Denise Withrow. The problem was identified & taken care of that afternoon.

Very helpful and pleasant. Not too pushy!

I have a 2016 Highlander limited. Have taken here for both service and fender bender. Never again . Did not fix problem in service. Body shop doubles price on repairs. Stay away.

The buying process was painless and professional. My trade-in was priced fairly and the used vehicle I purchased was also priced fairly. Jose Cauceglia was my internet agent. He was easy to deal with without any pressure.

My service was very efficient. Delroy was professional and informative.

Tyler was very polite and friendly. He answered all my questions. He was wonderful

The best part of the service experience at Auto Nation Toyota of Fort Myers is the professionalism of my service provider, Shelly.

Let me begin by saying that my wife and I own and lease two vehicles from AutoNation Toyota. A 2016 Avalon Limited and a 2019 Highlander Platinum addition. Up until yesterday we were very satisfied with the dealership. So much so that we have chosen to travel 50 miles round trip from Bonita Springs to AutoNation when another Toyota dealership is 7 miles from our home. I arrived yesterday for a scheduled oil change and tire rotation for the Highlander at 9:30 am. My service rep informed me that the work would take 1 1/2 hours. Anyone who has ever owned a car knows that an oil change takes 1/2 hour at most but ok. After waiting one hour I was informed by Tyler, my service rep, that there was a delay and the work which had not started yet would take an additional 1 1/2 hours. A total of 2 1/2 hours for a simple oil change. At that point I asked for my car back and I left. Totally unacceptable. Maybe in the future we will have to look into that other dealership in Bonita Springs

My service was above and beyond. The service rep was outstanding in explaining all details about service and my car. Thanks

Cynthia was courteous. It took longer than I expected. The waiting room chairs were very worn and a sore eye on the dealership.

I purchased a 2020 Rav4 and within 3 days of taking possession of it there was a mechanical issue with my vehicle. Unfortunately this occured on a Saturday evening. I called AutoNation Fort Myers at 11am on Sunday (when they opened). I asked to speak with the most senior person available to assist me with my issue. I was treated very rudely by the manager that I spoke with. He offered absolutely no help to me and although he said he would call me back, he never did. When I called him back a few hours later he refused to take my phone call. I expressed my displeasure with their customer relations manager on Tuesday. She said all the right things, however she was supposed to call me back with a resolution and also never did. I placed a call to her 6 days later and she too has never called me back. I am still waiting to hear from them. It appears to me that they happily took my money for my car, but when I need them after the fact they are no where to be found. Very disappointing!!

Always quick and painless!

(Translated by Google) YYYY (Original) AAAA

I haven’t been in there for any services yet seeings as I only bought my car a week ago what I don’t like is how the finance department will trick you into buying all these extras and the base msrp for my vehicle was 28,*** they tell me that’s how much I’m paying and then they showed me how much I owed on my trade in. And how much they could give me for it. Long story short they added over ^$5000 in extras that will probably never get used until 5 years when they expire. The problem I have with this place is they didn’t go over anything o paper they just had me sign something on a tablet and told me to keep clicking so I felt rushed and didn’t get to read the sales receipt.

Awesome experience with josh, he made it real easy and worked with me knowing I’m a college student and money was tight, walked out of there with a brand new car and got out of a really bad car deal i had back in jersey. Would definitely recommend coming to this dealership and speaking with him! You the man josh !!

Service grate start to finish.

Excellent experience all around. Brianna and Tom were great help! Richard the financial person was very very good! Thanks to you all. My only other comment is that Toyota should really consider making a GREEN hybrid SUV!

Just bought my rav4 limited and they were awesome help. Edward is the best

Best service tech I have ever had. She follows up efficiently. Doesnt suggest unneeded repairs and goes the extra mile when I make a request. She left for a while and I was kinda disappointed. Thank you Autonation for bringing back a customer oriented service tech.

I worked with Tyler and he was very helpful, professional, and friendly. Service was done in a timely manor, car washed and everything was explained and future service was explained to my with costs.

The car looks beautiful. Customer Service is very good. I am not happy with how the hatch sounds when opening and specifically the closing. It makes a loud popon opening as if its catching on something.

The AutoNation in Cape Coral, Florida is very well organized. I accompanied my wife Gloria to look at Toyota Corollas. All employees were very knowledgeable and polite. In 10 minutes we had selected the car. We returned in a few days with the bank draft. Raymond reviewed all vehicle operations and safety features. In all a very pleasant experience. No pressure to buy. The new Toyotas are now our favorite.

Automation staff always takes great care of me! Thank you

Quick service turn around, especially without having an appointment

I felt like the service department rushed you though and were not particularly interested in the vehicle. There were several items to consider, but because of the rush, I did not do any of them.. I am going to take the car to another location for the issues.

Delroy Saddler is my service rep. He is excellent. Makes the service process nice and easy. I always know what is needed to be done and when it will be ready. He is excellent in his communication skills.

Quick, professional and I would venture price competitive.

Great customer service and I have a great service advisor! However it seems like the technicians fail to communicate with the service advisers. I really love my Sienna which I purchased from autonation new in 2005. I always have it service at the dealership. The problem I have the work that is done it sometimes not completed as written and expected. This makes it hard on me to have to bring my vehicle back to recheck and or complete the job it was scheduled for. If they could just get the job done write the first time, I would be happy to give them 5-stars.

I went there 2 days ago for maintenance on my car, I knew I had a nail on a rear tire (for about 2 days prior to this), they called me and said “there is a nail in your tire” and gave me a price to fix it, I told them not to fix it, I will do it myself. The next day, my car was completely flat, even after I told them not to do anything, they took the nail out, rotate the tire, did not mark where the nail was and didn’t even tell me. So I had the flat tire (which was on the back) on a different place, I had to put air on it and take it to a place so they could take the tire out, figure where the hole was and fix it. Absolutely unacceptable, it literally seems like they did that in purpose after I told them not to do anything

Top notch service at a first class facility. Service Writer Greg Fleming is always professional and courteous, while offering expert advice on the best care for my vehicle. I make my living in my truck, so it's critical to keep it in top notch running condition and Greg and his staff see to it! Kudos!

Work is fine but Everytime I take either of my cars there it takes 3 - 4 hours. Way to long. I will start looking for another Toyota dealer in the area to service my two Toyota's, Germain Toyota can't be worse.

Crowded and slow on repairs on this visit. Staff was friendly and professional.

Organized good service , all experience was excellent. I received my car on time

For the second time, I paid $1000 for new tires and they put them on inside out so I have to spend yet another day there to get it done right!!!!

I?ve been servicing my car at automation since I bought it in 2015 from there, and they have always done a great job. Thank you autonation!

Everyone was helpful and considerate. I felt I got an honest deal and good information.

Service was fast and I didn?t have an appointment.

Work is fine but Everytime I take either of my cars there it takes 3 - 4 hours. Way to long. I will start looking for another Toyota dealer in the area to service my two Toyota's, Germain Toyota can't be worse

Service advisor Pam was outstanding in keeping me updated on progress correcting problems caused by another (non-Toyota) service center. Repairs were first-rate.

In Fort Myers from out of town, had a transmission problem that this Toyota dealership repaired. Our service rep, Evelyn Garcia was extremely helpful and took great care of us. The repair took several days as my 4Runner is an older truck and the parts needed to come from Jacksonville. The dealership provided a free rental car (available onsite) that allowed our vacation to continue unabated. Great service all around. Thanks Evelyn!

10:00 appointment turned into a 2 and 1/2 hour wait. I do not understand why. Why did my car have to wait over 30 minutes waiting for a "Valet" to move the car from point A to point B just to begin the long process. I will be trying Punta Gorda next time.

Great salesman, Mathew.

Routine maintenance, in and out in under 2 hours!

Service was prompt and completed as expected. However, new car warranty free service should include tire balancing since the tech told me that it is “highly recommended.” Out of concern, of course I agreed to this, and I had to pay the $69.00 cost for it. My car had a mere 9875 miles, actually far fewer than necessary for balancing, as I have since learned. I feel I was mislead and resent paying for an unneeded service.

Thank you AutoNation Toyota Truck for taking care of my vehicle. It’s good to know that I can relied on AutoNation Toyota Truck to service my vehicle, which is a 2007 Toyota Corolla, and known that the maintenance is being done correctly. I want to give a special thank you to Liz Detwiler and Orlando Quinones for always being there for me and helping me with my vehicle. Is people like you who make a good example of what Courtesy, Respect and Professionalisms is all about. Thank you again for all your help and yes I would recommend AutoNation Toyota Truck to friends and family whenever they need maintenance done to their vehicle.

My experience at Autonation Toyota in Fort Myers was not good. I called ahead for an appointment for an oil change and tire rotation. I arrived at the time of the appointment at 1:15 pm and fortunately for me I got an honest service representative. At 1:30 p.m. he told me that he could not assure that the job would be done within the NEXT 2 HOURS! Since I had another obligation, I left with no service being done. What is the purpose of an appointment if simple work can't be done within a reasonable time? I have and will continue to advise friends to stay clear of this poorly run service department.

(Translated by Google) Excellent attention from all special Mark threshing and the chauffeur Francisco (Original) Excelente atención de todos especial Mark trillas y el chófer francisco

He was very professional very good employer

Quick and great service! Pam is always very helpful and gets things done quickly.

Auto Nation has always made servicing my vehicle easy and affordable. Won't take my vehicle anywhere else. I love my service advisor, she is the best!

they charged me $1120. and never corrected the problem with my car. after 4visits losing time off work an being towed twice and still didnt fix the problem I want my money back now that I found the right place to that that fixed my car!

Was expecting a real repair but all that was done was epoxying the latch back on. No new part as per my work order. This took over 3 hours, yes I had an appointment and was waiting. Not sure if this is going to work. Was told to really used the repair in the next few days and make sure it is ok! Will let everyone know.

I had my 2019 Highlander service for 20,000 miles and the gas tank door will not open. Shelley Krogmann shown me why it will not open and how to open it. The service was excellent.

First they refused to sell me my lease wanting me to go to a different location until someone walked by and told the front desk person that this was completely unnecessary. Then, they tried to sell me on a very high interest despite my excellent credit with Toyota financial and made me wait forever while they ran the numbers with a different bank and came back with a mediocre APR which they only disclosed after they had me sign more documents. They also managed to mess up the paperwork and now I have loan to 7 years instead of the intended 6. They tried to sell me a lot of unnecessary products for my loan and I had to extensively justify my position of not wanting any of these. I have a toyota care plan that I purchased at another site and they did not honor it when I requested maintenance for my car even though they are supposed to.

Love my truck and the sales exp was perfect

The time it took for the service was longer than they predicted. They overpromise and under delivered.

Kris was great in getting our fifth Landcruiser for us. He found one in our selected color and model. He knew how to use all of the features including the new ones. No other salesman had that much knowledge before we met Kris. He was fun to work with. He kept us informed and gave us a great deal trading in our last Landcruiser which I was having serviced there.

Christine at Auto Nation created a great buying experience, delivering on the promise she made online. I could not be happier with my Camry and the fair dealing at Auto Nation. I was very disappointed with another dealer in Naples, but Auto Nation Ft Myers really came through!

Easiest car purchasing experience ever. Love my car. Really enjoy the people that work at Auto-nation Ft Myers

Delroy my service advisor was great. However the waiting time was outrageous.

Our salesperson, Fanny, was great. Very responsive and knowledgeable.

Great job to my service advisor Greg and the entire service department - he let me know up front what was going to be done, along with suggestions (no pressure) of things he recommended - Very honest, and courteous. Made the trip less of a hassle.

Went for a routine 25k rotation but also had accn issue with a leak in my roof rack. They gave me a vehicle, ordered parts, and had it fixed the next morning. Painless experience and great customer service.

I had a recall on my vehicle. Auto Nation Toyota of Fort Myers made it quick and easy. They were on top of communication in making the appointment and while I was waiting for the service to be complete. I had a great experience.

Good service

Once again, great experience at AUTONATION Toyota. Excellent service for my car and Shelly K as ALWAYS is efficient knowledgeable and friendly!! Thanks!!

I would like to let you know that we had a very good experiance dealing with everyone yesterday. Blair was as usual very helpful getting us a car that we will like. i would give him a 5 star

I usually wait several hours for my car to be serviced but not anymore. The Service Advisor Daniel Dixon was the best. On a rating of 1 to 10 I would give him a 11. He was very understanding and got me out sooner than I thought. He is a asset to Toyota.

Had a wonderful Service Rep Ms. Parks. Pleasant and helping me. From the service needed for my cr, the rental car, and even when having my car wash before release of vehicle. Thank you Ms. Parks for all! Also, the the other young man who helped getting my handicap placard and getting Ms. Parks when I returned for my car. Thank you too.

Tyler, my service consultant, was excellent as always!! He kept me updated on the status of the service throughout the day and stayed late until my vehicle was done. I only have service done here and only want Tyler to take care of me!! Thank you Tyler....... Job well done!!

Good service e friendliness of the peopleg

My experience with my auto tech. Brizy C. customer care specialist, was excellent, follows up, her quality is to have her customers satisfied and she did just that. Also, welcome back Brizy, I won't have another customer care specialist than her.

My service manager 'Greg Fleming' is very good. Since last 3 years my vehicle servicing is under this manager and every time vehicle is delivered before promised time. I am very happy with AutoNation Toyota and entire staff members.

Great service, waiting area had coffee and bagels to enjoy. Will be back for service and when the time comes, another Toyota, wish we had waited till we were in Ft Myers to buy this one.

We love our new RAV 4. It's exactly what we were looking for. Our sales person Wes, was helpful and informative and not a high pressure salesman. He made it easy to buy from him.

Took me on time for scheduled service. Kept me informed of all needed work with written statements. Will be going back there for all my service needs.

Nice friendly service reps and fast efficient service

Fanny Mejias thanks for everything you did to make sure I felt happy with my new Toyota Highlander 2020. I appreciate everything you did. Thank you again!!!

There were fast, efficient and kept me informed of all the work I needed with written estimates. Will be going back for all my service.

I was hesitant to take a used car I bought in for "recall service." Though a little confusing when I first dropped the car off, once Brizy spotted me and asked if she could help, everything got better. She not only explained the process but she walked me over to a car rental place where I borrowed a car at the dealers' expense. When I returned for my pick up early, ( I did not wait to be notified) she said it would be another 30 minutes. It was exactly 30 minutes. The whole process became quite painless. Thank you Brizy!

Fanny Mejias thanks for everything you did to make sure I was happy with my new Toyota Highlander 2020. I appreciate everything you did. Thank you again!!!

Very pleasant friendly customer service.

This is specifically a review of Riccardi Joseph, who has been helping me look for a used Toyota. I have not yet found a car, partly because this dealership has rapid turnover of vehicles and partly because I want specific things in a car. However, he has shown willingness to go above and beyond for me and has listened to what I want. He has returned calls when he was not scheduled to work, and he offered to drive a significant distance to bring me a car that I was interested in. Whether I eventually find a vehicle at Autonation or not, I am very grateful for his efforts on my behalf. He has been helpful, honest, and transparent, and has made me feel comfortable about eventually having my car serviced here.

Had an amazing experience purchasing a car from Autonation and I am currently enjoying my 2020 Corolla Hatchback.

Lisa and Mario were very friendly , professional and helpful. Keep up the good work! Gary at dispatch was also helpful as well as Shelley at the service department.

I was extremely impressed by Matthew Gagnon's professional handling of the process of my acquiring a new vehicle for our family. Please let him know this was very helpful and I will be returning to attain another vehicle soon.

Autonation prompted me via email for a review so that's the only reason I am taking the time to write this review. I was overall disappointed that I scheduled an appointmen two days t in advance and it still took 2 hours and 15 min. for an oil change. I asked them to price replacing my tires and I did not receive a quote for the tires until I was checking out and paying for the service work. I was told I would have a quote promptly so that I could possibly go ahead and have my tires replaced at the same time. As a business owner who owns about 8 Toyotas currently and strongly believes in the brand, its overall more frustrating than anything. The service specialist was pleasant to work with and did the best she could with the hand she was dealt which is why they received a 2 star instead of 1.

Jose was really awesome to work with! He's an old friend and he went above and beyond to help me get the car I was looking for. They didn't have the car I wanted on the Fort Myers lot, so Jose told me that he could actually look at the inventory all over Florida at the other stores. We found one in Miami, Jose personally drove down there and picked up the vehicle I really liked. Drove it back and I signed up the following day. If I had 1 negative thing to say was just that it took hours to get my financing to get done. Other than that, it was a great experience and I will be going back when I need to get another vehicle. Thanks for the hard work Jose and Autonation! You guys are awesome!!

My passenger side mirrow feel off when driving & I have a warranty when I took it in they said I must have been hit & refused to repair it when in fact I was driving down the road and it feel off. Funny thing is that 2 months prior same thing happened to my driver side mirrow & it was replaced with no issues. Not a happy camper for sure.

GREAT SERVICE VERY PLEASED WITH THE TIME THEY TOOK TO GET ME OUT TIMELY

Service appointment 01/29/2020 at AutoNation for oil change and tire rotation. During service I was advised that car battery failed a test and should be replaced. The 40 month battery was installed by AutoNation in December 2016 making it 37 months old. I asked Service advisor about warranty and he stated still under warranty and would be replaced. A short time later the advisor told me that a different test required by battery manufacturer showed battery OK. This process makes me suspicious. Had I not questioned warranty I would have bought a new battery. Once battery was to be replaced under warranty the second test now says battery is OK. Based on first test showing battery bad, I'm now concerned that it may fail and car won't start. We only have the one car and this would be a real problem.

Having experienced long waits during service appointments in previous years, I was hopeful that a small warranty-covered matter could be handled quickly. I went to the service department, and a service representative spent twenty minutes checking why the night dimming on my dash was not working. He said I had to have an appointment with a technician. I returned ten days later, early for my appointment. Two hours and a half after the appointment time, I was informed that no one had yet started working on my car. I would have to reschedule The service rep who told me this was embarrassed, looked into the matter, and quickly found that a switch had been tripped and rectified the matter. Why couldn't this have been done the first time, and why the long wait with no service?

Needed a new key fob for my 2018 Rav4. Called and made an appointment with the new car service department across the street from the used car dept. Drove 30 minutes to dealership and waited 15 minutes to be checked in. Told it will take 1 1/2 hours. Waited an hour and was then told they did not have the key fob in stock and could only program the fob. I would need to have the key cut elsewhere. I complained to the service manager, Tom, who agreed this was badly handled as they wasted 2 hours of my day. They then told me they would reschedule me and they will only charge me the LIST PRICE of $250 for the fob (no labor or key cut) to compensate me for the wasted time. I went back to the used car dept across the street (who I had a very good experience with) and they told me the key & fob will cost me $160 - their key guy is there every Monday. The service dept in the new car dealership is inept and is price gouging me. Will not be going there in the future. Germain Toyota in Naples has a better reputation.

muy buen trato bien contento con la compra

Will not be returning unless I have too. Charge 165 dollars an hour on labor really.

Orlando took great care of me snd my 2005 Highlander. He explained the repairs and recommended repays in an intelligent and respectful manner. Very honest!

I needed routine maintenance on my Highlander. Appointment was scheduled. My assigned rep was Orlando. He was pleasant, professional and courteous. He updated me with the status of my vehicle as they were working on it. He provided a cost estimate for additional work that was needed, prior to replacing the part. All in all, a positive experience.

I worked with Brieanna Rau yesterday to sell my 2016 Corolla to AutoNation Fort Myers. She was a pleasure to work with, and communication with her was easy and quick! Tina Becker has been my service advisor for years, and I know she's going to take good care of me and my various Toyotas over the years. I've had people try to convince me that I shouldn't go to a dealership for my maintenance, but I feel more confident that my car is being well taken care of when I take it to AutoNation Toyota Fort Myers. The only negative on my last visit this past Friday is that I had called dispatch for a pick up from the mall. After waiting an hour, I called again to see when I might expect to get picked up. The person on the phone told me she thought I had already been picked up. This definitely needs a lot of improvement.

Tina Becker always gives me great service with kindness and understanding. I trust her to advise me what service I really need.

Easy in and out and very knowledgeable service rep.

Awesome service writer and experience. The car was ready as she stated within time limit.

I had a brake fluid service. Getting the appointment and the service itself was made excellent by my service advisor Dan. I can't say enough good things about Dan. He's knowledgeable, listens and answers all my questions. The service was completed in an acceptable amount of time.

Always appreciate your friendliness and correctness in servicing our vehicles.

Purchased a 2020 Tacoma on 1-25-2020. Thanks to all who helped with my purchase-from the appraisal of my 2014 Tacoma to delivery of the 2020 Tacoma. THANKS to Brieanna Rau, Hank Simmons, Scott Hickman, Liz Detwiler, Bob Feola

I was in and out earlier than the time specified

Thanks to all staff of AutoNation Toyota Fort Myers for a great services last Saturday morning ,special thanks to Orlando Quinones for your attention y professional advisor services .

Happy with the service but not the wait time.

Although I was very happy with the first 2 cars I bought here, I have wanted a 4Runner for years but haven’t been able to do it. Wesley knew what I wanted and has been keeping an eye for the perfect one and one within my budget. We finally found one and I could not be happier! Wesley walked me right through the entire process and made me feel like I was the most important customer he had, even though I was buying a used 4Runner. I left there feeling like a million bucks in a vehicle that I love and have been working toward for quite some time. Thank you, Wesley!

Used cars’ Sales department was good (expected since they want to sell). Finance department is horrible. HORRIBLE. I was rushed into getting a tire protection policy that is not so good after all, but pretty expensive. When I tried to cancel this protection it took me WEEKS to finally being able to talk to the guy who sold me the policy, just to realized he “forgot to sign and process my cancellation form”, even though I sent several follow up emails. He never answered those either. First I had to wait for days to get that email with the form so I could sign it, and then after I signed it and sent it back to him over a month ago, I never receive any response. Every time I called him (at least 3 times a week!!) the receptionist said there was NO ONE in the finance department available to help me. Really!? Finally today, I guess she got tired of my calls and decided to walk to his office and talk to him, so he finally took my call. He said he is going to take care of this today. Let’s see what happens. I’m a pretty patient person, I work in customer service and I had never let something like this happen. Also, not even in my worst customer experiences I had to deal with this kind of treatment.

From the salesperson to finance person and the work done to make a used car look like new, I was very impressed with everyone. The only negative would be the windows in the used car side needed a good cleaning. I was tempted to clean them while we were waiting. Got a good deal and good money on our trade-in and left happy. No high pressure nonsense. I would highly recommend this place

I had a problem with my car but was able to drop it by without an appointment. Rosie took care of me within just a few hours. Great service!!!

Because this is their busy season the wait was longer than I was led to believe when I made the appointment. The place is huge if it's your first time there allow a few extra minutes

This repair was completed when I was told it would be. Regular service I feel takes to long, Even if one makes an appointment it takes a while for the agent to come and talk with you. I bought the vehicle form Fort Myers Toyota but I don't think AutoNation is as efficient. Seems like you push the employees all the time. Mark Trillas certainly does his best to take care of me. I do appreciate the shuttle service.

Always a breeze dealing with Tina at Toyota. I bought my used Honda here and they continue to give great service. I trust them with my other 2 Toyotas, too!

My fiancee and I purchased a 2019 Jeep Grand Cherokee. We were very dissatisfied with the service we received when purchasing the Jeep. We had bought a new 2018 Toyota Camry from the new lot almost a year ago and the service was way better. We decided to stick with Autonation thinking we would receive the same kind of service but we were completely wrong

Fastest service I've ever received. Everyone at AutoNation is helpful and very efficient.

I took my 2020 Carolla in this month for oil change. Because I had under2000 miles they decided to check everything. I noticed on the way home they had changed everything on my dash. I could not figure out how to fix it so had to bring it bac k (45 min. drive). The nice girl fixed it for me and explained it to me. Next time I hope they leave my settings alone. I didn,t like Bluetooth!!!

Great service, including a shuttle to a shopping center because the job was going to take longer than expected.

Shelly, the girls out front and the service have always went above and beyond to get everything done and quickly. Ill never go to my own dealership again. Thank you.

Mark Trillas, GREAT Services!!!

From the moment we met, Mr. Pawl was very attentive, helpful, and just a joy to work with. I had one of the best car shopping experiences and it was all thanks to his great customer service skills. I honestly recommend him to anyone and everyone interested in purchasing a vehicle. He will not only take the time to go thru each and every detail with you but he is so helpful, even willing to change his schedule just to meet my needs. I was in desperate need of a car, he not only changed his day off but drove all day just to be able to make sure my Jeep was in the best condition possible. I am extremely thankful for all of his attentions. I am so in love with my Jeep!!! Honestly if I could give him 10 stars I would because he really deserves them for going above and beyond to make sure my car shopping experience was the best. Thanks again Pawl!!!

3rd car in a year. 2019 Corolla, 2019 Rav 4 and 2020 Camry. I highly recommend AutoNation Toyota of Fort Myers. The must see people for a great car buying experience is Salesperson Roberta Billings, Finance Services Steven Reeves and Sales Manager Dean Snell. This is the team you want working you deal. There other good sells people there as well, Hunter and Jake. Service writers are all great

Got an appointment for the next day. Fast diagnosis and services. Washed my van and was out in 90 minutes. Thx Orlando.

I brought my Toyota to these folks for a few concerns, nothing was serious they put air in my tires and took it for a test drive. I was on my way home with no charge! Thank you autoNation Toyota, I’ll see you next time. Patty B. ☮️

Excellent service. Especially Cynthia took the time to explain everything to me. She was very patient with my questions. She explained everything that was done and the paperwork was very clear.

Kevin the sales man was awesome, he took the time to explain every single thing and answered all our questions

Took it there for an oil change but they said that was not going to be possible then. Oh well...I still do not understand why I took the car there. And I sat for a very good hour or so...

Had to wait 3 hours which seems too long for service provided

Will always request Denise as my service rep! She is very attentive and a delight to work with.

I was looking for a good deal on a used SUV with low miles and found it here. Overall experience was terrific. I would definitely recommend them.

I was greeted in a friendly manner. The associate clearly explained the work to be done before I signed the ok time proceed. Later he came back to recommend two additional work items; air filter and purchasing new tires. Because the tires were still within safety limits I declined that work but accepted the change of the air filter.

The staff at Auto Nation is fabulous. This is the 4th car we've bought from Roberta at this dealership and we keep coming back.

We were pretty shaky after a driver bashed into our car while we were at a stoplight. But Autonation Toyota took care of us right from the start. Not only did they do a thorough job of repairing our car, but they helped us understand the insurance issues, and calmed our fears. The car was done within a day of their estimated time to get all the parts and complete the repairs. The jo b was so thorough, we couldn't even tell that the car had been in an accident. THAT's the way we like to do business!

never will I buy another car from auto nation, their warranty does not last 2 days and will not cover a 75 cent fuse, when I returned the sales rep did not know where the fuse box was and he was not willing to call someone in service

Good place

Even though I had an appointment it took 2 hours, for an oil change.

Excellent service

I showed up for a 20,000 mile check at 7:26 am. The appointment was supposed to take 1-1/4 hours max. I was finally out of there at 9:42. There were only two others plus myself in for service at that early hour. The customer service guy could not get any answers as to why it took so long. The service has been good in the past but this was a major disappointment. Well, I decided to give them another try. BAD IDEA. Went there for an oil change. Got quoted $64.99 over the phone to change the oil in an Avalon with using an aftermarket filter. Plus, they had a coupon on their web site for $10 off which I took with me. I had an 8:30 appointment and I arrived at 8:20. I did not get called to pay for the service for until 10:30. Additionally instead of it being $54.99 with the coupon is was $79.99. So, I argued and after twenty minutes of waiting for a manager to show up (never got to talk to the manager) they finally reduced the price to $64.54. While standing around waiting for the manager to show up I asked the customer service person if air had been added to the tires as I requested. His response after checking the paperwork was yes, they are all set to 34 pounds. Of course they never touched the tires, the Avalon has a tire pressure display and all 4 tires were low on air just as I brought it in. So, I stopped on the way home and put air in my tires. You decide but this was my second bad experience with this dealer.

From start to finish, I was very satisfied with my service appointment. I was greeted right away and taken care of with friendly, and professional service.

(Translated by Google) Very good work by MARK TRILLAS excellent very good job and everything (Original) Muy bien trabajando por parte de MARK TRILLAS excellent job and very good everything

Service advisor Dan is awesome.

Very easy & a fair price.

Tina Becker was a fantastic person to work with she kept me updated on all aspects of the service process I would highly recommend her and AutoNation Toyota dealer the next time.

Very pleasant experience in dealing with everyone I dealt with at the dealership, in particular, Lisa Campion & Lee Williams. I searched the internet quite extensively before I decided to check out the car I bought at AutoNation. It was clearly the best bargain I found for the used car I was looking for with low mileage. Definitely recommend them.

Made appointment for my 2018 4Runner the day before for a 15,000 mile checkup, and was in and out in 1 hour, thanks to Nick's outstanding service.

We have bought 4 new vehicles here since 2008. All performed well and the service was easy to schedule when needed. We are always treated as VIPs at this dealership.

Adviser very nice and pleasant waiting are clean and welcoming

Normal Maintenance for our 2013 Toyota Prius. Started on time and perhaps lasted 2 1/2 hours.

I had an appt. for a 5k service on my Avalon. It took 3 hours to do which is totally ridiculous. The service writer was a great individual but the length of time to do it was nonsense.

Very helpful staff..great deal on son's car

Was there almost 3 hours for routine maintenance. Told an hour and a half to 2 hours when I got there. Cost of an oil change and tire rotation a little high.

Shelly in service dept is great am working with Alex in sales. I may be buying a new RAV.

I sold my car to AutoNation Toyota, they gave me the best price of several places that I checked and even honored the secondary offer hand written on the offer sheet a week later. The transaction was super fast and painless. Brieanna was awesome, trustworthy and friendly.

Salesman allow you to shop, look around etc.. nice

I went in to see a car that I saw through True Car. I liked the car and was told I could take it home as my loan processing was taking time. Get a message three days later that I need to bring the car back told Ithat the loan did not go through! But they don't have my traded in car anymore! Now I get to to keep the car anyway And up with a loan from a bank that does not have any branches in my area and the only way to make a payment 'fee free ' is by mail. Now I have a flat tire (yes, those things are expected when you have a car!) However, find out that this car that cost almost 12,000. and I have only owned about 6 months was sold to me with OLD tires on it and the one that had the flat had already had been flat before and a plug previously put in it! You would think for that purchase price you would have decent tires! 😠👎👎👎👎👎

I had an 11:05 am appointment and arrived at 11am to have four new tires put on my Prius. I got out of there at 2:30pm Tyler is super nice, but he said it would take 1.5 hours. I won’t be back.

Dishonest manager and technician. I bought a used car from across the street here and it had 3 issues that I was assured would be fixed at the service center. Took them a week and 1 issue wasn't resolved. One of their mechanics/technicians also cut 2 holes in the carpet behind the front seats. It appears this was to gain access to two holes in the floor for screws or bolts. They left the knife they used to cut the holes on the floor. This was a lazy technician that didn't want to remove the front seats in order to gain access to the holes, instead he just cut through the carpeting and insulation. The manager at autonation said they didn't do it and that isn't their technician's knife. So I guess they're saying I'm cutting holes in my 2019 carpeting for fun? Very dishonest people. Check your interior after having a car serviced here.

My salesman Wayne Carles was excellent. I told him what I was looking for and that is exactly what he showed me. There was no high pressure sales pitch like I got at other dealers. He did not keep trying to sell me a car I could not afford and was very polite and laid back

Clint was very nice and attentive. He listened well. He is a very courteous young. The whole purchasing process was very easy. Our finance person was pleasant and helpful. The whole experience of purchasing car was pleasant.

Shelley was unbelievably helpful in the service department! Really appreciate all she does helping customers with whatever car needs they may have!

We recently purchased a new 2019 Toyota Highlander Limited from AutoNation Toyota in Fort Myers, Florida. Our experience there was excellent. Our salesman, Frank McGrath, was very knowledgeable about the Highlanders. Frank is a low-key, no pressure, friendly person, and let us examine and consider the Highlander at our own pace. This included the test drive. It was very pleasant dealing with Frank. After we decided to purchase the Highlander, our experience with Keith Camilo in the finance office was equally low-key and pleasant. Keith was professional and efficient, and prepared the necessary paperwork quickly. We have previously purchased four Lexus RXs but the Highlander better meets our needs at this time. Our experience at AutoNation Toyota was definitely comparable to our previous Lexus experiences. We recommend AutoNation Toyota without reservation!

I wasn?t sure that I gave the best rating, so I did it again. Scott Hickman is the best!!!!!!

We recently purchased a new 2019 Toyota Highlander Limited from AutoNation Toyota in Fort Myers, Florida. Our experience there was excellent. Our salesman, Frank McGrath, was very knowledgeable about the Highlanders. Frank is a low-key, no pressure, friendly person, and let us examine and consider the Highlander at our own pace. This included the test drive. It was very pleasant dealing with Frank. After we decided to purchase the Highlander, our experience with Keith Camilo in the finance office was equally low-key and pleasant. Keith was professional and efficient, and prepared the necessary paperwork quickly. We have previously purchased four Lexus RXs but the Highlander better meets our needs at this time. Our experience at AutoNation Toyota was definitely comparable to our previous Lexus experiences. We recommend AutoNation Toyota without reservation!

We had a super experience buying our 4Runner Sunday. We like the fact that there was no pressure and we were explained very clearly of every step of the process.

Efficient and knowledgeable service, busy place but done in less than 2 hours

I just bought a Corolla for my Granddaughter and a Camry for my Daughter-in-law. I admit that I am not the easiest buyer (at least that's what my wife says, she normally will not stick around while price negotiations are going on) but was very happy with the Salesman I worked with, Mathew Gagnon. Mathew was very helpful, patient and educated my family on the features of their new vehicles. I had used all the buyer tools to establish my "bottom line, out the door" price and had written it on a piece of paper and when all was done they actually beat my expectations by almost $200! I also could have not been happier with our closing person Hank, he was very pleasant and helpful. I live 30 miles from this Toyota dealership and went there first because of their positive customer reviews, I'm glad I did!

Very pleasant experience. Would buy s car from them in the future again

Service was completed to my satisfaction but 1.5 hours for oil change and tire rotation is too long!

I went in for my usual service. I was quickly taken care of.

Excellent as always. Delroy is the best service rep that I have had at any Toyota location that I have gone to in CT, NY or FL. This is a great facility. Also Delroy is excellent. Very knowledgeable and trust worthy. Overall a great experience.

used the Costco program, everything went quick and no hassles, vehicle i wanted was on the lot and ready.

Excellent Service from Service Advisor Shelley Krogman

Tyler is a great service writer. Very knowledgeable and friendly I serviced my tundra i was in and out in a timely manor

Service was excellent Service manager was 1st class

Shelly took good care of me again. I have all my service done there.

Be it sales or maintenance, Fort Myers Auto Nation never disappoints! We have been going there for years and will not go anywhere else.

I had an appt for a 10,000 mile maintenance and I was taken care in a timely and courteous manner.

YOUR CUSTOMER SERVICE REP ORLANDO AWESOME AND WAS VERY PROFESSIONAL AND GOT ME IN AND OUT IN 45 MINUTES HIGHLY RECOMMEND TOYOTA I OWN TWO OF THEM

Great on time service and fair prices on vehicle service items. Easy to schedule and received reminders.

All good. Had leased car service.. efficient, courteous service was provided by the staff.

Buying my Toyota from AutoNation was the best car buying experience my husband and I ever had. All servicing I have received for the car has been spectacular as well. The best thing about AutoNation is they actually listen to what you want, make constructive suggestions and are low-key and informative. There Customer Service is what customer service should be - all calls and questions are answered, no assumptions and fair pricing with complete explanations. Plus the staff is personable, polite and always communicates that your service matters. These guys do it right, all the way around.

The best car buying experience I've ever had was here! Lisa Campion was amazing and went above and beyond to find the right car for me. she was very helpful, honest, and made it an easy process for me . Everyone at this dealership was amazing. I highly recommend this place and I will return here for my next car. 😁

I had my RAV4 Maintance service done recently and the service specialist was courteous, professional and just great at providing me with information about a package I bought when I purchased my car in 2016 . His name is Delroy Saddler .

Denise in Service is the Best!!! Thank You Denise for your help always!

The experience on buying the car was easy and simple. Tom C met us outside on a rainy day . We told him what we were looking for and he took it from there ! I would recommend anyone looking for a car to go to AutoNation Toyota.

I have come to the service department several times with different vehicles and for different issues and I have had a positive experience every time. This dealership is about 40 minutes from my home, but I prefer the service here than at the dealership closer to home.

Had a great experience buying my new 4Runner. Alex is a great sales man and made my experience phenomenal!

Very fast and professional . Thak you for your service.

Excellent Costomer service and good price

Christine was an excellent sales person, knowledgeable, explained all questions we had and was always nice

Gregory Fleming was very helpful. No pressure. No salesman pestering me while I waited.

Orlando, my service manager, did an outstanding job. Fully explained service/repairs needed. Car was ready when promised.

Explanation of service by Jackie was great and future service was also explained!

Customer Service is Excellent at this location. Ft Myers, FL. Had tried another dealership in Port Charlotte and will not return.

Tony was a great salesperson. He was honest, helpful and courteous, a true gentleman. I would buy from him again anytime. This is the fifth Toyota we've purchased from this dealership.

Tyler was excellent with my repair. He was courteous and explained a future visit.

Tina Becker is the most courteous professional and empathetic service technician that you have on staff she is an asset to your company

Perfect overall service especially with Austin bedell sales person and rebec billing

I love going here they are always pleasant and do the job right the first time. Thank you guys and Greg is awesome I give him a 10.

This is the 2nd car I bought from this dealership! I am a very simple person and don't like dealerships playing games or the use of psychological garbage as part of the selling technics which I had experience at another car manufacturer in the past and ended up walking out. Buying my car from AutoNation Toyota Fort Myers was the most professional, low stress and efficient process I have ever experienced. I went there picked out my car and then went inside to talk to a sales associate/financial manager named Daisy and Brandon. I told them up front that I did not want the negotiation back and forth non-sense, just give me the lowest out the door price and if its acceptable/fair, we will have a deal. They came back with an offer below TMV and didn't add a bunch of extra fees or put a lot of pressure on me to try to jack up the price. They completed the paper work quickly and efficiently. I have always owned Toyota's and have never had any maintenance issues just regular oil changes. I was completely satisfied with my car buying experience and the excellent customer service provided by Daisy and Brandon. I will definitely use them again for my next car purchase.

When AutoNation took over the Fort Myers Toyota franchise, I was apprehensive. Large companies often develop systems, standards and procedures which can lead to inflexibility. My experience with this purchase proved that my concerns were unfounded. My sales person was professional, friendly, polite and extremely knowledgeable. He sized up his customer and adjusted his sales style accordingly. This lead to a pleasant and successful sales process. The F&I manager performed admirably as well. Oh, yes, I am very happy with the deal that we negotiated. I would strongly recommend AutoNation and salesperson, Kris Temkin, to anyone in the market for a Toyota.

I continue to be extremely please with the service I received through Tina Becker. She is always helpful, cheerful and happy to see me. She help decide what my car absolutely needs and what might be able to wait until next time if my budget can't meet the whole cost. I will continue to have all of my regular service on my Toyota Corolla which I also love!

the service writer did not advise me to change the two other spark plugs and ignition coil in the rear of the motor, because it takes 3 and a half hours to get to the plugs, i now will have to spend another 600.00 plus in labor costs to replace the other plugs and coil, im very upset.

Tony did a fantastic job fitting me with the exact car. The whole buying process was a plus.

I was very impressed with my first service visit . Very organized and efficient. Gillian was my service adviser and she is a real asset to the dealership. Likeable and knowledgeable. Excellent experience following a great buying experience with our salesperson Dale . Very happy to recommend Autonation as a first class car dealership.

The staff was very knowledgeable and extremely polite.

It is always a quick and easy process when I come into AutoNation. Everyone is very accommodating.

Dan is my service writer and is always helpful and good at communicating what is going on. Tim S. and Frankie have great customer service! If I ever have an issue they are there to help quickly figure out the solution. Great team there.

Service work is just that. You ask or need things done. Keep up with basic maintenance and the car will serve you well. Dealers and dealer service work the same way. You trust they will do good work and your in return evaluate their service, once you retrieve your vehicle. AN has done other work for us and I am certain they will continue their mission of good work and service. New Service Advisor and I found him to be thorough and understanding.

I have leased a Toyota for 6 years and with no repairs needed under the lease agreement until my final service where I was told before the servicing that I needed an alignment and a new throttle. Also, for the first time, the appointment was made for me with no regards to my schedule via message left at my home with a follow up email that they have been trying to reach me. (Not true)

EXCELLENT AND PROFESSIONAL SERVICE. SERVICE COMPLETE ONTIME AND DONE RIGHT THE FIRST TIME.

After spending a day with another car dealer and another car, I felt much better about my experience here.

Very mad experience. The salesman leing so much to you.

Nick, the service writer at this location , has always been top notch. I think that his excellent customer service makes a huge difference in my choosing a repair and service location.

Horrible customer service! Way over priced repair estimate. I researched price and found 3 other repair shops that were much cheaper. When we refused the service and told them we were taking the car to another repair shop that gave us a written estimate for less than half for the same service, they were very rude and told us car would be on the lot but when the tow truck got there, car was nowhere to be found. Tow truck was told they didn't know where it was and left. We called Toyota back and after given the run- around several times we finally asked for svce mgr and spoke with Tom Krastel who never apologized but said he'll check it out and call me back. 3 hour later still waiting for service manager to call us back so I called the dealership again and was again put on hold only to be told that he was not available but car was on the car park. Had to send a tow truck for the 2nd time to pick up car. I was a loyal customer for 10 years but ever since they changed hands the service has been lousy and over priced. This was the last straw and we Will never go back!!

Great Customer Service, smooth process, thanks Orlando

excellent service from the first phone call to driving my truck home. Hats off to AutoNation

My service provider Dan was polite and professional however....whoever worked on my truck moved my seat and all the mirror around, my truck didn?t get washed (which never happens), and there were an added 2 miles on my truck!!! Why did it need to be driven 2 mile??!!

Will never buy a Highlander AWD again. Have had many AWD vehicles and have never had one that scared me to step on the gas on dry pavement. Was told that this was normal for this vehicle and not just for me. I told them that I would never buy another Toyota and would definitely tell anyone else I know to never buy one also. As soon as I can I will get rid of this piece of crap and get myself a decent vehicle. The killer is it is only a 2019 and will probably not get much for this scary car!!

Took my 2020 corolla for a 10k miles service, great service

good customer service very satisfied

They are great people , interesting in the best for the customer !!

Experience was good but the mechanics left my glovebox so the door falls open when unlatched instead of the normal slow opening. I have not investigated what is needed to correct it but seriously do not appreciate the mistake.

My sales representative was very informative and very polite.

I always get good services and excellent treatment, Gregg Fleming is super awesome!

I have had my cars serviced at AutoNation for several years. They are very professional and thorough.

Service was on time and their employees were professional

Fort Myers Toyota give me an excellent service and nice attention by Mark. Thanks again ?

After having a disastrous experience 6 years ago, I thought I would never buy a Toyota again. Not because of the car!! I then met Dan Blair and what a difference he made. He is honest, sincere, true to his word, and offered to help in any he could with the purchase for me. Of course I am pleased with the car but a salesman I respect has made all the difference in the purchase of a vehicle. I hope I can find friends who want a new car and I certainly will send them to Dan Blair.

Excelente, I?m happy, good attention , good price, my car is new now! Thanks

Denise, welcomed me in to the service area and was helpful expediting my Venza?s needs.

All very very nice employees there.

Three hours after I arrived, I was driving out with the car I wanted. Great service.

This was a great experience, Kurt Church is totally amazing and his staff is top notch. These people needs raises because they made my wife and kids feel like they were the only people in the place. Thanks again and i plan on recommending these specific people to everyone i come in contact with. Thanks, Rick Marker

It had been years since I bought a vehicle from this dealership... love the no haggle deal they have going ... takes so much stress out of the whole transaction!!! The people who work there went above and beyond to make my day!!!

Friendly service and excellent timing on service done.

Well I was ready to buy a new car,apparently your financial lady wasn’t ready to sale one,she would not run my credit,so I went to Naples the next day I drove home in rav4 2020,thank you for not running my credit,I really love the color which auto nation didn’t have

Service prices are outrageous, but the service personnel are friendly and helpful. As soon as my warranty is up (which is now), I won't go back. The people in the sales department are horrible- don't come here to buy a car.

Purchased a new Corolla LE. Dante Barker was amazing! Very professional, but kind and caring. Great guy.

Sylvester Jennings, the Customer Care Specialist that was assigned to my yesterday was very helpful in determining that my vehicle had never had a throttle body cleaning. I got this service done and my car is running smoother. He also has a great attitude and personality. I would like him to be my specialist for future visits. I took the shuttle to and from work and the driver was super nice and pleasant.

The only thing that made my experience horrible was the amount of time I had to wait for a simple oil change and tire rotation. I even made an appointment so it would be quick. My appointment was for 09:00 and I arrived at 08:55. I left AUTONATION at 11:55 to go home. Does anyone see a problem.

Tina really helped me through the process and explain clearly my options. I will definitely ask for her again.

AWESOME EXPERIENCE, PRFESSIONAL AND COURTESY. I HAPPY TO HAVE USED MY COSTCO CARD TO GET ME A GOOD DISCOUNT.

Great service. My agent Orlando Quiñónez is really friendly and helpful. Thanks👍🏻

Good service and nice facilities. Everyone was friendly.

Excellent experience. Dan Dixon was my service agent. He is just awesome in every aspect. Listened to what I wanted done and not done. A very pleasant person to deal with. Service was completed in a timely fashion to my expectations. The two best people you have in service are Dan and Tina Becker. I am confident going to either one of them.

I’ve always had a good experience, even with other brand vehicles

service and reliability👍

Very happy with my service provider. He remembered me and was very nice

Great service in timely matter. Needed headlightand was serviced same day in less than an hour.

I drive two hours from Tampa to go to the dealership in fort Myers. They had the best new car price. Great salesperson and staff. The experience was easy and the price was right.

Good services inside but the outside not to much the costumer services people saw me with my two daughters and ignore me for about 10 minutes, the time line was 1 1/2 More that they told me

Whenever I take my car to be serviced, Delroy Saddler always keeps a professional manner and smile and gets me in and out in a timely matter. He?s very knowledgeable about the cars and explains things thoroughly to me.

Tyler did a great job! We were in and out quickly . I just don’t understand why I have to use all my free oil changes when I only have 9000 miles and already have had 4 oil changes . Not right !!!

It is a very good business

I've been a customer for over 5 years. Greg Fleming provides the best customer service. Great experience!

Our sales person was extremely helpful and accommodating. Unfortunately, she sold us a ?base? model whic did not have the features I expexton a flagship vehicle. Some of these were a stand alone ( no cellphone ) GPS, Home Link and seat memory. Since we were using a Costco discount the price differences were unimportant. We now have a vehicle that is good transportation but woefully inadequate in terms of options. We obviously share the blame in this, but after stating we were used to a BMW 740i, I would have thought my expectations would have been implicitly clear. I wish Incould return it for a better equipped model.

Thanks to Tyler ,a few bumps in the road were smoothed out by Tyler !!

Great customer service my agent was wonderful she explained everything to me. She answered all my questions. Great customer service all round . There was someone there at every turn to assist you.

VERY friendly service. OEM parts and supplies. Skilled technicians.

Very good service department. They give the car a thorough check up.

Very happy with the service and representative. Will return for next service

great service by Sylvester, kept me informed of the progress. price is fair and work done properly

We bought our Highlander at AutoNation in 2016. So we've been bringing our car to you for service for 3 years now. We recently got Tyler as our advisor. He seems to be doing a very good job.

gave me a ride and picked up after when service was done

Two hours for a first service? Sales rep said I would get an oil change at first service. Not true. Only got a topping off of fluids and air in tires. Two hours? Very dissapointed.

Much improved experience. They seem to have there act together now.

Awesome experience!! Tyler is always very helpful.

Everyone I came in contact with was most helpful. I go there regularly for all my service needs. Very professional and courteous staff. Tina in service goes above and beyond what is expected! She is a gem!

Malfunction light came on, a test to decide which code set it off. Something minor only appeared.

After an accident, my Highlander needed additional repair to my transmission. Ms. Shelley Kroegmann (sp?) is a highly professional employee of Auto Nation, Fort Myers who took the time to explain the needed repair and saw to it the Auto Nation shuttle got me home. When it became apparent the repair would take longer tan anticipated, she arranged for a rental car. I am grateful for the service I received at the dealership and would recommend them to anyone.

Service agent Greg, was very courteous and helpful, I had coupon, for oil change for $64.00, I knew that it was for 4 Cl and my has 6, one little complain about the person that had to make the decision what to charge me, it actually was changed $90.00 , very poor customer service,

Jackie" was the service agent and she deserves the highest rating available 10/10! I ask for her the next time.

Great product for a great price and friendly sales service, Xynthia was very helpful

First, I want to applaud my service representative Denise. As always she was superb! My appointment was for General maintenance and as usual the service was excellent!

Came in for a water light problem to have the problem corected.

Howard Franklyn the salesman was very helpful, professional and friendly.

The service is impressive - on time, efficient and friendly. It works especially well because of the team approach used. Communication is a strength.

Pamela was exceptional. She kept me informed of the service.

Our 2nd excellent experience at the AutoNation in Ft. Myers, FL!

Able to build a relationship with service and sales.

Shaba I was a great rep for us. Kind, patient, and informative! Made the whole process easy and fast!

We had s very good experience at AutoNation fort Myers Florida. The sales rep. Mr Frank McGrawth was ver nice, gentle and professional.We wanted Prius with Seaglass Pearl color soon he and his colleagues found at a dealer far away,Frank drove almost 6 hours to pick up the car so we can have it within 4 days

The service team was great! Orlando and Phil really went out of their way to provide amazing customer service and take care of me. I will definitely be going back for future service on my vehicle. Thanks!

Problems with my 2008 Solara were resolved and in an efficient manner. Sales Rep was helpful and courteous.

I was great because one of the dealer is like a friend to me and helps me .

Brought my Toyota in for its 55K checkup and oil change. AutoNation did its usual and thorough job. I am hoping to get 400K out of this car, so I am prepared to maintain it for the long haul. Only problem: They did not run my car through car wash like they usually do.

The sales rep Dante was knowledgeable, patient and answered questions I didn?t even think to ask! The finance team worked with me and were upfront and honest about all costs. I am so happy with my car.

I have been bringing in my truck since I bought it here in 2003. No one has touched it except here. Overall Good service.

MADE A SERVICE RESERVATION ON THIS DEALERSHIPS WEBSITE WHICH I HAVE DONE MORE THAN A COUPLE TIMES BEFORE. BOUGHT THE CAR HERE AND HAVE HAD EVERY SERVICE DONE HERE SINCE BUYING IN 2018. i ARRIVED AND AM TOLD MY RESERVATION IS FOR THEIR OTHER SERVICE DEPARTMENT. MY GUESS IS i AM A MIND READER OR KNOW THEIR BUSINESS INSIDE AND OUT KNOWING THEY HAVE TWO SERVICE DEPARTMENTS. SO WHEN I CHECKED IN THEY HAD ZERO RECORD OF MY APPOINTMENT FOR THE SAME PLACE I HAVE COME TO EVERY TIME FOR SERVICE. NEVER HAS ANYONE MENTION ANOTHER SERVICE DEPARTMENT ON THE SAME DEALERSHIP. TURNS OUT THE OTHER ARE WAS FOR TRUCKS. NO NOTIFICATION OF ANOTHER SERVICE LOCATION WHEN CONFORMATION OF MY RESERVATION WAS RECEIVED. NEEDLESS TO SAY IT WAS A MESS FORM THE START. THEY ALSO DECIDED TO CHANGE MY APPOINTMENT TO AN EARLIER TIME WITHOUT CALLING. JUST SENT AN EMAIL TELLING ME, NOT ASKING. I HAD A DOCTORS APPOINTMENT THAT MORNING AND THE CHANGE WAS A POTENTIAL PROBLEM. I GUESS I WORK FOR THEM AND THEY TELL ME WHEN TO BE THERE! AFTER BEING AT THE SERVICE AREA FOR AN HOUR NOTHING WAS DONE TO MY CAR. I DETAILED OUT WHAT I NEEDED DONE AND THEY WANTED TO WAIT FOR THE 2 SMALL PARTS BEFORE DOING ANYTHING. ONE OF THE ISSUES IS A REPEAT PROBLEM, THEY HAVE YET TO SOLVE AND HAS GOTTEN WORSE. THIS WILL BE THEIR ONE OFF ON BAD SERVICE. IF IT HAPPENS AGAIN, MY SERVICE AND PURCHASES WILL BE AT ANOTHER TOYOTA DEALERSHIP. THANKFULLY THE CUSTOMER CARE DIRECTOR CAME BY AT MY REQUEST AND HE DID A GREAT JOB!

The employees need to pay closer attention to the paper work involved in each service job. My experience of 11/21/19 was extremely disappointing.

I love your transporting customers back and forth while service is done on car.

Sylvester was my Customer Service Rep. He was very competent , courteous, and knowledgeable. I was in and out in under 40 minutes with my serviced and washed car.

Met with Tony at AutoNation Toyota in Fort Myers and purchased my new 2020 Toyota pickup. He was very knowledgeable of all the features and assisted me throughout the process. A very nice experience.

Evelyn Garcia provided us with outstanding customer service. She provided us with no nonsense answers to our questions. Gave us great advise on what maintenance we would need in the future. My wife understood everything that was being done to our auto. Outstanding representative for Toyota.!

Everyone was friendly, helpful, and not ?pushy.? The people I spent the most time with answered all made my entire experience pleasant.

As usual, I received great service on my car. My service writer, Greg Fleming, provided his top notch advice on what my car needed. He is the best. I won't go anywhere else.

Have bought thre cars, one new and two used in the last two months. Excellent salesmen and manager in the loop.

Great place to purchase car salesmen very helpful very knowledgeable on all things about new Camry compared to one I had.

work was done quickly, service rep was great at explaining needed repairs