Recent Reviews from AutoNation Toyota Fort Myers

My service advisor (Jessica Leclair) is absolutely outstanding. She has treated me as if I were a member of her own family since day one. The facility at AutoNation Toyota Fort Myers is always clean. There have been only a few incidents throughout several years wherein I needed to have work redone in order to meet my expectations. The reason for the poor rating is that I have had items stolen from inside the center console of my vehicle on two separate occasions. The first item was a $150 pair of sunglasses and the second was a $20 bill. Both items were inside a closed center console during service appointments, which by no means called for the center console to be opened. It should be noted that there are signs posted in the service waiting area indicating that AutoNation Toyota Fort Myers is not responsible for stolen items. While insulating the dealership from being held responsible for the actions of immoral employees, it does nothing to address the root cause of creating opportunities wherein unscrupulous employees are able to search through your vehicle for items to steal without fear of being recorded or otherwise observed (i.e. when the vehicle is being run through the complimentary car wash). From a customer perspective, I should not be filled with anxiety wondering if I left anything of value in my vehicle that may be stolen during a service appointment. I feel it is unreasonable to be forced to remove anything of value (i.e. phone chargers, sunglasses, funds for unexpected tolls or refueling requirements) from my vehicle each time my vehicle is being serviced at AutoNation Toyota Fort Myers. I have not experienced this issue at Kings Auto Spa, or at Johnny Myers Tires, yet at both of these locations the vehicle is out of my sight for several hours while their staff are performing the requested services on my vehicle. In short, there is a trend of items being stolen from vehicles during service appointments at AutoNation Toyota Fort Myers. This statement is supported not only by the two instances I have experienced, but also by the fact that the management at AutoNation Toyota Fort Myers was compelled to generate and post signs absolving themselves from any responsibility for "missing items". The management at this location has taken proactive steps to ensure they do not have to spend time addressing this issue, instead they simply bring your attention to the posted signs, express their regret and say there is nothing they can do. I find it frustrating that the management at AutoNation Toyota Fort Myers has decided the best course of action to protect its customers from theft is not to modify its processes addressing the root cause of this issue, but rather to shift responsibility for the theft onto the customer. Taking into consideration that I have not experienced theft issues at other businesses in the same area, I will do what the management staff at AutoNation Fort Myers is evidently unable to, and address the root cause (i.e. exposing myself to the risk of having more items stolen from my vehicle by continuing to have my vehicle serviced at AutoNation Toyota Fort Myers). Therefore, I will no longer patronize this location, and advise anyone choosing otherwise to practice extreme caution when choosing what to leave in your vehicle.

EdwardAllier Aug 11, 2017

The last two oil changes I had at Auto Nation has been 1000 times better, than my prior experiences with their service department. The attitude of the service reps has done a complete 180 from the past, so Auto Nation deserves the benefit of the doubt. They do listen to our cries for change, which is a good thing and deserves the credit needed. When it comes to things other than basic PM services, is when I start to cringe, especially when it comes to persistent issues. I keep telling Auto Nation about my leaf spring bushings, and how they creak like a truck that has over 100k miles. My truck is only 17k miles old! Auto Nation keeps telling me that I need to wash better around my leaf springs, and add a lubricant. I wash the truck once a month, and the next day after if I go off-road. I also have used 2 cans of Liquid Wrench silicon based spray, and the spray says it is water proof. I cannot blame Auto Nation so much, as it is a Toyota thing. I just wish they stood by their warranty better. The only reason why I have a 2015 Tacoma, was because the truck I purchased prior had a large bumping sound under the driver side foot board. I also felt the bump under the driver side foot board. Techs at Auto Nation could not figure it out the 1st time I took it in, then told me the second time that it might be the drive shaft the last time I took in the first truck. I asked about how much that would be, and it would be 1300.00! I asked if the truck's powertrain warranty, that I talked into paying an extra 2500.00 for, would cover it... it was denied. They did allow me to trade in the truck that I purchased only 6 months prior, for the 2015 I currently own. Now, I am just waiting for the funds to be saved, so I can have them lift the truck and put on an aftermarket leaf spring set in the rear. I should not have to do this, since Toyota trucks are not cheap. The only reason why I am having them do the lift kit, is because I am afraid that Toyota would find some excuse to deny me my warranty. This way, Toyota does the work and I have more grounds and legal standing to pursue the proper remedy, if the work is the cause of any failure. It sucks I have to do it this way, but my past experiences has led me to this conclusion. Just a little upset that I am being corralled into having Toyota do the work, when I know places that do just as good of a job but will not break the bank.

Melly Mell May 4, 2017

I purchased a 2017 Toyota Tacoma October 2017. We took delivery of the Tacoma at night, with that being said the vehicle had to be cleaned before we could take it. The truck had 47 miles on it when we left the dealership. The next day we noticed that the paint had spots in it and that the finish was very dull. We went back to our salesman and showed him the paint. He then told us that we needed to see the service department, so since this was Sunday there was no one to speak to so I would have to come back. Monday I brought the truck to service department and they hesitated but finally said that they saw something wrong but that the body shop would have to look at it. Went to the body shop and they were closing , but they did tell us that they need something from sales before they could do anything, So now we are going back to sales to start again. I made a phone call and asked for the general manager, and was told that he wasn't there and they would take a message for him, The next day i get a call from Dean Sneel and tells me he will meet us and look at the truck. We go there and meet him and Al Hanson, they both agreed that there was something wrong with the paint. We matched to another Tacoma the same color ,it was much duller than the other one. Al Hanson decided to do a Mil thickness on the paint of ours and the other truck. So I brought it back to do it. All the time they all agree that some thing is wrong, they tell me that i have to call Toyota Corporate, so I do. I tell them the problem and they tell me that I have to take it up with the dealer ship.I call Al Hanson and Dean Sneel and tell them what Toyota said, In the mean time they say that they are going to start looking for a replacement truck. Finally after a month we agree that I have to let the body shop make an attempt to fix my concern. They give me a loaner and the truck sits there for 3 day. When I asked Al Hanson what they were planning on doing he said that he just got a quote to repaint the truck, and that the district rep for Toyota was going to stop by and look at the truck. I told him that i wanted to meet with the rep and asked him to call when he got there. The next day the rep come in and Al calls me, but not to meet with him to have a conferance call between the 3 of us. They then tell me that they are not going to do anything they don't see anything wrong with the paint. I call Toyota Corporate back and have to wait for a case worker to call back. That takes another day so when he calls back he tells me that Toyota stand is that there is nothing wrong with the paint, this is what Al Hanson has told them. I go To pick up the truck and find a dent in the fender and when bought to their attention they said that they wont fix it. Now I have a vehicle that when I tried to turn it in at 2 different dealer they noticed right away that the paint is not shinny and they think that it may have been painted. Which I have no prove of, when I call Toyota back and tell this to them they tell me that they have made their decision and they are not changing it. Not only does Autonation lie to their customers they also DO NOT stand by their product. I didn't buy a new vehicle to have to have it painted, and now I cant even get what the truck is worth because the paint is bad.

Karen Glynn Rajcok Dec 26, 2016

FOUR STARS - But some issues This is really two reviews for our recent car purchase – one for the salesman and one for the sales management/finance group. Purchased a used car (Toyota) AS IS from Autonation Toyota Fort Myers. Salesman was Jeff Young. Jeff was great - responsive and helpful. Jeff located the car we wanted to see at another Autonation location and brought to Fort Myers. Car passed the test drive and a mechanic’s checkout. A deal was made, the car AS IS with a couple of We Owe items that were agreed to and signed. Good so far, and the sales person gets 5 stars. In Finance, I described a mechanical breakdown policy that I would purchase through our credit union. The finance person described a pretty important limitation of that policy – a limitation which he said the policy that Autonation sells does not have. Except the credit union policy does not have the limitation he described. I did not expect that type of misleading info from a big company that talks so extensively about its “transparency”. That was disappointing. Three stars – at least he was fast. Brought the car in for the two We Owe items and was told by the service writer that the sales manager said one of the items would not be done. As in not covered, AS IS, the We Owe item would not be honored. I contacted the General Sales Manager by email and he was VERY responsive, taking care of the problem within an hour of me sending my email. That was great, and they have since taken care of the item. So that’s good, but IMO there should have not been the push back in the first place. So, the finance and We Owe item problems make this process a 3. Since the problem was taken care of, it would have been a 4. But Finance lowered this to 3. Just gotta be skeptical to be safe when in with the money guys. For service, we’ve had good service for a number of years under both ownerships. This can vary with the service advisor, but we prefer their service department over other local places that service Toyotas. Five stars. So for this review of the sales process, it’s a 4, but the different scores in the different parts of the process are notable. Buy from them again? I’d certainly consider it. This was our fourth car purchase there and we'd prefer to purchase whatever is next there, too.

Steve Holland Nov 10, 2016

SERIOUSLY HORRIBLE! As a first time car buyer, I trusted everything they said... MY MISTAKE!! Went in on Saturday just to look at cars and get an idea because I am almost due with my second child and need a bigger car. Looked at a couple "mom-mobiles" and ended up seeing a 2011 Kia Sorento that liked and was in my price range. I ended up taking the 3-day take home trial with the car because my S.O. wasn't able to be there since he was working and didn't want to fully make the decision on my own. Did the paper work with one of the manager named TERESA NODWELL and was constantly told (by her and two other sales reps that I was working with) that they would hold my check for 29 days. Took the car home later that day, my S.O. didn't like it, so I took it back AS SOON AS THEY OPENED ON SUNDAY (day after) and neither the sales reps or manager I worked with were there so another sales rep looked at the car, took the keys and assured me that they will cancel all the paper work and cancel the check. I called the sales rep I worked with (original one I "bought" the car from) on Monday morning to assure that they would cancel the check and paperwork THAT DAY so I had nothing to worry about. Come last night (Wednesday) I get an email from my bank saying the check was run but they could let them pull it out. I called the bank and asked what was going on, they told me they tried taking the down payment for the car THAT I RETURNED out. I then proceeded to call TERESA NODWELL this afternoon to see what was going on, and she then tells me that she had no clue it was supposed to be a "Hold Check." Umm... EXCUSE ME?!?!?!! I was there along with my two friends when I was filling out the paperwork and wrote the check that it wouldn't be run for 29 days even if I did like the car!! ARE YOU KIDDING ME?!??!! She then asks if the money was taken out and I told her no cause the bank didn't let them, and she then asks me why I'm calling her in the first place if the money never came out? I am FURIOUS with how this manager had the nerve to ask me why I was calling since nothing came out. I CALLED TO MAKE SURE YOU WEREN'T GOING TO TRY AND TAKE MY MONEY AGAIN EVEN THOUGH I RETURNED THE CAR AND TO LET YOU KNOW THAT YOU WENT AND RAN THE CHECK YOU SHOULDN'T HAVE RAN. Very disappointed as a first time car buyer and will never give my business to this establishment again

Kiana Ciganek Sep 29, 2016

I came into the dealership to Try and work a deal on a New Toyota Tundra Double Cab with Long Bed, they showed three of them on their website and when I got there they didn't have any, my salesman was in-experience and I could tell that right off the get go. So they showed me other trucks and I told them that if I was going to Trade in my current Toyota Tundra I want a long bed, so they found a long bed at Stadium Toyota in Tampa, and they tried to negotiate on a price and wanted full sticker price yet when the ones on the website showed over $5,000 off. So they could not get payments to work and I left then they text my cell phone with a new figure so I accepted and ask at a few times that they will do those payments, oh yes. This was on the weekend so on Monday I never received a call so I called and asked what is the deal and I got told I could either pick it up Tuesday or Wednesday I told them Wednesday, which I figure gives them time and it was Wednesday afternoon I told him. I get a call Wednesday confirming and I come in on Wednesday afternoon, they still detailing it which I thought should have been done already. Anyways I sign new papers and wait for finance guy and he comes and says that they can't do the financing at the payment at that point I almost got up and left he said they will fix all that. I wait and wait then they take me to finance guy and he has everything bundled and I truly don't know if they met what I agree to or not and they were insisting on extended warranty. I got it, and I regret it sometimes and not but I decided I am going to keep it. Then I get the truck and get it home and the sticker says that the Truck is supposed to have a 4 piece connectivity package and did not so I called salesman and said that it's the USB port and Aux port for the Radio, and I told him that it clearly states Connectivity package 4 piece, USB car charger and three USB cables 2 for apple phones or devices, and mini USB for other types of phones of devices. I will get back to you and he left a message stating the manager said it just USB port and AUX port. So I decided to call Toyota and they contacted David Sales Manager and I had to call him afterwards and I did. In the meantime I called the Finance Manager to cancel my Extended warranty the day after I got my truck and he said I can't cancel there is a prepayment penalty and I have to wait seven months. SO when I called David I talked to him about the connectivity package and the extended warranty, and he said the connectivity package should be in the glove box, I told him that was the first place I checked and it was not there and neither was the harness for the trailer like should be there I thought and he said yes. Like I told him the manual was not in there either it was in the center console he said they would get it ordered and I should get a call Tuesday, Tuesday came and gone never got a call I waited till Friday and I called him, the Trailer harness came in not the connectivity kit so he said next Tuesday, Never got a call so I called him Connectivity did not come in so he said he will give me a call back he did and pulled a connectivity package from another car and I came picked up both items then I went to Finance Manger Lance and he was not in, I called Toyota Finance Already too and there is no prepayment penalty for cancelling so I was prepared, but I finally decided to keep the extended warranty but I am still Mad that Lance would lie to me over the phone. Lastly I called this weekend to see how much they would charge for window tint and they told me they would have a service advisor call me back this was on Saturday April 12,2014 it is now Tuesday April 15, 2014 and I still have not gotten a call back and I am not calling them. All in all I am happy with my truck and but I think the Customer Service from the Sales end is horrible and hope that the Service side is better. Communication is probably the worst thing there lacking in.

ryank4 Apr 15, 2014

Excellent information and communication on line in anticipation of coming to AN Toyota. My wife and I drove 35 miles up from Naples to look at the Buick I had researched on line. It was beautiful and beyond our expectations. We agreed that night to purchase the 2008 Buick Lacrosse and agreed on a probable trade-in value for my 2000 Chrysler Sebring JX I. We agreed to come back Saturday afternoon after 12:30 PM to complete the paperwork and the deal. We gave Mr. Young a check for $1000 deposit on the Buick Lacrosse. We did arrive at about 2 PM Saturday. As on the prior visit we were cordially greeted in the parking lot and escorted to our salesman, Jeff Young, who also cordially greeted us and took us once again to see the freshly cleaned Buick Lacrosse. We were then invited to wait until one of the finance managers could complete our paper work. We were offered coffee, chairs, a large screen TV to watch, and we waited and waited and waited and waited. Finally we asked if we couldn't leave to go to a local shopping mall to get some food and put in some time and come back. We were advised that if we did leave we would lose our place in line and it could be as long a wait again. After about 75 minutes, a finance person came out to us to confirm some information that had already been provided twice, and disappeared. We both suspected that was to try and appear as though something were happening. After another 35 minutes we stood up to walk out and were advised that we were next in line and in fact could go in with a finance officer. At that point multiple copies of multiple required sheets of paper had to be printed, signed, photocopied and stacked in place. This took an additional 35 minutes. It had been my expectation that between Thursday night and Saturday afternoon the completed stack of papers would be in my file, we would walk in and fairly quickly signed documents medial car and drive away and the new car. The absurd delay came within a few minutes of terminating the deal. We were literally ready to walk out and drive away her old car out of the frustration of sitting around waiting. The waiting room was so cold, my wife and I took turns going outdoors just warmup, take the chill off. At least once or warmup trips outdoors overlap one another and my cell phone which had been stored in a duffel bag on a table in the waiting room disappeared, never to be recovered. Every thing about this experience on line was perfect. The original visit went very well. The salesman, Jeff Young, was very knowledgeable about car, knowledgeable about cars and car dealership in general, and an enjoyable and helpful companion on road trial. He engineer the entire deal very smoothly and professionally. Obviously, we feel that the final paperwork should have been performed much more expeditiously!

AAlex Mar 25, 2014

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