The customer service and staff was amazing, Specifically one of the staff members there named Eddie. He was extremely professional and patient. He made sure everything was clear and assisted me in making the right purchase. I’m beyond pleased with my car purchase and would definitely recommend you ask for Eddie.

I want to give thanks to Samantha festa for taking good care of me while purchasing my toyota tacoma on 06/25/2022 for all the information well explained and detailed I had a great experience 🙂

I had a great experience purchasing my RAV4 hybrid at AutoNation Toyota Fort Myers. My sales rep Geraldina Mendoza was great and also I have to say the sales manager Kurt really made me feel comfortable with the whole purchase. They also were able to get me into a car that was the make model and color I wanted when other dealers didn’t even have it available.

Alexxa was an amazing sell’s associate with my husband and I. We had previous bought a Ford F250 from another dealership she used to work at. I kept her contact information and recently contacted her to trade the F250 for something newer. Again she was amazing to us. We just purchased a new Toyota Tundra. Alexxa and Josh went above and beyond to help us. Highly recommend.

Seth helped me find the perfect car. It was exactly what I wanted! He worked hard to accommodate my needs and made the process less stressful. Marc in financing was extremely efficient and informative. Way better service than any other dealership I've visited. I highly recommend going here!

Great employees an they do an amazing job

Alexxa was great! Excellent communication and made the process quick and easy. AutoNation doesn't bait and switch like most other dealerships. Their fees are fair and they don't have fake internet prices like some of the competition. I would definitely recommend you give them a shot! Thanks, Jason

Got my 4Runner 2 days ago at MSRP (no dealer markup - which is not a given these days!). Nick Norbie was absolutely professional along the whole process. Can absolutely recommend AutoNation in Fort Myers!

I made a 7 a.m. appointment for service for my car. It was my first service since purchasing my car and I figured this was plenty of time to get the service I requested and get to work right around the corner at 840 a.m. I was just trying to get my 5000 mile service which was rotating tires and checking fluids and such. I also needed recall work done. I drove up at 655 and was told it would be about an hour. At 805 I was told they were "finishing up" the rotation but the recall might take another hour and a half. I said I would reschedule that. At 830 I was told five minutes and it was not until at 845 I said give me my car I have to go did they actually finish. Having the first appointment of the day I never thought I would be nearly a half hour late to work. This place will definitely be a drop and go place from now on.

I have purchased so far 6 vehicles from Toyota Autonation. I keep coming back because of their great customer service and value on every vehicle that I have purchased from them. Geraldina my sales rep is always responsive and professional. They will have a lifelong customer, keep up the fantastic work!

First and foremost the service and sales are absolutely amazing, they really take the time with you and never make you feel rushed or brushing you off like most dealerships. I have had some wonderful experiences at this Toyota and honestly can’t imagine purchasing from any other dealership my sales guy Anthony Jones was amazing so kind he has the patience of a saint! Thank you Toyota and Anthony for my great experience, you have a customer for life!!!!!

I came to this location recently for a new car, and I was truly flattered with the customer service I received from all associates who helped me. Not only were they knowledgeable about numerous cars I was interested in, but also made sure I was comfortable with my decision. Another important factor is, they did not pressure me into buying something or being "too pushy" just for their personal gain. My experience was wonderful. Thank you!

Thank you Autonation Toyota. As a guy from Wisconsin who had water leaking into the passenger footwell of his 21 Highlander Platinum, you guys rock. I had two service advisors and a tech get me cleared up and rolling in a very short time. Thank you Auto Nation and thank you Toyota for the service quality you provide.

Diego is the goat!!! Love toyota

Excellent Service!!! 👌🏻 With human quality.

Best place to buy a used car !!!!

Excelente Servicio!! Me encanta

Diego is a good worker thanks to him I like working with toyota

FAKE REVIEWS... GM HAS TIED IT TO OUR PAY!!! A majority of the recent reviews are written by employees... trying to save their pay....

Thank you Milien for helping me get my new car and trying to make the process go as smooth as possible. You have a great personality; don't change that!

Dropping my car off at this dealership for a scheduled service is always stressful. Always a difference service advisor so you don’t know where to go, most of the advisors are MIA and not at their desks. This should be corrected so that customers feel welcome When they check their car in.

Amazing experience at this location. Tommy Ward in Sales is a kind, helpful, personable, knowledgeable man. I felt good and comfortable with him as my first car buy after I became a widow. I have had lousy experiences before and thought I would never have to do this alone. Tommy made this an easy experience and I personally want to thank him for this! Marc Potts in Finance is a wealth of knowledge. A cheerful, animated man really explained options for me. Great to speak with him. All in all, my experience was awesome!

First visit to AutoNation with a Prius for scheduled service. They completed a long list of services valued at $87, gratis, and in record time. Impressed.

Bernard was amazing!!! So attentive!!! I told him what I needed and he made it happen!!! I refer everybody I know to Toyota Superstore!!! 10 out 10!!! If you need a good car and NO run around salesman! Go see Bernard at Toyota SuperStore!!!!

Vincent Gonnelly did a great job in finding my wife and I a new Corolla. He provided professional customer service and went above and beyond to assist us. We definitely recommend this dealership. And ask for Vincent Gonnelly.

Joshua L. messaged me to buy my car between 11500 and 13500 from my autotrader add. It sold it for 14500. Dealers always rip you off. My car was one owner car, new brakes, recent oil change, new 2 year warranty battery etc. They want to make thousands off private sellers and private sellers usually have the best cars with a history of receipts to prove it. And if you are interested in buying a car make the effort to go see it!

Compre um nuevo carro com Rosa fana muy buena me esplico todos los pasos e estoi mui satisfecho com au amabilidad y seevicio

in and out quick, right to the point.

Very knowledgeable

I would personally like to thank the staff at Toyota for making my first car buying experience a great one. Every step of the process went smoothly. My sales person Tina Marie was very helpful in finding the car that would suit me me best. I would also like to acknowledge Marc (finances) , John ( GM) , Steve ( GSM) , and Yeney ( sales manager) for taking such good care of me and making sure only the best deals were presented to me. They all made sure that I had all the information to make the most informed decision.

Ve ry good

Daniel Rodriguez is the best. He really wants the best for his customers and does all he can for them, he really really does!

Best thing about this place is Anthony! I appreciate the service he gave my wife and I. We love our new Tundra.

Recommend

I bought my car from them 2 days ago, the process was smooth and the sales person was knowledgeable and answered all my questions and got a great deal on my trade in as well.. I'd definitely recommend you to people I know 👍

Was recommended by a friend to ask for Geraldina to help with the process and find a car I'd like. She was amazing throughout the entire process and I love my 2022 Toyota Corolla! She was very professional and an overall great saleswoman! I was able to get into the process easily without the hours of paperwork. Loved her attitude and work ethic. Thank you!!

Highly recommended, perfect place , friendly stuff

They are good I don't trust them one bit because you can't see what they doing to your car you never know if they swap out a part they need and the wait time is soo bad so that make them look suspicious they take 2 hours to do an oil change and inspection so be careful always check your car

I had a pleasant experience with the purchase of my new Toyota RAV4. Mr. John Colon and his staff. They're wonderful to deal with.

Best place and best adnan 👌

Ask for Adnan he is the best in what he is doing

Seth and the entire staff was professional and friendly, attentive and helpful in me purchasing a new truck I definitely recommend.

Excelente service Rosa Fana and Adriana Cáceres were very good saleswomen completely grateful for their service

I got my car from here and my sales man was great! (Vinnie) and my finance person (Dante) was also amazing. They truly take care of their customers and I'd definitely speak to them again if I needed to.

Joey was extremely helpful and accomodating. He even went to another dealership to get a vehicle for us to be able to test drive as the one we were looking for was not in stock. Not pushy and very transparent. Would reccomend.

Brian Neale was very helpful with our purchase of a new Tacoma. He was very efficient and happy to work with our time constraints. We appreciate his efforts.

Fanny the sales representative helped us out getting a new tundra. She helped us find the right package for the delivery. Her execution is great and made sure the transaction went very smoothly. 🙂

Best service from the best team, thanks for the best experience 🫶🏻.

My sales person was amazing. The Finance department helped me get to where I needed to be.

We just purchased a new 2022 Toyota Sienna and had a wonderful experience. Adnan (salesman) was wonderful and very accommodating to us. He helped us with any questions and made it easy for us to contact him. Took his time with explaining to us all about our new vehicle. The finance team was very nice as well. Highly recommend buying a car from here and go see Adnan!

What an exceptional service at this location, Fana who is the agent that took care of me was really accommodating, she even offer me something to drink, and I big plus for her costumer service, she was running up and down with different clients she never forgot about me, if anybody ever come to this location for any type buying a car related service I highly suggest you to ask for her, she will meet all your requirements and work hard to give you the best price, Fana I really thank you for you service. ❤️❤️

This is our 3rd vehicle from Autozone,best experience yet.Josh Longwell was very helpful,and knowledgable about the vehicles and curtious ,thanks again Josh

I loved fady wonderful sales if you go there ask for him easy fast and got me what I wanted in no time

Randy Towne was the best manager (may I add very handsome too) for getting me a fair deal for my vehicle!!! Definitely will be coming back to sell my future vehicles. Very simple and smooth transaction.

Quiero agradecer por la magnífica atención de la señorita Fanni, gracias por recibirnos y por tanta amabilidad, hoy tenemos el auto que deseamos.

Fanny the sales woman was terrific! She was very responsive and friendly with the sale. She made us feel very comfortable and went above and beyond to locate us the car we wanted to order. We ended up getting a better Toyota as expected thanks to her help. Please come see her for your Toyota shopping. I’d recommend her to friends and family. Thank you Toyota Auto Nation.

Josh Longwell did a fantastic job selling us our 2019 Honda passport. He worked so hard from start to finish on making sure we had a first class experience buying a car. You definitely notice he cares for the customers. I would refer him to anyone that wants a car in the Southwest Florida area!

Fanny Mejia is a terrific salesperson. She really listens to what you want and then does everything in her power to find it.

Great place to buy a car

Adnan (salesman) so helpful , very good experience

Kayman reached to me regarding my vehicle, it was a great experience and the process was very smooth. Thanks Kayman!

Gracias a Fanny por regalarnos hoy una magnífica experiencia para encontrar el auto que deseamos.

Tremendous Thanks to Hank for being communicative, awesome and honest. The 3 hour drive from Orlando to Fort Myers was worth it.

My wife and I have always serviced our vehicles here and it’s always been a seamless process. Great, easygoing folks. Highly recommended wether it’s to service your vehicle or purchase!

they are great the people are what make it

Everyone I came in contact with was very kind. My service advisor was knowledgeable and she explained a couple issues I was unaware of.

I was very impressed with the staff at Auto Nation. I wanted to look at vehicle and they of course like most dealers have nothing on the lot. The salesman William said he would contact me if any came in and were available. He owned up to his oro.ise and I was able to view two versions of the vehicle I was interested in. He took time to show me the vehicles go over pricing and was able to look up the vehicle I preferred and color to see when it would be in. If I wanted to wait I could put down a fully refundable deposit to hold the vehicle. He was very nice and thorough. I will admit I am not a fan of the wait and see as they hold my money to view a vehicle that I may or may not want. Trying to purchase a vehicle today seems to take more time with less advantages. I like to test drive, see the interior, the features and not have to wait for months to get a vehicle that fits my style , needs and what If I don't like it when it arrives, I am starting back from the beginning.

Great place for my Toyota care!

Second time at the dealership after we bought a car about four years ago from them. I came in and test drove the car I wanted. Needless to say, I drove off with the same car after Alexxa and the Finance Manager (sorry I forgot your name!) did a fantastic job assisting me and giving me patience. Their no pressure sales made the experience all the better! Definitely an A+ job and will recommend them 10/10 after dealing with scummy sales people at other dealerships!

Gillian was super knowledgeable, I'll be back soon for upgrades

I really appreciate the service I received

An appointment was made for routine maintenance on our Toyota Camry. It became necessary to drop it off earlier then the scheduled appt time, but I was greeted by friendly staff & service was quickly done. I was very satisfied & will continue taking my car there for service.

very professional and kept up-dated consistantly during visit

I had a great experience buying a new Tacoma on 6/19/22, My salesman Garrett made the whole process smooth and stress free.10/10 I will buy my next vehicle from here again.

Excelente Service en esta Was Berry Nice

Two hours is at least one hour too long to wait for an oil change. Time is money.

Since I bought my two cars in 2016 in AutoNation Toyota Fort Myers, this was the first time that I received the worst attention. Has been almost 6 years doing maintenance every 5,000 miles and I never got a treatment like this. I can understand some days we have many clients to attend and many jobs to complete, however I won’t accept nobody disrespect me.

Good operation. Only thing was the service rep said about an hour and it was two hours! Otherwise fine.

Arrived at my appointment 8:05 my oil change and tire rotation complete at 11:30- waited in lobby 😩. Seems they took others in earlier than ones that waited in line Only a verbal report about any issues, nothing printed

Very straightforward honest sales guy, Jay, and Finance Guy, Tommy. They worked hard and got things done as quickly as possible

The service was explained before the service was done on my car needs,no offering anything that was not needed,I took my Camry in for an Oil change,and tire rotation,the service employee was very courteous,I knew what my Camry needed and no more pushed on me,after the service the employee Told me about my tires,and they were in great shape and my service was FREE,I said WOW, July will be a year since I purchased my car from Auto Nations,Great Salesman and Service people Excellent,Keep up the Great work,very Satisfied,Thank You Auto Nation's

We just bought a new Camry at Autonation. Our sales rep was William. Throughout the whole ordering process right down to setting up my wife's phone with the vehicle has been fantastic. There was no greedy dealer markup and we left feeling we got value for money and we are looking forward to a great after sales experience. Charles talked us through all the available options for protecting our investment and we look forward to many happy years with our new Toyota.

Great customer service by Alexxa Pate, She met us as we entered the lot, car was ready for a test drive. Very organized process. We purchased the car from them. We came all the way from Michigan They are honest and have good vehicles. I highly recommend them. Daniel Michigan

Fast pace, very busy, but employees were concerned about my needs. I was in for an oil change and tire rotation, vehicle was returned to me clean and complete. Service advisors were ALL very busy, so Leroy - not sure of his position there, jumped in to help and got me in the system without a glitch. Leroy is very professional and easy to communicate with. Thank you Leroy. Sylvester turned out to be my service advisor, just like Leroy, professional and easy to communicate with. All thorough and helpful and happy. You guys are definitely customer service driven and that goes a long way! Thank you for the great experience. Bill Marshall June 20th 2022

Son ladrones te hacen firmar seguros que no deseas y luego no te reembolsan. Poco profesionales. Lo que les interesa a cada uno de ellos es recibir las comisiones por sacarte dinero. Me han estafado. Los que escriben acá dando 5 estrellas son personas pagadas por ellos mismos. Además de estafadores juegan sucio. Comparto la opinión del señor que escribió esta. Que encontré Pero esta es la mía que es parecida Regrettably incompetent. I bought a Toyota Avalon car in this Dealer from the saleswoman Miguelina I put an insurance of almost $5000 when I went to the inspection the first time they told me that the guarantee did not cover it logically I canceled it after a year and since then they have not given me canceled as it is reflected in the balance sheet I have claimed even the one who tightens the screws but nobody knows anything at the moment Swiss calling. One piece of advice, do what you want but don't put a guarantee on it. Lamentable incompetentes . Compre un carro Toyota Avalon en este Dealer a la vendedora Miguelina le puse un seguro de casi 5000$ cuando fui la primera vez a la inspección me dijeron que no lo cubría la garantía lógicamente la cancelé a pasado un año y desde entonces no me la han cancelado ya que se refleja en el balance He reclamado hasta al que aprieta los tornillos pero nadie sabe nada de momento suizo llamando. Un consejo haz lo que quieras pero no le pongas garantía añada nadie responderá y te pasará lo mismo.Si tienen vergüenza me llamarán si no seguiré poniendo opiniones con las fotos y las fechas para que todos puedan verlas This is the photo of the insurance cancellation document, as you can see below, it is dated 10/13/20 and so far no one responds, I think it is easier to talk to the president and contact a lawyer to take action. The manager does not he answers there he has my phone number so he can call me but even so they can't fix it

This is a review of the sales team. Excellent team all around from Lisa to Brandon. Very responsive and honest. The bottom part is for the service department. For service I would recommend going somewhere else. Not good Despite having an appt the car was there for 5 hours. Felt rushed. They didn't change the sticker for oil change to indicate the new mileage and the next scheduled oil change. I have an elite maintenance plan that covers manufacturer recommended items and they tried to charge me for the cabin air filter despite being mentioned in owners manual. I received an email from autonation for 1 dollar windshield wiper and they still charged me 57 dollars for them. They didn't honor their own offer. Shady business practices to say the least. I had multiple bad experiences since moving down here 2 years ago Make me wonder if my next car should be another toyota

I went on the worst day possible but everyone was extremely helpful especially Mizael who made everything clear and concise when discussing my possibilities. They made sure I was in great hands before I left.

It took a while for someone to engage with me at first to even put me on the waiting list. But once they did, the service provided was great. I had a nail in my tire and took it to the dealership to get it fixed. At first they were going to charge but after I mentioned that it should be cover per my purchase package they were able to verify it as such. The employees were kind and friendly. I wish that getting my tire fixed did not take 3 almost 4 hours. Other than that a great experience.

I had a 7 am appointment for an oil change. Attendant did not come out until 7:10. At 7:20 my car was still standing in line to be moved to the back parking lot. I was told an oil change would take 2 hours. It certainly did! My time is more valuable than this. Anywhere else an oil change takes 30 minutes. I drove out at 9:20am.

Recomendado

Gillian Carter was my service representative She was the best I will be asking for help from now on. I hope your boss recognizes your skills

Love our Highlander!

Had routine service on June 17 and had a great experience. Delroy and Darius were very pleasant and professional. The service was exceptional and I was in and out in a timely fashion. Everything was explained to me. They get an A+++.

Fast and clean service. Better than Hyundai Maintenance Service!!! You can't go wrong never with Toyota!!

I always have a great experience. I want to give a shout-out to Shelly one of the advisors for being a fellow stick shift driver and taking good care of my car🫶🏼

Friendly, kind, clean, and professional!

excellent attention. appointment in a short time, attentive. Effective when calling back

Ask for Vincent Gonnelly to find your vehicle! I had the absolute best experience coming here! It was so easy to get my 2022 Corolla Cross! No haggling and no hassles! While waiting for delivery he was able to keep me updated on everything. Got me the best deal for my new car and made this an experience that will keep my business forever. 1000000/10 on the buying experience for sure!

I had a great experience! Vincent G helped me get my 2022 toyota corolla! He made the process so quick and easy. He has a great personality and can tell hes great at what he does! Id highly recommend going to him! Best experience ive had! Thank you so much!

In this crazy market this is the ONLY dealer I would ever go to. No crazy 3- 10k markup on cars. Looked at Hyundai…3k markup that they wouldn’t budge on. Don’t get me started on Honda and their 10k dealer profit. Such greed. AutoNation was honest and very fair. They have just earned my business for a long time to come. Good honest people here. You won’t be disappointed that you gave them a chance. Go see Peter in sales very nice guy.

I have taken my Highlander to this dealer for service a few times. I have never gotten out of there in less than two and a half hours. They seem to overbook appointments and get people upset. On my most recent visit there were a number of people very upset and even asking to get their car immediatly. Poor customer service !

Tina Marie thank you so much for helping us buy our new Toyota Prius!

Thanks auto nation toyota they took care of mi problem easy and quick nice plase nice people

Just purchased 2022 Toyota RAV4 XSE Hybrid our sales consultant Peter Dombrowski was great. He found us the vehicle we wanted and delivered it in the time line he stated. He is very knowledgeable consultant will definitely work with him again. From start to finish easy process we are enjoying our new vehicle. Thanks again AutoNation

My appointment was at 10:30AM however my car was not serviced until 3:30 PM. Was never told why.

Fast and professional service

This is a busy place and will definitely recommend you for selling a car out right! Great doing business with you!!

For the most part it was okay. I did feel rushed when I was trying to look over the vehicle. Something rattled when I opened the back door, so I inquired and was told something must have broken off in there but it works perfectly. I don't like the rattle and want to know what it is. Nor did they get it detailed by means of the dried on bug guts on the hood and grill. it looks bad in the sunlight. Now I have to pay to get that stuff off. Nor did I get a 2nd key. Otherwise the process was good.

I have ordered a vehicle from this dealer 2 1/2 months ago and for the past 3 weeks they are telling me that the vehicle is on the way to their location in Ft Myers from Jacksonville. They are completely liars and is like the majority of the dealers out there to get your deposit and fight back to get it return and look at the sales numbers. It's a shame how they are playing this situation and want to make believe this scenario the todays normal.

Casey did a great job as my service tech. he kept me informed and helped me out with a service time which was running behind because of a loss of Wi-fi at the service center.

It took 3hrs to do a tire rotation and oil change. It always seems to take 3hrs to fo a 30 minute job.

Had a wonderful experience purchasing the RAV4. Tommy Ward gave me the information I needed to make an informed decision. He took the time to cover different vehicles, working through the numbers until I was able to find the best option for me. He didnt just sell me what he had. No pressure whatsoever. I look forward to working with him again in the future.

Every time I come to Toyota I deal with a woman called Shelly krogman She is an excellent customer care specialist and gets everything done that I want very efficient and honest. Thank you Shelly I will see you the next time I come in.

Jeffery in the Service Truck Center is an absolute pleasure to work with; he helped me immediately, and listened to my concerns without suggesting any up-sales or unnecessary add ons. He's very kind and professional. I ordered only an oil change which took a little more than an hour but I found they also did a complimentary walk around for tire pressures, windshield fluids and wiper inspection so the wait really wasn't bad. They had a free coffee station which was surprisingly delicious, and vending machines available in the wait room and I saw they used extra protection on my seats and carpet which I appreciate. Overall, an excellent experience! Only suggestion would be maybe having an obvious sign where to go for service help; as we walked in there are multiple doors on the side of the building and I had to ask two people who to speak to about what I needed done- I thought there would be like a general "customer service desk". Maybe I missed the sign or something as I pulled in but at the end of the day, I'd come back happily. Thank you!

Every time I have visited the service department here they have been awesome! Donald Lacy was my service advisor this time around. He was professional, courteous, and personal! The technician that worked on my vehicle also left notes on their inspection on my copy of the invoice to keep me informed on the status of my vehicle. All over a very good experience. Would recommend for service.

Hola compré mi carro Lincoln en este dealer en cuanto a eso no tengo queja me atendieron de maravilla tanto el vendedor como el financista creo que su nombre es Carlos tirado son excelentes hice mi primer cambio de aceite con una chica que me atendió no se si es colombiana o venezolana muy amable se demoro pero me fui satisfecho porque el trato fue de 5 estrella , cuando vine al segundo cambio de aceite me a tocado una señora americana que de verdad es súper grosera yo siempre vengo con cita después de varias horas voy a verla y me dice tú tienes cita le digo que si que desde las 11 de la mañana y ya eran las 3 de la tarde para un cambio de aceite me cambiaron una goma que yo no pedí ni vine a eso cuando me entregan el carro me fui y a los días el carro me pone en la pantalla que necesitaba hacerle el cambio de aceite urgente saco otra cita pido hablar con un manager me atendió un señor muy amablemente le explico me dice que tenía que pasárselo a la americana porque ella es la que me había atendido esta señora me llamo en muy mala forma y me dice que si se había hecho el cambio de aceite pero que lo que no se había reseteado el carro está señora la verdad no debería estar en atención al público es una grosera la verdad que mal rato he pasado espero que nunca mas me vuelva a tocar , el problema no es lo que se pueda demorar porque puedo entender que tengan muchos servicios lo que no puedo entender es que vengas con tu razón y con tu derecho a reclamar y te salgan con groserías

Service does not answer phone promptly. They put you on hold forever. Expect to wait half the day just for an oil change.Your expected wait time on the phone and for an oil change is forever.LOL!!.

TBD

Gary (Salesman) and Raymond (Manager) made the buying experience very easy. Charles (Finance) took his time explaining every detail and answering every question. I was on edge about the warranty since I had already gone with Gap and a warranty from my bank. Charles had Raymond and Morgan (Finance Director) come into the office and explain the differences further - and I was convinced. So Charles worked up a special warranty bundle for me. It was a great buying experience. I am a sales manager for a local family owned store, and I have been in high line Auto Sales (Mercedes Benz). The level of service I got was on par with the service we would give at Mercedes. 2022 Toyota Camry (TRD) in Cavalry Blue

Fady and Sean made the experience awesome and painless. Fady remained hopeful and positive the entire time. I really enjoyed my car buying experience!! I love my 2022 Toyota Corolla SE 😃❤

Good service

Had an appointment for 7:20 am it is now 3:22 pm and still do not get to speak to my advisor. I definitely recommend never getting service at this location. It is not the first time we received awful service. The women who answer the phones always say managers and advisor is busy, yet they can not help with anything!

I recommend anyone to please go check them out the sales team there rocks especially my sales guy Bernard he was awesome when I tell you I had no problems getting in and out with no time wasted and he’s going to be straight up with you so to the ones who’s looking for a car I truly recommend AutoNation Toyota Fort Myers

I bought a 2007 Hyundai Tucson from Christina Pagan and couldn't have asked for better service. She is so accommodating. While I was getting financed, she brought the Tucson across the street to get detailed. Auto Nation had new tires on my vehicle, put my license plate on it and even gave me a warranty. Christina was kind enough to drive my car across the street to the Enterprise rental place while I returned the rental car and even had the dealership reimburse me for the $50 it cost me to return to Fort Myers instead of Port Charlotte. She also drove my car back across the street for me so I didn't have to cross the busy traffic and it would be easier to leave from her dealership. I hope, if I ever need another vehicle, Christina is still available for me.

i am so happy for the service Neilym Carrion doing she is professional sale, i have my new car 2022. i recommend .

Needed two tires for my 2021 RAV4. I figured I'd need to rent a car while waiting for my car to be finished, but my service rep Greg said they could get the work done in under 90 minutes. They did. These guys are off the charts awesome.

Tommy Ward, our salesman was great to deal with as were the financial and management folks. We got the car we wanted and the financial arrangements were acceptable. The reason we didn't give this 5 stars is because the process was lengthy because the salesman and the mgr. and finance folks had to conference freqquently in another part of the building. During that wait period we sat in a very cold (air conditioned) open area. It would have been more pleasant if there was a comfortable waiting area where we could have been offered complementary beverages, etc.

I put a deposit down on a car. I received a call five days later saying that the car had not passed inspection so I would not be able to buy the car. It has been a week and my deposit has not been refunded. It feels like they're holding my money hostage, even though it was their decision to not let me buy the car. Xynthia Garcia, John Colon, and Brandon Welch have been incredibly unhelpful. Would not recommend this dealership.

I had a great sales person. Vinny Gonnelly treated me like his own daughter. When my new car came he showed me how to load all the info into the data base and showed me how everything worked. He went above and beyond and made the purchase process easy.

I would recommend AutoNation Fort Myers to a lot of folks out there for the following reasons: 1. Honesty is their best policy. 2. Professional in their line of tasks and very cordial. 3. Charges are reasonable. 4. Clean environment. 5. Service is fast and very professionally done.

Mi primera vez .que los visitava desde que octuve mi carro hace cinco meses.y la verdad que el personal que atiende es super amable.

Thanks Greg for your recent great professional service on my Toyota Camry brakes, etc. My 2005 Camry with !76K miles is driving almost like new again.

Went in for a recall for a software update. Greg was very friendly and helpful. Update had to be downloaded from California which took quite a bit of time, but everything is okay now

I had a wonderful experience at this dealership. They were very personable and understanding. I highly recommend asking for Joe Saint when inquiring about a new car. I would definitely buy another car from this dealership again.

Gary and Sean did an amazing job tonight! I went into the dealership undecided and walked out with my new 2022 Camry nightshade! They took their time even though we got there late and they worked hard to get us a great deal! I definitely recommend them if you’re on the hunt!

Great car buying experience! Went in of Friday, had my trade in appraised & received a quote to purchase a 2022 RAV4. Came back Saturday and bought it! Hank was great with the sale and made my family and I very comfortable with everything! Sean was great at explaining the warranty’s to ensure I got the best for a great deal! Definitely recommend to everyone!

Orlando did a great job 👏 professional

The place is busy. Yet still able to make your visit personable! We ending up leasing a new vehicle- we had the best salesman! The Toyota sold itself, But Barry really walked us through the best options! He was knowledgeable, seasoned and able to get us the best bang for our buck! We walked in to look at used trucks. Came out with a new one, less money than what a used truck was going to cost! In less than 3 hrs we drove a NEW truck home! Great experience!

I had an appointment however not with the young lady who did assist me. Shantel was extremely friendly, professional and welcoming. This was my first service visit and I had no idea about the process. When you see service area I assumed all service was done here. The young man who was outside as not really the right person to greet customers, he was anything it friendly. Happy to have found Shantel and look forward to working with her in the future.

I went there to get some parts at the parts department and everybody was very helpful

Very good service and excellent staff

I listed my car for sale on Facebook marketplace and salesman told me they would give me what I was asking! Told him more than once my asking price! Drove from Cape Coral to fort Myers to get offered 10,000 less than my asking price! Leave people alone! We are all not brain dead! They will take advantage ifthey can! Try another dealership! You have been warned! Went down the street and got 8000 more!

I had a great experience with this dealer. The sales representative I dealt with was very knowledgeable and listened to what I told him I wanted. He wasn’t trying to sell me something I didn’t want. I changed my mind on what I wanted while talking to him and he met my needs. I would definitely recommend this dealership to others. My youngest daughter is shopping for a vehicle and she will use the same dealer and salesman. Autonation Toyota in Fort Myers FL is the best.

I was asked to come see a Camry Hybrid that wasn't even on the lot. Then I got asked to select options for vehicles that would be available soon instead. I was then told there won't be any vehicles available of that model for 3 months. Thanks for wasting my time and having me shuffle around my schedule to make it in for nothing.

My service was great. They told me it would take an hour for my service but it only took 30min. Service tech was very kind.

My boyfriend and I had the most amazing experience at AutoNation Toyota of Fort Myers. We were welcomed at the front desk by a really nice women. We made an appointment with Lisa ahead of time. I don't think I can find the words to describe how amazing Lisa was. She was so honest with us and did not force us into anything. We then had the pleasure of working with Tommy. And he was just as amazing he walked us through all of the financing and gave us the best deal possible. I could not help smiling from ear to ear driving off the lot in my new Volkswagen Atlas. I totally recommend both of them and will never go to anyone else.

Very professional, very personable people in the service department. Was in and out With in about an hour for my scheduled oil change and tire rotation.

Showed up unannounced for a quick repair and Shelly got me out fast with a coupon

Great way to sell your car Paul Columbus was very easy to deal with took the time to answer all our questions made us feel comfortable with the transaction

Everything about AutoNation has been but top notch, from the buying process to now service. The sales person was friendly and knowledgeable and put no pressure on us for anything. He just answered all our questions. Same was true for our first service appointment. It was easy to set the appointment and when we brought our Toyota Highlander Hybrid Platinum for it's 5,000 mile appointment, that also went smooth. They were very busy so it wasn't quick but they had comfortable sitting area with free coffee and other vending machines. I would never buy a new vehicle from any place but AutoNation.

To long a wait time. Only went for routine maintenance. It shouldn't take 2 1/2 hours to accomplish this. Especially when I had a 7:30 am appointment. Oil change, fluid check, and tire rotation. Really?

I have the best service on my car and great costumer service as always

I walked in and was happy initially but once I was looking at cars I was never asked to test drive anything and felt as if I was rushed. Then once I agreed on everything and didn’t even try to haggle down the price even though there is alot of wear and tear and scratches and scuffs I was promised that when I came in the following day the vehicle would be detailed and gassed up. I arrived the following day and completed the paperwork and had to wait over an hr for this process and the vehicle was still being detailed. Once I was told the vehicle was done being detailed and I was ready to go I was told it only had a half a tank of gas even though I was told it would be filled up but it he sales guy didn’t have the gas card to do so and once I got home noticed multiple scuffs and dirt that was never cleaned and had to take it to a place to have it detailed correctly.

Muy contento con la compra mi mi nuevo Toyota c-hr y gracias Neilym Del Rosario Carrión que me explico todo con detalles para alcanzar muy auto muy feliz me sentí con su trato a mi persona

Doug Robinson and Josh Negrette helped me get my new Tacoma with ease and professionalism. Thanks to whole staff , love the truck

The service the way my business was treated nice employees nice environment excellent prices

Shelly Krogmann took care of my service and recall quickly and efficiently. She is very knowledgeable and has been here a very long time.

They are awesome!!!💗

This time I was treated very politely and service performed within expected time frame. Glad i didn’t let my previous experience keep me from returning. Kudo’s to my service rep , Greg Talked me into "throttle body service", which my husband had never hear of. also another $40.00 for advanced fuel system cleaner. Other service centers wash your car. Lastly it claimed it was ready (documented on service form) in one hour and it was actually 2 1/2 h. I will not return

Honestly i received great costumer service and the support of getting my first car . Also getting all the information explained to me of each step of the way . I highly recommend this dealership . Thank you all !

The service is excellent, they don’t hesitate to help you and advice you about the car your driving or the one you want to buy. I like the fact that they don’t waste your time. They go straight to the point. I am very happy with the experience that I had first in leasing a vehicle and later on buying it for a reasonable price. I will go back in the future to buy my next car with them and also I highly recommend this place as the best option to go to buy or lease. Simply! You are the best! And I thank you so much for the outstanding service that I received. I’m looking forward to do business in the future with you again, AutoNation Toyota Fort Myers 💯 plus! Congratulations!!!

Donald provided exceptional service. He was patient and helpful when I asked questions. It was a pleasure dealing with him. Young lady in store couldn’t care less and had no idea where I could get rubber mats for a 2005 Toyota Corolla. “EBay maybe?” was not the response I wanted.

Recomendado 100 %,, excelente servicio , Miguelina una excelente vendedora y todo el personal muy amable y te explica todo con detalle Super súper recomendado

I used to love Toyota, this is my third Toyota but first time going through Toyota them selves and financing something I probably shouldn't afford. My experience with there service department has been good but my experience with Toyota financial services has been a absolute nightmare, I get little to zero help from anybody at Toyota about this. I'm currently just trying to transfer a vehicle from state to state and I can't transfer my title no matter how many times I send a request for them to send my information I'm being thrown through the loops and landing back at the starting point everytime . Needless to say this will be the last Toyota anyone in my family will ever buy. Thank you Toyota for showing us your true colors.

I have been there more than a few times for scheduled maintenance which is covered under my warranty. A schedule maintenance takes minimum 2 some times over 3 hours to complete. if you don't check with the service people after some time, you can count on waiting longer and they make you feel like you are a burden. Yes, I get it, it's busy, that's why we make appointments. What would be the point of making an appointment if they can't keep it?

Work was done in a timely manner and I was very satisfied.

This place is awful. Do not waste your time driving here to sell your vehicle! They will low ball you while complaining about not having enough inventory and there will be car salesmen standing around doing absolutely nothing. Bloated operations run by a fly by night GM! NO THANKS!!!

First, I think most car dealers including this one are not trustworthy as they always seem to find something wrong with your car that costs a lot of money. As a rule, I bring my car elsewhere to trusted mechanics where I get better friendlier service that almost always costs less than what I would pay here. The reason I came here was they offered a free oil change I guess to bring me back which I can say was very nice I have to say. Big car dealers are just too big including this one and I always feel like a number and not a person. Thanks

Everyone I spoke with was friendly and courteous, my scheduled appointment was for 8:00 AM. Was checked in a little before 8:00 AM for an oil change and tire rotation and checked out minutes before 11:00 AM. My service advisor said my appointment would take from 1:45 to 2 hours which seems more than enough time to complete job but almost 3 hours is to long.

Autonation Toyota is the best dealership. Tina and Sean were excellent!! Tina on the sales end and Sean on finances. The managers were also very kind and helpful. Unfortunately I didn’t remember there names. This is the second Toyota Tacoma I’ve bought from Autonation and won’t be the last! Thank you all!

Very nice ride

I went in for the first service on my 2022 Camry, Mr. Sylvester Jennings was my service advisor. He was polite ,professional and kept me updated on the repairs as they were being done on my vehicle. The technician found a nail in one of the tires, I was immediately called and made aware. It was replaced and I was on my way out in a short time. It was a great feeling to know that my safety was a priority. Thank you Sylvester for your professionalism.

Great service! My car was finished in a fraction of the time I expected. Everyone is so friendly and they don't confuse you with too much technical talk!

Bought my Tacoma new there when it was Ft. Myers Toyota. It came with a lifetime warranty on the engine and drivetrain. Always had my service done there, dozens of times,to insure the warranty would remain intact, even though I knew I was paying premium prices and having questionable procedures done. Was concerned about my warranty when AutoNation took over, but they honored it when the water pump needed to be replaced. Recently I was in for service and was told that a seal was “pissing oil” which I found strange since my driveway is spotless. I was also told at that time that the original warranty would no longer be honored. Took it to my neighborhood Mom and Pop shop who confirmed that there was NO oil leak. That straw broke this camels back. That type of dishonesty is intolerable. Looks like I’ll be buying my new Tundra somewhere else.

The car was maintained and bought up to service specs as recommended by the manufacture. All is good so far. Lots of people there, was able to leave in time to make my appointment. The Wi-Fi was great while I waited the 2 hours. Nothing else was found wrong. I am happy about that. Going back in December for my 6 months checkup, rotate tires and oil change.

great service and care. The team was friendly and informative :)

Thanks to all staff of AutoNation Toyota Fort Myers for a great services last Saturday morning ,special thanks to Orlando Quinones for your attention y professional advisor services .

The staff especially Dennis was very helpful and we are glad to have found a Toyota dealership to service my daughter’s car when she is in the Ft Meyers area

The people are friendly, however expect to get nicked and dime. The service is slow and the manner on how the paperwork is done is even slower.

I want to thank Autonation for providing over and beyond service to me. I brought my car in for servicing. They as always do a great job with the car. The staff make themselves available to me and are just really decent people. Thank you Autonation Fort Myers.

My regular guy in the Service Department was out that day so I got someone else who also turned out to be wonderful and cuz I'm elderly he explained everything fully so that I totally understood. When driving home afterwards (14 miles) my car was so well done that I felt like I was on a boat in calm water or like I was on a moving cloud. I LOVE THIS PLACE AND THE WAY THEY SO CARE ABOUT YOU. Thank you Autonation Toyota!!

Went in to have my oil changed. The oil change was conducted as normal. They said they inspected my brakes, but either my brakes are repairing themselves or a brake inspection wasn’t done. My brakes are rated as having a higher life as of yesterday then they were 15,000 miles ago, which doesn’t make any sense. I keep my service records in case there are issues. On top of that the service department couldn’t take 2 seconds to remove a clump of grass that was hanging on the under carriage of the car. They also forgot to put a sticker for the mileage in the vehicle to indicate when I should return. It was storming heavily, so when they parked my car and I went to get in it, it had to get back out in the rain and go back into the service department to ask when my next appointment should be because there was no sticker. Typically the service here is better, but yesterday was more than subpar.

I purchased a 2022 Tacoma and am very pleased with my truck. Kayman Singh was my salesman and he is very customer oriented. I could not ask for a better person to serve me in this purchase. Thank you Auto Nation and Kayman. Barry Womack.

requested if service could be done in 2 hours, service applied

Pleasantly greeted and Michael Pino, a customer care specialist was very professional and explained in detail what my car needed and kept me informed thru the process. All work was performed and he informed me also that I needed front brakes, which were also done on this visit instead of me having to return to have them done at another time. I would recommend this establishment.

proces was smooth and easy thanks to Bernard Edward's and Carlos and Brandon I really appreciate you guys

super fulfilled, they delivered the car to me on the promised date without any extra price

I like the dealership but hate the wait time. The people in the front were courteous but could do a better job of keeping customers updated on the progress of their service. Although I had an appointment I waited over 3 hours 🙄 while they perform an Oil Change. Felt like torture. Best to have someone pick you up while they service your vehicle.

Overall my experience was pleasant. The staff was very friendly, patient, understanding, and knowledgeable. The vehicle is as it was advertised, no hidden “surprises“.

This dealership appears to be continuing to recover from its extreme difficulties in service dept. operations that it experienced during the bulk of the pandemic-related staffing shortages, consequently cars are being taken at both the automobile and truck service counters and the wait due to large numbers of customers trying to catch up on delayed servicing was a *bit* longer than it was pre-pandemic - my pre-scheduled oil change and multi-point inspection (resulting in no further services being needed) was completed about 2.75 hours from the time it was scheduled for. And this dealership is no longer including a free basic car wash with scheduled maintenance visits. Beyond that service seemed good, the customer area was clean and staff seemed generally cheerful. It was good to see the place back in operation again.

Have an appointment this morning 31 May 2022 for an oil change at 11am. My wife is on time and it is now going on 4pm and She’s still there. Advisor just said a little bit longer. What kind of place makes an appointment and then treats you as a drop off! Extremely poor service section. 5 hours for a oil change!

Orlando took me in quick and took care of the problem. Steve

They need to bring back free car wash and vacuum. Hire someone! Otherwise, service is quite efficient and good.

Muy buena atencion y revision del carro, pero les hago un señalamiento: Al motor le faltaba 1/2 cuarto de oil y no lo rellenaron, lo tuve que hacer yo en otro taller

Great service!

I brought my car in for routine maintenance. I had a 10 am appointment and there were about a half dozen cars ahead of me so I thought it would be a long wait. But at about 10:10 Darius came out and brought me into rhe service center and went over what they were going to do. He said it would be about 90 minutes. The waiting area was crowded but there were plenty of seats and decent coffee and a vending machine. I waited a little over an hour and a half and my car was done. Everyone was polite and professional. A good experience overall. And because Toyota gives you free maintenance on a leased vehicle for the length of the lease I didn't pay a dime. 😃

I bought my Toyota Highlander from Auto Nation, previously owned, and have never looked back. The service is spectacular, a service rep is assigned to each customer and the stay with you. I have tremendous respect for my service rep and she has never steered me wrong: Consistently communicates, always checks price, ensures I am happy and the car has been properly prepared or maintained. This is a very impressive company and the Fort Myers location, along with my service rep Brizzy, are fabulous.

worst car buying expierence ever! The person who handled thr business portion was fired shortly after i purchased my car. So every single thing he did was screwed up. My warranty was never put in, registration took 2 and a half months to transfer a tag (2 weeks of which they told me it was transfered and it wasnt so i was riding around basically with a tag that didnt belong to my vehicle.), title was never finished so i couldnt secure a new warranty through my finacial institue (issue has still not been resolved almost 3 months later). i get there are bad employees, I am a business owner, but since then no effort at all has beenade to resolve all the issues this bad employee caused. ive made over 20 phone calls and gone in 4 times to try and get issues resolved with no luck. My entire family has always shopped for vehicles with suto nation, that is over now.

I thank you for your kind response and only .I would like you to put attention on your future spanish speaking customers improve the attention of your maneger resperto to this .thanks

Overall a great experience. I started at Honda and they were a dumpster fire. Over 45 min for them just to find a car to look at so I left and went to Toyota. Sales rep Tom was fantastic getting me everything I needed. Finance rep Richard was aggressive and short but we eventually got a deal worked out that I was happy with. Several dealer upcharges such as $299 tint, $279 floor mats were on invioce and were not even in the car... Additional charges for items I didnt want were "already on the car" such as $699 service plan and more. It a total of took 4+ hours negotiating back and forth to finally get everything sorted. Tom was amazing and did everything he could to keep me happy and eventually make the sale. I love my new Toyota!!

Good courteous service. No badgering for unwanted products.

Dustin renewed my faith in car dealerships. Awesome place to do business.

I took my car in for service today. I got everything done so it was extremely expensive but was okay because I just wanted my car serviced. When I got home I noticed there was spots on the front hood that were not there when I initially took my car this morning. It looks like somebody spilled an entire cup of soda and didn’t even bother to try to wipe it. I received my car disgustingly dirty. Extremely disappointed. For the amount of money I paid I would have gotten my car detailed a couple times over. Absolutely never going back to this place for anything.

Good day to all, just had to leave a note of appreciation for the experience I had at the AutoNation here in Ft. Myers. From start to finish the process was by far the best car buying experience I have ever been apart of. Inquired about a vehicle online, I was contacted by the Internet sales manager, Jose, who informed me that the vehicle was in stock and invited me to come in for a test drive. At the dealership we inspected the vehicle, we noticed the price was exactly the same as online which made us feel like they were being honest and upfront. Next we went inside crunched some numbers with finance manger Dante, who also was upfront and honest about what we needed to make the deal work. We needed to take a day to review the numbers so we shook hands and told them we would think about it. The following day we contacted Jose to see if the vehicle was still available and he said yes and told us to come on in. To our surprise when we arrived, Jose had parked the vehicle upfront, washed, cleaned and full of gas😁 Went inside next, we had all our paperwork they requested. Lastly, we met with the awesome Ms. Jazmyn, who helped us review and finalize all the vehicle docs. AutoNation of Ft. Myers is truly an example of how "teamwork makes the dream work". Thank you all for making this experience a great one👏🏽😎

work was performed on time and there were no issues. service person was knowledgeable & courteous.

Really happy with the purchase of 2022 RAV4. Not only they had it available in a relatively short time, but the price was fair and acceptable. The whole buying experience was a pleasant one, and the icing on the cake was an offer to have the deal financed by Toyota Finance at a very low apr.

Great Service and Pricing. Sylvester is the best.

Flying the American flag at full-mast 3 days after the Uvalde elementary shooting. Complete and utter disrespect. They are no exception to the shame that our nation must currently experience.

Gracias por venderme mi nuevo Corolla 2022, ellos lo hicieron rápido, porque llegue a ultimo momento estaban a punto de cerrar, ya que mi carro se daño y necesitaba con urgencia adquirir otro, ellos lo hicieron posible, muchas gracias a la chica que me atendió “Naylim” ella fue de mucha ayuda y fue muy amable.

That was the best car dealership I have ever been too!!! They were not pushing us at all. Plan to go get another suv from them .

la EXCELENCIA, la mejor marca en calidad de servicios, mantenimiento, vehículos entre otros productos y sobre todo el personal de mantenimiento, me siento muy satisfecho por la experiencia en la atención y respuesta inmediata. Felicidades a Toyota Fort Myers por tener un gran equipo de personas con la calidad de la Señorita Maria Hernández por su excelente servicios y atención.

Service was great. No problems. Fast and efficient.

Made an appointment for 8:05am. Was called up to go over services 10min later. Told oil change wasn’t needed but tire rotation and change of fluids. I requested for the tire change and brake fluid change. Waited over 4 hours for this to be completed until I finally asked is everything ok. Service member stated she would go check and comes back apologizing asking if I would like to go to the mall . Stated mechanic still had 45min left. 5 hours for tire rotation and brake fluid change is unacceptable

I brought my car back for routine service because of an offer received by phone for free service. I was thinking of changing to a local mechanic, as service is expensive at the dealership. I waited 2.5 hours, even with an appointment, most of it outdoors since people were not masked and I am covid concerned. They once washed your car, and said they would on the phone, but said the equipment is down still, so did not. Happy to have this done gratis, but not sure I will continue when I pay full fare.

They work with you and what you need

The automated telephone system is totally useless to those who do not possess or use computers. It is totally unresponsive in an emergency automobile problem. Maybe if someone there tries using it themselves it will lead to a system where one can at least reach someone's ear. As it is now, it just says someone will respond in "less than a minute" which is pure BS--yesterday I waited more than 10 minutes before I hung up in distress.

beware. they do not ever check battery fluid levels lol

Had a scheduled service appointment this past Saturday. The repair was going to be a few hours. The consultant took me right in, went over what needed to be done. She texted me to let me know it was ready to be picked up. Returned to the dealership, car was ready, all work was done. Very smooth and professional.🙂

I would highly recommend Alex Gomez he was very nice and helpful and patient in finding a car he listened to what I was looking for and found me a car and I would highly recommend auto nation in fort Myers thank you for everything

Unfortunately cant recommend the service station for your car repair needs. Was quoted an estimate over the phone $230.00 for a new Key FOB. Final Bill inc taxes $357.00. Honesty is the most important thing to me when it comes to a car dealership. And this place failed!

Megan was the absolute BEST! she was so personable and funny. She made my hour wait at Toyota so smooth. She was informative of my service about the benefits and how to treat my car. I hope when I come back for my routine check up, I get to work with her again!

AutoNation handled service on my RAV4 professionally, with courtesy, and did all the work quickly and efficiently. Buy your cars from them. Get your cars serviced there. They are awesome.

Alexxandria was fantastic to work with throughout the buying process of our TRD Off-Road 4Runner. Thank you!

lack of communication, was told to call general manager for something and have either 1. left a voicemail 2. left a voicemail for the person covering them while they're not in the building 3. told they left for the day and 4. told they're on vacation (which all 4 happened on the same day). still have yet to receive my title to properly register my car (over a month). Was never told about my front bumper being cracked

Buying a new car is an exhausting experience but at AutoNation Toyota they made it simple. Simple math, simply a great product, Simply a friendly experience. I thought it would take 12 weeks to order a RAV4 Hybrid in a color I wanted but they found one in a couple weeks. Thanks AutoNation Toyota!

The service gentleman Greg was very professional and very kind!

Excellent service!!! Friendly

The dealership is a great place to purchase a new vehicle. Brian our salesman was the most low pressure sales person. He went out of his way to show us the vehicle and test drive one. The sales manager was just a pleasure as well I would recommend them all the time. Keep up the good work

Not a good experience car had major problem with it and the vehicle it's being returned. Bernard was helpful as much as possible. First car

Roberta Billing is always helpful, kind, and professional. I bought my last car from her and she always followed up and checked in with me to make sure everything was doing OK with my car. I just traded that car in and again she was very helpful, friendly, and professional. She is easy to work with and explains things so that I understand. No matter how busy she is, she makes me feel heard and important.

The wait is way, too long, but the service was great! Daniel is a kind man.

Muy buen servicio lo recomiendo bastante

Nice and friendly dealership 👌

Nice, friendly, great communication from the service center :) had the pleasure of working with Donald and his awesome.

Great salesman & office manager! Service is a bottleneck though! They should consider a quick lane for oil changes & tire rotations! 😎

This place has the worst auto service department I have ever used. They are always understaffed. A simple oil and filter change takes 2+ hours, even with an appointment. This has happened multiple times, with both early morning and afternoon appointments. Liz Detwiler has a big sign up by the coffee station claiming that customers are their #1 priority. Really? Then hire some staff or stop overbooking appointments. Liz, please fly out to Mel Rapton Honda in Sacramento, California and see how an excellent auto service department is run.

Great dealership to work with. Easy car purchase, no misleading nonsense... just straight forward and reasonable. Service dept. likewise very good. Travel from Punta Gorda to use this dealership!

Internet purchase with FAIR deals

It was the end of a long day of car shopping and after the last stop we had enough. Time to head home. While driving down the road there was something stopping all the traffic. While sitting there we were in grimy of Auto nation toyota. I asked my wife if she wanted to drive through. She said yes and that began the best experience we've ever had buying a car. Tommy was a hassle free guy with the answers to every question we had. A nice test drive and then when we were done he gave us his card and asked us to call him if we had any questions. Mind you he already knew we weren't interested in going inside just wanted to get home. We weren't in a position we needed a car but it was an option if the right one came along. I called the next morning and asked him to clean it up and e were taking it. Everything was ready when we got there and even it being a Sunday we were in and out . Tommy and Marc were great and better than that my wife is so happy with her new 4runner. She never had liked going to a dealership but I'll tell you what, the courtesy and respect of the staff understanding you and your needs goes a long way. We will certainty go back and would recommend this dealership to everyone. Job well done team auto nation Toyota!!

Excellent service and within stated time.

I first spoke with Nick and made a second visit to put a deposit on a Camry Hybrid. Nick was unavailable and Wolfgang stepped in to help me. Long story short, my first choice of vehicle, a new Prius, had just come on the lot. I had decided on the Camry because the lead time for Priuses was into next year. I was just lucky that day, and Nick and Wolfgang worked together to get me on the road that day with a new car. I’m really pleased with the 56 mpg I’m getting!

Not only did they keep my car for almost two weeks for tire replacement, they did not stay in contact and were difficult to get in touch with. They charged me about the cost of my entire car for three tires! It was covered by my insurance, but because it was so much, I had to pay out of my own pocket too! No notification from them at all, just 3 tires for a 2006 and they charged $740.00!! I told my insurance company that if I had a say, I would take them OUT of my network.

went there, cause van was steering left , diagnostic wheel alignment paid full price , took almost 5 hour waiting without appt, steering still steering to left as me to come back again for have a look, diagnostic bushes are bad need to replace in order to wheel to align, estimate cost $1400 , i ask will they refund the alignment money since it was wrong diagnose , refuse to refund money , bad customer service , what is the guarantee after paying for bushes if the problem didn't solve , they will definitely ask for more money for different cause, if there is any .BAD EXPERIENCE WITH THIS DEALER, all in record with them, how can they expect good rating from me , total time spend there 9 hours , wasted

I have been going to Toyota Fort Myers to service my Toyota Highlander for 13 years. They are the best. Five Stars to Brizy. She is the best Customer Care Specialist!!! Thank you Toyota Fort Myers.

Great experience buying our Lexus RX 330, Peter was very helpful and made the deal quick and easy.

Everyone there treats you with respect which is the way it should be! Nick is a great guy!

Always great service from Dan Dixon!

I went into the Service Center at 7am for an oil change. I told them I needed one rear brake light bulb replaced also. After 2 hours the service person came out and asked if I wanted the brake light fixed. I ended up being there 3 hours! Totally not acceptable. I will not be going back.

I went to AN for my cars 2nd oil change/check up. The 1st two are complimentary with purchase of the $34,000 car…Aside from the actual oil change, Whether or not they did everything they say they did is up for debate. Fluid check/fill all “good”? Not windshield wiper fluid… was half full when I arrived and when I departed. I can’t speak for the others. Tire rotation??? No Comment since I can’t say for sure. Also, I had a question about the $150 (or $250 I don’t remember)floor mats that are under warranty Unfortunately I forgot to ask up front so I asked at the end. The gentleman took pictures and said he would call me. That was Monday today is Wednesday… I’ll give him until Friday then I’ll follow up with a call. Staff were very friendly. Considering how busy they were,the car came out and finished fast. The wait was less then an hour! SPECIAL HATS OFF to the folks checking you in upon arrival!!! I’m not sure how they do it but they keep that line organized in order of arrival and appointment time. They got it down to a science and I am in awe of them! That’s all I got! JH

Went there for a routine oil change and did not leave for 5 1/2 hours. They only did not contact me correctly but they couldn’t find the tire key, which should be in the glove compartment since they used it last. Very bad with communicating and don’t care about their customers. I didn’t even get a sorry. Will never get a car from their place and will no longer go for the free oil changes, I’d rather pay $50 to go somewhere else with better service.

Service was not completed in the time frame I was told nor was I informed that there would be a delay. (45 min) When I found the agent and inquired, I was told 2 mechanics walked out mid shift. Had I been told of the delay, I would have given them a slightly higher rating.

Dont know what to say the salesperson Alexia was just terrific knowledgeable, to the point and super helpful. No back and forth with the sales manager.The whole sales department and any person I talked to more than helpful from the receptionist to sales to finance all did their job well. Got me the best interest rate got me to a comfortable payment that was good for me. But the best thing about it was the time factor from the time I walked in checked the car out made the deal and got the car detailed and fueled up less than three hours. Thought thats record breaking time. Thank You Autonation a very pleasant experience

Toyota Fort Myers made finding the exact truck I wanted super easy! Salesperson Tina went above and beyond to find the color, interior, and even surprised me with a XP predator Tacoma that was available. The overall process was quick and painless and I got my dream truck thank you Tina and AutoNation Toyota Fort Myers

I have to tell you auto nation did me right. I’ve been looking for a small size Toyota truck to pull my tear drop camper. My girlfriend and I went there one Saturday to look around mr. Miller showed us a few trucks he thought would be nice. And then he said he had a 2012 Toyota v6 prerunner double cab. It was in the body shop and I said can you show it to us. Low and behold we bought the truck and the service was absolutely fantastic. Automation was a wonderful experience. I would definitely recommend looking around for a new or used car at automation.

Difficult to figure out what you are actually paying and how they added a extended warranty on a 3 year lease , who would need that, best to ask for finance to do a line by line accounting not just a click and sign which he did .

I would not recommend taking your car there for a good detail. I took my 2015 Toyota Highlander in for a “presidential detail” that costs a little over $300 with tax. This job took them 24 hrs and I went home with i rental from enterprise that I also had to pay for. This is supposed to be the “top notch” detail Im guessing but I am extremely unhappy with the job to say the least 👎 there were still food in between the seats, and on the floor , dirt in my cup holders and still dried milk splatters on my doors and my all of my seats from my kids throwing there bottles in my car . I complained to the service advisor Gillian who was kind enough to tell one of her guys to wipe off the milk splatters which is all I noticed at the time I was picking up my car. Gillian did her job. But whoever did the detail on my car did NOT! When I got home and my husband took a good look at the “president detail” they did on my car and he was LIVID ! I called in and spoke to Tom the service manager and he was fast at trying finding a solution and asked me to bring it back in to get the job re-done. It wouldn’t be that big of a deal if I didn’t Live almost 45 min away with all the traffic in swfl. I’m trying not to over react here but I can’t help but feel kind of played out of my time and money…Honestly , Does this look “Presidential” to you ?

Service capability, honesty, I dropped my vehicle off, send an email, service man replies when my car is complete lets me know what my cost is and whether or not any additional services need to be done. Exquisite service

Lisa was great she is very down to earth and was very helpful. The experience was good the finance team Dante was very good and showed me everything right up front no weird fees or anything. Total time to walk out the door was 3hrs probably the fastest I have ever bought a car. The pricing is far and I love my new Toyota.

I had a great experience yesterday. I arrived early for an oil change that was on special. I met my service rep, Gillian, who was training a new service rep. Both were very pleasurable and friendly. Though my car took a little longer than anyone thought, their demeanor made up the difference. Thanks for an amazing experience!

They are amazing and Lisa rocks it

While visiting my in-laws we stopped by early for an oil change since we had a gap in the vacation activities. Service advisor was nice enough and it was getting busy early, I was there at 6:45. I waited an hour and 40 mins approx. for an oil change and tire rotation on our 2020 Highlander. I was shocked when the bill was $128. This was way more than my dealer in Georgia would normally charge me. I mentioned it and the advisor just grinned and said it would be waiting in the lot. I won’t be back even though we have purchased from the dealer before and it’s fairly close to my in-laws. I’ll take my Toyota to Lexus if I need service in the future while visiting.

The salesman was awesome, very nice and professional. The financing department was also great and listened to all my needs. I got my first truck there and I’m very happy with it. I would recommend to anyone looking for a new or used Toyota

My second Toyota and it’s a great dealership! Service outstanding.

genuine concern. covers all the areas of mechanics of the vehicle in preparation for a trip.

it took me 8 hours to get a 2 hour recall done

I felt like I was at a used car place . They shoved me around from person to person. Put lines through my contract (because I ordered ) charged over my dealer fee. Tried to charge me for things I paid for in my package . Did not give me my deposit had to call corporate. If I didn’t love the car I would of walked .

William Wheeler was my salesman and he was absolutely awesome. He worked with me to make sure I got the vehicle that I wanted and the financing that worked for me. Great Experience !

Thank you AutoNation Toyota- Fort Myers. My experience was positive. Customer Care Specialist Maria Hernandez is very professional and helpful. During the repairs a small damage was done to my 4Runner. The manager assured me that they will schedule an appointment to address the issue and fix it. Thank you. I am waiting for this appointment.

I have been a customer of AutoNation Toyota for years for maintenance on three Camry sedans. Using covid-19 as an excuse the drop off and pickup service was discontinued. Two years later you either rent a vehicle or wait. Service used to be very efficient. Often I was in by 7:30 out by 8:30 for an oil change. The vehicle was also run through a car wash. Now there is no car wash. Must be a covid-19 problem. The bagels were never the best, but you can guess -- no bagels and cream cheese. Covid-19 has really taken a toll on the services at AutoNation Toyota.

First, the Service Dept breaks my wheel cover when rotating my tires, and puts a zip tie on it and doesn't let me know it occurred. Then, when going back into dealership for a scheduled appt to have a new wheel cover installed, I am told it would have to be ordered and lied to about them attempting to reach me in advance to let me know. Supposedly, the phone rang and rang. I have an answering machine on that line which always works. So, they are now going to contact me when the part arrives. That was 2 months ago, and I've still not heard back. I've called 3 times and left messages to call me, but have heard nothing. I would never recommend this Service Dept to anyone. Very poor service from an irresponsible dealership.

Had a great experience with fanny! I felt like the process was very easy. I love my new car!

I was having problems with my 2021 Toyota, I expressed my dissatisfaction with the Service Manager and Sales Manager and Toyota swapped me out with a new 2022 Toyota. The Sales Manager and his team provided GREAT customers service and problem resolution. I’m a very happy Toyota customer!

Took vehicle in for maintenance which was supposed to be free. I have Toyota care & the Platinum Plan. I was told that because I didn't bring vehicle in before 1 yr anniversary I had to pay for the rotation & alignment. I had to wait 2 months to get in to service. We also had to wait for 3 hrs for oil change & tire rotation. I do not think their service plans should be purchased as they are a rip off. Extremely poo customer service.

My daughter and I had the most amazing experience when we visited the dealership last week to purchase a new Rav 4 Hybrid for her. We spoke with sales manager Kurt Church, weeks preceding our visit, and left a deposit on an incoming unit. Upon our arrival at the dealership Steve Reeves the GSM greeted us as if we were old friends and completed the paperwork for our purchase. My previous experience as a GSM and sales manger for several dealerships over a 25 yr career had me prepared for the negotiations I knew were coming. To my surprise none were needed! We paid a fair price for the vehicle, no surprise add ons, no market area adjustment fees and they did not try to steal her trade by offering her less than the actual value. Kudos to Steve and Kurt and the rest of the AutoNation family for providing an honest, transparent and awesome experience. You will be highly recommended to all our family and friends. Bill K.

They have been so helpful to me and my family for over 20 years.

We're down in Ft Myers during the winter and our Highlander Hybrid always needs its recommended service - the facility is ALWAYS crowded but seems to be very efficient in getting me in - and getting me back out again. The service dept even took time to set my NEW phone up ( bluetooth to the car ) as it didn't work when I was following along in the owners manual. I would recommend this dealership !!

Always prompt courteous service. Never had a problem with any visit

I had a problem with my last oil change. They made an appointment right away and corrected the problem at no cost to me Thank you Auto Nation

The technician will help you untill they work for you to find a solution . Thank you Kim Shouse

Staff were polite and reassured me. I left knowing my car was safe to drive. I did not have appointment but they treated me well and saw my care as soon as they could. Thanks

The Customer Care Specialists (mine was Michael Pino) are knowledgeable, professional and honest when discussing the services recommended.

Just came in to get a recall and an oil change/tire rotation. Was finished in about two hours and is such an easy process because everyone knows what they are doing. Definitely better priced than their competitors. See you in 6 months !

Terrible customer service. Once you buy the car they no longer care about you. They told me they were cancelling the warranties on me trade in. Then after 4 weeks and still nothing I reached out and they told me I have to do it and they would get me a copy of the odometer reading. 4 weeks later and I’m still waiting on that copy. Told me “someone might get back to me” when I call. Absolutely terrible. Buy elsewhere!!!

My Salesman Joshua Retamar was extremely knowledgeable & honest with helping me choose the right vehicle. I highly recommend him to anyone looking to purchase a car. I have been in the customer service business myself for 33 years & It probably means more to me than most on how I want to be treated when purchasing such a big ticket item. My car is very important to me as it’s my office on wheels. This is my 3rd Toyota As I was sold on my very 1st purchase. I had the opportunity to drive many cars as my parents had a used car business & Toyota was always on the top of my list. Call Joshua Retamar & he will help you make the right choice! He’s a 10!!!! Laurie Cianci a proud Toyota owner x 3!

I had been searching for a truck/car for about a week with little success. I looked at dealer inventories and search platforms with mostly frustrating results and very poor communications. AutoNation 's ad seemed attractive, so my wife and I called and then went there one afternoon not really intending to make a purchase. A salesman (Peter) discussed what I liked, disliked and things that I was unaware of. Long story short, three hours later, after test drive and check writing I had a paid-for Tacoma. Good choice.

awesome sales team they go above and beyond to get you into a vehicle ☺️

Good Customer service thank yall for everything that yall do for us GOD Bless 🙏

I'm loving my new Toyota Camry! Our salesman Nick was very helpful, knowledgeable and not at all pushy. He really seemed to care about getting me in a vehicle that I would love. The finance guy Keith obviously knows his business. He was thorough, understood our needs and explained our options perfectly. Both of them went above and beyond to make sure we would become lifelong customers and they succeeded!

I love having my Toyota Rav4 serviced at Autonation. Service is reliable and thorough. Shelley Krogman, service advisor, is very knowledgeable about the ins and outs of my vehicle.

Great service! My battery needed replacement and they discovered that it was still under warranty so my total bill was lower than I expected.

The team at Autonation Toyota Fort Myers did a great job selling us a new Toyota Tacoma. Michael and Morgan where great! Thanks

My second attempt at using their service department was as bad as the first. This place lacks integrity and provides poor customer service. I asked to speak to Tom the service manager and was told he had an emergency, I had just seen him in the floor. I was told “we double book to make up the business because we are short staffed,” I said customers should be told that at time of appointment. I was told a third party makes appointments, a lie, I made my appt directly with the advisor’s direct line I had in my phone, she forgot to log my appt. When I called to confirm they said I had no appt! They put me again then when I got there I wasn’t on the list. I waited 2 and a half hours for a simple scheduled maintenance oil change which should take no more then 45 minutes. What a disappointment. I will never recommend or use your dealership again. You’ll do not represent what Toyota stands for quality and excellence.

Incredible service! No hassle whatsoever, I had the pleasure of working with William wheeler and he made the process so easy. I was in and out. Drove 3 hours here because I knew they were going to take care of me and I loved that they didn’t play any games and did not charge me anything over MSRP like other dealerships are doing. I would recommend this to everyone that asks me where to buy a car. Thank you guys for my RAV4 XSE. I love it.

Each time I take my Tacoma in for service , the procedure to have it serviced is different. Today I took it in , with an appointment , and was told it would be at least 4 hours. I have purchased several cars from there but no more. Why so long with an appointment?

While down, working remote, they fit me in same day for service. This location is extremely busy and completed the service within the timeframe provided. Highly recommend.

I showed up for scheduled oil change at my appointment time and was told it would be three hours because they were busy and staff shortages. My opinion is if your that short staffed quit over scheduling. I asked for my keys back and complained but they didn’t seem to care and I left. Customer service is important and if they would have been more compassionate it would have made a difference. I’ll take my service elsewhere and when I buy my new Toyota it won’t be at this dealership.

I had the good fortune to have Tina Marie Catrucco as my salesperson as I explored SUV choices from Toyota. She went above and beyond to help me understand the myriad of choices. She was a primary reason I elected to purchase a new Highlander from Autonation Fort Myers. Her communication skills, friendliness, and attention to detail were exceptional. She is the best new car salesperson I have dealt with….thank you Tina Marie!!

Only my second oil change on my new car, supposed to be complimentary, and was never told otherwise by rep. After 3.5 hrs was then charged $128.01 for oil change/rotation. Showed a coupon and rep refused to accept it. Will not return for service there.

Yesterday I went to auto nation to have the locking lug nuts replaced on my 2019 Camry . The parts Person had recommended that I make an appointment to speed things up so I did not have to wait too long. I got there and received amazing customer service from Michele, my service adviser and the young woman in parts. I did have to wait almost 90 min for the work to be done, but Michele kept me updated and kept checking on things. I was very pleased with my interaction with both areas. Thank you so much!

Lisa did a great job! The vehicle was ready and all concerns were answered!

I had a oil change appt at 9. When I checked in at 9, I was told that it would be 2 hours. At 11:30, I asked the service advisor the status of my car, he said he would check on it. At 11:45 he said it had not yet gone in yet and it was going to be another hour and half. I asked to see the service manger. At 11:55, I was told it was the next on the list. I drove out at 12:30…..Nothing more to be said.

Very thorough and always polite

they pay attention to all customers and try go fix it.

Xynthia is a wonderful sales representative she was very attentive and helped me with everything I asked her, she had time for me! The price is great and the vehicle had all the Carfax information I could look up the history which was great to have some piece of mind! The dealership offers 5 days or 250 miles return if you don’t like the vehicle no questions asked! Also they have 90 days 4000 miles limited warranty as well that you get for more piece of mind! They fill up the vehicle, detail it for you before you drive it away, the service is outstanding!! Last but not least I did read further their logo on the license bracket says Drive Pink which is so huge to me they help for Breast cancer research and treatment nationwide!!

Not good Despite having an appt the car was there for 5 hours. Felt rushed. They didn't change the sticker for oil change to indicate the new mileage and the next scheduled oil change. I have an elite maintenance plan that covers manufacturer recommended items and they tried to charge me for the cabin air filter despite being mentioned in owners manual. I received an email from autonation for 1 dollar windshield wiper and they still charged me 57 dollars for them. They didn't honor their own offer. Shady business practices to say the least. It is not a good dealership. I had multiple bad experiences since moving down here 2 years ago It makes me wonder if my next car should be another toyota

Always knowledgeable and nice! Never pressured to do services I don’t want but always have good recommendations!sometimes it’s a little expensive or have to wait a little longer than expected, but genuine parts/service from genuine folks, what else could you ask for!

They have lost one of my keys on the 24th of December, they haven't contacted me. The way they can improve is to fix there mistakes, not just ignore them.

Fast and friendly service

I visited the dealership recently for a simple (non-mechanical) repair. The brackets securing a fog light were damaged and needed to be replaced. The part(s) were expensive enough BUT I was billed for 90 minutes of labor = $250!!! After the work was repaired, my vehicle sat on the lot outside the waiting room windows for nearly 30 minutes before I was called to pay for the work… My question: How long did my vehicle sit in the service bay while NO work was being performed ??? I find it difficult to believe this simple repair required 90 minutes of a mechanic’s billable time, unless the mechanic is incompetent. This charge is OUTRAGEOUS!!!

Another home run for the Autonation Toyota Fort Myers team. This is our second 4runner from these great people and even though we live 2 hours away and pass a dozen Toyota dealers on the way there we wouldn’t have it any other way. Stephen Reeves the GSM and Lisa helped us with our first one. When I saw this Limerush online I reached out to Stephen and he hooked us up again, gave us a price 12000 less than what some other dealers are asking on TRD pros. He got everything taken care of for us before we arrived so when we got there we met with Morgan the finance director and signed and were on our way, no long waits no back and fourth. Can’t say enough good things about these people and will be back for our 3rd, 4th, and 5th Toyotas in the upcoming years.

My car dash had symbol to tell me that I just needed air in the tires and the salesman was kind enough to check it out for me and get the correct amount in each tire.

I purchased a 2022 Highlander and had a great experience overall. My salesman Kris Tempken was exceptional. I highly recommend. Other dealerships were charging up to $15 k over retail. This dealership was upstanding and charged the restaurant price. Happy with my purchase.

My service rep was top notch.

wonderful, polite and friendly service. facilities are very clean

I have my 2015 Toyota Corolla since I bought it new at AutoNation. Dan Dixon has been my service advisor since I purchased the car. I have been happy every single time I bring the car in for maintenance. Dan communicates well and totally explains the repairs to my car. With such good service like this, I lean towards purchasing another car from AutoNation of Fort Myers. You only purchase the car once but you have service for years and years. And that's what really matters. Thank you

My wife and l , have been searching for the vehicle that we purchased for a very long time. We went to many Toyota Dealerships. Due to the shortages in this country. Each time that we would attempt to make a deal. They would under cut a decent price for our used vehicle. Or the new gimmick is Price adjustment. AutoNation treated us extremely fair. would recommend highly.

Sales was a very painless process. They worked to make the sale and did a great job. The detail dept can use a little more training. Found French fries and a lot of debris all through the interior along with stickers stuck in the cargo area.

We were ready to purchase today…waited 3 hours for them to complete an appraisal on our 2 cars for trade in only for them to come back with the exact same dollar amount to the penny of what our loan payoff was (a number we gave them 3 hours prior). We know quite well that the cars have much more equity (at least $10,000). They just hoped we weren’t educated and we would fall prey to the scam. Leaving with SUCH a bad taste in my mouth. Would NEVER go back again.

The waiting area was a huge disappointment. The coffee machine was not working. The WIFI was not working. One of the TV's didn't work. When I tried to book the appt. from the email, there was no record of my cell phone (or my wife's). The on board screen was not reset properly following the oil change.

had a 12:30 appointment arrived at noon at 2:30 was told there were still 5 cars ahead of me so i left why bother taking appointments

Horrible - avoid service here at all costs - complete waste of time - with an appointment for an oil change I am here waiting now for three hours - I have been coming to this location for 25 years, it has crashed down to horrible service - this is the last time I come here.

It took my Prious V 2015 for an evaluation because a hybrid malfunction notice appear in the screen. I only wanted the codes to now were the problem was coming from. They just weren’t helpful at all the, codes needed were never given they want to sell a new battery even if it’s not the real problem.

I arrived on time for my appointment time and waited 30 minutes for someone to help me. I finally was informed by one of the service advisers (not the adviser assigned to me) that there were several people ahead of me, and must wait longer before I would speak with a service adviser to discuss the repairs etc. I was also told that the garage mechanics were short staffed I am puzzled why Autonation does not honor appointments? Why bother making appointments if you have to wait more than an hour to be helped? As such, I left without getting the work done on my vehicle. And by the way, no one even said I'm sorry for the situation. Very unprofessional.

My 2016 Prius was purchased and serviced here. I am very satisfied with the care of my vehicle.

Walked into the showroom, not a soul greeted me, totally fine, I realize things get busy, once I asked for a salesperson I was informed they “don’t allow test drives” absolutely 🤡’s. In order to buy a car I had to go to the other side of the road and talked to the used car folks to test drive a 10 year old truck. From there I promptly purchased it. Literal clowns at the sales desk. I mean rainbow haired red nose honkers. These dudes are so full of themselves Ps. Used to work for Land Rover/Jaguar Naples and I let customers test drive $100k cars, next time a dude walks in covered in tattoos try not to judge them, because some of them are carrying a $50k check in their pocket and can’t wait to spend it. 🤡🤡🤡🤡🤡 5/5 honks

Yesterday I walked into the used car building, got offered help as soon as I walked up. I then met with Lisa since I already submitted info online to look at a 4Runner that ended up not working out due to financing that year. They then got me into something that was more affordable a Highlander. They made sure I got what I came there for, a bigger vehicle since I’ve always owned small cars. Austin worked with me on the payment I could afford and turn my whole day around. Donte was on point with explaining all of my questions. I was very impressed how much they dedicated to me leaving with a vehicle that I was happy with. The experience was great! Thank you guys!

Good experience with Kris! He found the vehicle were were looking for us even though inventory was limited!

I enjoy being able to set my appointments up on line, and when I arrive they are right their with a friendly attitude to check you in. They have a nice modern waiting area with free coffee while you wait. You are kept informed on the progress of your vehicle service and check you out efficiently. Great job to all!

Very good experience, from the salesman to the finance department Highly recommend them if you are the market for a new Toyota

I’ve had nothing but a great experience when dealing with AutoNation Ft Myers. It’s my 2nd car and I’m happy dealing with them and their service center is great as well. I’ll be dealing with them in the future.

Service Advisor Dan Dixon was very professional in explaining what should be done along with my options. They did a good job in a timely manner.

My buying experience was great. I work nights in a hospital so my time is very important. The staff were very professional and friendly and I drive off in a brand new Toyota in less that 3 hours.

My family and I have all had vehicles from Toyota for the last 20+ years. We have been faithful customers. I had my oil change scheduled this last Saturday and the whole experience was a mess. When I booked my appointment, they asked if I needed a car to use while mine was being serviced. I let them know that I did, as I have children I needed to pick up within a specific time frame. After getting there and waiting almost an hour, they then informed me that the place they provide their cars from, is closed on Saturdays. I was left scrambling to try and figure out how to go about getting my kids. The guy I was dealing with told me I could take my car and bring it back another time for an oil change, which was baffling to me because that’s why I specifically made an appointment. Then, after being there for over an hour and 20 minutes, he informs me that their van can drop me off at the enterprise to get a car rental that I need to pay for. I didn’t really have much of a choice at that point, so I took the option. By the time their van pulled up (another 20+ minutes), my car STILL had not been taken back to be serviced. I got the rental and an hour later got the text that my car was ready, essentially wasting my money on the rental. THEN, I got an email from Toyota stating that I had missed my appointment and to call them to reschedule. Aside from this whole mess, I have informed Toyota on SEVERAL occasions, that my dad is deceased and to remove him from my account. Sure enough, each time they contacted me, they asked for my dad. I wasn’t exactly thrilled about being referred to as my father, when I have asked them many times to please take him off the account and then needing to repeat to them more times than I can count, that he had passed away. To say I was displeased with my experience, would be an understatement. I do not take my car there to be serviced because it is the cheapest option, I take it there to be a loyal customer. I could easily take it elsewhere, save myself some money and have my oil changed at a much faster pace. I won’t be using their service department for my vehicle anymore. They did not offer to rectify the situation in any fashion and didn’t really seem to care of the inconvenience they had caused.

We were SOOOO impressed with our sales representative, Monique, along w her Sales Manager, Eric…. we will continue to recommend them both to anyone wanting to purchase a new or used vehicle! We found them to be honest, courteous, professional and NOT pushy! Their knowledge of the RAV4 we were shopping for was extensive. We found Eric worked hard and fair w regards to out the door pricing.. something almost unheard of as of late when demand is high and supply is low. Monique was so patient as we reviewed our options. She was quickly able to help us determine trim package, color, model based on our unique needs! The service department is also a plus here. Very efficient and will schedule you for service anytime you need it!! All in all, Autonation Toyota in Ft Myers is the ONLY Toyota dealership in FL we will recommend! You can’t go wrong here!! ❤️

Service department, especially Delroy, very friendly, knowledgeable, and professional, he explains everything in detail on what your vehicle needs, the costs and estimate on the completion and calls you when it’s all done

Best experience I’ve had at car service establishment My service advisor Michael Pino was very professional He greeted me on time and advised me on what my car needed He told me how long it would take and it was right on time Great job and I will be back again Ask for Michael when you need your car serviced

Hank Simmons is #1 in my book. Great salesman.

84-month battery installed by Toyota in 2017. Phone rep says I have to bring it in, in the vehicle that won’t jump… “yes, tow it”. Phone rep has the service record, but needs me to bring in original receipt. Phone rep says need to bring it to service… service rep says I need to bring it to parts… part rep says I have to bring it back to service. (It’s getting heavy, about now) Service rep can’t find the service record the phone rep found, now that we’re here. Last year of five-year battery… battery clearly says “84-months”, with 5/17 date stamp. Have to wait to have battery tested… waited an hour, went to NAPA… benefited from their “know how”. You win Auto-Nation… we left… didn’t have to give us the 25% prorate. However, years of servicing and multiple cars bought has ended. Nicely played Auto-Nation.

Hostile, rude, liars. We had a pretty simple purchase- test drove a used car that was new to the lot and not cleaned yet, put down a deposit. We patiently waited for them to clean it. Told it would be 2 days, but then it turned into a week. During that week we had three different misinformed, rude people call from the dealership- Jose, Austin, and Brandon. Mike the manager out did them all with a show stopping level of rudeness. The calls were threatening that they were going to keep our deposit and resell the car because we had not picked it up (but it was not ready!). We picked up the car 4 hrs after it was finally ready, and we live 2 hrs away, but on the drive there got a message they planned to put it back on the lot. We were also told it came with three keys and were provided with three key FOBs at time of purchase. We found only one worked after we left the lot upon completing the sale. Jose said take them to get reprogrammed, so we took them to a Toyota and learned that was not possible. So 2 days after the sale we asked to get two more working FOBs to replace the useless ones they gave us. We waited a few days for a response before being told they will replace one only, we did not agree and still wanted two, but went to the dealership to get one. They wasted our time and after driving 2 hrs there and spending the better part of a workday on it, they did NOT give us a FOB, said they were going to repossess the car, which is ridiculous. They complained that they had not received payment from the credit union that financed us (it was a week after the purchase) . We learned from the credit union the dealership did not provide wire instructions with the contract so they bank had to mail an old fashioned paper check. No one's fault but their own. They complained how they are not making any money on this deal, and they want to cancel the contract and repossess the car (they could not). Did not provide any keys to replace the 2 FOB "dummies" they gave us. Rude, threatening behavior from manager instead of problem solving. Two FOBs, we would have been happy customers. All you can discern from this experience is they are disorganized, liars, and bullies. I think they were attempting to do a yo-yo fraud scheme and resell the car, thankfully we did not finance with them. Shady, unreasonable, and down right abusive. Buyer beware! 100% do not use their financing if you have another option as they can not be trusted. I would not want them holding the lien on my car, since they are so disorganized, make many administrative mistakes, then go right to angry voicemail threats about taking car back. Disorganized, disrespectful, dishonest. 0/10 stars for service!

Had a nightmare Nissan Altima, came down to Fort Myers to look at 4-Runners, I’ve had many in the past & knew what I wanted. Met Vinny, he showed me what they had, picked the one I wanted and was driving it home the next day. He’s hysterical and was a huge help. Absolutely recommend going to see him if you need a new car, he made the car buying process actually enjoyable!!

I have a hybrid car. Simple service, had Togo to truck area. Just rotated tires. Changed radio, seat and several knobs on auto system. Parked car right up to another car and then another right in the rear. When buying car no real orientation to the car was given. Once they have your money you are on your own.

Entry was congested but service was excellent and faster than expected. I will go back for continued service!

Fast service, less than 1and 1/2 hours.

Was the easiest buying experience I have ever had

I love the services and the staff very pleasant. personally they are #1

The sales team is great, service much to be desired. Bought car 2 months ago. Hearing noise that sounded to me to be a tire issue. Went in for scheduled service, chose not to buy when I bought the car, however wanted them to check the tire noise. Service drove it, said it was a wheel bearing not a tire!! 22,000 is all the vehicle had on it. Didn’t check to see if it was a bearing, only drove it. Tire shop Friday, the guys checked it was a tire issue !!!! Sorry service, lost a possible sale that went elsewhere. I’ll buy cars from them, however will never use their service!!!

Great experience as always. It was a quick process. I was in and out

2+ hours for a simple oil change on a scheduled appointment first thing in the morning. Booked online using an offer for $30 service, and at time of service signed an estimated total of $32, at checkout the bill was $140 because they used synthetic without my knowledge, approval, or desire. Customer service agent could not care less and literally shrugged his shoulders when I told him this was unethical and I was totally dissatisfied. Please do not respond to this review with the copy paste inviting me to call your GM's number to get help. You have my contact information on file if you're prepared to actually do anything.

I have a very good experience, Paul Columbus offer several options on things I'm looking for. Overall the experience of buying a car didn't seems tedious. Thank you Paul. hope to see you again soon.

I have to make a third appointment to fix the same issue. So far I have 5 hours of wasted time.

I had a 12:15 appointment, at 2:30 I asked when my car would be ready. The girl went back to check, came back and said 20 minutes. That's how long the entire oil change should have taken. Finally got my car back at 3:40! What happened to 20 minutes? What happened to making an appointment? 3 1/2 hours, with an appointment, for an oil change is completely unacceptable! The service advisor, Shevanie Parks, was not at all friendly or accommodating, I found her rather rude!☹

Great place for all your Toyota needs, impossible to schedule appointment over the phone, I had to stop by in order to set a time for service, also order extra key, paid for to program the fob, the small emergency key wasn't key code to fit my lock, that said I had to make extra trip to the dealer for the key, service rap was very professional.

Eric Reardon and Raymond made buying our new Sienna a breeze. I have purchased other vehicles with Eric and followed him from Cincinnati (where he used to work) to Fort Myers to purchase our Sienna because of how easy he makes the process. I know it may sound crazy that we drove from Cincinnati to Fort Myers but when you receive excellent customer service and no hassle negotiating it’s well worth it to us! Looking forward to to our next purchase!

Only one person answering phone calls? This is a huge dealership. Very rude lady answered my call after 25 minutes waiting. She hung up on me and I was very polite to her.

Great service rep…but 3hrs for a SCHEDULED oil change when I was told 1hr and it was ok to wait. 1st time after 4 hrs nothing was done and I took the truck home.

No hassle sales. Fanny and Bill were very polite and professional. I drove away in the exact vehicle I was looking for.

Great service. Good at offering feedback on condition of car.

I bought my Toyota C-HR in January 2018. I love my car and have been pleased with the service until my last two visits. I made an appointment for service a few months ago and had to wait over three hours. Today, I had the unfortunate experience of a dead battery. Called Toyota and they said it was under warranty. I told them the car was dead. Could I just pick up a battery. They said I had to bring the car in. I ended up taking advantage of my emergency roadside service to get my car to Toyota. I arrived at 10:35 AM and was told it would be a 2-3 hour wait. This did not make me happy because I needed to get to work. I received no updates whatsoever and am just now leaving after 3:00 PM. I could have just bought a battery for what it cost me in a days work.

Easy to make an appointment for service. Comfortable waiting room with free coffee. Knowledgeable and friendly service agents who explain needed service and what can be deferred until a later date.

very professional and friendly

I was told my new Truck needed service at 5k. My Truck then told me as well and constantly reminded me. Turns out the service was for a tire rotation and not a full service. I was displeased, but since i was already there and had an appointment i figured what the heck. The tech tells me 40 minutes tops. I thought that was kind of lengthy, but decided to stay. It ended up being 2 hours. I went looking for my truck. It was in the finished section. No idea how long it had been there. I then had to track down my service tech and tell him it was done. I also told him i was very unhappy how long this took. I planned on no longer then 1 hour. Screwed up the rest of my afternoon😡

Los servicios están cada día peor , la atención es mala, cara y demorada, así vayas con app es igual de mala , pierden tiempo paliqueando los carros adentro del teller sin hacerles nada y luego te quieren cobrar ese tiempo, pagas por algo y te lo hacen a media, no te explican bien las cosa y luego te cobran demás. No se si todos sean así pero la persona que me viene atendiendo es muy grosera y estresante nunca me da la información correcta y sale cobrándome más sin haberme consultado antes . Que lastima que después de ser una de las mejores en servicios hoy esté muy mala por el fan de hacer mas carros lo están haciendo mal. Deberían tener más empleados o coger los carros que puedan hacer bien y no quedar mal con el cliente. He hablado con otras clientes y está de acuerdo conmigo. Si cobran tan caro por lo menos hagan un buen servicio y atiendan con más educación a las personas.

Rear turn signal was out and it was not repaired. The wait time to just have an oil change is 3hr wait time which is just unreasonable.

The worst experience I’ve ever had w/ a finance dept.

Estoy feliz con mi new higlhander y el servicio de mi ejecutivo de ventas Neilym Carrión .

I have had several dealings with this place. Last year I decided to try someone just up the road instead. I spent the next 13 months hating my vehicle and always on the look for what to replace it with. I walked out of here feeling like we were all friends, where last year I felt robbed. Thank you so much for the wonderful service. I will never stray again.

treated like family. from the first greeting when we walked in.

Blair, Joe and Scott were great to work with. it was a very nice car purchase experience.

Easiest car buying experience I’ve ever had and Blair was incredibly helpful.

I had the worst service experience ever. The rental car station was out of cars and I had to wait two hours for the car. They did not even wash the truck after having it for over 5 hours. Horrible service. Buy your next car somewhere else.

Called and ordered a part needed due to recall only to arrive for appointment to be told the folks who do that work have gone home. “Specialists” have no knowledge of what is needed for service and know nothing about cars let alone toyotas. Can not answer fairly simple questions. Waste of time. Will not replace this car with anything from this place. Fail.

service was fine But having to wait 2.5 hours for a tire rotation and oil change is a bit long when l had appointment

Good and fast service. I will be back.

Professional, knowledgeable, responsive to questions.

Sales person was rude. Condescending. The entire team could care less about you as a customer. If you go there - be prepared to wait for hours.

I appreciate Auto Nation for the time that I spent with them to do service for my car

I had some problems with validation of my credit but both my sales person Kevin and manager Stephen were very patient and did the almost impossible to make sure I got the car I wanted!! I am very pleased with my experience and would recommend the dealer and my sales person to anyone! Such an awesome team!

My vehicle upkeep is very important to me. They keep me safe and running well.

This visit was terrible. I had an appointment for 11:10 for simple servicing at 30,000 miles and tire rotation. I arrived at 10:40 and was not taken of until 11:20. Many coming after me lined up in second aisle. There were three cars coming after me that got taken care before me. Service rep said it would take 2 hours. Three hours plus I finally got my car, and that was only after checking with rep in between time. All I got was, "I'm sorry".

There are very expensive than Germain Toyota! I spent $749.00$$ for 30k services after having 10% off.

I took my 2017 Rav4 into the Toyota dealership for a routine maintenance check and wandered through their lot looking at new Rav4s. I also scheduled a meeting with a salesman online. I was delighted to find the service dept would text me when the vehicle was ready. Impressed with the new Rav4s, I decided to get a new one!

Took my car in for service and was charged for a tire rotation that should have been free. I called several times on the day of service and kept getting disconnected. I called the next day and the girl claims that I will be refunded on my credit card however I will have to wait another month to see if I actually get refunded.

It went well. I had to wait much longer than expected but eventually it was with the wait!

well i did my first oil change on my highlander and when they deliver my car i surprised for some reason the glove box was on the car floor? I have no idea why they left it on floor with no explanation and what have to do oil change with glove box? had to put back myself fearing to break.. maybe cause they were on rush to close..

Toyota has been my car of choice since the mid 1980's. I cite the performance and value of the vehicles and the efficient service among my reasons. However, I am sorry to say that my last five experiences with Toyota service have been lacking. Since three different dealerships (Riverhead, NY, Silver Springs, MD and Fort Myers) are involved I can only suspect that the problem comes from the corporate level, that Toyota has cut back on help and is making those workers who remain take up the slack with amounts of work that are impossible to do up to the standards of customer satisfaction. All five incidents had several things in common: difficulty getting someone on the telephone to make an appointment, a gross underestimation of the amount of time the service would take, no information readily available when I called to inquire about the progress of the service and no unsolicited notification when the service was complete. I seriously consider another choice for my next car. Thank you, John Okas

They were the least expensive dealership for our purchase and honest about their fees and delivery timeframe. It was a painless experience as far as being in a dealership setting. They were professional and amicable. We had a pleasant experience with their salesman Joey and Allan in closing the deal.

This is our third vehicle with this dealership, in the past I’ve had no problems until we received this last vehicle. A brand new 2021 Highlander, with the roof rubber items coming off when driving on the highway. The first time I was scheduled to have this fixed, I sat there for two hours before they told me they didn’t have The parts. The second time I was scheduled there I waited over an hour for you to tell me you had no service technicians to work on my car. It takes me over an hour to drive there to sit twice and take time off of work and not have anything done with the vehicle. The third and final time it was completed however I was highly aggravated because the communication between your staff and customers need to improve greatly.

This was the third time I was scheduled for the same reason, the first time I came to have some things replaced on the roof of my car I sat there for two hours and nothing was completed because you didn’t have the parts. The second time I was scheduled I sat there for an hour then you came over and told me that you had no service technicians to work on my car. By the third scheduled visit it was completed, however I was highly aggravated since I had to drive an hour to get there the first two times and take time off work. The communication among your staff and customers need to improve greatly.

Hicieron in muy buen trabajo y lo recomiendo dan muy buena garantia en llantas

I just bought a Cadillac elr. I was told that the cup holder would be fix as it doesn't close. When I arrived I was told the mechanic could not fix it. I asked again about fixing. I was told to use my warranty. If the mechanic could not fix the first time. How would it be fixed the second time. I'm really disappointed on how this situation was handled. The staff didn't really care since the car was already a done deal.

I was disappointed to see that you had reduced the number of valets to greet customers, as this caused a delay on my first appointment causing a line line and long wait time. Please gire my valets to continue the quick service I am used to

Joe Collins and Hank were very helpful and did everything to make car buying not too tedious

Still needs to be corrected I really don?t know if?s on or which tire it is .

My appointment was for 10 am for a tire rotation and oil change. When arriving was told it would be a 2 hour wait. I voiced my displeasure and asked why. Was told they were behind and that was how it is. Why make an appointments if they dont even come closed to honoring your time slot. The only reason I will return is that my oil changes were free with my purchase.

Brought car in for routine service. Asked for general check-up after about seven years of use. Made some improvements. Had good service.

The buying process took in excess of 4 hours and I wasn't told what was happening. I finally got approved for a vehicle. It was after 7pm, my new vehicle was dropped off at the handicapped ramp with the door open, I was let out of the building buy the finance manager, all the inside lights of the dealership were shut off and all employess left for the night. I was left alone outside in the dark with a vehicle that I had never seen and did not test drive while the dealership was closed up for the night. I was alone, since I am a single person, to find out how to operate the vehicle. I drove it home in the dark. I did go back to the dealership the next day to get the vehicle detailed as it was not done the night before I believe this is poor salesmanship and very rude of the saleslady, Lisa. She should have stayed to make certain that I was well cared for;

We shopped at several dealerships and several other brands before making a decision. The staff at AutoNation was by far the best of them all.

Took a long time Over two and a half hours for a front end alignment

Friendly, courteous, knowledgeable. everything done on time and ready when promised.

Excellent service for my car. My service advisor kept me informed, my car was brought in right away, the service was completed in a reasonable amount of time. Polite and professional crew.

2 hours for a simple oil change is ridiculous. I can go down the street to Jiffy Lub and be done in 15 minutes.

Service advisor, Shelly is the best! Vehicle maintenance was completed when promised.

The service was great but cost of a new aux. battery eWas redicious.

I am on my third car from AutoNation. The Service appointments wait time is not too long.

Lisa from used cars is legit, we had a hiccup along the way and between her and Bill it was smooth sailing through the storm. They are fair with their trade in offers, not low balling you like some other dealers. When they put paper in front of you it?s a fair deal. I trust them and would buy there again!

I don't have a problem with the service writer, she (Shelley) gives good customer service. The service dept. is another story. I had my car there at 7:00am for an appt. for a problem with my battery. I didn't leave there until after 9:00---for a battery!!!---a 10minute installation, if that. What the heck were they doing for the other 2hrs.? Your guess is a good as mine. If the car wasn't still under warranty, I wouldn't ever go back. How long do you think it would take if you really had something wrong that needed a lot of work? I guess you would have to spend the night, or maybe the week.

Do not recommend AT ALL ! Went there today to have them fix the bumper area that they promised to fix, written in my contract when I bought the car. Went home with a worse looking bumper. Also went home more upset after the manager mike and the sales associate Lisa yelled and screamed at my mother telling her that the car was fine. Also apologizing to me that my mother was “so hot headed” When in fact it was worse than when we came in. THE WORST EXPERIENCE I have ever had.

Had 7am appointment for oil filter change and tire rotation. Didn?t leave until 10:15-10:20. Was told short of service techs and extremely busy with many customers. Told only Toyota service center in area. Recommended major repairs but I want second opinion as I?m not sure I trusted their findings. Told me I have oil leak. I have no evidence of oil leaking from my vehicle.

When I was on the hunt for a car because I got into a car accident at the beginning of February, my first place was this dealership because a friend told me to go check it out! When I made the appointment i didnt know it was for the new car side because I know I NEVER get approved for a new car but my salesman, Alex and his manager was the best of the best! They literally did everything they could and got me approved for a BRAND NEW Toyota Corolla 2021 and fit within my budget! I would definitely recommend to a friend! I am really thankful that they went ABOVE AND BEYOND my expectations and couldn't feel more blessed!! But when I went there today Went to get my first service on my car and for and oil change and tire rotation it took over 4 hours! I scheduled an appointment for 10:45, I dont know why we schedule appointments if they dont go by appointment!

Great experience leasing my new truck. Worked with my credit score and helped me find a vehicle right for me.

Didn’t sanitize or wash car.

Professional representative. Please waiting area and courteous people who work at facility.

the service they provide is fast, their employees are very attentive and concerned about the customer

first time car buyer, Jose exceeded all my expectations. Jose and Bill were great, they got me in my dream car at a great deal! even my step dad was impressed 😂 I will definitely be returning for all my vehicle needs.

Tina with the service department was excellent! She was super friendly and helpful. She got my car in and out within the time promised. If you need any service on your car, ask for Tina!

I tried to schedule an oil change by telephone on memorial day. I was unable to. I went there in person and was unable to schedule an appointment. I scheduled an oil change The following day. My appointment was for 8:20 AM on Thursday. AutoNation Toyota Fort Myers Home of the 3 hour oil change.

Driving to Sanibel from NJ. I had an issue with my Highlander. Auto Nation was extremely helpful. Fast, courteous, and made sure my vacation was not interfered with.

Raymond and the rest of the team did a fantastic job securing my new Venza.

Great hospitality and fair pricing!

Bait and switch on service coupons. NEVER RETURN NOR RECOMMEND TO ANYONE!!

Extremely disappointed in the quality of customer service at and technical mechanics at AutoNation Toyota Fort Myers. There is a problem with our 2019 Highlanders transmission not shifting properly and they insist there is no issues per their computer. I?m sorry but this has sour taste in our mindset regarding Toyota vehicles and service departments. Looking for a new vehicle to replace the Highlander and it will never be Toyota product again.

I called and made an appointment telling them what I was interested in. When I got there they were ready to go. My agent was very well informed and showed me all the various operations, was patient, and personable.... the people made the difference in whether I was going to buy or not.

The service was as good as ever but they no longer run the car through car wash I always thought that’s what made them stand above the rest. 4* out of 5

From the first phone call to inquire about the inventory to the purchase we were very well treated. Both Wes and Joey were very knowledgeable and courteous.

Friendly staff, straightforward deals with no surprises. They always go out of their way to get what you are looking for at the right price. Salesperson Kevin Ledesma is awesome, very patient and always gets us a great deal!

I had an appointment and It takes me three hours for change oil and filter

I had my Toyota Sienna in to be serviced and fixed for a recall on this model Mini Van. It was a long process but I knew upfront that it would take 4 hours. This all happened yesterday. I bought my Mini in Pennsylvania but I am here 7 months of the year. I'm always happy with my service while I'm in town. Very Happy with the service

I brought my truck in for a tire rotation and oil change WITH AN APPOINTMENT. Nearly 4 hours later my truck was finished. I will not be returning. Waiting 4 hours for a simple oil change when I had an appointment is totally out of reality.

Friendly staff and great atmosphere

I have gone for service at this location in Ft Myers for 25 years. Service has gone steadily down hill in the past two years. This time I just had a battery that would not charge. I waited for the repair from 2:45 to 6:30 and was told there was nothing wrong with the battery and that it tested well. When I asked if they tested to see if something else that was not working was causing it to not charge, they said I would have to come back another day because their technician had gone home. That is after 3 hours and 45min of waiting. In the past they would have checked it out totally and reported what the problem was within an hour and a half with or without an appointment. Very disappointed and taking my vehicles elsewhere in the future.

A problem was found with the calipers on my car because they squeak when backing up. I was told it would cost $900 to repair. I was also told that the car was still safe to drive and that if it had been under warranty the calipers would be changed at no charge. I read online that calipers should last about 10 years or 100 000 miles. My car is only 3 1/2 years old and had only 8256 miles on it at that time. I do not see how the calipers would have been affected by such minimal use. Therefore I think they were not correctly installed at the time of manufacture and that, the dealer should just replace them for free. It definitely should not cost me $900 as the car is almost brand new in terms of usage. Needless to say I did not have the calipers changed for such an outrageous price.

Had an appointment. I was out in a reasonable amount of time

I truly love my Camry & Jesse as our salesperson!!

VERY good and friendly service. Would certainly do business with AutoNation oh Fort Myers, Florida again.

Thank you to Paul Columbus for being informative and patient. It was a good sales experience. The wait for finance and the detailing/preparing vehicle for new owner need to be improved. Overall a good experience 😊

In and out in Less than 2 hours. Greg always has provide superior customer service.

Dan D kept me informed of cost and services needed. He he brought the air conditioning filter out to show and ask me if I wanted to replace it due to its condition.

Tommy set me at ease and was easy to talk with. He was knowledgeable and helpful during the entire process.

Great Service from Shelley Krogmann. Very professional and personable.

Waited 3-1/2 hours for an old change when I had an appointment! Will not go back!

Car exterior was not properly cleaned prior to delivery

Lázaro was my seller excellent worker full of good manners and very well educated, will recommend to any body trying to get a car in that Dealer not puchi at all, and always ready to explain any question from the purchase. I end it up getting a new vehicle thanks to his knowledge and excellent work.

I had service on my 1996 Toyota Corolla, milage 198,900. The last time I had new plugs and tuneup was 135,500 miles. So the work I had done Basic Tuneup, spark plugs, cord wire set, Distributor Roeder and cap assembly, Fuel injector and air and take cleaning services. The cord wire set, distributor and cap was the first time I had replaced those parts since I bought the car. I'm pleased with the scheduling and diagnosis of the engine warning light issue and Auto Nation Toyota Fort Myers services, my thanks to Delray S. who assisted me.

Why 3 plus hours for an oil change and tire rotation? This time I left my car, was told I would receive a text, never occurred or a phone call when the car was done. I called later in the day, no answer. I went to pick up my car, no service reps around. The parts department agent helped me, they found my keys and said thanks. Where was my car? I had to search the lit for it. This is the worst service I have received from Auto Nation!

Auto nation Toyota has the most experienced and professional personnel in the sales department. I am very pleased with the process of buying a new car and Renny Ontiveros Castellano was my Sales Associate very kind and helpful he was guiding me through the process and, I am very happy with the deal.

The gentleman that helped me with my appointment, Delroy, was awesome. He was very friendly and knowledgeable.

Durning routine visit other dealerships will wash and vaccum car when done. I will probably moving my service for this extra service as it?s nice touch. Thank you for all you?ve done for me

Staff was friendly and accommodating. The salesman spent time thoroughly going over the features of the vehicle before leaving the dealership with it. He even spent time with me answering my questions the next day when I returned to the dealership.

Had my highlander in for an oil change and a question regarding grease on my tailgate lifter. The service manager Doug assured me the leaking grease was not a problem. He was very helpful in answering my questions. Tyler the service rep was also very courteous and professional.

Greg is a very peronable and conscientious service manager. I have been with him for at least 5 years of more. My rav4 was in for a recall repair and his estimate of time it would take was accurate. He always takes time to explain everything to me.

Lisa is amazing and very good to deal with

If you're going into AutoNation to purchase a new vehicle please go see Tommy Ward! He was the best!

I was having trouble with my monthly payments but they solved it and thank goodness I am comfortable paying what I was paying before

Friendly. Work done when said.

We had looked on the internet all over SWFL and decided to test drive at the Ft. Meyers store. The supply is limited and we were only interested in the 2WD model. Hunter our sales person showed us their inventory and let us test drive a unit similar to what we wanted. We like it but it was not the exact model we wanted. He checked all the incoming units and found one that we liked.

I had been looking for a rather rare car for my wife, a Cadillac XLR, for several years and finally found a good conditioned one at a fair price at my local AutoNation store. I wanted to trade in one of my existing cars, rather than wait to sell it privately and lose out on the rather rare car in good condition that my wife had wanted for years. I knew that would cost me a few thousand dollars, but the initial trade-in offer was ridiculously low. After several back and forths to multiple managers, we finally got close enough. So it's not a "haggle-free" process. But overall, I was satisfied with the final price.

Great sales people, who heard what I wanted a Limited Toyota Sienna hybrid 2021, and found it for me in 2 days and it was delivered in 5 days!! Joey Sanjuan and Bob Feola thank you, and Autonation Toyota Fort Myers!!!

It has been 59 days and counting since I bought a car from this dealership which I paid in full and after almost two months still no license plates in sight...Salesperson won't return my texts and they won't follow up on any of my emails or phone calls regarding this issue... What is the purpose of having a new car if it cannot be driven because the temp plate is expired and they refuse to issue a new one because "the person in charge of requesting the permanent plates will have to redo the paperwork again...

Made an appointment for oil change and tire rotation. Showed up at the time was told it would be 2 -3 hours before our car would be done. I said for an appointment? The answer is yes in the meantime they found that we had a recall on our gas pump. Ended up rescheduling getting a rental car for the day, and it all worked out. I just felt I should?ve been told from the get go that with an appointment it will take 2 to 3 hours when I scheduled the appointment. The kicker was they said if you were a walk in, it would be the end of the day, why were you taking walk-ins it should have been appointment only, to take care of their customers that had appointments?

While getting maintenance on mt 2017 Camry,I stopped to look at some new Camry.I met Mr. Blair Roskow and he showed to me several new Camry SE. He worked out a trade proposal. I will contact Mr, Roskow again to talk more seriously. To be honest I will probably check with 1 or two other Toyota dealer.

I had a relatively good experience, except when I got home the tire pressure light came back on. I reminded the service technician about this when I picked up my car, and she assured me it was fixed.

58 days since I purchased a car (paid in full on the spot) and still haven't received my license plate and they won't provide me with a temporary one, stuck with a car that cannot be driven anywhere...Apparently sales manager Steve Meyer doesn't care about his customers.