Recent Reviews from AutoNation Toyota Fort Myers

My Mom and Dad always told me if you nothing nice to say...say nothing, but since Autonation keeps hounding me for a review, I decided to give them one. My parents also told me never to lie, so here it is: My Prius flashed a fault and began to buck while driving on I75. I was able to lip to Autonation to have it checked out. They called and said there were 2 spark plugs that needed replacement. I was surprised because the spark plugs were just replaced in the car only 6 weeks earlier. Ok, so maybe they were faulty so I authorized the repair. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UN-DRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging. They told me that they had to replace all 4 (not sure why), but ok. Well they charged me over $1000 for the 4 spark plug repair. I grudgingly paid the bill and took, the car. I DROVE NO MORE THEN 2 MILES AND THE VERY SAME PROBLEM REOCCURRED...CAR BUCKING AND NEARLY UNDRIVABLE. I called them and was told to "see if you can get it back here". I did, and they kept the car over night while they tried to figure out how they failed in repairing the problem. The next day I was told to come and pick it up, it was ready. I asked what was wrong and they said "a hose"... ???? Well I picked it up and was able to drive home. Later that day, while driving to the local store, the fault light came on again. I did not bother returning to Autonation, it was obvious they were unqualified to diagnose or repair the problem. I have made an appointment with a private mechanic who works on the Prius. So in the end I paid over $1000 for 4 spark plugs which were not needed and I still have the problem. If you have a problem with your car, I would HIGHLY recommend finding another source for repair. They simply do not know, and the effective cost of $250 for a $4.00 spark plug is clearly gouging.

Julian Cauceglia May 19, 2018

My service advisor (Jessica Leclair) is absolutely outstanding. She has treated me as if I were a member of her own family since day one. The facility at AutoNation Toyota Fort Myers is always clean. There have been only a few incidents throughout several years wherein I needed to have work redone in order to meet my expectations. The reason for the poor rating is that I have had items stolen from inside the center console of my vehicle on two separate occasions. The first item was a $150 pair of sunglasses and the second was a $20 bill. Both items were inside a closed center console during service appointments, which by no means called for the center console to be opened. It should be noted that there are signs posted in the service waiting area indicating that AutoNation Toyota Fort Myers is not responsible for stolen items. While insulating the dealership from being held responsible for the actions of immoral employees, it does nothing to address the root cause of creating opportunities wherein unscrupulous employees are able to search through your vehicle for items to steal without fear of being recorded or otherwise observed (i.e. when the vehicle is being run through the complimentary car wash). From a customer perspective, I should not be filled with anxiety wondering if I left anything of value in my vehicle that may be stolen during a service appointment. I feel it is unreasonable to be forced to remove anything of value (i.e. phone chargers, sunglasses, funds for unexpected tolls or refueling requirements) from my vehicle each time my vehicle is being serviced at AutoNation Toyota Fort Myers. I have not experienced this issue at Kings Auto Spa, or at Johnny Myers Tires, yet at both of these locations the vehicle is out of my sight for several hours while their staff are performing the requested services on my vehicle. In short, there is a trend of items being stolen from vehicles during service appointments at AutoNation Toyota Fort Myers. This statement is supported not only by the two instances I have experienced, but also by the fact that the management at AutoNation Toyota Fort Myers was compelled to generate and post signs absolving themselves from any responsibility for "missing items". The management at this location has taken proactive steps to ensure they do not have to spend time addressing this issue, instead they simply bring your attention to the posted signs, express their regret and say there is nothing they can do. I find it frustrating that the management at AutoNation Toyota Fort Myers has decided the best course of action to protect its customers from theft is not to modify its processes addressing the root cause of this issue, but rather to shift responsibility for the theft onto the customer. Taking into consideration that I have not experienced theft issues at other businesses in the same area, I will do what the management staff at AutoNation Fort Myers is evidently unable to, and address the root cause (i.e. exposing myself to the risk of having more items stolen from my vehicle by continuing to have my vehicle serviced at AutoNation Toyota Fort Myers). Therefore, I will no longer patronize this location, and advise anyone choosing otherwise to practice extreme caution when choosing what to leave in your vehicle.

EdwardAllier Aug 11, 2017

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